71 comments found.
Hey having a few issues with single view products – can you please check your email and respond
Thanks in advance!
We are having problems with our products – when we click on them they go small and other product images are also not consistent, some are large and some are small
https://blu-wave-sup.myshopify.com/collections/touring-seriesHave you received my emails?
Hi Yes and i’ve replied that the links you provided aren’t working and returning a 404 error.
Im trying to change out the icons and sale colors that are native to the theme, is there a section for that? Where i can change out the headlines icons and etc?
Hi Kindly share your queries with screenshots to the support@masstechnologist.com in order to check your issues.
I emailed you about a day ago and have not heard anything back yet
Having some issues with the thhumbnails. I sent you an email if you could please respond – seeing some errors on the page but Im sure they are minor
Hi I will check into it and respond asap.
Hello please check email – selecting a different variant does not update the product image, any ideas?
Many customers have contacted me reporting that the product variants, once selected from the list, doesn’t automatically match wth the variant picture. What can be done to fix this?
Hi Kindly share your site admin access with support@masstechnologist.com to inspect the issue for you.
Hi Its working now.
Hello,
We would like to edit the newsletter section. We are unable to locate the newsletter section in the admin. How do we edit this section?
Thanks, Tony
What kinds of edits do you want to perform? For customization you can check newsletter.liquid snippet.
Hello, We would like to edit the verbiage a touch. How do we edit the snippet? Thanks,
what is verbiage?
Hello, it will probably be something specific: sign up for special deals from X. That type of thing. Is it possible to cimmunicate via email? I have sent a couple of emails but have not received replies. I sent emails to support@masstechnologist.com. Is that the correct email address? Thanks
Hi Yes the current email is correct and you can share the details through the email so that we can discuss it in detail.
Hi, i Still don’t manage to get the same design as your demo collection page (with the refine result). also now i get an error for the pagination: Liquid error: Could not find asset snippets/pagination-custom.liquid and the “view mode” filter disappear, and the side bar not working although i enable it. domain: goods2know.com
and now i see also the option to select variant on product page not appear. its look like css “display:none”... i dont know why
Hi Detail response sent through support mail.
Hi, i did not success to show the refine result in collection page as in your live demo. its just show nothing. also i did not understand how i control the items in “Categories” section on sidebar. my domain goods2know.com
The documentation explains the setup in detail. Kindly check that. If you still have issues then let us know.
Hi, i just bought your template and install it on shopify new site
1. get error on the top page: “Liquid error: Could not find asset snippets/none.liquid” 2. “Feature Adverts” – NOT show all pictures i put (there is errors on “console developer tools”)
my url is https://goods2know.com/
Kindly invite support@masstechnologist.com to inspect the issue for you.
Hello, I have installed your theme. Please see here: https://kitmeout.myshopify.com/?key=bbf7b15f8f0bb7360fa6d0551cacc861c40497b6277aeba3644bea0b49306fa2. I notice a floating line beneath the email sign up. How do I remove the line? Thanks, Tony
Hi Your site is password protected. Kindly share your password on support@masstechnologist.com or invite support@masstechnologist.com as admin user.
Hey there, I just contacted you a few min ago. I’m also having display issues w/ Chrome, where two of the featured adverts aren’t being displayed. I have it set for “design 1” but neither of the first two images are showing up. They do show up on safari.
nm. adblock.
Hi Kindly share your site details with support@masstechnologist.com to inspect the issues for you.
Also share your purchase details
I can’t get identify where or how to get rid of the dark transparent overlay for the nivo slider, and I can’t get the images to slide on a timer, even with adding the appropriate jquery to my script.
e.g. http://docs.dev7studios.com/article/13-nivo-slider-settings
Responded through support ticket query
Does your home page landing image support video?
Though the landing page image doesn’t support but there is a video section which you can use to add videos to!
Will you have video support sometime in the near future? I can probably customize it.
My client would like to have a video for the landing page
Hi Yes we’ll try to work on it in our coming update.
Thanks, I have purchased your theme. Looking forward to some sort of video support – I will have to customize it for now. Thanks!
Dear Support Team
When adding a product with variants it always adds the first variant to the cart. For example I choose a belt in 105-120cm and it adds the variant, first variant, the 95-105cm instead of the selected one.
Can you help?
BR Roman
Kindly update to the latest version
When a customer adds a product to their cart that has a variant (S, M, L) the item gets added to the cart as the first option regardless of what the customer chooses. For Example (if a customer adds a large shirt to their cart, it adds it as a small)
Kindly invite ‘support@masstechnologist.com’ as an admin user and we will work out the issues for free. This will save us some time and so do you. Thanks
Hi Kindly upload the latest version or follow the version_changlelog file to update the relevant files.
Thank you so much for helping me out so quickly. Great customer service, quick response and quality work. Everything is good to go now! Thank you again.
Hi, I like your theme very much but our product pics are square instead of rectangle..is it possible to customize the theme??
Hi Square images will also fit as well. If it didn’t then we’re here to help.
Hello, i need to change colors and how to remove brands and services from shopping pages?
Kindly invite ‘support@masstechnologist.com’ as an admin user and we will work out the issues for free. This will save us some time and so do you. Thanks
Hi Kindly upload the latest version or follow the version_changlelog file to update the relevant files.
Ok thanks
I’ve added you please accept invitation. I have fixed the latest version and it’s perfect. Just one thing i want to modify and i couldn’t edit. The slider i want it to show only the current two images on full width. Kindly help me doing that if possible
There is no slider on your shop. Can you explain your point through a screenshot?
Kindly check now. Is this how you want it?
Exactly thanks a lot 
PS: when minimize screen it change 
corrected 
Hello, How can I change theme colors? I couldn’t find sections.
Best regards D
Kindly invite ‘support@masstechnologist.com’ as an admin user and we will work out the issues for free. This will save us some time and so do you. Thanks
Thanks, I added. (ingridbruha)
Hi New version have been uploaded to your shop. You can change colors by going to color section of theme settings.
Hello, Thank you for this wonderful theme and the work you put in to it. I had a few quick questions that we are trying to work out so we can launch our store.
How do you set the cart link and change the product description on the pop up http://prntscr.com/d8hrny
How can we clean up the buttons on our cart page? http://prntscr.com/d8hv38
How do you remove the brands section completely (We are one brand ) http://prntscr.com/d8hw3x
How do you remove or relabel the review tab http://prntscr.com/d8hwjd
We really appreciate any insights you can give us. Cheers.
Kindly invite ‘support@masstechnologist.com’ as an admin user and we will work out the issues for free. This will save us some time and so do you. Thanks
Done, thanks guys!
Hi All your issues listed above have been resolved. If you still have any issue feel free to contact through ‘support@masstechnologist.com’.
Will do, there is one more that i found. But you guys are awesome. I see all these have been fixed. Top notch work!