Did you downloaded the All files package from Themeforest downloads page? You can also send me queries and we will be happy to answer you

Yes, I have downloaded all files. but I am not able to change the slider images. how can I customize these slider images?

You need to edit Home section.

See the screenshots 1. http://www.awesomescreenshot.com/image/2469240/4b065d47b64089033bbc7d0f1a2c1250 2. http://www.awesomescreenshot.com/image/2469242/56dd9834a551a587b110668d1761dad4

Please read our documentation to know better about our theme.

Thanks.

Hi Sorry i did my best to find the solution for this through the doc file but i couldn’t

The slider on first page has a Green Fade on it , how can i change it? i did change the pics but i couldn’t find the option for overlay color i saw some color options on DESIGN OPTION tab but they are not changing this :(((

Please help

plus i saw that the slider is not resizing the images to 100% (im saying this because i uploaded a bigger pic and it just shows part of it) so what would be the proper size for the images?

We didnt face any issues as of now. None of our customers reported any bug or problems with our theme so you can go ahead and purchase the theme. If thr is any issue comes, we will be here to support

Thanks & Regards, jim

Hi Jim,

Thanks for the update, but you might incorrect regarding Woocommerce not having with your theme. (see below) I have updated my PHP to 5.6

I did notice when I installed the demodata, the Itinerary section doesn’t show up or the Price Package for 1, only the 2,3,4 do. I don’t know if the blog and gallery are suppose to show too, but they are not there either.

1. WordPress Environment ###

Home URL: http://isharetreats.yoga Site URL: http://isharetreats.yoga WC Version: 3.0.1 Log Directory Writable: ✔ WP Version: 4.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en

1. Server Environment ###

Server Info: Apache/2.4.25 PHP Version: ❌ 5.4.45 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version PHP Post Max Size: 48 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.38.0 OpenSSL/1.0.1e

SUHOSIN Installed: – MySQL Version: 5.6.33 Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

1. Database ###

WC Database Version: 3.0.1 WC Database Prefix: wp_ woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

1. Security ###

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔

1. Active Plugins (12) ###

Breadcrumb NavXT: by John Havlik – 5.6.0 Contact Form 7: by Takayuki Miyoshi – 4.7 Installer Plugin: by ThemePerch – 1.0 Flickr Badges Widget: by zourbuth – 1.2.9 WPBakery Visual Composer: by Michael M – WPBakery.com – 5.1.1 WordPress Post Like & view System: by ThemePerch – 1.0.0 WooCommerce: by Automattic – 3.0.1 WP User Avatar: by flippercode – 2.0.8 WP Perch Shortcodes: by Themeperch – 1.0

1. Settings ###

API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

1. WC Pages ###

Shop base: ❌ Page visibility should be public Cart: ❌ Page does not contain the shortcode. Checkout: #9 – /checkout/ My account: ❌ Page visibility should be public

1. Theme ###

Name: Travellers Version: 1.0.2 Author URL: http://themeforest.net/user/jthemes Child Theme: ❌ – If you’re modifying WooCommerce on a parent theme you didn’t build personally then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

1. Templates ###

Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: travellers/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.0.0 travellers/woocommerce/checkout/form-checkout.php travellers/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0 travellers/woocommerce/content-single-product.php travellers/woocommerce/global/quantity-input.php

Outdated Templates: ❌Learn how to update `

We are working on this for you

Thanks.

Great thanks for all your help

A few problems with the Visual Composer plugin as it’s taken too long to update pages. I am getting a wait or kill process error message. I have deactivated all the plugins and still no joy here..

We are checking with VC plugin support for the issue because this is somethign to do with plugin, Our theme has no issues

Great thanks for the update.

Any updates on the problems I am having, I am experiencing quite a few issues with your theme as in page loading from CSS and Javascript rendering issues if you go to the Google PageSpeed Tool and enter your Traveler theme URL you can see what I am talking about, Woocommerce 3.0.1 doesn’t work and 2.6.1 has it issues too, there are many more problems with plugins like breadcrumbs. The list goes on, so any update would be help before I request a full refund.

Hi,

We have updated our package on Themeforest

Thanks jij

Thanks for the updates, how can I delete the header background? I have tried to delete the image that comes with the installations, but it won’t delete, everything I click on the minus button and then click save it just keep coming back. I tried to replace the image with a single pixel image, but the pixel image shows up in the tree options, but not in the header.

Your theme option won’t allow me to change the logo.

On your website themeperch.net it states that you have 24/7 support, you don’t reply to emails or phone calls. That’s no support..

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

Please check your email for the logo issue. Also regarding our support Yeah we mostly answer in less than 12 hours and we are in GMT+6 so you can understand why we were not able to answer

We are available to make any issue/bug if its in our theme.

Hope you understand.

Issue is still not resolved, and I am GMT+0

Logo problem is not fixed, the Header Logo field to change the logo URL is not there or the media manager button. I have send you an email, also the header background can’t be changed. I also have problems up loading images too, I keep getting an error msg saying “Can’t add image to this post” I am not trying to add images to any post.

Can you send me your website admin and FTP details to me, Also please make sure that you have updated the theme with latest version which we updated yesterday

Thanks & Regards, jim

I have send you this information and it been 4 days of problems with your theme, I need to know when it going to be resolved, as the site was supposed to be up and running yesterday. I have been up now over 24 hours, and there are still issues with this theme.

It’s a little hard to believe that out of 28 buyers only one buyers has had problems.

Let me tell you the reasons

1. You didn’t installed required plugins like “WP Perch shortcodes”, This one was the most important I only installed this one and you can see still thr are few which you should install and activate. After activation it shows the logo field

2. Your server behave odd to me, I have been also giving time to your site but it sometimes shows this

These are the reasons that other customers are not having issues. Hope you understand our comments and become positive with this theme

Thanks jim

Hey Jim, it would seem I am having a problem with Woocommerce shopping cart update button are it’s disabled.

Hi Jim, ran into some problem with the theme,

Screenshot(82) – Get this error msg when I tried to upload image to theme option, I was replacing the default header background image.

Screenshot(94) – 1. Menu does work on the events page/post 2. Is the URL its using as you can see it’s pointing to the work directory. This works OK on your theme. 3 is the banner that shows up in chrome, but not in firefox, hence the error msg from screenshort(82).

Screenshot(95) 2. Images was added from the media files, but it still showing up in chrome, see Screenshot(94).

Screenshot(96) – Terms and conditions are loaded in theme options but are not showing up on the pop up window, when link is clicked on the footer. Also, when theme option is saved it over write and changed to default values.

Screenshot(97) – Term & Conditions has not updated with new text. See Screenshot(96)

Screenshot(98) – Background images not showing up in firefox, only chrome. See Screenshot(94)

Screenshot(102) – BlogLayout is set to full screen, the menu and header background image still showning. See Screenshot(101) Full screen with menu bar and header background images. When it should be a blank screen, like Pages Attributes VC Template – only display content.

And the update button in the shopping cart is still not work, but works in the twenty-fifteen theme. Any ideas

hi,

Please find our comments below

1. The HTTP error can be a lot of things. If installing and using the default to GD plugin fixes it, then the issue is that your images are not able to be properly processed by ImageMagik (which is the default option for WP and images).

The ‘common’ fixes are, in order:

a. Make SURE you’re on at least PHP 5.6. DreamHost has PHP 7. I personally recommend it.

b. Check if your tmp folder is full. If you don’t know how, ask your host to make sure it’s not overfull

c. Upload a SMALL image. A JPG or PNG of less than half a meg, not very large. I keep a 900kb gif handy for those tests.

If that magically works, check the size of the image. WordPress on Shared Hosting packages often has issues with large images. By which I mean file size and dimensions. If your image is over 1600px in any one direction, on shared, it will probably fail because PHP is unable to resize it.

If NONE of those work, install the GD plugin. No settings. Just instal, activate, and let it go. That will default to the slower, less optimal, but more fault tolerant GD image libraries.

2. Onepage menu and Post page menu are different, Onepage menu can be select from onepage template & Posts page menu can be select Theme location in Appearance > Menu

3. We are checking terms & condition issue, and fixed it soon

4. Please send me wp-admin access info, i need to check it. Sometime Browser cache can be make problem.

5. Posts page layout settings can be change from theme options, Blog page edit content is not working their. It is the default WordPress system.

Thanks.

Thanks for the update, the image files I was uploading were 1.15kb and 11kb, the problem seems to be with uploading in the theme options, as I can add the image from the media gallery. Also, in the theme options you can create different sidebars, but how can I add them to different posts/pages.

The menu issues is sorted thanks,

Oh any update on why the update button in the shopping cart is not working.

Already we have submitted updated version of theme and ready to download.

I think you should contact with your server provider to fixed image uploading issue. It is mainly server settings problem.

Custom sidebar can be used in page and Blog. Blog sidebar can be changed from Theme options > Blog options Page sidebar can be changed from page meta box – bottom of the page editor.

ps. I also request you purchase second licence as you are using theme in two different domains

Thanks & Regards, jim

Thanks for the update

What second domain are you referring too? Please do provide me with some details regarding the second domain I am using your theme on.

I have contacted my hosting company and they don’t find a problem as it load fine in the twenty sixteen theme.

Thanks for the update

But which second domain are you referring too. I only have your theme running on one live domain, hatharetreats.yoga. Please do send me some details regarding the second domain.

I have download your updated but it would seems, it same version as before 1.0.3 If there has been an update wouldn’t it be version 1.0.4 now?

I have contacted my hosting support and they don’t see any issues on their end as all images load fine in twenty sixteen theme version.

The shopping carts update button issues has still not been resolved, on contacting Woocommerce support they have informed me that’s a theme issues.

The Terms and Conditions popup is still not working, can’t update text from the theme options. A couple of days ago you informed me that you were going to resolve this issue.

Also the icon under the T&C can’t be removed or updated.

Since you talking about policies, Themeforest Item Support Policy

Answering questions about how to use the item

During the item support period, the author is expected to be available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).

Answering technical questions about the item (and included third party assets)

During the item support period the author is expected to be available to:

Answer your specific questions about the features and functionality of the item Provide some guidance on the way the item is designed Help you with issues related to using the item and getting the most value out of its functionality. Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.

You where informed 5 days ago regarding the issue with the shopping cart update button and today you have not resolved or replied to this problem.

Are you sure you have updated the theme to latest version because we have updated it in latest version

Did you post it today, or a couple of day ago. This is the version I have loaded

We just updated it again so you should get an email once its approved, you can download that from Themeforst

OK thanks

A question what’s the best way to install these updates

Envato toolkit plugin already added in our theme.

You can find this menu in admin area. Fill up fields with your username and API key.

All purchased items are shown there and update theme from there.

Thanks