334 comments found.
Hi, how to disable the preloader?
Hi, thanks for choosing our theme. In the current version there is no option for disabling preloader. However, we are going to release an update for theme during next week.
Hello
every time i add a featured post in my portfolio post its not working. what i mean is the images won’t show or add inside my featured page.
you can try it yourself and add some featured inside my portfolio post that i created or you can create your own portfolio post.
what is going on? can you help me? my website is http://kherkroldan.com
Hi, thanks for contacting us. The reason could be any custom changes that were made in code or incompatible plugins. Please submit a private ticket in https://pxlab.ticksy.com/ and provide your WordPress credentials for adminstrator and we will get back to you with an answer. Thanks
Hi. i love to do that. however my support already expired. can you please still help me on this?
You can extend your support from your account on themeforest and we would be glad to help you.
i don’;t have any money for now to extend my support. can you please help me regarding this one for free? i promise to extend my support next time i ask you for help
Please email us to support@px-lab.com and we will take a look at your issue and will get back with a quick solution if that would be possible. If not, we will ask you to extend your support. Thanks
Hello,
I would like to have this template for my company. We have around 50 people with us and want them all to register their resumes online so I have a nice modern way to share their information with clients. Do you have the ability for SAAS or how can I have my staff all login and create their resume under our domain.
Hello, thanks for interest in our theme, there are different ways of implementing what you want, please email us to support@px-lab.com and we will provide more details. Thanks
Will this theme be OK for Wordpress Multisite use?
Hi, Thanks for interest in RScard. Yes, RScard is compatible with Multisite. Let us know if you have other questions.
hello, how many skill can we put by section ? Is it possible to set more than one Skill section (like programming skill, profesionnals skill, .... ) and in each group of skill set some skills ? thanks
Hi there,
Yes, it’s possible to create skill sections like you described.
Thanks.
Hi, I have purchased your theme. My item ID is: 14502131
For the “Advanced Custom Fields PRO” I have version 5.4.2 installed. Which requires an update to 5.5.11. How can I update this?
Hi, we are going to release new version of the theme which will include latest version of the plugin.
Whats the time frame for the latest theme version to come out?
Hi there,
We’re planning to release update during next week.
Thanks.
The IT Version is not working (live preview)
Hi there,
Just checked it and everything works fine, please try again.
Thanks.
Pre Sales Inquiry -
Some of the pages aren’t loading on your demo: WooCommerce, Blog etc
Hopefully it can get resolved soon, I’m interested in purchasing this.
Best
Hi, Sorry for delayed reply. We are currently working on update for WordPress which will include latest version of woocommerce. In current version WooCommerce and the rest pages works fine and they were restored in our demo version.
Any idea why the Google Font API doesn’t work on a localhost dev with this theme?
Please read this FAQ, this may be helpful => https://developers.google.com/fonts/faq In case of more questions, please submit a private ticket in https://pxlab.ticksy.com/
Thanks, I’ll look into the Font API.
Are you using it for local Development?
Also, is the only way to disable Comments on the homepage is by using Custom CSS?
Not wanting to be a bother…
but I need to get this site done asap, and I can’t figure how to hide the comments on the homepage. I could use some guidance here.
thanks.
Please see the screenshot which may be helpful for hiding comments => https://www.screencast.com/t/jEOapl3s Also please check Dashboard=>Settings=>Discussion If that wouldn’t be helpful please submit a private ticket in pxlab.ticksy.com and provide your site URL, WordPress Login and Password.
Impossible to use, it seems that the website does not support wordpress 4.4 and above, I have been breaking my head to fix it and so far the support didn’t help much, it is frustrating when you invest good money into something and cannot use.
Hi Ricardo, RScard is compatible with latest version of WordPress which is version 4.7.3. We are sorry that you had frustrating experience with RScard, our theme don’t deserve it. Our support team not working on weekends, however we have replied you on Saturday, despite it wasn’t helpful we are ready to help and assist you with any question regarding our theme. We will reply to your ticket in an hour. Thanks
Hi, thanks for choosing RScard. We couldn’t understand the reason for that. Could you please submit a private ticket in https://pxlab.ticksy.com/ and provide your WordPress login and password for administrator? Also we could need your FTP credentials if issue will be related to code to solve it right on your side. We will reply to your ticket on Monday. Feel free to add additional questions if you have any. Thanks
Thanks! Sure, I’ve given you the login info: Ticket 1111578
Thanks, will reply to your ticket today!
Hi, I want to make no follow on all outgoing link from my domain it is not working in your theme I want to make all outgoing link to no follow, please help me on this I have tried plugin, but they are not working on your theme.
Regards Shahid Maqbool
Hi Shahid, thank you for choosing our theme and for the question. Please submit a ticket in https://pxlab.ticksy.com/ and provide your site url and wordpress login and password for administrator. We will try to install plugin and make it compatible. Let us know if you will have more questions. Thanks
Are you still planning to release a matching print/PDF version of the resume? Many thanks for any updates on that.
Hi, thanks for the questions, yes we have that in plans, unfortunately can’t tell you exact date, hope to release it in couple months. Please follow our updates and let us know if you will have more questions. Thanks
Is it possible to not use it as an scrolldown page? And open every page from the menu as a single static page? I think i like the style and animations but i dont want a scrolldown.
Hi, yes you can create as many pages as you want and set from menu. Let us know if you will have more questions. Thanks
Hello, why does not the pages scroll down? What do I have to adjust and where? I already have sides, skills, portfolio.
Hi, Thanks for choosing our theme. Could you please submit a private ticket in https://pxlab.ticksy.com/ and provide your site url? If you mean that site not scrolling when you are clicking on menu items, that’s most probably not happening because you need to set section id in your home page for every section then add that section id to your menu item/ Please see our demo versions. If you will have more questions please let us know. Thanks
Hello, Just two pre-sales questions. First, I noticed the header menu is not sticky under the 800px weight. Second,I would like to add a return top of page button on mobile device. Is it possible with tout theme ?
Hi, Thanks for interest in RScard. Currently there is no option for sticky menu in Mobile version. There is a up arrow in latest version for mobile devices. Please let us know in case if you will have more questions. Thanks
Congrats! GLWS – DCSF
Thanks
Hey again, two questions. I noticed that the profile photo in the about me section has the div class of “profile-photo” when I go to add the custom css in the appearance tab and I do border-radius to the profile-photo tag, the photo doesnt round. Ideally i am trying to get it to round into a circle. The other question is the header image opacity. it seems like either theirs a black blur over the image or the opacity is low, how can I fix this?
Hi, thanks for comment, please submit a ticket in https://pxlab.ticksy.com/ next time when you will have questions. 1. For making custom changes please use child theme, you can read more about child theme here => https://codex.wordpress.org/Child_Themes. You can change overlay color from Dashboard=>Rs-Card Options=>General Settings=>Header Image=>Background Color for header image. Feel free to contact us in case of any question.
Hello, I have two questions:
1.) at the end of my posts it shows automatically addthis buttons. But only on my mobile phone. Where are the settings for that? I want to remove some of the links. As I see it is not from the settings under rs-card options -> Social settings….right?
2.) Under the point rs-card options -> Social settings I see there is a setting for popups (title for share popup). How can I activate or deactive it. I cant see any popups on my page or settings for that in my dashboard
Thank you in advance
Hi, Thanks for contacting us. 1. Currently there is no option for disabling or managing “add this” functionality, however we will consider adding option to remove it from posts. Please follow our updates to see what new features added in theme.
2. There is popup which appears when users clicking on share icon in about section => https://www.screencast.com/t/hBtjG5lI8 It is activated by default.
Please feel free to submit a ticket in https://pxlab.ticksy.com/ in case if you will have more questions. Thanks
Hi, Is there a way of easily using fontawesome for icons within the theme as opposed to map-icons?
Hi, thanks for interest in RScard, you can see this video tutorial about how to add custom icons to RScard => https://www.youtube.com/watch?v=rjmJLf3W6ek
In case of any question you can always contact to our support team here https://pxlab.ticksy.com 
Hello, I have created a google fonts API and added it to the settings but the fonts are still not changeable, any ideas?
Hi, Thanks for choosing our theme. Please make sure that you have created the key according to google requirements. We have video tutorial here => https://www.youtube.com/watch?v=3OT9tH141mc how to create google font api key. Please consider as well that it needs to take some time for changes to take effect, refresh RScard settings page after few minutes to make sure that you will be able to change fonts. Please feel free to submit a ticket in https://pxlab.ticksy.com in case if you will have additional questions. Thanks
