88 comments found.
How to increase the size of the logo?
Hi, you can change the logo height limit in css (style.css file) or add an extra rule at custom css section, e.g.:
.logo img {
max-height: 4rem;
}
thanks!
You are welcome. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
I want change de text of footer, but i cant… What i have to do to change de copyright?
Hi. Please check Appearance -> Customize -> Footer section: http://prntscr.com/ey211r
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email dpofff@gmail.com
Hello, I want to add more social icons to the Team Bio’s. What is the shortcode for website and linkedin? eg. website=https://www.websitename.com
Hello, You can use
linkedin=#
home=#
http://prntscr.com/eqxa1a
for team page.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Thank you for the quick response! That works. *Can you add this to your website guide for the theme and show all the possible social icon’s available for the team. Take care.
Hi, glad it helps. You can see icon names here: http://isida.ancorathemes.com/wp-content/themes/isida/css/fontello/demo.html
They can be used for links.
Are posibility return money ? Theme go’es to the garbage, becose too many fails, problem wiht mobile menu, poor service part, etc.
Hello. Could you please specify what exactly difficulties you faced using the theme. Our support team will be glad to assist you; we still have not received any ticket at support portal https://ancorathemes.ticksy.com.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
You may submit a refund request using the following link: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
What ticket …. – you answer to question in comments delay is 36 hour…. – it its too long. I can’t stop all works for that period…
Hello. This is why we have asked you to get assistance in support site – there’s ticket system. However still no ticket from your account found. Thank you for understanding.
How can I add LinkedIn as social media icon?
There’s files editing required, please submit a ticket at https://ancorathemes.ticksy.com (specify whether you need to replace some icon or add extra one) for detailed instructions. Thank you.
Just tell me which file I can find this code in and I can edit it myself. I need to add an extra icon for linked in. Thx
Hello. We’ve received your ticket. Please check the respond. Thanks.
How can I add/remove/change fields on the contact form on Contact page?
Hello. Please check the previous comments, they are related to the same question. In a nutshell, you can edit labels/names of fields via theme translating however theme files changing required to remove or add another fields.
I don’t understand, can you please provide more details.. where or what is “theme transliating”?
You can translate theme via string translation. There are options available:
1. installation of extra plugin (WPML or some another one)
2. external software using, e.g. Poedit (https://poedit.net/ , goo.gl/QB4jEM)
Regards.
Are here any support ?
How change contact form http://preview.themeforest.net/item/isida-plastic-surgery-clinic-medical-wordpress-theme/full_screen_preview/18911053?_ga=1.103134272.113816507.1457812413 TARGET EMAIL (i mean email, where send form Phone, email, etc.). Not www administrator email in Settings -> General (Email Address), where sending all administrator messages, but email, where sending contact form data.
If you recommend to use extra plugin (e.g. Contact Form 7) for creating forms with extended functionality, please explain, how use ContactForm7 in the green place over google map?
???
Hello We’d appreciate if you submit a ticket to support https://ancorathemes.ticksy.com
There’s just one e-mail through the theme – for CF and administrator stuff.
You can replace shortcode of current CF with CF7 shortcode – prepend it via visual composer or replace in Classic mode of edit.
Does this template support RTL?
Hi. No, there’s no RTL support initially in the theme, however you can add extra styles to to get RTL compatibility on your own.
How change home page ???
The Home page is editable via composer if you meant content part. We’d appreciate if you open support ticket (https://ancorathemes.ticksy.com) and elaborate on what exactly you need to change on Home page. Thank you.
I mean how make other page home page ? Not edit, but make another page “Home page”. ?
Hi. It’s standard WP option – Settings -> Reading (http://prntscr.com/ekgkao)
Hello, NIce Theme
How can i change or translate word services in url? The services has this url: mydomain.com/services/otoplasty
i need to be like this: mydomain.com/cirugias/otoplasty
change word services for cirugias
thx….
Hello, you can change that via translating of string (trx_addons plugin Text Domain). You can do it via installation of extra plugin (WPML or some another one) or external software using, e.g. Poedit (https://poedit.net/ , goo.gl/QB4jEM).
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
WTF!!! How change home page ???
Hello, We apologize for the late reply (our business days are Mon-Fr).
You can edit layout of form http://prntscr.com/ejjd48 – to change fields set variants.
To rename fields, please translate theme strings (with third party plugin, e.g. WPML or external software using, e.g. Poedit (https://poedit.net/ , goo.gl/QB4jEM)). You can also edit theme files to change forms.
Another option – you can install another plugin for forms (e.g. Contact Form 7). Thank you.
How change home page ???
how change email, where form send message ??? I ask not about layout, or translation. I ask how add for exemple Phone, date, subject , etc.
Hello, the e-mail is to be changed at Settings -> General (Email Address). The fields can be deleted/added via files editing, the form is precoded.
We’d recommend to use extra plugin (e.g. Contact Form 7) for creating forms with extended functionality.
Are you kidding ? In the Settings -> General (Email Address) is administrator email. Isn’t posibility change form target email ???
An e-mail associated with contact form is to be changed along with administrator e-mail. Please consider using plugin for Contact form, since as we see it can cover your requirements. Thank you.
Hello, the Child Theme CSS does not change the CSS. It does not even appear in the source code. What is the point of a CSS Child if it cannot work.
Also, if I add a Custom CSS plugin the CSS priority is still below the main theme CSS. In addition, we do not want to use the customizer to edit CSS.
Hello. Please submit a ticket at https://ancorathemes.ticksy.com with your site’s details since there should be no problem since there’s a function in functions.php file to load child stylesheet (if different) after the main stylesheet http://prntscr.com/ef87zz
Thank you.
Hello, I added that to the functions.php but they style.css is still lower priority than the /isida/css/___color.css file, which seems to control the theme. How can we make the /isida-child/style.css file be the priority CSS?
Hi. Could you please submit a ticket at https://ancorathemes.ticksy.com with details of your site (wp-admin, FTP), so our tech-staff could check this issue? Thank you.
Dear Customers, the ticket system is to be in maintenance and temporary can be not available. Please check it a little later. All tickets submitted before will be replied ASAP. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
Congratulations! Awesome Work. Good sales! 
Thank you for the comment, fieldthemes!
Import of demo data dont work: “Error load data from the file ‘https://isida.ancorathemes.com/demo/default/users.txt'. Please, try again!”
Hello, please try to do next: change allow_url_fopen to On at your server: php_value allow_url_fopen On in .htaccess
or
allow_url_fopen = On; in php.ini or php5.ini
Or just contact your hosting provider to change that. Then try to import demo again.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Thank you! The second question – how can I manually make fedin effect for the entire site? Functions in the visual composer does not allow you to do this.
Do you mean some effect available on demo? If not, we are afraid you can add animation just on separate blocks. For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hello- how can I read the documentation of this theme (the link to it on the theme forest site is broken) Does it provide options to change the color pallete? If I need support after purchase how long is the response time? It seems to take a few days here on the comments section which is fairly long time when you are trying to develop with a paid theme. Thx
We are sorry we’ve got no chance to reply you earlier. Our business days are Monday through Friday. The link on docs will be fixed shortly (there’s page issue), you can find docs at http://isida.ancorathemes.com/doc/
Does the theme actually come with the appointment scheduler that I see in the demo site? and is it part of the one-click demo data installation?
Hello. Booking plugin is included, however demo slots can be not available through demo.
Hi, what do you mean “demo slots can be not available through demo” .... and do you have documentation on the theme and the one click install? The link on the themeforest page to documentation is broken
Hello. There’s one click install available in the theme, however you’ll need to add your own slots for booking, we believe it’s not a problem since you do not need demo slots indeed. Please check the documentation at http://isida.ancorathemes.com/doc/
Great!! 
Thank you for the comment!
Awesome work! Best of luck with the sales 
Thank you, codezila!