104 comments found.
Hi, since the version upgrade the Content Builder in the Singe Project Page is not working. I can add elements, but when I try to save the project, there is a message: “Do you really want to leave the website? Changes will possible not be saved.” And then I have two options: leave or stay. Could you help me with this? Thanks Barbara
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
Hello,
I’m really excited to get into this theme! It looks great. I’m having an issue getting the demo content to load. Only half of the items load and the other half fail. I really need to get all of the demo loaded so I can begin to customize it off of your original design.
I have made sure to update my PHP configuration to green light the System Status. Everything is good there. Can you help me get the demo site content loaded properly? Thank you.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID.
Great theme, but where is the demo version of the Revolution slider??
Hi,
Thank you for purchasing.
You can download it from here http://themes.themegoods.com/constructor/doc/import-demo-revolution-sliders/
Thank you!
What is the standard size for images for the slider?
Hi,
We recommend image at 1440px resolution.
What is the trick to making the Google maps work? I added the API key and long and lat codes, but nothing displays?
Hi,
Could you please provide URL of page which has issue please. I will check it for you.
Hello , i have a problem ..
kind of red background color started to appear everywhere on my website and my website is now messed up …
can you please check ??
www.wakell.fr
Hi,
Thank you for purchasing.
Could you please disable coming soon page so I can see your site please. Thank you for your patience.
Hi,
Our support has expired but the problem I am mentioning below seems to be a bug from the Theme as it happens also on your demo site.
We are having issues to display the clients logos properly. If you look at the latest client’s logo on the homepage of your demo site, you’ll see that it’s not displaying entirely, we see only half of it… We are having the exact same issue on a website we’re working on based on your theme. Do you have any solution to fix this issue?
Thank you
I see that this theme supports localisation. Does this theme support RTL? If not then how do I add RTL?
Hi,
Thank you for interesting.
Yes you can translate theme using po file translation and also use this plugin for RTL language support https://wordpress.org/plugins/wp-rtl/
Hi, I have customized the theme on my server1 it s working fine and now that i downloaded and i uploaded the website (the final one) on server2 it’s not appearing (on the 2nd)
Please login with your purchase account so we can continue providing support for you.
This is my purchase account
We cant verify your purchase as you can see you dont have purchased badge after your name.
oh sorry i m writing for grand restaurant theme. My bad!
Hello, I’ve added Serbian to my wpml. I’ve added sr_SR.mo and sr_SR.po to wp-content/themes/tgconstructor/languages because I need to translate fields of contact form but it’s not showing the translation.
Is that file the correct one for the standard translation form?
P.s.: i’ve also tried with wp-content/plugins/constructor-custom-post/languages/sr_SR.mo
P.s.: i’ve also tried with wp-content/plugins/constructor-custom-post/languages/sr_SR.mo
Hi,
Thank you for purchasing.
For plugin translation file. You have to name it constructor-custom-post-sr_SR.mo
I tried that, but not solved.
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello I tried to create a page with text and map but only the text appears. I have also tried to put the map with iframe but nothing changed. I have already include the google map api key.
Any help??
Thanks in advance.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have purchased a completely new license (not extended) for this theme because we use it on two sites, but themegoods.ticksy.com will not allow me to submit a ticket, saying only my support has expired. It does not give me the opportunity enter the new item purchase code. What’s the fix there?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ again and make sure you logged in with your purchased Envato account. Please let me know if it’s still not working.
Hi, what kind of plugin for translation are compatible with this theme?
Hi,
Thank you for purchasing.
Here is detailed instructions about how to translate theme http://themes.themegoods2.com/constructor_doc/translations/
Do you have PSD files for this theme?
Hi,
Thank you for interesting.
Yes we can send PSD files to you once purchased 
Great! Thank you.
Hi I download this theme but I can´t see the slide revolution in all my themes so where I can see the code or how I can activate the pluggin… Do you have a chat or something?
Hi,
Thank you for purchasing.
You can install all required plugins including Revolution Slider via Appearance > Install Plugins.
hi how to leave menu fixed and static when scroll down?
Hi,
Thank you for purchasing.
You can enable this option via Appearance > Customize > Menu > General > Enable Sticky Menu
HI, I am having issues with the side or mobile menu. It is only displaying when I select it to also be shown on Desktop versions. I don’t want to display this on a desktop, but without it there is no menu on the mobile version. I understand I am not in the support period, however, I hope something so fundamental as a menu on a mobile will be taken care of.
Kind regards
Hi,
Thank you for purchasing.
Could you please open Theme Setting > Script > Custom CSS and add below code.
@media only screen and (min-width: 1024px) {
#mobile_nav_icon
{
display: none;
}
}
The ‘get a quote’ button at the bottom of the footer, it was working but it wouldnt link to anything, so i tried to insert the page i wanted it to link so, and somehow messed up the button but also the text i had above it and i have no way of reverting the does that was there to the original…any way you can paste it here?
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
For some reason, not all of the demo content is installing for me. i have tried from different computers and re-installing the installer etc. I have even had my web developer take a look and it still won’t import everything.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
?Hello,
we probably found a bug.
Look at this page: http://www.manelli.eu/projects/er-go-bologna/?
On bottom of page there are “Other Projects” (Altri Progetti in italian). This box shows other projects in italian language:
1) “Joint Research Centre – Centro Comune di Ricerca?” which is correct but also..
2)” ??. ?? ??????? ?????? ????????????, ?????????? ? ???? ????? ??????????”.? that is another language so it’s wrong.
”????” are romanian characters not accepted by ThemeForest
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please provide ticket ID. I will check it for you.
Hi,
I have a problem with the background, only on Internet Explorer.
I searched if it could come from background color but didn’t find any “red” color…
Any idea ?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Unfortunately I can’t post anymore since a couple of days 
But I saw this just today, I don’t have Internet Explorer it’s a customer who told me that.
I searched and found someone else has this problem : https://wordpress.org/support/topic/constructor-theme-wordpress-and-internet-explorer-compatibility-1
Thank you very much
Hi,
Could you please open WordPress Dashboard -> Theme Setting -> Script -> Custom CSS and add below code.
body, #wrapper {
background-color: #FFFFFF !important;
}
I need change a header to do not get entire with slider how i do that? ??
Hi,
Thank you for purchasing.
I’m sorry to hear about your problem, but your license is end of support, if you would like more supports, please kindly extend our support license.
