109 comments found.
Hello I’d like to disable menu bar (all including mobile) I submitted a ticket please answer me asap Thanks for your support.
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket very soon.
Elated
Hello, i have a problem with the visualization of prettyPhoto on Image Gallery. The next arrow position, the close buttom , the margins top -left. It´s possible to display correctly? Thanks!
Hello,
Please submit a ticket to our support and provide additional info there like a link to your website along with WordPress admin access, and our support will try to assist you with this.
Elated
Hello,
Yes, that is normal, because on very large screens, containers become bigger and since we used slightly smaller images they cannot cover entire container width https://www.screencast.com/t/VmEsb3sY so you should replace images with even bigger ones.
Elated
Hello, is it support Woocommerce 3.0? I’d like to update, but not sure if it’s supported. thanks.
Hello,
Please, do not update WooCommerce yet. We are working on new theme update, where support for 3+ versions will be added. Please, be patient until then and check our change log. When we release new theme update, we will state this compatibility in our change log.
best, Elated
Ok. thanks!
You’re welcome.
Can mobile view options be changed, it currently shows 2 images column on iphone 6 landscape I’m looking for it to stay a row of 3 column images but obviously smaller on the mobile version.
Cheers
Hello,
If you are referring to columns and content which is created with Visual Composer, then you can change columns stacking on smaller screens, and this can be done by editing each column and adjusting width from from Responsive options tab https://www.screencast.com/t/fiJP2ASewtvb
Elated
Cool thanks for this info.
You’re welcome.
Sorry Elated one last thing, Can the menu be set to be open all the time at the top without the x to close showing and showing a cart icon as I’ll be using the theme as a store. And is the footer capable of adding as I was hoping to have 4 columns with first being get in touch block address and an email link, second and third being simple links for shop menu options to pages on my site and last column being a newsletter signup form.
Cheers
We have demo which is featuring right side area http://koto.elated-themes.com/sketchbook/ and in order to place menu items there, you need to place custom menu widget. Also, you can add cart widget inside side area along with text widget which can hold contact form 7 shortcode.
Elated
Thanks for this, so no way of have a cart icon on the top menu only in the side area, would this be a feature you’d consider adding in a future update do you think.
You’re welcome,
We will pass your suggestion to our development team, and they will consider it for some future theme update.
Elated
Hello, love this amazing theme and just having one question. Is it possible to change the mobile header to full screen style? Because I find out ever time I have to back to the top to see menu items. Wanting to change the mobile header style that maybe more user friendly.
Thank you!
Hello there,
Thank you for taking interest in our theme. Glad you like it. Full Screen menu is not made for mobile devices, so there is no option to enable it on mobile in our predefined settings. Only with custom coding you could achieve something like that.
Best, Elated
Hello, I’m about to purchase this amazing template and just wanted to ask if there is any option for a multilingual website – I would need the website in English and German.
Thanks already for your feedback, Stephanie
Hello there Stephanie,
Thank you for taking interest in our Koto theme. Yes, our theme is compatible with WPML plugin, and you could use it to make multilingual site.
Best, Elated
Hello, the Slider Revolution subtitle doesn’t appear in mobile, only the title is shown. how can I make it appeared? : )
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hello again, I already did submit a ticket few days ago. And it’s not my problem, it is the same when I enter your demo. I’ll submit another ticket with my login credentials. Please help me.
Hello,
We have replied on your tickets. Please check it now.
Elated
Hi, thanks. I also have another issue in mobile, please check my ticket. Thanks.
Your ticket has been assigned to our agent who will check it.
Best, Elated
Hello – does this theme support video? I am hoping to have an embedded main video hero upon landing, and then also feature videos in various portfolio projects. Is this possible? Thanks
Hello,
Thank you for taking interest in this theme!
Yes, you can set video in portfolio items as well as in pages.
Let us know if you need anything else!
Elated
Hi there,
I have just purchased the theme and am wondering how I can embed videos in the homepage slider options and on other pages??
Hello,
In order to set video at the top of your pages, you can create video slide with Revolution slider, and then insert that slider at the top of page content over appropriate Visual Composer element https://www.screencast.com/t/dadoFzwG
Elated
I just purchased one of your other themes (Azalea) and was looking through your portfolio. What a fantastic theme this is! I’m surprised it hasn’t sold and lot more and I’m sure it will. I think I’ll buy it too. Just a couple of quick questions. 1. Have you noticed that on the http://koto.elated-themes.com/contact-us/ page there might be a couple of text labels missing from the contact form? Email address is one. How does that form work properly? I’d like to see that if possible. 2. Does the template also come with the green hanging phone on that page? It might be slider revolution. That’s very cool 
Many thanks
Hello,
Thank you for interesting in this theme! We’re glad you like it.
1) We have created contact for like this. There is no any issue. There is fields for email, name and message https://www.screencast.com/t/Dretf7QsY.
2) Yes, it is slider revolution and it comes with the theme. You can import it very easily.
Elated
Thanks for getting back to me. That might be a bug. I was viewing the page using IE11 and the text labels for your email and your name don’t display – they are just blank boxes. In Chrome they do display though so that’s good. Does the template import content come with that hanging phone graphic? Or do I have to make something like that myself? Lovely template!
Hello,
You’re welcome!
1) It could be fixed with some code. Our support team could help you with that.
2) Yes, it comes with hanging phone graphic. You just need to import content via theme options.
Elated
Hi there I have left a comment via ticket on your support system last Friday and havn’t heard back yet – how many days should I expect delay before response? Thank you,
Ashley
Hello,
Our support team have replied on your ticket. Please check it there.
Elated
Hello folks! Quick question: I see the following text on each page: Sorry, the comment form is closed at this time. – How can I remove it?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and our support agents will check this and help you.
Elated
I already did – but it wasn’t a private ticket.
Hello,
We made it private now, so you can send us WP admin access there.
Elated
Access sent! Thanks
Thanks!
We have located your ticket.
Our support agents will reply as soon as possible.
With the latest Woocommerce update, the theme has some issues in the product edit page. It won’t allow to change tabs (anywhere on the page). Is this a known bug? Let me know how I can solve that.
Hello,
WooCommerce launched major update, so we need to add theme compatibility with their latest version. We advise you to wait until we finish with theme update and then to use latest WooCommerce version. We’re working on update, so it will be done as soon as possible.
Elated
Hi. How is customizable the menu ? On the menu examples I can see on your site, there is a line on the selected menu option. I don’t like it. Is there another option?
Hello,
Thank you for taking interest in this theme!
Our support team could help you to remove that line, if you don’t want it. Also, you can change color, set different type of menus and so on.
Let us know if you need anything else!
Elated
Can these images be linked to other things apart from portfolios, would of loved this theme if there was some sort of shop front but I get it that this is a portfolio theme, seems like that 99% of creative themes are aimed at portfolios. Love the theme though, so cool.
Hello,
Thank you for taking interest in this theme!
There is no option for that. We could only help you to disable click at all, but there is no option to link image to other things apart from portfolios.
Elated
No worries, thanks anyway.
You’re welcome!
Hello,
Well done on the theme, it looks great!
I have a pre-sales question…
I am simply looking to have a portfolio sider as displayed here: http://koto.elated-themes.com/portfolio-item/unique-balance-of-art/ but would like to add a filter at the top of the page, then displaying only filtered portfolio items in sider.
Is this possible?
Thanks,
Hello,
Thank you for taking interest in our theme and your kind words.
This is single portfolio item. There you are uploading desired images for Portfolio images section https://www.screencast.com/t/4qPkVrY9
So, you could choose which image you want to include.
Best, Elated
Thank you for your response.
My main question is if it is possible to add a filter / sorting of the portfolio categories above at the top of the page / above the image?
Thank you.
Hello,
There is no option for this unfortunately. Let us know if you need anything else and we will be glad to help.
Elated
Hi! We need a information about your theme, can we use the green navigation bar present in the “Jade” version, in all site?
Hello,
Thank you for taking interest in this theme!
Yes, you can use it without any issue. Let us know if you need anything else!
Elated
Hi! I can´t install the theme, could you help me?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make a private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi, can o put a cart icon next to the menu
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this.
Elated
Love the theme, can I change the green to my brand’s colour?
Hello,
Thank you for interesting in this theme!
Yes, you can change it via theme options. If some color needs custom CSS code, our support team would help.
Let us know if you need anything else!
Elated
