443 comments found.
Hello,
I cant open ticket on your support page -> http://anpsthemes.freshdesk.com/support/tickets/new
When i click on submit button, it would appear login page -> http://anpsthemes.freshdesk.com/support/login
But i logged…
i have problem with compatibility theme and woocommerce….
Hi,
thank you for contacting us.
Probably there is something wrong with freshdesk at the moment or you didn’t have verified email (make sure your email is verified).
We already updated Industrial on Themeforest and when it will be accepted you will be notified by email.
If you have any question, do not hesitate to contact us.
Best regards
Great theme. Please advise the different between industrial.zip and industrial-child.zip?
Hi,
thank you for contacting us.
industrial-child.zip is prepared child theme, but you need to install industrial.zip first (main theme).
If you have any question, just open support ticket and we will help you.
Best regards
We sorry for your theme missed demo file in .xml layout. Please send the .xml doc to run a demo website. Because there are no any demo after install the theme.
Our theme comes with a demo importer built in, so you do not have to use .xml files. Inside the WordPress admin area navigate to Appearance – Theme Options – Dummy Content. Click on “Insert demo content” under the demo you wish to import.
Before importing check, please check Appearance – Theme Options – System Requirements to make sure your server configuration uses our recommended values.
If you still want to use the WordPress importer, the XML files are located under industrial/anps-framework/classes/importer/
Hi,
Can you tell if there is a new update planned that will be compatible with woocommerce 3.0.1?
When I update the woocommerce plugin, the portfolio loses its functionality and shows all case studies.
Thanks, Chris
Hi,
thank you for contacting us.
We are already working on new update and it will be probably ready on Monday.
We didn’t notice any problems with portfolio. Maybe it is a problem with any other plugin. You can always open support ticket: https://anpsthemes.freshdesk.com
Best regards
Hi, I’m looking for a theme that will support in WooCommerce; Main Category > Sub category > Sub Sub category. Is this possible with this theme?
Sorry about the question above, yes it is fully supported. On another question, in the System status there are industrial/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.0, will there be an update for these files?
Hi,
thank you for contacting us.
We are already updating our themes and expect that update will be ready and on Themeforest on Friday or Monday.
If you have any question, do not hesitate to contact us.
Best regards
pre-sales question: Can i built a showcase product with specifications like this page (is important to me) http://grade-demo.detheme.com/machinery/specification/rt-bx09/
Hi. If you check our demos you can see the table with which you can get the similar view. But you have a lot of other shortcodes. I hope that helps. Best regards
Pre-sales question: Can I put a tabbed section on the front page? Or can I only do that on static pages?
Hello, thank you for your interest in our theme. Yes, you can place the tab element on any page or post, even on the first page.
Feel free to ask us additional questions.
Hello, just purchased the template and is really cool. Some questions: 1) Is possibile to change the background color of the menu only when is in mobile? 2) Is possible to use different size for sticky logo height for desktop and for mobile? 3) I’m using multi site google maps, but if i add more than 11 locations, the map doesn’t display. Is there any kind of limit or configuration to change?
Hi,
thank you for contacting us.
Please open support ticket: http://anpsthemes.freshdesk.com and include site url and wp admin login data and we will help you.
Best regards
Ok, I have exhausted all my ability trying to replace the ansp menu with uber menu. This theme really needs freedom to customize the main navigation menu. right now there is no easy option, can you please look into being able to add custom menu options through a third party plugging or let me know exactly where all i have to make changes to be able to use the uber menu plugin. I have crashed my sit 3 times or better now.
Hello, we are sorry to hear you are experiencing difficulties. We will gladly add support for Uber menu. We did add an option to disable our menu modifications and to allow plugin support. Did you disable the “Enable menu walker (mega menu)” under Theme Options – Header Options and try using Uber menu? Please continue the discussion on Freshdesk. Thank you.
Can I have a different menu for different pages? If so how and where can i do this at?
Hello, unfortunately in the current version this is not possible. A solution would be to set up a child theme and extend the anps_get_menu function.
Ok, I have exhausted all my ability trying to replace the ansp menu with uber menu. This theme really needs freedom to customize the main navigation menu. right now there is no easy option, can you please look into being able to add custom menu options through a third party plugging or let me know exactly where all i have to make changes to be able to use the uber menu plugin. I have crashed my sit 3 times or better now.
Hello, we are sorry to hear you are experiencing difficulties. We will gladly add support for Uber menu. We did add an option to disable our menu modifications and to allow plugin support. Did you disable the “Enable menu walker (mega menu)” under Theme Options – Header Options and try using Uber menu? Please continue the discussion on Freshdesk. Thank you.
I would like to have the link color in the posts and pages differently than in the footer and top bar. What do I have to do? As far as I can see, all links are grouped together in one class.
Yes, the theme options link color groups all the links together. You can use custom CSS to change the colors:
.top-bar a,
.site-footer a:not(.btn) {
color: #fff !important;
}
The code changes all the colors in the top bar and footer to white.
Add the code under Theme Options – Custom CSS.
Wow, thanks for the quick reply. Actually the code is perfect but I need to have it exactly the opposite. The link color in the topbar and footer should remain yellow (primary theme color), the link color in the posts and pages should be black. Can you help me?
It is a bit more difficult as there are many link elements with different classes and different styles. Try:
.site-main a:not([class]),
.site-main .btn.btn-minimal {
color: #000;
}
If some color is not changing, please open a ticket at anpsthemes.freshdesk.com/ and send us either the URL (and explain what links) or screenshots of the elements where the colors are not changing.
works perfect! Thank you! Great support!
No problem. If you have a minute to spare, please consider rating our theme/service 5 stars on Themeforest. As a small team, every great rating helps us. Thank you again for choosing our theme.
Done! 
Thank you! 
Feel free to contact us if you need anything else.
I seen on the options that you can use a mega menu, I am not seeing where or how to implement. So I purchased Uber Menu and tried installing, i was hoping to be able to just at the dropdown of horizontal images to existing styled menu, Uber menu wanted to replace existing. My question is: 1.) Is there a Mega Menu option already there? 2.) Do you recommend another option to be able to have a dropdown of images for menu items?
Theme works perfect, easy to customize, great theme. I give it 5 STARS!
Thanks Greg
Hi Greg. Please do open a ticket at http://anpsthemes.freshdesk.com and our support staff will help you set up the mega menu, its a.bit hard to explain it here. Thank you for the nice words. I hope you will grant us 5 stars. Best regards
Hi,
Responsive Menu is not working. What can i do?!
Hello, we are not aware of any issues with the responsive menu. Please open a ticket at https://anpsthemes.freshdesk.com and send us a link to your site so we can take a look and see what is causing the issue. Thank you.
SORRY! My fault… custom css… sorry!
SORRY! My fault… custom css… sorry!
No problem. Glad to hear you solved the issue. Let us know if you have any other questions / issues.
howdy,
I’m having issues with how the information is organized on the single product page. I’ve even disabled all other plugins than woocommerce to see if there was a conflict but there wasn’t. Changed to twentysixteen theme and products look great. Everything seems to be running into eachother. See this product for example: http://brightleafweb.com/diemaker/product/rotary-perf-4pt-970-38-x-38-serr-cb-66x90-80ft/
Hi,
thank you for contacting us.
Please open support ticket: http://anpsthemes.freshdesk.com and include wp admin login data and we will check it.
Thank you.
Best regards
Is there a way to remove the blur from the page heading background image?
Hi,
thank you for contacting us.
Please open support ticket: http://anpsthemes.freshdesk.com and include direct url to this page or screenshot.
Best regards
howdy, Love the theme btw. I’m having issues finding where I can change the background color when I use the built in woocommerce search widget in the sidebar. When I search, It turns the body of the page black. Here is the link: http://brightleafweb.com/diemaker/?s=crease&post_type=product and here is a screenshot: http://prntscr.com/ehat4p
Hello, great to hear you are enjoying our theme.
Use the below CSS:
aside .woocommerce-product-search input.search-field {
background-color: #fff;
}
Place the code under Theme Options – Custom CSS.
Two questions. 1st – Are Serbian latin characters supported? 2nd – Are there categories and subcategories for projects?
Hello,
1. Yes, the are supported and we support google fonts. 2. Sub categories are supported but filter only recognizes categories.
Thank you and I hope to see you as our client.
is the theme supporting RTL and WPML
Hello, yes of course, we do support RTL and WPML. Thank you and best regards
Pre sale question- does this come with a child theme?
Hello, yes it does. Thank you and best regards
Hey, where Can I add Google Analitycs code in this website? Does it require a plugin for this or did you guys thought of it? Thanks for the reply in advance
Hello, yes we have tough about that
You can read more about it here https://anpsthemes.com/using-google-maps-themes/
one more tutorial we have posted here http://anpsthemes.freshdesk.com/support/solutions/articles/12000012553-google-maps-api
I hope that helps, if not do open a ticket at http://anpsthemes.freshdesk.com and our support staff can help you.
Thank you and best regards
Why do you give me instructions for google maps when I have problem with adding Google Analitycs script, not google maps api but google analitycs code.
Aaaah ok I guess I misread the situation, I apologize. For that, you go under appearance – plugin options and place the code. Do tell me if that helped and sorry again.
Thank you and best regards
My excerpt on 3 columns news is not working. How can i fix this?
Hello, please do open a ticket at http://anpsthemes.freshdesk.com so our staff can better assist you. Thank you and best regards
