Hi,

Thanks a lot for choosing Foodly!
Please, create a ticket at our support site as we handle all the customers’ requests there to keep everything organized. Looking forward to your ticket there

Cheers, Olia

Hi,

Thanks for choosing Foodly theme! Please, create a ticket at our support site to get assistance with any issues you have about Foodly theme. Since it is the only channel we use for support services. Also, have a look at our support terms to be aware of the support process.

Looking forward to your ticket

Cheers, Olia

Hi,

Theme folder (called Foodly theme) is located in Assets folder.

Best regards,
Roman

Hi aism,

Unfortunately, we are not planning to convert Foodly into other platforms since we specialize only in Shopify development. Moreover, we are devoting all our time to improvements for Foodly Shopify theme so it could constantly evolve into better and better product. As there are only two of us on the team we can’t spread our efforts into different directions. Hope for your understanding and thanks for being one of our customers.

Cheers, Olia

Hi hamzanaji,

Thanks for writing in. Could you please specify what you mean by saying “use many times”?

using the Visual Constructor , I’ll finish customizing the design then I’ll export it. can I export it many times creating multiple model ? or when I buy the theme, I have I’ll export it from the Visual Constructor one time ?

Hi,

I’m afraid you can’t. There is no WordPress version of Foodly. We have only PSD and Shopify versions.

Cheers, Olia

Hi frezko,

Thanks so much for your kind words! Unfortunately, we don’t plan to add newsletter builder. Since our main focus is Shopify theme development itself rather than complementary stuff like newsletters. As there are only two of us on the team Olia and Roma, we can’t spread our time and energy into different directions otherwise it’ll be almost impossible to finish anything. Currently, we are working on theme updates, documentation improvements and Theme Manager. Hope for your understanding.

Cheers, Olia

Fully understandable, and tottally agree. Your support is amazing, so priorities are set straight

Much appreciated your kindness If you’d be so kind to rate Foodly and our services on Themeforest, we will be eternally grateful and inspired to keep up improving Foodly as a product and our support as a service.

Have a great day!

Cheers, Olia

Hi William,

Thank you sincerely for all your kind words and support!!! It means a lot for our small team of two — husband and wife. It keeps us motivated and inspires to keep going with Foodly improvements despite the negative ratings. If you need any help please reach us out in our help center and we will do our best to provide you guidance and help.

Cheers, Olia

Curious Olia, I have a new women’s boutique apparel client and had such a great experience building my Tea based client with Foodly (they purchased for me to build with) I was wondering if I purchased my own copy this time, if you could see this working for a great high end women’s apparel site build?

Hi William,

I’m so terribly sorry for such delayed reply. It seems I somehow made your comment read

As for your questions, everything depends on what goals they have and what visuals they would love to have on their website. I think the best way would be to consider each case individually and see if Foodly is a good fit for those tasks.

Cheers, Olia

1) I’ve asked why an image is blurry, and the only response is, “you didn’t upload a proper image”. First, I didn’t get any information on where to upload this image if I was to upload it. Second, You didn’t even bother even looking at where my image was uploaded into since I did upload an image, but probably not in the right area. Three, every other theme support here actually DOES it for you and not gives you one sentence on how to do it half heartedly. Your supposedly “dedicated support” is hardly dedicated as those that reply barely have any input and only tell you which “page” to look at in your supposedly “guide for humans”. Everything about your site isn’t easy to use, and the level of customization is small. 2) You claim that you don’t need much coding experience to run your site, hence, “code for humans”, where in reality, all you keep telling me in the email are examples of how I can change and do what I want with some changes in the coding. Instead of helping me DO the changes, you just keep telling me that I must code it myself. Well, if that’s the case, what are you here for? 3) For a customer service to go an insinuate that the buyer is EXAGGERATING is a whole new level of “support”. Good job selling yourself as a helpful company, because all you have done is shove the blame to the customer instead of actually helping me solve my problem, because guess what. You still have not settled my issue.

Hi Gabriel,

We really sorry to hear from you in such pain and with so many negative emotions. We wish you had put that much efforts in a constructive description of your issues rather than distributing that much hate. Despite the fact you granted us with 1-star rate, we still here to help you as you are our customer.

Images The reason of blurriness is that image you’re trying to upload has bigger vertical proportions when the section requires wide photo rather than tall. Right now the section has uploaded an image with size 554×660 px it is too narrow width for this particular section. We sincerely advise you to use wide enough (ideally 1992×800px) image if you need this specific section. If you don’t have that type of image please reconsider the layout section you have chosen.

Let us know your situation with images.

Header All available header settings is located in Online Store > Themes > Customize theme > Sections > Header. We strongly recommend looking through this section and if any of the settings might be an alternative to your height request. And right now there is no such default setting as to reduce the height of the homepage navigation bar. Since it was designed that way. The only way to adjust that is via Custom styles as we mentioned before.

Cheers, Olia

Hi Gabriel,

We haven’t heard from you for more than ten days. Hope you are doing well and everything is okay for you and your family. We would like to remind you that you may request a refund due to Envato Refund Policy. How to request a refund have a look at this article.

Looking forward to hearing you back. Have a great day!

Cheers, Olia

Hi,

Thanks for choosing Foodly theme! We appreciate you being among our customers.

Recently, we have been moving to a new support site since the old one had lots of technical issues and was down too often to provide decent support. Probably, you’ve created a ticket at the old support site. Please, create a ticket at new one that works supper stable and we’ll do our best to reply as fast as possible.

Hi,

Thanks for stopping by! We appreciate your interest in Foodly theme. Please, create a ticket in our help center so we could reply you privately about any customization services.

Foodly theme has a full authorization process developed from sign up to a user account. Please, take a look at login page.

Cheers, Olia

Hi,

Thanks for choosing Foodly! We got your ticket and it is in the support queue. We appreciate your patience and will try to provide you an answer as soon as possible. For any further support requests, please, use our help center instead of comments section here.

Cheers, Olia

Hello,

Thanks for your interest in Foodly Shopify theme! Here’s Foodly documentation. However, it covers work with Foodly theme within Shopify admin. And any customization you’d like to do can be done in Shopify admin. Visual Constructor helps to compose layout from existing elements, that’s it. Right now, it is not clear what you mean by “customization information”. If you provide us with more context we will try reply with some specifics.

Cheers, Olia

Hi,

Thanks for choosing Foodly theme! The pack you’ve downloaded from Envato Elements differs from the one that is presented on Themeforest. Visual Constructor is not included into Envato Elements pack. Only Themeforest buyers can use Visual Constructor since it is different type of the market place.

Thats really bad. It was not mentioned in envato elements site. All your pages said both are together. I want to use home 3 in my theme. Thats the whole purpose for buying the theme.

Please resolve this

Hi Rowan,

Thank you for choosing Foodly! We appreciate your kind words Please, create a ticket describing your issue in details at our support site and we provide you an answer at our soonest convenience.

Cheers, Olia

Hi William,

You’re right Export to Shopify option exports a built theme from our hosting. And no, there is no such option to export page by page. Visual Constructor creates a whole theme and exports it a whole entity to Shopify account.

Thanks for pointing on docs. At this moment there is a general help guide how to work with Foodly theme. However, there is no specific documentation on Visual Constructor. But we will consider it in our future updates.

Cheers, Olia

Ahhh ok Great, should be purchasing in the next day or two, I just gave big thumbs up for my client to go with (it may be bought under their account here if not mine)!

William,

Awesome! Looking forward to seeing you among our customers

Hi Faizan,

Thanks for choosing Foodly! Yes, you can add such menu to your shop. Please, have a look at this chapter of Foodly documentation or create a ticket at our support site and we will help you.

Cheers, Olia

Hi,

Thanks for writing in.
You may leave you pre-purchase questions here in comments section or submit ticket in Pre purchase questions category, which can be find in the dropdown list
The email you mentioned are not valid for customer queries. So please use Pre purchase questions category at our support site or this comment section at Themeforest.

Looking forward to finally seeing your question

Cheers, Olia

Thanks. Just submitted PRIVATE TICKET