217 comments found.
Dear Sir / Mme,
i have purchased the gardener template and tried to implement it on my domain eliezamroud.com
if you go check the link, there are many features htat i am having problem with for example the revolution slider, the gallery, the contact form.
I am already a week behind schedule, is there any email where we can chat to solve this problem the soonest in order to deliver the website to the client?
your reply is appreciated
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
The theme has alot of bugs, please refund me. Your demo is not working, the responsiveness is not working good, and the theme editor is also not doing what it says, I want my refund, stop ignoring me!
Hi, We are Here to help you. Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
I’m editing the default HOME page and the code is listed as:
Welcome to Gardener Landscaping Company
However, when I edit it and put a new word inside and then save and update the page, then the code is automatically removed and the green leave icon is not displayed.
How can I fix this and make the green leaf icon display where I want in the HOME PAGE TITLE?
The “green leaf icon” is the image above the last r in the default logo. It’s an icon/image with 3 green leafs.
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi there, im having problem with the contact phone number on the top menu. The problem is when i change it to my phone number, the link still points to the default number. How can i change the link on the number to mine?
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi,
Can I get a refund? Your theme have a lot of bugs related to responsive. I don’t want to fix it by myself
Thanks
Hi,
We are Here to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi,
i installed succesful the theme, but don t have colors theme in the admin. I change all with css, but don t found where change the H5 colors.
Another problem, my plugin Visuel composer couldn t be active.
Could you help me please Kadran
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
On the contact page, in the ‘Get in touch’ form in VC I can fill in the E-mail and E-mail link. However, when displayed on the page, the link tekst for the e-mail shows the (street) adress and not the e-mail. see screenshots http://imgur.com/a/n3Dhq
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hello, Theme is useless for me and cannot be adjusted as needed. Import does not work, pictures are missing, pictures are not floatable in text and many more.
Please give me refund for this.
Best regards, Markus Bogusch
Hi,
We are here to help you. Images is not included in download package, because of themeforest policy.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi. The theme will not install. I want my money back. Thx Karl Hansen 9e4d5e9f-e09f-4cea-a6e8-22df4cd82483
Hi,
We are here to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
When installing the required plugins for this theme, dashboard displays a blank page. I tracked this down by disabling the plugins via ftp and have concluded that revslider is the culprit. Can you please send me a working version of the revslider plugin? Thank you
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi there. Is it possible to get a refund on this Theme. It is a beautiful theme, but to try to navigate the backend to change images and content is a nightmare. My client will never be able to update the site on their own.
What I was hoping to be an easy backend for them to change things as needed is far beyond difficult even for me.
Hi,
We are here to help you. Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi, thi theme is ready for wordpress 4.7?
yes, the theme is compatbale with wordpress 4.7 and all lower versions
Thanks
Hi, this theme is ready for wordpress 4.7?
yes, the theme is compatbale with wordpress 4.7 and all lower versions
Thanks
How to load the content/images from the demo?
I got this error when importing the demo content, how to fix?
- Please make sure you have already make a backup data of your current settings. Once you click this button, your current settings will be gone
Failed to import pa_color Black Failed to import pa_color Blue Failed to import pa_color Green Failed to import pa_color Black Failed to import pa_color Green Failed to import pa_color Black Failed to import pa_color Blue All done. Have fun!
Remember to update the passwords and roles of imported users.
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Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
hey good theme, i cant download the plugin theme_support_gardenplants.zip can yo send me link ?
Hi,
Please contact here https://themeforest.net/item/garden-plants-gardening-lawn-care-and-landscaping-wordpress-theme/18925532?s_rank=2
Thanks
Sorry, I did not understand I sent you an email with support too. The plugin does not come off your server. The support plugin which includes the design of the site. plugin theme_support_gardenplants.zip you send me link to contact but i not undestuand what to do ? i need only link to download plugin.
Hi, I just purchase the Gardener theme and the revslider.zip and the virtualcomposer plugin installer are not in the download….
Please help me I need them.
Thanks
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Yesterday, I placed a 1 star review against this theme as follows…
Diabolical support – have had zero contact from this author and experienced delays in authorising a refund. Two weeks and zero communication’ That’s not good enough!
Web Theme download was not as described in the advertisement – majority of the images shown in the advert were missing in the download. Would not recommend using this author or this company again. Appalling waste of time.
Today, on reading your review section, it has been deleted / removed from view.
As this is a legitimate review – can you advise compelling legal reasons why and what you feel justifies it’s removal?
Hi,
We Apologies for not replied your mail. As per envato terms we can’t use original images in template download packages we used placeholder images in template package. If u have any other issues in theme, please create ticket here https://templatepath.ticksy.com/submit/#100003035 We are happy to help you
Thanks
Merhaba SteelThemes; “Visual Composer” lisans sorununu aşamıyorum. Lisans satın almaya yönlendiriyor. Satın aldığımız tema bu lisansları içermiyor mu?
..themeforest-15302851-gardener-gardening-lawn-and-landscaping-wordpress-theme/gardener-wp-full/documentation/wordpress-doc/images/theme-opt.png
Döküman dosyasındaki “demo kurulum” yönlendirmesi düzgün çalışmıyor. Tanıtımda olduğu gibi yükleme yapmıyor.
Hi,
Thanks for your valuable purchase. We are Happy to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks
Hi, I recently purchase Gardener but my developer said I got the HTML which won’t work with wordpress. I’d like to get the wordpress theme but I’m asking if you could refund me the money I spent on the HTML so that I can put that towards purchazsing the Wordpress version of Gardener.
Let me know please….I’d greatly appreciate it.
Hi,
Send Refund request for html template. i will ask the author to give refund for html version
Thanks
I just bought this template. Unfortunately, after three attempts, the installation does not work properly (installation of sample data as in the demo is a misunderstanding) In addition, template files do not work correctly with wooCommerce – the author should fix it! Currently I do not have time to look for solutions – everything should work after the purchase. I demand a refund…
Hi,
We are here to help you.
Please submit a ticket in our support site https://templatepath.ticksy.com/submit/#100003035 . So that our team with reply you ASAP.
Note : Right Now, all support will be conducted through Forum
Thanks