228 comments found.
I have several issues that I need help with. The first one is now two weeks with no resolution. The other most recent issues have been raised with both description and screenshots. I have had no response. This is a poor experience.
Hey, we answered you and are waiting for your answer a few days! 
You sent screenshots that do not correspond to the pages and we asked more relevant information about the issue, because we did not find the problems with your pages. Please see the mail or support service.
I have had no mail!?
1) I couldn’t submit a ticket due to a 404 error on the support site link (confirmed by your admin) 2) An admin emailed me to send him the issues which I did 3) I had only one message from a developer who sent me a style.css file but this did not fix svg support issues. 4) I could not submit further issues with images in a support ticket (‘oops something went wrong’) 5) I have emailed 5 times to your admin but I have heard nothing since. 6) There are no more messages anywhere from anyone since.
Please can I have the email of someone who can take my issues and deal with them promptly? Thank you.
Update is available for download!
Keep the theme fresh. We update compatibility with third-party plugins and make changes by customers recommendations and wishes. Version 1.0.11:
Feature Add GTranslate plugin support Optimization Update WooCommerce to 3.0.5 Fix Add commas to categories in project cards Fix WooCommerce product page issues Fix Third-part SVG plugins and vector logo
Try new version now!
Hi guys! From now on we will post announcements of updates in the comments so that you do not miss anything! Today, expect a new update that will make the theme even better and more functional! 
Update is available for download
Support portal is seriously broken. Lot of elements are broken when I see the site on mobile browser. I tried posting on old portal and someone answered to post on the new one. Then again I wasn’t able to post replies with screenshot attachments, as it has some sort of SSL certificate error/redirection technical error.
Please fix your support portal soon. We expect at least the basic stuff to work on mobile + desktop.
We use third-party services for this. To be honest, they are not all very good, we know about it.
We contacted the developers of support service and are waiting for their response.
Hi, thanks for the reply. Is there an alternative? I am not sure if you guys can even see it given the buggy nature of the portal.
If not mistaken, we were able to review your ticket and work with it. In any way, today we will restore the old ticket system and notify you. Thank you!
Check this – https://argenta.ticksy.com/. We are now working in two services smoothly doing this service as basic.
Hi, I just can’t seem to put the Coming Soon page to work, I make a small change to text and the whole layout breaks. Also, I need to change to background image and can’t find where to do that. Can’t access your support too.
Hi, we will be happy to help you.
Support service without a notification has changed the links and we haven’t had time to react to this.
Create a ticket here
Hello, thanks for your answer! So, I am starting to get the hang of the theme, I am quite liking it! I just have one doubt: I’ve set the Theme Page Settings so the Coming Soon page is ready. Now I want to work on the background on the other pages and I am worried that the changes I make on the Theme Page Settings will affect the Coming Soon page (specially because of the background image). Is there a way to prevent this?
Yes, you can customize page for the whole site in one place and every page separately. If you are afraid to change the settings, then just use settings for every page on the edit page, not in the Theme Settings page. 
got it, thank you!
I need to create several separate sidebars on different pages. Is it possible? Sidari will be the left side menu
Hi! Yes, you can create different left sidebars. If you want to create different sidebars for different pages, then the functionality of the theme will not be enough, but we fully support free Custom Sidebars plugin. Just try it
If you have any questions, please contact us, we will help you.
Hello, I would like to buy your template, but I read in the last comments that all the contents of demonstrations were still not accessible? How can I be sure to buy a template with all the elements described in the arguments?
Thank you for your quick reply (I have to make the site very quickly)
Best regards, Marie (Sorry i’m french)
Hi Marie!
For sure, you will get instant access to all the demos that are presented on our demo website http://argenta.colabr.io/. And you can install any of demo just in single click. If you will have some further questions you can always get in touch with us and we will be glad to help you!
Hi! Thank you very much for coming back. Maybe I did not understand what I had read! Have a good day Marie
You’re welcome!
its a beautiful theme, but it is not really working. Editing the categories from default, brakes something. Using my own categories, doesn’t filters my post… is it because all my content is written in Spanish? Kinda disappointed about this theme
We responded to you in support service
Is there a way to align vertically elements that are inside columns?
If you want to see, what i want, please go to http://uxlabs.com.co/en/coming-soon/ thanks
Do you ever respond to Support Tickets? Ours is pending a response for more than 2 weeks.
Hi! I just checked ticket service and all tickets are considered. I don’t see your question there. Try duplicating your question here and we will tackle it today – Submit a ticket
Hi, I installed the Argenta Theme but the Visual Composer Frontend/Backend Editor not working. How can I solve it? Should I buy the VC separately?
Hello. No, you should not buy it separately. Make sure that this plugin is activated. If there is a VisualComposer menu item in your dashboard, but the editor does not appear when editing the page, please write about it in our technical support. Guys from service will help you.
Submit a ticket
I don’t understand the settings in the Argenta Google Maps element
/Malin
Hi Malin! If you mean a Google Map with several location markers you just have to paste your coordinates into “Map marker locations” field like this:
55.691962,12.5477171
55.703225,12.5295577
Each location from new row
Thank for a surprisingly quick reply
Yes, that is exactly what I mean. Hm strange, I did try that without success, but now it works.
Sorry for taking your time!
You’re welcome
Don’t hesitate to contact us with any issue!
Strange 2… It works if I use your coordinations, but when I paste my own the map doesn’t appear With e.g vaules like this: 56.0753529,12.7266019 55.6063296,13.0209555
Try to reduce Map zoom level for example to 9 or less and then you’ll see the second location mark
The problem is that I can’t see the map at all when I use my own coordinates…
Write to us in our support. Guys from service will help you with this issue. Submit a ticket
HELLO i am looking for the demo data download . its not coming in w latest update …. i am referring to the prebuilt inner pages like contact pages v1-v4, services v1 & v2 … etc.
thanks
Hi! We are now actively changing these pages and will provide unique pages for each demo in the upcoming update. So far, the necessary pages can be imported using these import files: Download inner pages XML
How To Display Category list page item from Portfolio in live preview? What is taxonomy to “portfolio-category”? I see only AJAX filter for category portfolio, there is no separate link for category and display entries?
Hi! We didn’t quite understand your question. Can you write more in the support service? Create ticket
Hi I am wondering about the split box in Visual Composer. How do I know what size of the image in right or left block I should use? It all depends on the amount of content in the other block.
If I have a lot of information/content in for example the left block and I want an image in the right, the image is repeating instead of showing up in ‘one piece’.
I have tested every settings in the block, like background size, but I can’t figure it out. Can you please help me how to easy decide what image size I have to use to have it look nice and pretty?
Regards Malin
We use ‘auto 100%’ backgroung size setting and it’s okay.
If this setting works bad for you, then create a new ticket in our support service and we’ll help you. Create new ticket
I have tried that, I will use some different image sizes to see if it turns out correct. Else I come back to you
Thank you for your quick respond
Hi Also imported demo content, but its not the same as the advertised one, send a ticket, still waiting on feedback…
Okay. We are now going to check this
Hi guys! I installed your theme, imported demo content, but I only have 3 pages. I sent you an email 3 days ago, but still have not received any response. Please provide us demo content and be a little faster in solving problems.
Hi!
We support through Helpato support service, this is displayed in the tab with the theme support. Create a ticket with your issue at colabrio.helpato.com/argenta and we will help you
Hi there, does this template support the South African(ZAR) Rand (Symbol – R) currency?
Hi! Sure, there’s a huge list of different currencies, that include South African rand
( R ) as well
Hi there, love the design on this and would like to purchase today.
I understand the easy customization, no coding, etc. but the theme is running over 48 http connections on load (33 js and 15 css) so a major SEO flag.
Please let me know if we purchase extended support, you can clean this up for us and take out the pieces we dont need to make sure the site is super quick.
Thanks,
Byron
Hello!
Our theme uses “Show only what you need” system. If some element is not used, then styles and code are not loaded for it. Perhaps you were looking at the main page – most of the connections on it are done by third-party plugins and we can’t do anything about it, and the rest of the files are needed for this page at the moment.
For example, if you turn off WooCommerce and Revolution Slider, connections will be half as much.
Thank you, we have just started using the theme. On one of our pages (the same thing happens in your demo on your social boxes), how can we prevent the social links opening new windows? It should just go into a new tab
Oh yeah. It should not have been. We will now make a small update. Open ticket on http://colabrio.helpato.com/argenta and we’ll tell you how to fix it quickly.
Will you be updating Woocommerce template files that were modified for this theme to reflect the current version of Woo?
Hi, we prepared all the templates for version 3.0.0, but the WooCommerce immediately released version 3.0.1. You need to wait a couple of days to make sure that it makes sense to spend time updating 3.0.1, because 3.0.2 can come out. Wait for the update on Monday, or use the WooCommerce 2.6 version (this is advised by WooCommerce plugin developers in such situations).
