Hi,

I can’t fix the url in my portfolio! The slug has to be: https://www.customsbyfrank.com/customs-projecten instead of what is now: https://www.customsbyfrank.com/portfolio-gallery-home/customs-projecten/ Could you help me?

my ‘go to top arrow’ is black now, so i can’t see it… where can i change to color?

Hello,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our agents could take a closer look and help you.

Select

Hello,

Please, check this article https://select.ticksy.com/article/9778

Best,

Select

Hi,

Thank you for choosing Aton.

Please, check this chapter from our Official Manual to import demo content on your installation http://aton.select-themes.com/documentation/#!/getting_started_importing_demo_content and for any further assistance, our agents are on your service at https://select.ticksy.com/

best, Select

Thanks for your attention..

how can I import any templates on Rev_slider?? it still need a “purchase code”.

thanks.

Hi again,

When it comes to Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.

Please, check this article to see how to import rev slider https://select.ticksy.com/article/10121

best, Select

Hi,

In our latest version of Aton, we included 5.4.1 version and there are some minor things changed in newer version. We cannot provide precise date, when the latest version of Rev Slider will be included. If you need more help, please, write on our support forum at https://select.ticksy.com

best, Select

Hello,

We are glad to hear that you like our work. Regarding support, thy are responding to all tickets from oldest to newest Money to Friday and over weekends, some delays may occur. If there is something urgent, please send us a ticket ID here, and we will instruct support to reply to you as soon as possible.

Select

Everything is urgent, I have a delay to finish this website, and on my category there is’int any other request behind me. The last ticket that I sent it’s was on Friday and today is Tuesday, so have been more then 4 days.

Hi,

We located all your tickets on our support forum and our agent already answered. Please, check response on ticksy and sorry for waiting a bit longer.

Select

Hello,

Please for support related questions, you need to contact our support by submitting a ticket at https://select.ticksy.com/

Select

ok, i already submit a ticket!

Hello,

Thank you agent will reply shortly.

Select

Hello there,

You just need to import rev slider. Please, follow this article https://select.ticksy.com/article/10121

Best, Select

You are welcome.

Please, check this article to see how to import rev slider https://select.ticksy.com/article/10121

best, Select

Why the design and typography of “Select Accordion” at http://affordableadvertising.co/faqs different from http://aton.select-themes.com/faq/ ? Tell me how to make it look exactly like what I can find in your demo website.

Thanks!

Hi,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.

Select

Hello,

We need to take a closer look. Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access so our agents could take a closer look.

Best,

Select

Hi,

Thank you for choosing Aton. Please, check this article to see how to import rev slider on your installation https://select.ticksy.com/article/10121 and here is article to see how to add font https://select.ticksy.com/article/9635

For any further assistance, just submit a ticket on our support forum at https://select.ticksy.com and our support team will help you.

Best, Select

Hi,

Thank you for your kind words and taking interest in our theme.

Yes, image opened in lightbox could be set to be full width on mobile resolutions. With minor custom css code it will look like here https://www.screencast.com/t/pPOX21L3FSxI

Thank you and all the best,

Select

Since your ticket is assigned our agent is working on ti.

I added a new ticket: ​ is there some progress with installing Visual Composer and Revolution slider​? I imported the demo content, but visual composer is not installed…

After activation of our theme you will get message about required plugins and if you follow it, you could just install/activate plugins.

Select

Hello,

We located your ticket on our support forum and our agent already answered you. Please, check response on ticksy.

Best, Select

Hello,

Thank you for taking interest in our Aton theme. Please, check these requirements for WordPress themes https://wordpress.org/about/requirements/ And our theme will work well on 5.4+ php servers.

Best, Select

My current hosting is php 5.2 will this theme work in it? Previously i had purchased a theme but it works only in php 5.4 or higher, so i want to confirm that this works in 5.2

No, php version should be 5.4+

Select

Hi,

Yes, there are some major things that needs to be updated in our theme so it could be adjusted to our theme code and design. Our theme update is in final phase and it should be released these days. Please, do not do the update of WooCommerce until we release new theme update.

Best, Select

Hi,

Yes, this and a lot of major changes, too. It is why we need to make a lot of customization to make it compatible with our theme code and design. We will include compatibility in our next theme update. In the meanwhile, please, downgrade WooCommerce to 2.6.14 version https://wordpress.org/plugins/woocommerce/advanced/

Select

Hi there,

Under each row setting you could pick desired background image. But, since our team should take a closer look, please, write on our support forum at https://select.ticksy.com and include your site URL with wp-admin access so our agents could provide you solution. Thanks

Select

were can i change the yellow hover colors of the portfolio lists?

Hi,

Just use this part of code:

.qodef-ptf-gallery-space .qodef-portfolio-list-holder article   
.qodef-item-text-holder-inner {
    background-color: rgba(243, 178, 145, .7);
}

with your desired color and paste it in Select Options > General > Custom Code > Custom Css.

Select

-

Hello there,

Please, check this article in order to solve that issue https://select.ticksy.com/article/9562

Best, Select

Erro Revolution Slider- main-home-slider not found

Hi,

Since slider revolution need to be imported separately then our demo content, just follow this article in that case https://select.ticksy.com/article/10121

Select

It tries to upload but its very slow and then it routes to the 4040 page

Sorry, I found it!

Glad to hear this. Thank you for the update. For any other doubt, please, contact our support agents at https://select.ticksy.com

Best, Select