129 comments found.
Hello, the header photo on the mobile is not responsive on the demo is that fixable?
Hi,
The header images are responsive in that they scale to correctly fit the header area however they are not adaptive, same size image is used for all devices. There are no plans to change this.
- Obi
Hello,
We have added the video on the demo home page (the big play button) using the Video Button visual editor component. You will want to either set the video components Poster Image option or add a background image to the row that holds the video button component.
To enable the navigation buttons on the right side of the page enable the “Section Scroll Links” option on the page edit screen. There is help text next to the Section Scroll Links option explaining the other steps needed to setup the scroll links.
- Obi
Is there a reason why when I go on my mobile the video background isn’t showing up? The video appears on every other sized browser but it doesn’t work when I visit my site on mobile.
Hi,
This is intentional as videos cannot autoplay on mobile devices so video backgrounds are disabled and hidden (otherwise you’d see the YouTube play button). It’s also more user friendly as mobile data can be both very expensive and slow. It is recommended that when you use a video background you also set an image background as a fallback for mobile devices.
- Eugene
Hello, I am having what looks like a theme compatibility issue. When a lightbox pops up it immediately closes and redirect me to the 404 Error page.
This is only happening with relation to a primary plugin I am using. I contacted their developers about it first, but upon looking at it they determined it was a theme issue.
Please let me know if there is anything you need from me to troubleshoot this. I can send you a link to the page but I would prefer to send it privately.
Thank you.
Can you provide a link to the page on your site where the issue is visible via the contact form on our profile?
I sent the link. Please get back to me with assistance asap. Thanks!
Hi,
We’ve sent you a fix via email.
- Eugene
I did not see your email come through. Could you please send it again, or post your fix here?
The issue is caused because the theme attaches events listeners to the link clicks to trigger the page fade out and loading animation. In the theme code there are exceptions listed that allow lightboxes to open without triggering that event however the lightbox you are using does not use any of the more standard flags to identify the link as a lightbox link.
Extract the zip and replace the existing version of jquery.custom.js in the theme’s js directory. It’s a very simple fix so should work without any issues.
http://experience.websitesmash.com/lightbox-fix.rar- Obi
That worked. Thank you for your help!
Also, is there a way to make the menu links visible on the navigation bar instead of the awesome hamburger menu you’ve got? Trust me, I love what you’ve done with the menu, but due to ADA compliance (here in the USA), all links on the navigation have to be visible.
No that is not possible without heavy modification.
Do you plan on releasing an ADA compliant update any time soon? The reason I ask, is because I heard that there’s crazy law suits going around concerning websites who don’t follow the updated ADA compliances guidelines. Please, let me know as soon as you can. Thank you in advanced!
As we’re UK based we hadn’t heard much about this. From the checklist I’ve found most (but not all) of the necessary steps revolve around content rather than the theme itself. We’ll certainly look into it but can’t offer a timescale or any promises our theme’s will be made 100% compliant because of the nature of WordPress themes.
Thank you so much, for your quick response! You guys are the best.
Hi,
Is there a way to make the menu stay at the top when you scroll?
Also, how do you remove the search icon in the menu? Thanks
Hi,
This line of CSS will stop the navigation bar from scrolling with the page:.site-header { position: absolute; }
You can disable the header search icon by going to Appearance > Customizer. Then in the WordPress customizer go to Style > Navigation and scroll to the bottom to find the “Navigation Search” option.
- Eugene
thanks, and also, on mobile, all of the buttons require 2 taps to work, the first tap fills the button, then you have to tap again to go to the linked page.
.site-header { position: absolute; }
that didn;’t work 
The double tap is expected. Mobiles register the hover event as the first tap and the click event as the second tap.
You will probably need to add weight to the CSS so that it overwrites the existing styles by either adding another parent class before .site-header or using the !important declaration.
.wrapper .site-header { position: absolute; }
Or…
.site-header { position: absolute !important; }
Hello Team: Two questiions: 1) Demo site is offline, can you fixed? 2) Is possible to get the psd files? There are not included in the downloadable files
Thanks in advance
Hi,
We’re in the process of migrating our sites to new hosts. We’ll have the demos back up shortly.
Sorry but there are no psd files for any of our themes.
- Obi
Hi the background video is not working on Chrome http://themes.eugeneo.com/experience/header-styles/video-header/
Hi,
The video on the page you linked is working fine for me. The theme uses the YouTube video embed code from the Visual Composer plugin so if the background videos in Visual Composer are working the header videos should also work.
- Obi
when I open the link (that is not on my site, but it’s in your demo) I see a picture of a men looking up, I do see the stars video in Safari though with the same link.
Hi there,
We have troubles with breaking points on smaller screen sizes with columns and despite looking at the documentation, I do not know how to fix this.
The website is here: http://blockexchange.designinformatics.orgAnd the small columns with text underneath the blue box area are the ones that should break (into one column) earlier as otherwise texts get squashed into each other.
Many thanks for help! Sigrid
Hi,
The columns are handled by the Visual Composer plugin so you will have to contact the plugin developer via their support channels for more in depth help.
You can set the width of each nested column using the responsive options panel on the column settings popup.
http://oi68.tinypic.com/2qxlta0.jpgBeyond that any custom break points would have to be be set manually by giving the columns a custom class (you can do that using the “extra class name” option on the inner column settings popup) and setting their width at different window dimensions using media queries (you can add custom css to a page using the css option at the top of the visual composer editor).
http://oi65.tinypic.com/10746d4.jpgI hope that helps
- Eugene
Hello!
I have a question about the Experience theme. It seems that “slider” header doesn’t work om page with blog template. When I choose this type of header, just one of these elements appears on the page – slider OR blog entires with narrow header.
Is there any way to fix it?
Best regards, Ilya
If I understand you correctly then that is correct. It is not possible to use a slider header when the page is set as your “Posts page” on the Settings > Reading screen.
To edit the blog and post archives header go to Theme Options > Blog > Post Archives. There you will find a section titled “Post Archive Header. Note that all post archives use the same header image and style that you set on that options screen.
- Eugene
Im with a problem now in www.halleyarrais.com When i try to acces my wp painel to edit my portfolio appear a error Fatal error: Call to undefined function wp_cache_get() in /home/hlarrais/public_html/wp-includes/option.php on line 1117 I need help because i dont know what i have to do
Hi,
The error is from a core wordpress file but most likely caused by a plugin so the first step is to remove all plugins. To do this you will need to access your website via an FTP client or your web hosting control panel file manager. For help with this I recommend referring to your web hosting help section or contact their support.
When all the plugin files have been deleted try to access your wordpress dashboard. If you still can’t access the dashboard after a few attempts, use the same method to delete the experience theme from your site. This will automatically switch the sites theme back to the default. Your site settings and content will not be affected by deleting the theme, however your content will not display correctly until the theme and required plugins are reinstalled and activated.
Feel free to reply if you need any further help.
- Eugene
Thank! Do you think that my site can be better? www.halleyarrais.com looking at mi site do you have tips to me that it can be better? (better design or performance)
I think you’ve done a good job. There are a few background images on your home page that haven’t been set and you might want to think about your site’s navigation menu structure so that there are fewer links. Maybe just have a link to “work” (which would be the home page) and the “contact” page.
Hi Website Smash,
This is a great theme and I’m interested in purchasing.
I’ve tested it and everything looks great, I had a question about the navigation menu animation:
On the demo, when we click the nav icon, this enables the menu overlay to display. This animation drops down from the top, causing 2 things to happen:
A.) During the animation (on desktop browsers) we see the scroll-bar quickly appear and disappear, pushing this menu in and out quickly.
B.) During the animation the cursor also quickly highlights one of the menu links.
Both of these issues could be resolved with an animation that fades in, rather than drops down.
Question #1) Is there a theme option to choose the menu to fade in, rather than drop down?
Question #2) If there is no option for this, could you provide the php code so I can run an in browser test?
I understand this is very picky of me, but when I purchase themes one of the most important elements is the navigation menu for desktop and mobile. Obviously visual composer is a product that can make any themes page content look the same.
Lastly, what do you think about this fade in animation idea?
Thank you
Hi,
No there isn’t a theme option to change the menu animation from the scroll to a fade. This could be done by customizing the code but it is not something we can provide the code to achieve as it would require some work. I think it’s best done using JavaScript as doing it with CSS would mean finding a way to overcome z-index issues.
- Obi
Hi Eugene:
great theme as always. I found a small, very obscure bug in plugins/js_composer_experience/include/shortcodes/slider.php.
I’m trying to set a custom Color Scheme for a slide, but instead of adding a css class to the <li /> tag, like it’s supposed to, it adds a data-attribute there instead. It should look like this:
<li class=" vc_general vc_parallax vc_parallax-content-moving js-vc_parallax-o-fixed color-scheme-5" data-vc-parallax="1.5" data-vc-parallax-image="http://dev.mywebsite.us/wp-uploads/2016/01/mypicture.jpg">
But instead it’s outputting like this:
<li class=" vc_general vc_parallax vc_parallax-content-moving js-vc_parallax-o-fixed" data-vc-parallax="1.5" data-vc-parallax-image="http://dev.mywebsite.us/wp-uploads/2016/01/mypicture.jpg" color-scheme-color-scheme-5>
So in order for this to work properly, the color scheme data has to be sent to the $css_classes array instead of the $attributes array. I wasn’t really sure how to do this so I just came up with a quick and dirty workaround (around line 137 of slider.php):
/*If a custom color scheme has been set for this slide, isolate the number of the color scheme.*/
if ( $attributes[2] ) :
$the_scheme_attribute = $attributes[2];
$scheme_number = preg_replace('/.*(\d+)$/', '$1', $the_scheme_attribute);
endif;
$output .= '<li class="'. esc_attr( implode( ' ', $css_classes ) ) . ( $scheme_number ? " color-scheme-$scheme_number" : '' ) .'" '. implode( ' ', $attributes ) .'>';
Also, in the same template, it’s possible to set the Button URL for a slide, but there’s no field to put the Button Text. Presently, the buttons just come out blank on a slider. So I made a new field for it:
// Button-text
array(
"param_name" => "button_text",
"heading" => esc_html__( "Button Text", "js_composer_experience" ),
"description" => esc_html__( "Enter the text to be displayed on this slide's button.", "js_composer_experience" ),
"type" => "textfield",
"admin_label" => true
),
Then I added the new ‘button_text’ parameter to the shortcode_atts array and modified the output
$output .= '<div class="slider-button-center">
<a class="vc_btn3 '. esc_attr( $fancybox_class ) .'" href="'. esc_url( $button['url'] ) .'" target="'. esc_attr( $button['target'] ) .'">'. esc_html( $button_text ) .'</a>
</div>';
Now it works perfectly for me. I’m sure you can find a better solution for an upcoming update, just thought I’d give you the heads up.
Thanks, talk to you soon bro. -JP
Hi,
Thanks for taking the time to let us know about these issues. I have corrected the slide colour scheme bug. As you correctly said, the class was being added to the wrong array.
The button text isn’t a bug. You can set the slide button text inside the Button URL option by doing the following:
- Add the Slider element
- Add a new slide.
- Click on the Select URL button under the Button URL option.
- In the Insert/Edit Link popup enter the button URL in the URL field and the button text in the Link Text field.
- Obi
Oh, my mistake! Thanks for pointing out the Link Text field, I hadn’t noticed that. I appreciate the speedy reply.
Hello, is there an overlay option for images/videos? For example put a black overlay at 60% opacity over the header background image/video. Thanks!
Hi,
No there isn’t a built in overlay because it is more efficient to use images with the opacity already applied. Alternatively you can set the header background colour and apply an opacity to the image.
- Obi
Hello!
Is it possible to upload a .png logo into the header area instead of the “EXPERIENCE BOLD & BEAUTIFUL”
Also in this demo: http://experience.websitesmash.com/ the astronaut matches the theme perfectly. Is this an overlay I can do within the app or will I need to edit the image and then import it?
Thank you!! 
Hi,
The text you are referring to is a slider with only 1 slide (so there are no pagination buttons on the slider). I then set the label and title to the text you see in the demo. A slider is added to the top of any page on the page’s edit screen using the Header Options below the content editor.
The astronaut image was custom created in Photoshop. I can’t remember how I made the image but you could probably create something similar by reducing the saturation and then applying a tint or changing the hue.
I hope that helps,
- Eugene
Is it possible to make a well working shop site with this theme?
Hi,
The theme is untested with WooCommerce so you would probably need to do some work to get the theme compatible with the plugin.
- Obi
Need help ASAP!
Trying to work on my site and I keep getting this message :
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 435729 bytes) in /home/aimandamplfiy/public_html/wp-includes/functions.php on line 354
How do I fix this?
Hi,
Some bulkier plugins (like Visual Composer) can be memory intensive so you’ll need to increase your site’s PHP memory limit. There are lots of articles explaining how to do this but here are a few to help you on your way:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/ https://premium.wpmudev.org/blog/increase-memory-limit/ http://ideaboxthemes.com/increase-php-memory-limit-wordpress/- Obi
Do you guys have a logo showcase feature with this theme?
Thanks, Pat
Hi,
The theme is made to be used with the Visual Composer plugin (sold separately) which includes gallery and image element blocks. Here are links to a few examples of galleries from the theme demos using both the gallery and the single image elements:
http://experience.websitesmash.com/business/gallery/ http://experience.websitesmash.com/creative-portfolio/portfolio/making-movies/ http://experience.websitesmash.com/creative-portfolio/portfolio/caped-crusader/- Obi
Hello,
How are you? Hope you’re doing amazing.
My name is Jorge and currently having your amazing theme installed on our website, but i’d like to know if you can help me with one small bug which I can not solve:
On the follosing link (http://cybersecure.uk.com/sharing-hub/) you can find our blog section, but I do not know why when I press “load more” I can not get more blogs, since here I have only 10 of them, but I have 18 in total, so I’ll be more then happy if you can help me out.
Thank you so much, have a wonderful rest of a day!
BR
And also if you can tell me how to style plugin “Disqus”, thank you so much in advance!
Hi,
For the disqus styling you can use this piece of CSS to limit the width and center the comments.
#disqus_thread {
max-width: 920px;
margin: auto;
}
To investigate the blog pagination bug further I need you to go to Settings > Reading and set the “Blog pages show at most” value to a lower number so that the “Load More” button is displayed. I can then check for any JS errors or obvious issues.
- Eugene
