139 comments found.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
I need to have the SHOP PAGE to look like the demo. I dont see a page template to pull from, do i need to install the demo content or do I need the VC code? Please help
Dear Customer,
The reply has been provided in your ticket.
Best Regards,
I am having a problem with the professional certifications not being listed by category properly. If the category you are using has a parent, it will list all posts in the parent and child categories under that parent.
Dear Customer,
Thank you for purchasing the theme!
Could you please submit a ticket clicking ‘Get support’ banner on the item page with your site URL and admin credentials so that we can see the issue live and are able to figure out the solution for it.
Best Regards,
I’ve updated to latest WooCommerce and it has broken the theme, what can I do?
Hello, Please, contact us via ticket system. If your support has bee expired, submit a presale ticket please.
Best regards.
Is there a update to support woocommerce 3.x?
Hello,
Please, do not update Woocommerce plugin.There is some issue with compatibility of some plugin (like essential grid and others) with Woocommerce. It would be possible when new update of other plugins would be released.
Best regards.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
Hello! I started a support ticket on your website. I need the .PSDs! I have all the copyrighted ones.. thank you.
Dear Customer,
Thank you for purchasing the theme!
We have provided you with the reply to your ticket. Please check.
Best Regards,
I changed color scheme to white background but when viewing on mobile the top header background is still dark. Where can i change this?
Dear Kship,
Please add this piece of code to Theme Options – Custom CSS in your admin to make the header mobile background white:
.header_mobile { background-color: #fff !important; }
Best Regards,
Can I change the colors throughout this theme from the theme options?
Dear Kship,
Most of the colors are editable through Fonts and Colors section in admin, however the colors for some elements may still be added into the CSS files. Just let us know in support ticket (click Get Support banner on the item page) or here the color of which elements you would like to edit and we will provide you with the detailed instructions where you can edit them.
Best Regards,
Pre-Sale Question – Can training classes be sold with this theme as well as items? How does that happen? Via what plugin?
Dear Blackthorne,
Thank you for your interest in our theme!
The selling functionality is added with the help of WooCommerce plugin, which is included into the theme. You can learn more from WooCommerce plugins tutorials on the web how to sell online courses with this plugin, please check for example this link https://flyplugins.com/selling-courses-woocommerce/
Best Regards,
Hi, Just purchased the theme. Great theme. I am just having trouble using/finding homepage 2 and 3. How do I apply the demo homepage to my site and is there a possibility of using the exact demo version for my website and all I do is change the text, logo, photo/pics etc. Cheers.
-Figured it out! WOO!
Dear RizDawg,
Thank you for purchasing the theme!
Great News! We are happy to hear you have figured out the solution on your own! 
Best Regards,
Pre-purchase question.
Great theme guys!
Is it possible to have category images?
Thank you, Drougen
Dear Drougen,
Thank you for your interest in our theme!
Do you mean you would like to set the categories to display instead of products on the shop page? If so, yes, it is possible. It is also possible to add images to categories. Please check these screenshots: http://prntscr.com/e8k4wv , http://prntscr.com/e8k43x , http://prntscr.com/e8k54z
Best Regards,
Great theme. On category view, is it possible to link the thumbnail to the product page?
Dear Customer,
Could you please elaborate more on what needs to be achieved? Please provide us (here or please create the support ticket with your credentials) with the direct link to the page with the category view and thumbnails you would like to link so that we can understand the issue and figure out the solution to it.
Best Regards,
Does this theme have the compatibility with WC vendors or WC Marketplace?
Dear Customer,
Thank you for your interest in our theme!
We have tested the installation of both plugins and WC Vendors plugin installed successfully, however, we cannot guarantee the 100% theme compatibility with it and cannot guarantee it will work properly with each plugin option.
Best Regards,
My client uses MarketPress how would your theme work with that?
Dear Jefferis,
Thank you for your interest in our theme!
MarketPress is WordPress eCommerce plugin. Our theme is compatible and comes with another Wordpress eCommerce plugin – WooCommerce. So it is 100% compatible with WooCommerce plugin. As for other eCommerce plugins, unfortunately, we do not guarantee the 100% theme compatibility with them.
Best Regards,
Hi, the + and – arrows dont work on the checkout. How do I fix this?
Dear Guzzi,
This issue has been fixed in the most recent theme versions. Please make the theme backup and update your theme to the most recent theme version or please contact us via the ticket system, we will email you the updated plugin.woocommerce.css plugin.
Best Regards,
is there a simple way with this theme to make micro pages (sites) to use as landing pages?
Dear Customer,
Thank you for purchasing the theme!
Could you please be a little bit more specific of what exactly you mean? Could you please elaborate more on what exactly needs to be achieved? Do you want to create the landing pages out of the theme default pages or set any page from the theme as a landing one? Please let us know.
Best Regards,
Basically make a page that has the ability to easily hide the header/footer or make a custom one for that specific page. Does that help?
Hello,
Yes, thank you for the explanation!
There are several options for header and footer for each page you can select.
For example, here you can select the top panel style, top panel position etc: http://prntscr.com/dz6pllYou can also select the different footer block for each page by selecting the footer sidebar and columns for the footer block content http://prntscr.com/dz6qef
Please let us know in case of any further questions or queries, we are more than happy to assist!
Hi, it’s compatible WP 4.7 ? Do we have the possibility to use this template as a catalogue instead of a shop ?
Thanks
Hello,
Thank you for your interest in our theme!
The theme is compatible with version 4.7. The ‘add to cart’ button can also be removed from the site.
Please let us know in case of any further questions!
Happy Holidays!
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
I need to know how to remove copyright symbol thats plastered all over the site, cant use the site like this.. Also menu dissappears on every page other than the homepage.. And even with an API key I cannot set the maps to our address….. www.thinredlinefirearms.com
Submitted a ticket
Dear Customer,
Thank you for your ticket. It is being taken care of. Please expect the reply.
