483 comments found.
You have a good customer support, cheers
Hi, thanks a lot for being our customer. It is very appreciate 
Just bought. Tried many times to install demo, failed. Install xml also failed. Need help urgently
Hi there,
Thanks for writing in!
About this issue, please have a look on the question 1 in our FAQs page here for the solution: http://www.themelogi.com/tickets/topic/faq/
If the problem persists, please submit a ticket in our support forum here http://www.themelogi.com/tickets/ and provide us the admin account & FTP account of your site via private reply so we can help you out.
Best regards, Danny
How to choose any of this theme? Thank you. http://prntscr.com/flzj9v
Hi there,
To chossing a homepage, please follow the Question 2 in our FAQs page here: http://www.themelogi.com/tickets/topic/faq/
Best regards, Danny
Please teach me how to change the header colkor? http://prntscr.com/fooqx9
Hi, our theme support 3 header color options: white, dark, transparent that you can change it in the Header Layout option in Appearances > Customize > Header.
In case you want to change the default header color, please go to Appearances > Customize > Colors, scroll down to bottom, and change the “Menu Background Color” and “Menu Color” option in there.
Hope this helps, Danny
Thank you for your fast support
You are welcome, we are always happy to help 
Cheers! Danny
1. For full page image, what is the correct W x H image? http://prntscr.com/fp1l0i
2. For single slider, what is the correct W x H to make it full page.
3. What is the correct height for full page slider? http://prntscr.com/fp1lri
4. How to control slider transition?
Thank you in advance.
Hi there,
- With Single Header, you can set the Full Width as “Yes” as screenshot here: http://i.imgur.com/hHZmZpi.png
- With Slider Header, you can leave the “Header height” empty, the slider header will automatically full width and height.
- About the slider transition, you can set it in “Animate” option here: http://i.imgur.com/fNgbCWG.png
Best regards, Danny
Sorry Sir, all i.imgur.comn link not working.
Sorry for that, here is the new links:
Fullscreen option in Header Single: http://www.themelogi.com/files/roneous/support/header_single.png
Header Slider transition option: http://www.themelogi.com/files/roneous/support/header_transition.png
Regards, Danny
Thank you for your kind support.
I choose #000000 at icon box setting: http://prntscr.com/fpfelp but, at frontend its no change: http://prntscr.com/fpfgbw
Hi there,
To resolve this issue, please open up the tlg_icon_box.php file in wp-content/plugins/tlg_framework/includes/vc_shortcodes folder, find the code below (around line 222):
$custom_css .= $title_hover_color ? '#'.$element_id.' .icon-link:hover .widgettitle{color:'.$title_hover_color.'!important;}' : '';
... and change it into this:
$custom_css .= $content_color ? '#'.$element_id.' .icon-link .icon-content p{color:'.$content_color.'!important;}' : '';
$custom_css .= $title_hover_color ? '#'.$element_id.' .icon-link:hover .widgettitle{color:'.$title_hover_color.'!important;}' : '';
We’ll add this fix in next updates version of the theme.
Thanks a lot!! : ) Danny
Thank you very much Danny. Need another help.
1. This is header for page I create: http://prntscr.com/fpvfgs
2. This is Construction page I use for home: http://prntscr.com/fpx05c
3. Kindly please teach me left padding for logo same as homepage.
Thank you in advance
Hi there,
There is an option in bottom of Construction homepage named “Enable Boxed Header?” in Menu Settings section. The Construction page is setting this option as “Yes”, so the padding display as you seen in the screenshot.
If you want all other pages have the padding like in your homepage, please go to Appearance > Customize > Header, and set the “Boxed Header?” to “Yes”.
Hope this helps, Danny
Thank you very much Danny. Its really help.
Kindly please teach me how to narrowing the gap between Element, both for desktop and phone. Thank you very much.
http://prntscr.com/fqamy5 http://prntscr.com/fqan64Hi, our theme comes with some padding/gap settings as you can see in screenshots here:
- For a Row/Section: https://goo.gl/MmVGuU
- For Heading element: https://goo.gl/Mp9o2K
So I recommend you to play around those settings to see what is the best padding settings for your site.
Let me know about any other doubt you could have.
Thanks a lot! : ) Danny
Thank you very much for your fast and kind support.
Off topic: Why dont I get an email from this forum when you reply? I always tick ‘Email me when this comment receives a reply’. Any idea Sir?
Hi, thanks for your info! We will definitely look into this.:) Regards, Danny
Hi Danny, 1. Kindly please teach me how to padding for logo http://prntscr.com/fulfbm
2. Also please teach me how to use original size image for the logo without resizing by the theme.
Thank you in advance
Hi, please find below the answers for your questions:
1. You can add the code below to your Dashboard > Appearances > Customize > Fonts & CSS > Custom CSS:
.logo {padding: 10px;}
2. If your logo is 150×90 px, for example, you can increase the menu height to 100px to get more space for your logo via Appearances > Customize > Header > Menu Height option as in the screenshot here: https://goo.gl/HBg8AQ
Hope this helps, Danny
Thank you very much for your kind and fast support
Hi! You are welcome, we are always happy to help!
For any other questions or issues, feel free to contact me at any time and I will gladly try to help you.
Be sure to rate the theme from the downloads section (if you haven’t already) if you’re happy with the theme, and with my support 
Cheers! Danny
Hi, great theme, it’s beautiful and very useful, but I have a problem: I can’t make the nav bar stay fixed in the top of the screen in mobiles version, I’ve been trying with the css code you put here some months ago and it didn’t work. Do you have another way to make it work? Thanks.
Hi there,
Thanks for writing in!
To resolve this issue, please add the code below to your Dashboard > Appearances > Customize > Fonts & CSS > Custom CSS:
@media (max-width: 990px) {
nav.absolute, nav.fixed{position:fixed!important;}
.site-scrolled nav{background:#fff!important;top:0!important;}
.site-scrolled nav .sub,.site-scrolled nav h1.logo,.site-scrolled nav .module.widget-wrap i{color:#252525!important;}
.site-scrolled nav .logo-light{display:none!important;}
.site-scrolled nav .logo-dark{display:inline-block!important;}
}
If you can’t make it work, please open a ticket at our support forum here http://www.themelogi.com/tickets/ so we can investigate your case and help you out.
Best regards, Danny
Hi, Your theme has made building my website so easy well done guys.
I have issues with uploading images using the visual composer. This means that after editing say a header box and i go to background options to add image when i click on the + icon to add a background image nothing happens. please help
thankyou
Hi there,
Thanks for writing in!
About this issue, please try to deactivate all the plugins (exclude TLG Framework and Visual Composer plugin) to see if the problem is gone or not.
If the problem persists, please submit a ticket in our support forum http://www.themelogi.com/tickets/ so we can help you out. Also please point to specific page where we can see the problem, and share us the admin account of your site via private reply in the forum.
Best regards, Danny
Hi,
I already enabled VC default shortcodes in customizer, but the default shortcodes/elements still missing. Please help.
Thanks!
Hi there,
Thanks for writing in!
To enable default VC shortcode, please go to Appearances > Customize > System, and set the “Enable Visual Composer Default Shortcode?” option to “Yes”. Then you’ll see default shortcodes as in screenshots here: http://imgur.com/a/n53ji
If you still can’t make it work, please open a ticket in our support forum at http://www.themelogi.com/tickets/ and share us the admin account of your site via private reply, or just drop us an email to contact@themelogi.com so we can investigate your case and help you out.
Best regards, Danny
hi wheni install the updated version of this theme the site just goes blank. all pages are just white blank screens. am i doing something wrong?
Hi there,
Thanks for writing in!
About this issue, please submit a ticket in our support forum at http://www.themelogi.com/tickets/ and share us the admin account of your site, or you can just drop us an email to contact@themelogi.com so we can investigate your case and help you out.
Best regards, Danny
Hi guys! Thanks for the template and for the support! I have another question for you. In my footer I have 3 columns, in each column there are two text widgets, one stacked on top of the other. Image 6 blocks of text in 3 columns. Is it possible to edit them to align them? I Hope I could make me understood Thank youuu so much
Hi there,
Thanks for writing in!
Could you please share us a screenshot about what footer column you need to align? You can submit a ticket in our support forum at http://www.themelogi.com/tickets/ so we can help you out.
Best regards, Danny
Hi guys, thank you for the template. I have a problem. I’m creating a gallery but something goes wrong. I create a gallery inside a text block, I select the pictures and then I set image dimension on “medium” but it doesn’t change. The page is here: znottiboutique.it/WP/ , you can easily find it in the last row! Thank you
Hi there,
Thanks for writing in!
The gallery images still need a full size of your images because it supports popup lightbox effect to open original image.. In case you still want dimension support for gallery, please open up the filters.php file in themes/wanium/inc folder, find the code below:
$url = wp_get_attachment_image_src($id, 'full');
.. and replace with this code:
$url = wp_get_attachment_image_src($id, $size);
We’ll consider to add this feature in next updates of the theme.
Best regards, Danny
Hi, tl. the woocommerce product images sizes you recommended in docs seem best for a fashion store. What sizes will you recommend if one were to use the shop for gadgets?
Hi there,
Thanks for writing in!
About this issue, you can change the product image size as you wish in Woocommerce > Settings > Products > Display as in the screenshot here: http://www.themelogi.com/docs/wanium/assets/images/wa_wooimage.png
About gadgets product size, I recommend you to set the size as square, for example:
Catalog image: 400×400 px.
Single Product Image: 600×600 px
Product Thumbnails: 160×160 px
Hope this helps, Danny
Got It. Thanks.
hello
why not create my ticket Because i have purchase this item
and Get Start my website , i have big error when i install require plugin Tlg Framework that occur Crack My website Please Solve This problem
Hi there,
Thanks for writing in!
The problem was caused by your host has PHP configuration limits that are set too low to complete the process. Please have a look on our FAQs page here for the solution (Question 1) http://www.themelogi.com/tickets/topic/faq/
Also, in case you can’t login to submit a ticket, please hard refresh the browser and try to login again. If the problem persists, we offer support via email contact@themelogi.com, so feel free to drop us a message about the issue.
Let me know about any other doubt you could have.
Thanks a lot! : ) Danny
i am having problems with the mobile updates y ask another 2 persons to check if they see the update and it wont happen
i reset wordpress unistall the theme, install it again then try again and in desktop the updates are ok but when i check my phone to see how does it looks when people go into my site from their phones it wont… how can i fix this… 6 hours trying to find a solution
...
Hi there,
Thanks for writing in!
About this issue, please submit a ticket in our support forum at http://www.themelogi.com/tickets or email us to contact@themelogi.com and share us the admin account of your site so we can help you out. Also please point to specific page where we can see the problem, any screenshot about desktop and mobile issue are welcomed!
Thanks a lot! : ) Danny
Hello…I chose one sub theme called “CREATIVE” Why do I have the listing of ALL THE PAGES under PAGES? I am not sure about which page to delete.
Hi there,
Thanks for writing in!
This is for demo purpose only, you don’t have to set any page under parent pages. Feel free to change it to “no parent” page as you wish and delete other pages as screenshot here: http://i.imgur.com/VJAikjl.png
Best regards, Danny
Hi, I tries to customice the theme in appearance option, but my changes dont affect the web site. The logo, colors, title of the site, nothing change. Help me please.
Hi there,
Thanks for writing in!
The theme comes with 2 theme options:
1. In Appearances > Customize 2. In bottom of each page/post editor
And the option (2) will override option (1), so please go to your page editor (the page that you don’t see the changes, scroll down to bottom of that page and set the logo, colors,.. to default value inorder for the page can use thr setting in option (1)
If the problem persists, please submit a ticket in our support portal at http://www.themelogi.com/tickets so we can help you out.
Best regards, Danny
I use the resume theme. I need change the logo in side menu. In Appearances > Customize, nothing happens. The logo image URL always is //demo.themelogi.com/wanium/wp-content/uploads_dummy/2016/02/logo-p.png
Hi,
Thanks for your info!
To change the logo of resume theme, please go to your resume page editor in your Dashboard > Pages > Home > Resume, scroll down to bottom of Resume page and remove the custom logo of that page, then your Resume page will use the default logo in your Dashboard > Appearances > Customize.
If the problem persists, please submit a ticket via our support forum at http://www.themelogi.com/tickets or email to contact@themelogi.com so we can help you out.
Best regards, Danny
Hi guys thank you for the tamplate. I need to know where can I find the shortcut and how can I put dropcap inside textblock. Thank you
Hi there,
Thanks for writing in!
You can use insert there text inside a Text Block for a Dropcap:
[tlg_dropcap text="S" color="#63f8d3" background=""]ometimes we look for ...
You can find more about the shortcodes in our documentation (section 14) here http://www.themelogi.com/docs/wanium/#!/widget_sidebar
Hope this helps, Danny
*shortcode not shortcut;-)
anyway, I can’t get it. i’ve red on the section “shortcode” but there isn’t the one I need, button for example
Hi, the shortcut is not available yet in text editor : ) We’ll consider to add this in next updates version of the theme.
Thanks for your understanding! Danny
seriously i dont knw wats wrng wit the theme strady i bought dis theme and its behaving differently if click prewiev its tking update …and if i click update it will be correct bt wen i check aftr somtimes again it wil the old position wats wrng wit dis nt ablle 2 uploade logo nd nt able put icons in footer
Hi there,
Please follow your topic here, we provide support via our support forum, we’ve replied you in there: http://www.themelogi.com/tickets/topic/not-able/#post-2144
Also, you can upload your logo in Appearances > Customize > Header. You may want to have a look on the theme documentation here for more details: http://www.themelogi.com/docs/wanium/ (section Theme Customization)
Regards, Danny
actually can u plz tll me how to put social media icons in the social medai icons on single page aftr the mens
Hi there, please follow your topic here: http://www.themelogi.com/tickets/topic/not-able/#post-2159 We’ve replied your topic in there.
Regards, Danny
had raise ma ticket in the mrng around 10 still i didnt reply for tat wht is dis
Hi, the response time can be up to 1 business day. We’ve replied your ticket please follow it.
Thanks a lot! : ) Danny
not able to uplode image on new slider image nd not able to uplode social media icons not able to uplode logo
Hi there,
Thanks for writing in!
About this issue, please open a ticket in our support forum here: http://www.themelogi.com/tickets/
Thanks a lot! : ) Danny
how to raise the tickets like how ill get ma username and password
Hi, please register here: http://www.themelogi.com/wp-login.php?action=register then you’ll get your password via email
In case you can’t login to submit a ticket, please hard refresh the browser and try to login again.
Hope this helps, Danny
how can i see the replies on ma tickets
Hi we’ve replied your ticket, please check.
Regards, Danny
wer we can check tat i mean in whic section
Hi, please follow your topic here: http://www.themelogi.com/tickets/topic/not-able/
Regards, Danny
s i hve some more doubt actually i m nt able add image slider in one pager can u plz hlp nd also i m able to uplod ma logo in site idienty nd in header logo nd not able to add image slider aslo
Hi there,
Thanks for writing in!
About this issue, please open a ticket in our support forum here: http://www.themelogi.com/tickets/
Also, you may want to checkout the theme documentation here: http://www.themelogi.com/docs/wanium/
Thanks a lot! : ) Danny
hi guys, thank you for the template, it’s awesome. Anyway I have a question. The costumer for whom I’m creating the website, he want that the gallery on a page has a lightbox when clients clicks on images. Not a new page, just a lightbox popup. How could I do? Thank you soo much
Hi there,
Thanks for writing in!
The lightbox isn’t available in portfolio post type for now, we’ll try to add this feature in next updates version of the theme.
Currently, our theme only support open a lightbox popup from images via default gallery as you can see in the demo here: http://demo.themelogi.com/wanium/elements/galleries/
Best regards, Danny
can we addd extra menu in single page
Hi there,
Thanks for writing in!
Yes, you can add custom Menu in each posts/pages in the theme as in screenshot here: http://i.imgur.com/6Ue2Jek.png
Let me know if you could have any other doubt.
Thanks a lot! : ) Danny
tnk u