156 comments found.
Pre-sales I really love this theme. But wow, the overall consensus on support, lack of documentation and delayed responses have caused me to go with another theme.
Hello Adamlot,
Thank you for love our theme. After purchase, if there are any questions we will support you at: https://linethemes.ticksy.com/
Regards, LineThemes.
How seem to stop updating alot of your themes since 2016. How can I be sure you will keep this theme up to date?
Hello, i’m trying to setup sample data demo #1 but I have an issue. After install, the website doesn’t seem to work at all. It just gives a white screen with nothing. Can you help?
Hello !
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
Done. Hope to see quick response.
Hi, Please provide for supporter your admin login, FTP login info to check.
Thanks
Updated the info in the ticket.
how do i get the “feature image” not to repeat? the feature image that is part of the header?
Hello bengal1
Please go to Appearance > Customize > Header & Footer Builder > Title Bar > and find option: Title Bar Background
https://monosnap.com/file/PGdUZzvanEyEyDVuT6MYIysKbHPAcwRegards, LineThemes.
unfortunately that did not work.
The header is still showing 4 images (repeat) of the same image. I only want one image.
wrong: http://unstagedmedia.com/about-2/ this is correct: http://unstagedmedia.com/what-we-do/
Please submit a ticket at http://linethemes.ticksy.com with your admin information. I will help you to resolve the issues.
Regards, LineThemes.
How long does it take to get support? So far its been slow. Like the theme, just need to fix some issues. Wish there was some sort of document walk through like what many other themes give. Was one of my hesitations on buying this theme as I didn’t know what kind of documents they had available.
Hello!
Could you let me know the problems you’ve got with our theme? I will help you to resolve it as quick as possible.
Regards, LineThemes.
Have replied to the same ticket asking for help. So far I love the theme, just having issues with the slider. Get this fixed and I’ll definitely give your theme a 5 star rating. Has been one of the best setup and professional looking themes I’ve found on themeforest in years.
Frustrated with support. I guess they don’t really read the support tickets because they didn’t even respond to my question, just telling me what I already knew.
I submitted a ticket to the support system. Was curious if you can help provide the Visual Composer code for the other sub-themes. Also, how do I change the default color of icons?
Hello!
Could you please give me your ticket URL?
Regards, LineThemes.
Unable to install Demo1. Keep loading step 2 for hours
Hello !
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve the issues.
Regards, LineThemes.
Already submitted. Waiting…
Hello, I tried to import demo1 content into my website, but not processed. please help.
Hello okhidden!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve it.
Regards, LineThemes.
I already submitted. Just waiting.
Thank okhidden!
Regards, LineThemes.
I would like make the same like on demo.
Hello shooroop87! Please go to Appearance -> Customize -> Header & Footer Builder -> Title Bar and choose options: https://monosnap.com/file/YIk6EJY8pxgsTkKvxgngIrmm0ddf6t#
Regards, LineThemes.
unable to import sample data and also your ticking system is not working
Hello!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve it.
Regards, LineThemes.
Hi. I tried installing the sample data for Demo 4. I click the button, and the button immediately turns to “installed” but nothing got installed. No demo pages.
Hello!
Please submit a ticket at http://linethemes.ticksy.com with your admin information. I will help you to check the issues and resolve it.
Regards, LineThemes.
Hello! Quick question to run by you.
In this demo, is it possible to not have the top header/image/breadcrumb section as tall? Maybe make it half the height on sub-pages but leave the home page how it is? Or is this getting into customizing the code?
http://demo.linethemes.com/royal/what-we-do/Thank you! Have an awesome day!
Hello mrhocs! Thank you for interest our theme.
You can enable/disable breadcrumb, title, change image, hight,.... (live preview). Please view screenshort: https://monosnap.com/file/Vyg5LReJAx5SEjmYsENirLC8TKBMHm#
We will support you after purchase at: https://linethemes.ticksy.com/
Regards, LineThemes.
3 days and not recieve any support for the data import of the demo #1, very sad.
Hello, I’ve replied to your ticket, please check it.
Regards, LineThemes.
The upgrade version works very well for import the demo. Thanks!
I opened a ticket for importing sample data. Please take a look.
can I add woocommerce to demo2?
Pre sales question:
1) skynetonline97’s point around the mobile rendering on Demo 1 is a strong one. The rendering on mobile is kind of screwed. When will this be fixed in an update? The buttons on the home banner are misaligned and also collapsing the resources library on the left is not good from a user experience perspective.
2) the resource library: does content on here (e.g.) link to a landing page is it possible to link to landing page to capture leads default within the theme?
Hi, Really very nice theme.. Planning to buy the theme, however is there any option of theme trial option for few days?
Or something like backend trial page?
It would be really helpful if any 
Is it possible to remove the content header inner wrap? I have a number of pages that I don’t want the inner wrap on.
Hello!
Could you please let me know which the code you want to remove?
Regards, LineThemes.
.content-header .content-header-inner. It has the default image of the record player
Right now I’m doing it with hacked CSS but I wanted to know if there was a theme option to just turn it off.
This is my code right now -
h1.page-title-inner { display: none; } .breadcrumbs { display: none; }
.content-header .content-header-inner { height: 17vh; }
.down-arrow { display: none; }
Hi!
The area you’ve asked called Title Bar, it can customize by go to Appearance => Customize => Header & Footer => Title Bar. In this place, you can show/hide or change the appearance of the title bar as you want.
Regards, LineThemes.
Hallo. Love the theme, really cool and nice looking. I just got one thing, when u look at the theme on a phone, some of the buttons and content is off abit, is this something that will make it hell to solve if i buy this theme? Thank You. (really awesome work)
Thank you for interested in our theme!
After buy our theme you can submit a ticket at: http://linethemes.ticksy.com Our support staff will help you to resolve the issues.
Regards, LineThemes.
is there commenting on blog page? and reply? it is not showing in your demo
Hi acarnar4.
Royal Theme support comment for blog. We are disabling it on the backend.
You can see screenshort at:
https://monosnap.com/file/GyaHkSWN0x5BIwl4dT1GaPAqf3nRrQ# https://monosnap.com/file/mXQTzs3qkHSTsMy4TM6ub3Wm4v34Xl# https://monosnap.com/file/UGTaPYzGaZSB8lPX10URNXkzihjzHH#Regards, LineThemes.
thanks. can i also have a screenshot if woocommerce is added?
You can see demo at: Royal Store
http://demo.linethemes.com/royal/store/product/hanging-square-vessel/Click tab Reviews
Regards, LineThemes.
