228 comments found.
I purchased this for my WordPress site, and when I began installing the plugins it crashed my website and remains unable to be brought back up, or even accessed through its URL or WordPress dashboard. How do I get my website back to working and then fix this the next time i upload and install plugins?
So i discovered that it is whenever I active the “WPBakery Visual Composer” that my site goes down. Is there a fix for this or an older version that would work?
Hello! We tested the installation on a clean environment and there were no problems with the plugins. In addition, Visual Composer update was a long time ago and this is the first complaint. Perhaps the configuration of your server is not compatible with VisualComposer plugin. In any case, leave a ticket here and we will try to help you.
Ohh… Wrong link. Our Support Service.
I´m thinking about to purchase . After buy, Do you offer a page or manual where we can check how to use the template?
Hi! Thanks for your question. Our Theme goes with the documentation file and you can always get in touch with our customer service https://argenta.ticksy.com/ if you will have any troubles! Cheers 
Hi, I was wondering where I can find the smooth scrolling function. Kind regards, JS
Hi! It is enough go to Theme Settings > Pages > Colors, Styles and Other. In this section you will find the desired setting.
Hello guys! There is some “onepage” demo link? tks!
All our demos design and builded as one-page, but also contain internal pages. You can open almost any demo on our site argenta.colabr.io and it will be one-page.
Hi there,
I just purchased your theme and tried to install the argenta.zip on localhost/wordpress the way you discribed it, but unfortunately it didn´t work. I downloaded another free theme and installed it the same way and it worked fine. Is there something wrong with the argenta theme?
Thanks for helping me.
Hello!
For what reason you can not install a theme? Is there an error or Wordpress just not install the theme? Or the site does not look as expected?
The latest version was tested by a lot of clients and there were no problems with installation yet.
Perhaps you have mistaken the archives. One archive contains a theme, the second contains an archive with a theme, documentation, license and version of the old branch. You need install first archive.
Thanks for your quick reply. I tried to install the Argenta.zip an after it is uploaded the only message i get is : “Are you sure you want to do this?” And an clickable text that says “Please try again.” Which brings me back to the theme upload page.
Now it works!!! I installed xampp instead of mamp and now everything is fine. The theme looks great, thanks!
Okay. Have a nice day! 
Ok, I just updated and followed the update instructions but various things are still broken. please advise!
Our guys helped you in our support service.
Just updated to 2.0 and the site broke 
It was a silent update. Read carefully the message that appears when you update – you can migrate to new version or use the old one.
P.S. Let me remind you that we have fixed the problem because of which you left us a bad review.
Great, now I will go back and fix the review to be 5 stars </sarcasm>
What is funny and sad is that you guys are more concerned about my review, than actually solving my problem (and other customers’) back when I needed help in the crucial time.
Not to mention your sneaky attempt to give me refund – saying it was to make it up to me for the troubles you guys caused (Because 60$ will solve all of life’s problems). We know it was completely only to make the bad review go away (We all know that bad reviews go away once you refund). That showed your company’s attitude in a big way.
And you still think I left the bad review because of a “bug” (imagine me making dramatic air-quotes).
Hope someday you figure out what your customers really want.
Hey, we’re just surprised and pleased that you continue to actively use our theme after a bad experience with support.
This was the first case of criticism for us and we learn from it. To some extent, we are grateful to you. Once again, we bring our apologies, for that incident!
Well, apologies accepted. All I expected was a workaround and not really to fix that exact bug. In fact I don’t care if you never fixed that bug. My purpose could have been solved by many methods if you guys just tried to think ahead a bit beyond the scope. After that not all pages were broken on iOS.
I do like the theme, just not your support, but little things like when the site breaks after hitting update from my WP Cpanel, hurts a lot and frustrates. At first I thought all work was lost. Later I had to switch to default theme, delete the theme and install old version and activate it. At least everything came back to normal.
Why I continue to use it? its a matter of investment. I have invested time in this, though lost a lot too. But will I consider the same theme for a future project? Thats a question mark, unless what you’ve bundled with 2.0 is mind-blowingly amazing.
Today I noticed a typo in the blog index page filter controls, where Author was spelt Athor. Try to avoid things like that, esp, when you don’t provide options to tweak them easily. Website creators like us are the ones who feel embarrassed when a client says “just fix that little typo”, and I have to say, well I have to create a child theme and modify php files after understanding the code, or we could hide that section with CSS completely. Doesn’t make us come across as professional. As you can imagine their next question is why would you choose such a theme for us then?
We understand you. Thanks for the answer! If possible, tell us about the misspellings in support service.
We have a big theme and work together in a team of three people where only one responsible for theme front-end. We could have missed something. Thank you for understanding!
I changed the rating stars. Thanks for the acknowledgement, I wish you guys all success.
Thank you! Have a nice day!
Hi,
I was wondering if your theme comes with a one page smooth scrolling feature. I could not find any example of it in your demo website
Hi! These days we’re going to update our theme to version 2.0 and there will be a demo with one page smooth scrolling. There will be also a discount so I’ll let you know as soon as update will be released.
Hi! We’ve already released a new version of our theme! You can check it out know.
Is it possible to get PSD files for the restaurant demo at all?
Hi! Answered you with direct message
Thanks
Hi
how we can change home page..?
i have diffident pages which i want to show as home page time to time
Thanks
Hi! Just open Dashboard > Settings > Reading and set your own Front page.
Hello, I just purchased your theme. How do I bring up the shopping cart and menu items higher? they are too low overlapping with the copyright. So I want to eliminate that empty gap right under the logo.
Hello! Write to us here and our guys from support team will help you – http://argenta.ticksy.com/
Hi
I want you to be at the end of the last added item on the portfolio page. The system works in the opposite way.
Reverse-flat sort order by date
If you change it by adding a code etc., by doing a file edit. You can tell me what to do.
Thnks!
Hello!
You can try simply set custom order by third-party plugin – WP Post Types Order
Hello
What I want is just reverse, I think it will be done with 1 line php code. I do not want to tire the site with unnecessary plugins.
I want you to give me such a code.
Thnks!
Oh, okay. How do you use the portfolio? Through a shortcode or page template?
Thnks i want use Portfolio Page Template.
Find file /page-templates/page_for-projects.php.
In the file code you can find ‘order’ => ‘DESC’ string. Just change DESC to ASK. We recommend use Argenta Child Theme for this.
Hello, beautiful theme! Does it support RTL (right-to-left writing for a site in Hebrew)?
Hi! Thanks
Sure, our theme support RTL
For those interested in seeing a live site using this the theme has been used for http://lisareeve.co.uk/ a blog site showcasing a pottery portfolio.
At some point this might be expanded to also sell the work via the website, it’s early stages and the site is only just getting up and running but so far so good.
Hi!
I’m trying to import a demo but there’s an error [Error: Internal Server Error (500)]. I’ve done what you say in the article whare you write about this error, but it doesn’t work. What else can I do?
Thanks in advance
Elena
Hello, Elena!
This issue occurs due to the occurrence of any error on your hosting. Almost always this is a lack of memory for importing demos (the solution to this problem is described in the article). Is much less likely this due to the rights to the folder in the directory or the prohibition of access your hosting to certain countries. We recommend that you reinstall WordPress and install the theme and import the demo already on the clear WordPress.
Thank you!
Hello, I love your theme but, before to purchase it, I need to know:
• if it’s possible to put in the header a language selector (Can I use qtranslate X?) and
• I understand, seeing the demo, that the footer is customizable, is it?, because I need to put some images and links. Best regards and thanks in advance.
Elena
Hey!
1. Yes, Argenta Theme has multilanguage support and you can use qTranslate X or WPML plugins to insert a lang menu to the header of your website.
2. What about footer, you can use any of the existing widgets or paste your own html code.
Thanks a lot for your quick answer!
You are welcome, don’t hesitate to get in touch with us
We’ve purchased it!
It’s nice to hear this! Thanks for becoming our client
Hi
I would love to have the possibility to use a line break (
or
) in the description field in the Team Member Element. Is that possible to do?
Today the output is: text
continue text…
Regards Malin
Hello! We understand you and are already working on updating HTML support in shortcodes. Wait for our response in support service. Thank you!
Hi – that sounds brilliant Any idea when in time this could be…
Yep, expect an answer today
Wiii – looking forward to it!! Thank you for your respons!
How is it going with this issue?
Hi! In the current version it’s work fine. Just update the plugins after updating the theme
Ah, I havn’t got any notice about an upgrade. I’ll try immediately!! Thank you for your quick respond!!
Ah! I didn’t got any notice about upgrade, I’ll try immediately!! Thank you for your quick respond!!
Hello again – I’m sorry to say, but it didn’t work for me. Maybe because of the the VC plugin – I have version 5.1, and the newest is 5.1.1? But I can’t update the plugin since it is built in your theme. Likewise the Advanced Custom Fields…
What to do?
You need to update “Argent Shortcodes and Widgets” plugin
Hm… yes… You told me that earlier, I should have paid more attention to that It now works like a charm!! Thank you for brilliant support!
Hi I am trying to have a different styling on the last menu item. But it doesn’t seems to work. I add a class name to the menu item, but that class name is not visible in the source code…? Then I tried to add some styling to the given class and id but nothing happens. Does the theme not allow to design the menu?
Regards Malin
Can you describe the problem in more detail to us in the support service? Create a ticket
Hi very nice theme
i like to know how we can adjust products images to same size throughout out the website if you look at the link you will see some are large and some of them look small
http://bayouni.com/newsite2017/product-category/clinical-chemistry/Thanks
Oh sure, we can help you make this grid neat. Write to us here and our guys from support team will help you – http://colabrio.ticksy.com/
or try http://argenta.ticksy.com.
Hello, I’m lost. I left a “Private Ticket”, I had an answer that does not correspond to my questions at all? I do not understand, I’m disappointed. )-: Maybe my English is not good enough to understand the “support ticket”. But it’s still very curious! Heeelpppp pleasssseee! [Ticket # 1170546]
Marie (from France)
Hi! We understand you and we are already composing the answer. Our team didn’t have time to consider all your questions, while only a part. Expect the answer soon.
OK, thanks.
Probably it is for this reason that I do not find an answer in “argenta.ticksy” support!
I hope the answer will be simple
I will wait… See you soon !
I installed all the plugins recommended by the theme and then I imported one of the demos, however, only imported the homepage and some project but the other pages as services, about us, contact, etc, have not been imported.
You have sent me the files in a zip but this does not solve the problem. With these files I do not have the demo as you show it at http://argenta.colabr.io/ Missing, for example, the entire portfolio drop-down.
I’m not happy with this theme and I do not support it either
All demos are finished and look like they are on the site. We provide separately all the pages for people who want to build a custom website from pre-prepared pages. We are very sorry that you are having trouble with this. Try to describe the problems carefully and our support team will solve your problems. Thank you!
When I click on Import Demo Data it only generates the main page, the services, about us and contact. There is no portfolio, blog, shop, anything you have on the sample page. There are more people like me who are having the same problem, your theme is not right and you are doing nothing to solve it. I’ve been buying themes for over 5 years and I’ve never had anything like that. What solution do you give me?
It’s strange. Why would someone need have shop, if he wants to create a blog? Or why would someone need have a portfolio, if he sells a digital product? To import absolutely everything is very inconvenient, we have 18 different demos instead of one, which contains everything. If you want to create a personal blog – import a demo. If you need a store – import a demo. You can combine several demos together.
