101 comments found.
Your support forum is ‘locked.’ How do we add an ‘underline’ under all linked text? Where do we control this color? For example, a sentence has a linked embedded, but it is not underlined, why?
Hello! We have dedicated support via gt3themes accounts. Please log in and submit a ticket. Thanks
Hello, I’m not sure if you read what I said… You do no have a dedicated ticketing system. Only a support forum. Your support Forum for Wizedu is LOCKED. I can not create a post. Thanks
Locked: http://imgur.com/a/31a0z
The forum has been locked because we’ve integrated personal accounts for our customers where they can manage all purchase codes and submit support tickets. Maybe you have outdated theme version which does not support account support. If you provide your site credentials we will check it for you. Please send them via a contact form on our TF profile page.
Here is the video tut https://www.youtube.com/watch?v=T8ELitWJFy4
Hello team, Is header problem is solved? i have send you a ftp link and password Plz do it really urgent. if the problem will take time can i reinstall the the theme after deactivating it?
Hello! We will fix it asap.Sorry for the delay.
Hello Team Still Header remain same after a long time, http://prntscr.com/ggf4id plz fix that issue as soon as possible.
What theme version do you have?
its Version: 1.0.7 https://prnt.sc/ggsnxp
The logo image is too big. There is no place to display so big logo image and menu items. As you can see at our demo the logo image is less than yours one.
Hello Team, Plz tell How to change the Background images of these types of section http://prntscr.com/ggx5q3
All tech related questions are discussed via a ticket system. Thanks
This is not support section. Please send all your questions and requests via the mail. Our support staff will reply asap.
Hello Team, Need Help I have purchased this theme, and I have purchase code for that. The problem is one’s I have activated this theme on one domain and by mistake due to technical reasons I have to reset the domain through hosting. Now I have installed the same theme on same domain, and when I enter purchase code it show`s error message: http://prntscr.com/g7dvac Plz, Help Regarding this.
Hello! Please send your purchase code via a contact form on our tf profile page. We will reset it.
Sir, i have sent the email. with purchase code. Plz, reset it.
Do not see any email, please make sure that you’ve sent it via this page https://themeforest.net/user/gt3themes
Hello Team, Is my purchase code is reset? Plz, HURRY UP! it`s urgent
Please check your email, we sent it yesterday. Yes, it has been reset.
Hello Team, Can you plz Help regarding this Header Problem: http://prntscr.com/g95sen
Hello! Please send the details and wp-admin access to support[at]gt3.zendesk.com. We will check whats wrong.
team still not got any response
We didn’t receive any emails from you. Are you sure that you used correct email address? Please replace [at] with the @
Hello Team, Have you Solved my issue
Have you already sent it to the above mentioned email? You can also send a copy to help at gt3themes dot com email address or use the contact form on our tf profile page
Sir already send email 2 times So plz tell Where to send mail
All the emails are mentioned in the comments. Please use the contact form here https://themeforest.net/user/gt3themes the email will be sent from themeforest mail servers
Sir i Have Send the Destails Of Site on your link plz review it http://prntscr.com/gb0r3e
Where to edit SIGN UP FOR NEWSLETTER ?
Hello! We use mailchimp plugin for the newsletter.
I successful imported the demo, But there is no mailchimp in the plugin, The home page really has SIGN UP FOR ,NEWSLETTER, What happened ?
Hello! Can you please provide your wp-admin details and we will take a look? You can use the contact form on our TF profile page. Thanks
Hey guys, pre-sale question: Is it possible to deactivate the sticky menu, so that it doesn’t move around when you scroll down on the website?
Hello!
Yes, its possible to disable it 
Thanks for your quick reply! One more pre-sale question: Is it also possible to replace the two twitter feed entries in the blue boxes on the Home 1-page with the newest blog entries?
Hello! Yes, you can replace blocks to the ones you need.
Hi, Please assist, I get an error with Demo import at 90% everytime I try importing.
Hello! Thanks for contacting us. Please send your wp-admin and ftp details via a contact form on our TF profile page and we will check it for you.
Sent to you a private message. Thanks
Thanks. We will pass the info to our developers, once they check it we will get back to you.
any luck on this
Our team has answered to your request the same day you’ve submitted it. You have a server side error, please check your email.
nice template! is it support rtl layout
Hello! It’s not rtl ready yet
I have reset my wordpress site and now i want to use wizedu theme again. It says that the purchase code is already activated, so now i can’t use my theme
Hello! Please send your purchase code to support[at]gt3.zendesk.com We will reset your previous registration.
Hello again, i can’t login to the gt3.zendesk.com site. My account is not present and there is no option to create one
You don’t need to login. Please send details to the indicated email address. Please replace [at] with @
Pre-Sale question
Is there any option to import the demo?
Regards.
Hello! The theme contains the built-in demo import tool http://prntscr.com/ftqqc0
Hi Pre-sale question: I am going to use the WooEvents Pro to manage our classes, does this theme support this plugin?
Hello! We do not have this plugin to test it on 
Hi, presale question. I noticed that in your demo, the topheader where you have the (academics, admissions, student life) only is on the home page and not on all the other ones. Is there a way to change that? So that it appears on all pages? Could have a demo login to see how it works form the backend? Thanks!
Hello! Yes, you can set any header as a default one for all the pages. You can check our videos https://www.youtube.com/playlist?list=PLjzPsBewXSSMrG7Vm-KEGg3Iv4KVHOUuF
The plugin learnpress/learnpress.php has been deactivated due to an error: Plugin file does not exist. having this same issue with four other plugins (using WP Version 4.6.1)
Hello! You have to update the Wordpress to the latest version 4.8
i tried that too, nothing works on version 4.8 #plugin,learnpress,contact,theeventcalender, etc
That’s the first time we see such an issue. Those plugins are very popular and work fine. Maybe there is an issue with your wp setup or hosting
Hi, I work for the local server for testing before upload to real host. Then I upload to real host, It is asking for activation. But I activate on my demo host already. How can I deactivate from the demo host?
Thank you
Hi there! You can easily deactivate it and then activate it on your real host. You can do that as many times as you wish. The only restriction is that the code should be active only within one project. The code deactivation won’t affect the work of the theme.
Hi, I am not sure where can I deactivate the license, the site in demo is using the theme that not the latest version. and I can’t find the menu activate code in Theme Setting.
You have to update the theme to the latest version.
Do you mean, I have to update the theme in Demo site first to activate it right? Because in the real host I use the latest theme.
Thank you for your advice
Yes, that’s correct
Ok
Thank you
If you have some questions or concerns, please feel free to ask. Have a great day!
I can do it now. Thank you very much for your great support
Thank you for choosing our product.
Hello, a question pre sale. This template has the import/export options?
Hello! It supports default WordPress import/export tools. Also there is built-in section to import/export Theme options.
Ok, perfect!! Thanks
If you have any additional questions feel free to ask 
Your newsletter, with which application works?(mail chimp, mail up ecc)? Another question from my client. For publish a post, there are much options to setting or like always: Title, text and feature image?
Thanks
We use Mailchimp add-on for subscription form. Also there is Contact form 7 support for mails. The theme is integrated with the Visual Composer. You are able to build post with much options. Also there is additional section to setup every post individually http://prntscr.com/fmcif4
Hi Dear How to modify the top right phone and email ? THX
Hello! Please go to Theme options=> General=> Header Builder http://prntscr.com/fgf8qo
Opened the Top Header Right Bar Editor But nothing inside, increase the content is not displayed
Please provide your site credentials and we will take a look. It’s really strange. You can send them via a contact form on our tf profile page
I did not find the contact form in tf profile page
It’s there, on the right https://themeforest.net/user/gt3themes
There seems to be a jumpy menu on my live blog. When I mouse over the Main menu it gets scattered and user is not able to click – onlinebusiness.org using wizeedu theme. Please assist
Hello! Do you have this issue on mobile device or desktop as well. What browser and OS do you use?
Desktop. Using Chrome, Safari
Going to pass this info to our devs, will check it and get back to you asap. Is it ok? Thanks
thanks that will be very helpful
Just tested your website on Macbook and iMac, latest Safari, it works like a charm.
Thanks.. had my developer work on some css stuff as well.. It was going bonkers on hover
Got it, thanks
Hello, I am having issues with the load more button for the gallery. It seems to not activate on click though there are plenty of images for it to pull in. Could you advise? www.kingsfest.kings.edu.au/gallery-2016/
Hello! The link you provided doesn’t display any info on our end http://prntscr.com/fdomfo
Please send the website accesses to support[at]gt3.zendesk.com. We will check whats wrong.
ok thank you
The support staff will reply asap.
Just to touch base… I have not gotten contacted by the support staff as of yet regarding the gallery issues..
I checked the mail box and can’t find your mail. Can you please send it again?
Hi! How could I insert a rev slider in home 1?
Hello! Thanks for the purchase. Have you already imported the demo content?
yes sure
Pleas provide your wp-admin details and we will take a look. You can send them via a contact form on our tf profile page. Thanks
I’m working in local for now. But i ask you another thing: what’s the widget for newsletter sign up?
We use mailchimp plugin
Presales Questions 1. Does it come with the LMS plugin 2. Can I use this to create a website with multiple instructors and commissions to the instructors per course sale. Thanks
Hello! 1. The theme comes with the LMS plugin. 2. The theme contains built-in Team and Departments sections, that you can use as instructors and commissions.
Can I have a demo login details for an instructor. Can instructor create courses on the front end? Thanks
Unfortunately, we don’t provide the demo login access. All the posts and pages can be created only from WP Dashboard.
