Hello,

Thank you so much for purchasing our product. I am Janet, happy to support you in this case.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket with Themeforest department and provide your information for us as your admin account, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.

If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584. Our support team is always available to help you.

Regards

Have a nice day. Janet.

Hello,

Thank you so much for purchasing our product. We are very happy to support you.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.

If you don’t know how to create a ticket, you can refer this link here: https://vimeo.com/267746584. Our support team is always available to help you.

Regards

Have a nice day.

Netbase Team.

Hello Loskutov515,

Many thanks for your feedback. I am Janet, happy to support you in this case.

Could you let me know your ticket ID? And then I will check and prioritize your ticket now.

I am waiting for your feedback.

Regards, Janet.

How exactly can I tell you my ticket? There’s no ticket number. Only the name “Problems with the purchased template”

Hello Loskutov,

Many thanks for your information. We got your ticket now. Please wait for us, our developer will check and give you the feedback as soon as possible.

Regards, Janet.

Hello Giang,

Many thanks for your feedback. I am Janet, I am here to bring the best support to you.

Could you give me your ticket ID? I will check and give you the feedback asap.

Best regards,

Have a nice day, Janet.

This is the ticket id: #5ad14f3be68858da1263eb25

No more replies from yesterday. I Bought many themes but this is the first that’s not understandable in configurations. Switching header options = no changes in front-end. Builder’s widgets are bugged, and css too.

However I will change this theme with another one, since I just understand the support is not able to handle requests, and the theme is not properly tested at this time, so I cannot deploy the customer’s website with due security. Every little thing I requested was not explained adeguately, I don’t know if support changed some files or just settings. They do something, but I don’t understand what they do exactly, so in case of further issues I’ll can’t manage theme myself.

let us check and give you the feedback asap.

Regards,

Have a nice weekend.

Is any way to get money back? I cannot use this theme, hostingprovider deleted half of the files, template demo is broken and not displaing correctly. I don’t know why to pay money if I have to write code again.

Hello,

Thank you so much for purchasing our product. We are very happy to support you.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.

Regards

Have a nice day.

Netbase Team.

Dear KK1429me,

Thank you so much for your interest in our product. I am happy to support you.

Sorry, in the current version, our product doesn’t support this function but we will try our best to release the near futures. So you can consider buying our product and upgrading later. Or we can customize for you. What do you think about my suggestion?

Please contact us via Email or Skype: janet@cmsmart.net to know more information.

Best regards.

Have a nice day.

Janet.

Hello,

Thank you so much for purchasing our product. We are very happy to support you. Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info and let us know your detail issues, our dev will check and give you the feedback asap.

Regards

Have a nice day.

Netbase Team.

Hello,

Thank you so much for purchasing our product. We are very happy to support you.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info to get a professional support.

If you don’t know how to create a ticket, you can refer this link here: https://www.youtube.com/watch?v=BeoydX802w4&feature=youtu.be&t=3 Our support team is always available to help you.

Regards

Have a nice day.

Netbase Team.

Hello Bitfireadmin,

Many thank for your interest in our products. We are very happy to support you.

You can refer this link here: https://wordpress.org/plugins/loco-translate/

And the user guide here: https://localise.biz/wordpress/plugin/beginners

If you have any questions, feel free to contact us via email: project@netbaseteam.com or Skype: janet.tran.92 for fast discussing and get the best offer in the New Year !!!!

Regards,

Have a nice day.

Hello,

Thank you so much for purchasing our product. We are very happy to support you.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account, and your server cPanel info to get a professional support.

If you don’t know how to create a ticket, you can refer this link here: https://www.youtube.com/watch?v=BeoydX802w4&feature=youtu.be&t=3 Our support team is always available to help you.

Regards

Have a nice day.

Dear Akrobs,

We think you have a mistake here. Pls, see our newest changelog for our Creative Flower Woocommerce WordPress Theme as below:

Version 2.0.0 (2 Nov 2017)

- Add two homepages - Updated Ajax Cart plugin. - Updated Ajax Search plugin. - Updated Currency Switcher plugin. - Fixed responsive bugs - Fixed header style bugs - Compatible with WooCommerce 3.2.x

If you need any technical support, we still adapt any your request at www.cmsmart.net/support_ticket

If you need any urgent support, add our Skype: netbase.dtdung and we will respond as soon as possible.

Thanks and Best regards,

Netbase team

Morning Zorrografo,

Thanks for your interest in our products. We are very happy to support you.

In the current version, our products don’t integrate WPML but you can buy other plugins and integrate into our package and then you can use multi-language.

Regards.

Have a nice day.

Morning Sarielg,

Thanks for your interest in our template. We are very happy to work with you.

Please refer my answer for your questions here:

1. I would like to know first is the theme compatible latest WooCommerce 3.1x.?

2. And of course latest WP version 4.8.2? And PHP 7.0 or 7.1 ? And what about WPML?

Do you have any questions, please let us know. We are willing to support you.

Regards.

Have a nice day.

Thank you information and quick response

You are welcome. Please let us know if you have any question.

Regards.

Have a nice day.

Hi Kumbangcx,

Thanks for your purchasing our template. We are very happy to support you.

Could you tell us your ticket ID? We will check and feedback to you soon.

Regards,

Have a nice day.

Hi Team- ticket was raised in the CMS mart system as provided in the support link and it doesn’t give ticket number. The details are as follows

Title : Theme Enquiries- IMPORTANT Created : New 09/07/2017 3:12AM

In case you’ll like to contact me, my email is pragash2717@gmail.com. Thanks, hope to get reply soon as it’s urgent and the site is live,

Hi,

Thanks for your feedback.

Okay, we got your ticket. Please wait for us, our developer team will check and feedback to you as soon as possible.

Regards,

Have a nice weekend.

Hi,

Thanks for your interest in our template. We are very happy to support you.

We prefer English to your own language because we are sorry to say that we cannot understand your own language 100%. Therefore it is a little difficult for us to support you the best. If you can write in English, we highly appreciate that.

In the current version, our template is compatible with Wordpress 4.8.1. So that, do you have a plan to buy our template now?

Regards,

Have a nice day.

Hi,

Thanks for your interest in our template. We are very happy to support you.

We prefer English to your own language because we are sorry to say that we cannot understand your own language 100%. Therefore it is a little difficult for us to support you the best. If you can write in English, we highly appreciate that.

In the current version, our template is compatible with Wordpress 4.8.1. So that, do you have a plan to buy our template now?

Regards,

Have a nice day.

Hello Dviddesign,

Thank you so much for your purchasing our template. We are very happy to support you.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info to get a professional support. Our support team is always available to help you.

Regards.

Have a nice day.

Hi,

Thank you so much for your contacting us.

Please check your ticket, our dev team checked and feedback to you.

Regards,

Have a nice day.

Hi Team, I have sent a message to support and haven’t received the feedback yet- can you assist. We are working on tight timeline, appreciate if you could get this looked into. Thank you so much

Hi,

Okay, our dev team will check and feedback to you as soon as possible.

Regards,

Have a nice day.

Hello,

Thank you so much for your purchasing our theme.

If you have any issue, don’t hesitate to open a ticket here http://cmsmart.net/your-profile/user_list_ticket. Our developer team is willing to support you.

Best regards.

I clicked the link above and got this error message…

Not Found

The requested URL /your-profile/user_list_ticket. was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

These are the error messages regarding the things that need updates…..

MaxMind GeoIP database: The MaxMind GeoIP Database does not exist – Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: /home2/rqhfuhmy/public_html/anoldtownflowershoppecom/wp-content/uploads/GeoIP.dat. Scroll down to “Downloads” and download the “Binary / gzip” file next to “GeoLite Country”. Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

Security Secure connection (HTTPS): Your store is not using HTTPS.

Overrides nb_flower/woocommerce/archive-product.php, nb_flower/woocommerce/cart/cart-totals.php, nb_flower/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.3, nb_flower/woocommerce/cart/mini-cart.php, nb_flower/woocommerce/checkout/form-checkout.php, nb_flower/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0, nb_flower/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0, nb_flower/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0, nb_flower/woocommerce/loop/loop-start.php, nb_flower/woocommerce/loop/orderby.php, nb_flower/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0, nb_flower/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.0.0, nb_flower/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0, nb_flower/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 2.5.0 is out of date. The core version is 3.0.0, nb_flower/woocommerce/single-product/rating.php, nb_flower/woocommerce/single-product/title.php, nb_flower/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0, nb_flower/woocommerce/single-product-reviews.php, nb_flower/woocommerce/single-product.php

Thank you so much for your feedback.

Please try it again http://cmsmart.net/your-profile/user_list_ticket and provide us your information site, our developer team will check for you as soon as possible.

If you don’t still open a ticket, please contact us via Skype: janet.tran.92 for fast discussing.

Regards, Have a nice day.

Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info to get a professional support. Our support team is always available to help you.

Have a nice day