973 comments found.
Hi, how can I remove the nag screen about expired purchase code? Thanks
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check https://www.proteusthemes.com/help/ – you will find help center as well as option to open private tickets. Also, with click on your theme, check the theme documentation.
Hi,
After updating to 5.0 I now have a nag message that appears on the backend stating that: “Your theme purchase code has expired! Automatic theme updates and access to our support system have been disabled. Please renew support for BuildPress on ThemeForest. Once the support is renewed, please visit the theme registration page and click on the Refresh expiration date button.”
How can I disable this message? I paid for the theme and don’t feel that I should have to look at that message on every screen of the admin. I will purchase support again when I need it.
Ironically the response you gave me to my previous message was that I needed to use the support system to ask about this. This would cause me to have to purchase support in order to ask you how to turn off a message reminding me to purchase support.
Thanks for understanding. 
Hi. I understand your point of view. This is why we wrote this article about why we do that and how you can remove it -> https://www.proteusthemes.com/help/remove-license-expired-nag-notice/
Take care!
Is there a way to get retina images on projects site?
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check https://www.proteusthemes.com/help/ – you will find help center as well as option to open private tickets. Also, with click on your theme, check the theme documentation.
Hi, great theme . Is it possible to remove licence or deactivate from domain? I need your theme on new website and delete old one. Thank you
Hi. Yes, of course. You can remove license before you delete the theme and use it on your new theme. Check out our simple guide on how to do that -> https://www.proteusthemes.com/help/deactivate-or-remove-license-key-from-the-theme/
I got no option like that in Appearance -> Theme Registration . What should I do ?
// I got it solved, thank you for reply and help
Great, I am glad to hear that. Have a nice day!
Hi – where do I add the google api so that the maps work in the theme?
No worries found it in the link inside the docs: Go to Appearance -> Customizer -> Theme Options -> Other and input your Google Maps API key, that you generated in the first step.
Hi. I see you already find the solution. For any additional questions please use our support platform -> https://proteusthemes.com/help
Hi,
I need to change my domain from www.domain.com to domain.com. How could i contact your company to change the license to that?
Thanks you
Hi. Please open a new support request here for that and we will solve it for you: https://www.proteusthemes.com/account/#open-new-ticket
Hi. The theme through the code on my domain”A”, but for some reason I deleted the WordPress files on the host. And again during I installed WordPress theme on activation domain”A”, The following message will be displayed. How do the The theme on my domain?
message: This purchase code, was already activated on this site url: http: // “A”domin.com”
Thanks
Hi. We already solved that one for you in the support center. Next time you will need to deactivate license before deleting WordPress files. Take care!
Hi, I noticed in IE11 some of my fonts are scrambled and are strange characters. I am using Open Sans. Have you heard of this happening? Thanks
Correction: it is ‘Lato’ that I’m using. There seems to be an issue with ie11 and Lato according to Google searches.
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets.
Hello, how can I get rid of the support expiration nag? I know its expired, I dont need a permanent notice nagging me on all the pages. Too damn invasive.
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets.
hi -Will update skins and plug-ins can also be performed after 6 months or must be?purchased again? -Are these themes and plugins to free lifetime updates? -rtl support and Automatic change in the Arabic language?
Hi. Only support must be purchased again after 6 months. You get all the updates including RTL for free.
Hi. After 6 months, the themes and plugins were updated or not Or that must be purchased again? -I mean, themes and plugins are updated No support tickets and problems Thank you for answering the questions
Hi. After 6 months you will still have updates for themes available, so there is no need to purchase the theme again. If you don’t need the support than you will purchase the theme only once.
Hi. This theme was whether to include the following: Multi-Lingual / RTL Ready! Translation Ready, Includes the .po and .mo files Being translated into 30+ languages Built-In RTL support WPML plugin ready Polyang Support Each language you use with WPML gives you a full theme options panel to set options per language Close relationship with WPML team Thanks
Hi. Yes, this theme is RTL ready and multilingual ready. Like you find out, it is also already translated in many different languages (You can read which ones on the item page) out of the box. Multilingual in BuildPress is supported with WPML, everything should also work with other plugins but we make sure that with WPML everything works perfectly. Take care!
Hi, am currently using version 3.1.0 – should i and can I update to the latest version 5.0.0? Am updating the wordpress core version and all plugins as well.
Hi. There shouldn’t be any problems with updating BuildPress from 3.1.0 to 5.0.0 we take back compatibility very seriously. However, I would still recommend you to do a backup just in case anything goes wrong.
If you choose Header style transparant and set layout to boxed. The transparncy is still full wide and not limited to the boxed area. The background of the area outside the box also has a transparancy. I think it would be better to keep transparancy within the box area.
Hi. Thanks for the comment, I see what you mean. We will fix that in the next update and if you want a temporary fix for that please open a ticket on our support platform http://support.proteusthemes.com.
Cool theme so far. Just a little question: How to change the size of the arrows in the slider? I want them to be a bit bigger. Thanks.
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hi, I’d like to change the home-menu color. I’m looking in Editor – style.css but can’t find the right class to be changed. Thanks for your return !
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Can I use “page builder” in project item?
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hi i wont to by this theme, but i will need to have it multilingual is there some supported translation plugin for this theme (e.g. qTranslate) ?
Yes, it is. Official one we recommend is WPML.
I checked seems it paid plugin is there any free translation plugin which you support ?
We don’t officially support any free translation plugin but most of them should work fine if they are following WordPress coding standards.
Hi, hope you can help here.. I have purchased Buildpress, but have the know import issue with the Essential Grid plugin (imports fine, but no grids/skins show).
Server is running PHP 7.0. Do you know of a fix for this? I have searched forums, but cannot see any answer.
My Proteus them support has now expired – do I need to renew support with you or do I have to purchase support from the Essential Grid plugin authors?
Really hoping for a fix…
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets.
Hey,
Is the theme compatible with PHP 7?
Thanks in advance.
Hi. Yes it is.
Hi, before I purchase this theme can I please check something…a previous theme from elsewhere I purchased yesterday did not allow me to load demo content as my server limit did not meet requirements. our hosting company cannot change the limits unless we upgrade to dedicated or virtual servers which we do not want to do. would this buildpress theme work with the following settings (the ones below are our current fasthosts limits): Server Memory Limit: 128 MB WordPress Memory Limit: 40 MB Max Execution Time: 60 seconds Max Input Vars: 9999
Many thanks, Lorraine
Hi Lorraine,
We checked your server settings and the numbers are a little bit on a low side. However, BuildPress should work fine with this settings. If you want you can open a private ticket on our support and create an empty WordPress site on your hosting so we can test if everything works as it should.
In any case, we would recommend changing the hosting. You don’t need a dedicated or virtual server for running slow/medium WordPress site, just good shared hosting would work perfectly fine.
I am not able to activate the coming soon page. Any advice?
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hello. Great theme, just purchased and installed the demo for BuildPress Light. My issue is with the Header Style. I want it to look like the demo and have it set to ‘Light’. It remains dark, and the only time it changes is when I set it to Transparent. Otherwise it remains dark for BOTH Classic AND Light Header Styles. My site is here: http://elvis.gigamediagroup.com/. Have you encountered this before and do you need access? Thanks in advance.
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets.
Now, I need support for your support desk, lol.
I am trying to submit a ticket but the support ticket form but there is no way to choose a Theme (Looks like a hidden field when I inspect it).
“Theme The WordPress theme you have problems with. Or select “Other” if you have any other question”
Screenshot here: https://drive.google.com/file/d/0B2A0SrxTRmGhMEFvOXF1alBhXzQ/view?usp=sharing
After I can submit a ticket, I can get support for my original issue. Thanks.
Hi. I am sorry for all the troubles. We never had that problem before and we are investigating it right now. Please use this email – support[at]proteusthemes.zendesk.com just this time only.
