205 comments found.
hi ,, when i import demo content the icon categories is not show + the item image
and the ts-menu not work look this screen shot http://www.marketing-ws.com/screenshot.pngthank you ,,
Hi muvbmu,
When you import demo content, images were saved with another ID. So you need to assign icons to product categories again.
In your case, I think there is a problem when you import demo content. It should automatically set Menu Location https://prnt.sc/fbxmqv.
If you want to install exactly the same as our demo, you can install the full demo package. You can download it here http://downloads.theme-sky.com/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I´ve just set up the Sanzo theme, and I´ve installed the second header layout and i have a problem with colour of the words in the menu, they are black like the background except the word you select. So that I cant see the menu words. I´ve tried to change the colours in the “Color scheme” area but the problem still the same. The web is https://aquadepure.es
Thanks,
David
Hi David,
This is what I see https://prnt.sc/fbwoo9. Please clear your cache after changing colors in Theme Options. The header layout #2 uses the orange color https://prnt.sc/fbwqfj. You can select it and then change colors. It will be easier.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
hi i got this msg after active the Plugins
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/mjaalcows/public_html/seen/wp-admin/includes/user.php on line 95
Hi muvbmu,
You need to increase memory limit. To know how to do it, please read this article https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Best regards,
After installing the theme including the plugins once i active the woocommerce plugin the whole site goes blank. when i deactivate the plugin through ftp it displayed fine. i am using php7 i even used the last version of php still the same blank page. What could be the problem?
Hi slayhost,
Please try increasing memory limit https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/. If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will check it for you.
Best regards,
Hello
I can not click to place order button. because can not write State / County box on page billing details and drop down country not show.
please help me.
Hi bananashy_1991,
Because you updated WooCommerce to version 3.0. But you didn’t update the theme. Please update the theme and the related plugins. After updating, please clear cache before checking again. For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#updating-the-theme. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Hi, i’d like to ask you if you can change the frontend of the Blog Details page:i want to put the image on the right and full article width !
And if it’s possible to have the possibility to insert the Search Bar as an icon in the Menu without install other plugins.
Thank you
Hi alessandro_reda,
About the Blog Details page, please open a ticket here https://skygroup.ticksy.com/, give us your website information and explain more (you can give us a demo link). Our support team will help you.
About the search bar, all our headers include the search bar. Some of them display the search bar as an icon, such as http://demo.theme-sky.com/sanzo-cosmetic/. You can try using it.
Best regards,
Hi,
How can i get the demo data file?
Regards,
Hi amrosaab,
You go to here http://downloads.theme-sky.com/ and enter your purchase code. It will give you the download link. For more information, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#demo-content.
Best regards,
Hi there,
We installed the theme in the website before few months. The website was working fine when we installed the theme but now the search and menu (in the top) is not working. Please have a look at the below url . http://addcom.com/ecom/Thanks, Biren
Hi Biren,
Because you updated WooCommerce 3.0.x without updating the theme. For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#updating-the-theme.
Best regards,
Hi! When I want to edit or update the css code or theme options, it doesnt make any changes on the website. I remove the cache, open and close chrome lot of times but nothing.
Thanks
Hi tomasruschin,
Did you clear all caches: hosting cache, caching plugin, browser cache, CDN? If no, please do it. If yes, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will check it for you.
Best regards,
Just sent!
Hy, i have one problem, How can i reset style.css file ? I tried to add a line of code, then the themas had some stuff backed up, and I could not go back to the initial css look. How i can reset my css ?
Hi nikolasus,
You can download the theme package from themeforest. Then, you get the style.css file in the package and upload it to the theme folder (replace the current file).
Best regards,
hi this theme is multi vendor?
Hi arashjalili,
Our theme supports Dokan plugin. For more information about Dokan, you can go to its website here https://wedevs.com/dokan/.
Best regards,
ok, but this theme demo there is not multi vendor account…
Hi arashjalili,
Because we don’t want user to upload their products to our demo. It will affect to our demo. I send you some screenshots of the Dokan dashboard https://postimg.org/image/xy5ve7nmr/, https://postimg.org/image/54u2zwygd/, https://postimg.org/image/4xs1dtz7l/. If you need more information, please don’t hesitate to let me know.
Best regards,
ok understand ,very good thanks
After updating both the theme and woocommerce i’m still seeing this error from woocommerce system status
“theme/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0, “
Noted. Cache was flush both the cloudflare everything was flushed.
Hi slayhost,
Because you updated WooCommerce in the Plugins page. You should update WooCommerce in Appearance > Install Plugins. In that page, it installs the WooCommerce version which is compatible with the theme. If you don’t see WooCommerce in the Install Plugins page or don’t see the Install Plugins menu, you should not update WooCommerce and wait for updating the theme.
In this case, WooCommerce only change the template version. So don’t worry about it. You can open the file sanzo/woocommerce/single-product/add-to-cart/variable.php and change its version as my screenshot http://prnt.sc/f4nkaa. Or just ignore it in your wp admin.
Best regards,
How do you remove the option to “Leave a Comment” at the bottom of the home page?
Hi isarray,
In the page editor, you find the Discussion section and uncheck the Allow comments option http://prnt.sc/f3us33. If you don’t see it, you will click the Screen Options button on the top right corner. You find the Discussion option and check it http://prnt.sc/f3urvy.
Best regards,
Hi alessandro_reda,
You go to Appearance > Widgets and add your filter widgets into the Product Category Filter widget area. For more information, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#product-category-filter.
Best regards,
How can I automatically update the theme with my purchase-code?
Hi alessandro_reda,
It is impossible. You can install the Envato Market plugin. It helps you update the theme via your WP dashboard. For more information about using this plugin, please read this article http://www.wpexplorer.com/envato-market-plugin-guide/.
Best regards,
Hy, why i dont have licence to visual composer ? i must pay extra, but on website say that is that plugin in same price ?
Hi nikolasus,
It is a common question 
. Because you don’t directly buy the Visual Composer and Revolution Slider plugins. We bought them with our account (Extended License) and integrate them into our theme. You can use them without activating the license key. When they release a new version, we will update and integrate the new plugin version into our theme. For more information, please read the following articles https://www.themepunch.com/faq/purchase-code-registration-faqs/, https://wpbakery.atlassian.net/wiki/display/VC/Licensing.
Best regards,
Hy, i bought this thema. The question is if I install it in a folder, can I switch it to the main domain later ?
Hi nikolasus,
It is possible. For more information about moving a WordPress site, please read this article https://codex.wordpress.org/Moving_WordPress.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hy, does this thema have blog modul included ? I would use it for publishing news that includes text and few pictures..
Hi nikolasus,
Thank you for your interest in our theme!!!
Blog is part of WordPress. Our theme supports the following post formats: Standard, Gallery, Quote, Video, Audio. You can check our demo here http://demo.theme-sky.com/sanzo/blog/.
Best regards,
Hi. Having issue with search. If you search for “Religion” using the top search here https://www.litriocht.com/ it returns 20 results per page. However if you click pagination links (click page 2) then it returns you to homepage. How do I fix this? cheers
Hi EggStock,
Please try:
1. Deactivating the third party plugins.
2. Going to Settings > Permalinks and save again.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Thanks ill try that
Hello. The latest woo commerce update is not compatible with certain parts of the theme. When WooCommerce is updated, the search bar on the front page is becoming misaligned.
Hi kdecurre,
Did you update the theme to version 1.0.7? If no, please update the theme. If yes, please clear your cache. It will work correctly.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Thank you very much. I had the update but was updating it incorrectly.
OK kdecurre. If you need more help, you can open a ticket here https://skygroup.ticksy.com/. We are always ready to help you.
Have a nice day!
