165 comments found.
Hello, the theme version is not compatible with Woocommerce 3.1.0
Hi,
Welcome and thanks for writing in! 
As you can see on theme forest sale page, our Oxides theme supports Woocommerce version 3.0.x https://www.screencast.com/t/G5k0akMwzq
Version 3.1.0 has some minor updates that will be covered in the next theme update.
Best, Edge
There’s an issue with your theme, and I just recently finally got the site up and working, but attempted to submit a ticket via your system, and was told my support expired.
I understand the concept behind support, but when it’s an issue with your theme actually working, that isn’t support. It’s maintenance and functioning issues. My issue is below. Please advise.
When I have selected that the blog page will display a sidebar, the posts show up on the main Blog page, but when I select “No Sidebar” in the page’s settings, the Blog page shows nothing. Can you tell me why this would be and how to solve the issue?
Hi,
Thanks for writing in!
Please, reach us here support@edge-themes.com and include your page link with wp-admin access so our trained agents could investigate. Thanks.
Best, Edge
I sorted it. Another glitch I discovered in your theme, which I had to code around. Oxides could use some QA testing before the next release. Thanks for the response.
Hi,
Thanks for the reply.
We always spend a lot of time in testing our themes before each update. We do our best to make our theme better and to satisfy all our customers. If you have noticed some potential bug, please feel free to suggest and we will gladly prepare a fix in some future theme release.
Best, Edge
Hello,
I really like the OXIDES template.
I need the Coming soon pages and Landing page, do I have them designed?
IS VERY URGENT . THANK YOU VERY MUCH
Hi,
Welcome and thanks for writing in! Glad you like our theme!
Please go to Page settings and choose Maintenance page template.
Take a look: https://www.screencast.com/t/rgugp13ycB
We have located your tickets on support forum and one of our support agents will assist you as soon as possible. Thanks.
Best, Edge
Hi, I had bought your Oxides theme for a business client maybe a year ago, and liked it so much that I wanted to use it for my personal website. However, when I just tried to upload my newly bought theme and activate it into my WordPress, it completely crashed my site and I can no longer get into my admin login to customize. It simply states that there is an internal server problem.
I still have the old Oxides folders somewhere on my laptop from my previous purchase and I’m not sure if that is messing with it? I did not use those old files to upload because I know they cannot be used twice. And I have my purchase code for my recent purchase of the theme as well.
If you can tell me how to fix this problem, that would be greatly appreciated.
Hi,
Welcome and thanks for writing in!
We have located your ticket on our support forum so one of our support agents will answer you asap. Thanks.
Best, Edge
Submitted a ticket via your support system, but still waiting for a reply days later. Is there a better method of getting some support?
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Hello, I have created a google maps key but I don’t see where to put it in the theme. This should be a straight forward process as it’s no a requirement of google. please instruct me what to do urgently.
Updating the theme now xD
Hi,
Once you update our theme, you will get Google Maps api key field in Edge Settings -> General and there you need to put your google key https://www.screencast.com/t/ndokjCw9UudO
Best, Edge
hi guys, Im seeing a notification in wordpress that says “Your theme (Oxides Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce”—are you planning on any new updates for the new woocommerce soon? I am closely approaching a deadline
Hi,
We are working on our new update where compatibility for latest WooCommerce version will be included. Please, note that WooCommerce made some big changes in 3+ versions, so we need to do modifications to make it compatible with our theme. Just follow our change log where we will state when support for latest version will be added. In the meanwhile, we could suggest to backup your files to the version where some of previews WC versions where activated such as 2.6.14. Thank you for your patience.
Best, Edge
question: it seems as though on mobile resolutions, the layout might have been designed for iphone 5 -for example, lots of the items appear to be left-justified instead of center-justified. will the new update solve this problem for mobile displays?
Hi,
Our theme is fully responsive. So, could you, please, submit a ticket on our support forum at https://edge.ticksy.com and include some screenshots and your site URL so our support agent could investigate.
best,
Edge
It doesn’t work in Explorer 11.What should I do?
Hello,
Please, send us your site link and we will check. Thanks
Edge
OK thanks,
I’m having a few problems with some of the functionality on my website, I don’t want to post my website link publicly, do you have a private email address I can email you at?
Hello,
Yes, you could submit private ticket on our support forum at https://edge.ticksy.com
Best, Edge
Hello, your support page is throwing an error, is this permanent or temporary?
Hello,
We are sorry because of the ticksy problem. Please, note it is third party application which we are using, and currently it is offline due to maintenance. We really hope this will be resolved asap, so we will be able to respond in timely manner.
Thank you for understanding,
Edge
I am installing the Woocommerce on my site and I am facing a problem. After putting a product into the cart I cannot see any content on the site content: http://fobix-bilderwerkstatt.de/instax-online-shop/cart/ There is only the header. The same problem I have with the following pages: http://fobix-bilderwerkstatt.de/instax-online-shop/my-account/ and http://fobix-bilderwerkstatt.de/instax-online-shop/checkout/ I tried to change the theme and it was possible to see the content of these 3 pages with twenty sixteen. What can I change to see the 3 pages also with your theme? I use the oxydes 1.5 and Woocommerce 2.6.14
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials so that one of our support agents can inspect the issue that you are having.
Edge
Hi, you can export the theme settings and then import them into a new installation?
Hi,
Please, check this article where there is a detailed explanation, step by step on how to migrate the website together with its options http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
This way you should be able to migrate the whole site with all of the options saved moved on some other location.
Edge
I would like to export only theme settings. There is an export from wordpress?
Hi,
Unfortunately there is no such option.
Edge
I have installed the theme and imported the example content, but the portfolio content isn’t appearing. Could you help me?
Hi,
Please submit a private ticket to https://edge.ticksy.com/ together with your wp admin credentials so that one of our support agents can inspect the issue that you are having and provide you with the solution as soon as possible.
Edge
Hi Visual Composer not works at blog posts. Can you help me? Thanks
Hi,
You just need to enable the Visual Composer for the posts inside the Visual Composer/Role Manager https://www.screencast.com/t/DPuDdjYPm
Edge
Thank you!!!!
You are welcome!
i have submitted a support quest on edgeticksy.com yesterday
Hi,
Your ticket has been assigned to one of our support agents and will be responded to as soon as possible.
Edge
Hi,
Which file do i have to edit for product variations?
Thank you.
Hi,
We are not sure what are you exactly referring to. The variable product is a default WooCommerce functionality, and if you would like to change this, you would need to make changes inside the default WooCommerce files and templates.
Edge
no, i mean when i enable product variations and the click the add to cart then i see, for example, variation #4859 and then the tile in dropdown menu on right corner. Why it does not get the variation but get’s the id of variation?
Hi,
We are not sure what are you referring to exactly. Please submit a ticket to https://edge.ticksy.com/ together with the screenshots of your issue and one of our support agents will assist you with it as soon as possible.
Edge
Hi
I’m trying to use Edge Image Gallery with “Slide duration” disabled, and it’s not working. the slide scroll very very fast.
I need use Edge Image Gallery without auto rotate. how can I use it?
thanks
Hi,
Please submit a ticket to https://edge.ticksy.com/ and one of our support agents will inspect the issue that you are having and provide you with the solution as soon as possible.
Edge
hi, you have Error establishing a database connection, loolye
Hi there,
Thank you for writing in! There was temporary issue. Please, check now to access our demo http://oxides.edge-themes.com/landing/
Edge
Hi I’m going to buy your theme but before you give me the information how to enter a protected area for users like this website?http://www.viminbox.com/accedi/
Hi,
Thank you for your interest about our theme!
In order to enter this area, you would need to be the registered user of the website, inside the WP admin panel.
Edge
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