63 comments found.
Hey, great theme you have here!
I was wondering what the best way is to keep the slider only on the home page. I’m new to wordpress so im not sure if its more simple than I think.
Thanks.
Hello! Please use this step by step instruction from your Documentation file of the theme: http://take.ms/YjUt8u Or contact us via email to get more help support @ ideapark.kz
Hi there i this samui.zip file is not uploading i’e tried a few time and till nothing could you help please. thank you
Hello! Thank you for purchasing our theme! You can unarchive and upload folder of Samui theme via FTP to folder wp-content/themes/
Feel free to contact me via email support [at] ideapark.kz, if you need more help
Alex
Hi, my friend.
İ purchased the theme. Thank you for good design. But i have some problems.
1- Social buttons and search button is not in line with menu. They are in wrong position. 2- Search button is not working properly 3- When the sticky menu is working, social buttons apears in vertical trough the page. 4- Some social buttons colors are white, some are grey, i dont know why. 5- 2 big post under the home slider doesnt exist on my site. 6- There is a aspect problem in instagram feed when i choose big thumbnails. 7- İn the page or post, there is no blurry image on my site. 8- İn the page or post, author’s social buttons dont fit the circles.
İf you could help me, i will appreciate.
Best regards, thank you.
Hello! This issues solved when I re-installed the theme.
This is the old comment. Thank you! 
hello… do you provide a template page to used with custom type post ?
Hello. Sorry, but I don’t understand what do you mean.
Hello there! I’m currently using Wordpress 4.7.5. Will the Samui theme be compatible with that Wordpress version?
Hello! Thank you so much for interest in our theme! Yes, it should works well with WP 4.7.5
I do not see anything when i click on the list, masonry page. is there any plug in that is missing?
Hello! Sorry for delay. If you still need our help, let us know via support email: support@ideapark.kz
I have sent two emails to support over the past month regarding a simple issue I am having with your theme. Both emails have gone unanswered. I kindly ask that you look into it and provide a response. Thank you.
Hello John! We are really sorry for delay with support. From this day we will help our customers much faster. I’ve found only one email from you, without description of your issue. Could you please send you issue to our support email? support@ideapark.kz I promise to help you fast. Hope for your understanding. Alex
Thank you for your prompt response. I have re-emailed this issue to you.
Hello John! We’ve sent you an email. Feel free tell us, if we can help you more. Alex
The envato market plugin wont update, I also can’t get any images to show up in any galleries I try and post and I can’t get any images to show up in the homepage slider? where do I import images?
Hello! We are really sorry for delay with support. Could you please send you website URL to our support email – support@ideapark.kz I promise to help you fast. Hope for your understanding. Alex
9 EMails, 2 Weeks, no answer
Please send us email to support@ideapark.kz if you need any help with Samui theme. Thank you. Alex
Hi there, I just emailed you about the video slider. I read your previous comments about bringing the url over from youtube into the post although, I still can’t seem to get the videos in the homepage slider. Please let me know if you could help me out with this as these videos are crucial for our blog. Thanks so much!
Hello! We are really sorry for delay with support. Do you still need help with Samui theme? Feel free to email us – support@ideapark.kz And I promise to help you fast. Hope for your understanding. Alex
Hi Alex, Ive emailed support and haven’t heard back. Could you pleases get back to me on my question? Were trying to launch our blog this week so your reply would be very helpful! Thanks
Hello! I opened your website now http://dev.thefirefly.com/demoblog/ And I see video works well. Do you still need our help? Feel free to tell us if we can help you. I’ve sent you email. Alex
i cant update envato market pre packged? Recommended 1.0.0-RC2Installed version:
4.2Minimum required version:
4.2Available version:
Installed But Not Activated, Requires Update
Please send us email to support@ideapark.kz if you need any help with Samui theme. Thank you. Alex
Hello, I wanted to say that I love this theme! I am having a small issue with the posts, though. No matter how much text is in the post, the “comments” and “tags” show up immediately beneath the featured photograph. In other words, the post text overlaps with the comments and tags of the post. Could you suggest a solution? Thank you.
Hello! We are really sorry for delay with support. Do you still need help with Samui theme? Feel free to email us – support@ideapark.kz And I promise to help you fast. Hope for your understanding. Alex
Mobile, navigation is not visible in the footer. I need this because of the imprint. How can I change this?
Hello! Sent you the answer via email.
I have sent you four emails. No answer, it is really urgent.
Hello! We are really sorry for delay with support. Do you still need help with Samui theme? Feel free to email us – support@ideapark.kz And I promise to help you fast. Hope for your understanding. Alex
Hi,
I sent you a message through the contact form but I did not receive an answer yet.
We are experiencing a strange bug with our blog using your template. All the posts work correctly, however the most recent post is displaying the wrong title and date information. On the homepage it is correct, however when you go on the individual page the title and date are of another post. The content of the post is correct.
Any idea what is going on?
Hi! Thank you for your message. I couldn’t find email from you. Could you please provide your website URL to support@ideapark.kz? We will help you.
Hi Ivanov,
A gentle reminder about our issue! We have sent an email as advised but we did not hear from your end!
Hi! Could you please provide your website URL to support@ideapark.kz? We will help you.
Thanks for this theme. Do we have the ability to control fonts? I don’t see any section for that.
Hello! Unfortunately this theme has not possibility to change fonts from admin. You can change only background and accent color. But you still can change fonts in CSS file or you can use 3rd party plugin for changing fonts.
Okay. Can you tell me which font is used for menu text? Thank you.
Do you mean CSS ID? You can find it in: #nav > ul > li > a Please use support@ideapark.kz for support discussion.
i cant update envato market pre packged? Recommended 1.0.0-RC2Installed version:
4.2Minimum required version:
4.2Available version:
Installed But Not Activated, Requires Update
how i create new pages menu and edit pages name? new categories?
Hello! Could you please provide us your website URL and admin login via email support@ideapark.kz? We will help you.
Hi Ivanov, I was wondering if you can help me with the following: the homepage with the slider & hot topics posts & posts in english works really, well but the website is translated in 2 more languages and the slider +hot topics posts & regular posts are not showed in them (they are shown as static pages). How can I force them to be shown as post home pages as well?
Replayed via email.
I have the same Problem like Hanif85. Under the slider the “normal” posts starts direct, but i want the 2 big postings beside each other like on the Demo Websites, but cant find any Settings for that.
And: The About Me Widget wont show my picture.
Hello! Please do next steps to add 2 featured posts under the homepage slider:
1. Go to WP Dashboard > Posts 2. Select any post or create the new one 3. Click the option show post at the top of the home page
About Me Widget – please send us your website url to support@ideapark.kz
I cannot get the hot topics posts or any posts to show up on the homepage under the slider. please assist
Hello! Please do next steps to add 2 featured posts under the homepage slider:
1. Go to WP Dashboard > Posts 2. Select any post or create the new one 3. Click the option show post at the top of the home page
