464 comments found.
Hi,
I wanted to test out the purchase on an unrelated url while I decide on the domain name so I can build out the content and feel as I am newbie but I noticed that I can only use the license once, which is of course fine but I need to be able to actually use it on the right url. Is it possible to reverse the activation so I can just install the theme when I have the new domain name? I bought and installed it within the past 30 min.
Thank you
Yes sure you have the right to switch domains. Use one for test purposes. If you get any notices we will help you fix it. Do not worry about that!
Thank you for all your help and my additional requests. This is a great template and your support made a huge difference.
Thank you very much. We would highly appreciate if you could leave us an official review here as well: https://themeforest.net/downloads
HI are there any tuturials ? I want the customer chooses a package. Enters zipcode. Chooses meals. Then check out. Just bought the theme.
You can refer to our documentation. But it depends on what you do. Checkout process, carts, selling zones is more about WooCommerce. So may start checking documentation from here: https://docs.woocommerce.com/documentation/plugins/woocommerce/
Hey, can we translate the theme easily to another language?
Sure. Just get a free plugin like Loco Translate and translate it to any language you want using simple user interface. There are no strings hardcoded by default.
The fact that you answer really fast shows promise. If we have any issues or need specific functions, can we contact you guys? For example, if I want a note or a condition upon checkout, can we contact you for any modifications? I am purchasing now.
Response time also depends on the time zone and how technical question is. We provide free but limited support. We will try to explain you should something goes wrong on your side but any customization is subject to extra charge. For quotation feel free to contact us over email: info@kenzap.com
hello how do I change the Parallax Banner on home page to normal?
You just need to use a different banner type that is provided under different demo content pages!
Hi. My program pages look weird. https://www.eclecticmeals.com/menu/congeladas-low-carb/ How are they supposed to look?
Screenshot: https://www.dropbox.com/s/5wodhvk83omtcxx/Screen%20Shot%202017-06-20%20at%208.08.06%20PM.png?dl=0
Thanks
Actually there is no such thing as menu under separate custom post type. Could please provide us a hint where does this link come from?
This comes from “Programs” in Dashboard. https://www.eclecticmeals.com/wp-admin/edit.php?post_type=menu
View screenshot: https://www.dropbox.com/s/3ucy8n6yyb7k7wx/Screen%20Shot%202017-06-23%20at%202.10.20%20PM.png?dl=0
When i click “view” there is content that displays in shortcode. Or they are empty. This Programs where created by Dummy Content import i guess.
Screenshot: https://www.dropbox.com/s/5wodhvk83omtcxx/Screen%20Shot%202017-06-20%20at%208.08.06%20PM.png?dl=0
Thanks
Ok thank you very much we will update this part of the website in the next update
How can i fix these pages when the update is out? When will the update be out? Thanks
These pages will not exists we will just remove access to them including current links.
Regards
HI,
I am still having some trouble with the Nutritional Fields showing 2x in the checkout after I switch from Delivery to Pickup – I’d like to send you some screen prints. When the page is refreshed, it throws off the formatting bc it adds a second Nutrition Table.
What is a good email to send you screen prints?
Here is a link to show you: http://www.activeeatsdelivery.com/Madang-Screen-Prints.html In the first example the code isn’t removed, in the second example it is.
Please provide us your email. We will send you an update.
and thank you!
Here is the other formatting issue we are having at checkout https://www.activeeatsdelivery.com/Madang-Screen-Prints2.html I tried turning off the plugin which adds the extra options at checkout and no luck, still happened … not sure what is causing this – thank you!
Did you experience this issue immediately after install?
Yes, that has been an issue the whole time … I believe had been sent by the other person working on it earlier on, thanks!
Could you please send us your Wordpress credentials at: info@kenzap.com. We need to investigate the issue individually.
Regards, Alex
The Madang Feature Block is not working for me. No matter what content i put for Button link, link does not work. Pleaase see screen shot of how i set up first button. https://www.dropbox.com/s/ij3np48gxy6mcr7/Screen%20Shot%202017-06-19%20at%209.08.08%20AM.png?dl=0
The link that is not working is in this page. https://www.eclecticmeals.com/nuestros-programas/
It’s the one that says “Menú Regular”.
Thanks
You need to provide plain url. Latest Page Builder update makes it confusing but setting post ids.
Tried normal url and it’s not working still. I see href is not changing when viewing inspector.
Screenshot : https://www.dropbox.com/s/3eqz58zcuejbv54/Screen%20Shot%202017-06-20%20at%2011.17.23%20AM.png?dl=0
Thanks
We have sent an update to your email. Please let us know if it works.
Fixed. Thanks
Site Logo on mobile is missing homepage link. When you click it does not go to home page. Thanks
Is not a bug just a theme feature. We will reconsider this in the next update.
It would be very useful to get link on all screen sizes. Users are used to this. Thanks
Hi. This is no feature. This is a bug caused by z-index. On mobile Menu button div is in a higher z index than Logo Block causing the logo to be behind menu div. Because of this i could not click it. After adding this to css it fixed.
@media (max-width: 767px) { .logo-block { z-index: 100 !important; position: relative; }
And un-clickable logo on header is a feature that NOBODY wants.
Thanks
A little disappointed with the support i have been receiving. 
Thank you. Is there something else that has to be fixed?
Hi, I was able to import the Demo Data but received this error: New AJAX call! [ERROR] Failed to import “2014-slider-mobile-behavior” (Media) Just wanted to get advice on if this is something major I’m missing or if I can manually import this using another method. Thanks!
I am also currently experiencing the same problem as carlossouss regarding the mobile slider disappearing as soon as you scroll on mobile screen sizes.
Could you please provide your email or drop us a note at info@keznap.com. We already made a bug fix.
Sure, will do. Thanks!
Do you have another email address? Can’t send you guys an email as I’m getting an error for the domain keznap.com as not found.
Ahh..i am guessing it was a typo and the address is meant to be: info@kenzap.com
Email sent.
Hello. On my page https://www.eclecticmeals.com/ my first row disappears on every page on mobile screen size when i try to scroll down. Is this a setting or bug? Thank you very much.
Could you please provide your email or drop us a note at info@keznap.com. We already made a bug fix.
That email didn’t work for me. mine is soussartdirection@gmail.com. Thanks
email with update sent.
Bug fixed. Thanks
How can you change icon colors? Thanks
Unfortunately custom icons are raster graphics. The color can be changed only by redrawing these specific icons using some image editor. We have noted your request so maybe this feature will be improved in the upcoming updates but it requires some time for redevelopment.
I have access to image editor. I am talking about the SVG icons in INFO MODULE. They are green. I can change them in editor but i need to know how to replace them. Can’t SVG be changed with CSS? Thanks
Just replace images under images folder from themes root
I replaced but not practical since they will be replaced with theme update. If you find a better way please let me know. Thanks
You need to override templates using Child Theme
Could you point me to which template i need to edit? Thanks
We highly recommend you to read this article: https://www.smashingmagazine.com/2016/01/create-customize-wordpress-child-theme/
It will provide you the general overview how better to customize your theme so that updates wont wipe all your changes.
I already have a child theme set up. But i don’t know which template to edit. Thanks
The article above explains how to override your default template using child theme. What were the actions your performed using your child theme, please explain in details?
I wan’t to replace images in image folder to match my colors. But do it in child theme if possible to not lose changes in update. I created image folder in child theme changed colors but no change on front end.
Sorry for slow reply. We have made a small update for you in order to change these types of icons. Please contact us over email: info@kenzap.com or provide your email here.
sent
Is the Woocommerce situation in earlier comments fixed? I would like to buy but i need to make sure it works correctly with Woocommerce to sell food plans. Thank you
Yes it is fixed with support to latest plugins. We will send you an update once purchased.
Regards
Hi, I purchased Madang yesterday and have tried a few times to get it to install without succes. I always start with a fresh Wordpress (Latest 4.8) install. I can install the themes & the plugin ok. I can run the setup wizard ok but then it just stops on a blank page with error: “This page isn’t working is currently unable to handle this request. HTTP ERROR 500” The URL it shows this error on is: ”/wp-admin/admin.php?page=madang-setup&step=next_steps”. After I get this error I am also blocked from accessing the Wordpress back end.
Any ideas appreciated Thanks Les
Thank you for the provided information. Please verify your PHP version should be no less than 5.6 older are just deprecated. Also please provide your email address we will send you access to latest Madang theme versions which we highly recommend to use.
Regards
PHP version is 5.6 and I’ve sent you a separate email to your email address info@kenzap.com as I don’t like putting my email address on notice boards. Thanks Les
replied
Thanks for the new versions. I think I identified the problem which I believe was due to me installing on hosting without having registered live domain. So install was failing but not in an obvious way. Anyway I ran a fresh WP install and used your files and installation completed but I had a problem with the demo content which gave an error: [ERROR] Failed to import “2014-slider-mobile-behavior” (Media) Thanks Les
Thats ok! Just left for old versions. This is a know issue and wont affect your installation in any way. Anyways let us know if you experience other problems.
Regards
Hello, I am wanting to ask specifics about this theme. I needed to know what delivery options were available on this theme as i only wanted certain post codes of addresses to be able to purchase my meals for delivery. I also wanted to have a cut off order time so that people can’t go ahead and order if its the day before the meal delivery as i need time to prep the meals. Please let me know if there a ways to customise your themes. Thank you
These extras have to be designed specifically according to your needs. We can provide a customization service but it a subject to charge. For estimate please provide full project specification and send it at info@kenzap.com
hi i am not able to edit the website. Changes made on the website is not reflected.
Please send us more information at: info@kenzap including the screenshots of:
What you edit What you expect to be changed List of installed plugins
Regards
hi does the template support visual composer??
It support Page Builder by SiteOrigin. You can edit pages in live. No coding skills required, no shortcodes. Just beautiful interfaces.
I am also having the checkout/order-received page formatting issue- The tags are displaying as the get is formatted so it shows like: “ $ 97.20 “
”< span class=”woocommerce-Price-amount amount”> $ 97.20”
”< span class=”woocommerce-Price-amount amount”>< span class=”woocommerce-Price-currencySymbol”>$97.20”
This started to show up after last WoCommerce update. Please provide your email address we will send you a patch. Sorry for inconvenience.
Regards
email sent
Hi Alex, I apologize for my client’s anxiety. I appreciate your support and we will continue to communicate in private mail. 
Thank you for this message. Everything is OK. We are about to send an update to your client soon.
activeeatsdelivery needs your attention. We have gotten no sensible support from you. Would you please reply to our support requests.
Thanks you
Sorry for inconvenience. We have noted your last emails and we ll provide a reply to you tomorrow. Its almost midnight here and our developers have to sleep at least sometimes in order to provide great and high quality software for you!
Regards
