Sorry, I should have said, the site is www.fptrainingltd.co.uk. There are buttons on the Home page banner, and Case Studies pages, for example.

Hi,

thank you for contacting us.

We already answered on your support ticket.

Best regards

Hello, you can edit /build your blog post with the visual composer, if you have it enabled for posts. If you need any further assistance please do open a ticket at http://anpsthemes.freshdesk.com .

But I have to notify you that your support has expired, to ensure the best possible support please do extend your support.

Thank you and best regards

Hello, please explain a bit more what you mean with “route of the menu”. Providing a screenshot can help us understand quicker. Thank you.

here you can see https://prnt.sc/ff79e8

Hello, there is no specific option to allow you to change the breadcrumbs. By default it shows Home – parent page title – current page title.

You will need to edit the PHP files in order to change it. Please open a ticket at https://anpsthemes.freshdesk.com where we can help you with what files / code require changing.

Hello, for the main logo, upload a 2x image and set the size to the 1x inside Theme Options.

To add support for all (content) images, use: https://wordpress.org/plugins/wp-retina-2x/

Hi, I did it and it worked. But how can I do it for the sticky logo, mobile logo and the logo that goes in the footer? There is no option to set the size 1x. Thanks

I resolved it, thanks

Hello,

thank you for letting us know. We have made the code changes and they will be included in the next update. This means you client can update the theme in the future.

Kind regards, Anpsthemes

Hello, we are not sure why the issue is happening on Freshdesk, as other users are not experiencing the issue. Please continue the discussion using our support email (we see you have already sent us an email and we will respond to it shortly).

Hi. There is no such option out of the box. Mayve there is a plugin for it? For more details please contact us on support@anpsthemes.com so we can talk details. Thank you and best regards.

Hi,

thank you for contacting us.

Could you open support ticket: https://anpsthemes.freshdesk.com and include which error did you get?

Thank you.

Best regards

Hi,

thank you for contacting us.

Loco translate plugin is to have only in 1 language which is not English and that means you already have content in this language. If you need multi language site than we suggest you to use wpml (not free) or Polylang plugin.

If you have any question, do not hesitate to contact us.

Best regards

thanks for the quick response. I have tried Polylang, but I don’t think it works well with your “Accounting” Theme. The menu is out of sync after installation.

Did you select menu as primary menu. If this still won’t work, please open support ticket: https://anpsthemes.freshdesk.com and we will check what could be wrong.

Best regards

Please open support ticket: https://anpsthemes.freshdesk.com and you can post screenshot, site url and wp admin login data there. All tickets are private.

Best regards

I have been trying to submit a ticket for more than 4 times. I see zero submitted tickets from your site.

Interesting, please do send us your issues on support@anpsthemes.com and please tell us with which mail did you open ticket since it is possible you just did not confirm the mail, so we can try to find it and confirm it for you.

Thank you

Please update the theme plugin by removing the “Anps Theme plugin” under Plugins. Once uninstalled, navigate to Appearance – Install Plugins to install the latest version of our theme plugin.

Hi,

thank you for contacting us.

Please open support ticket: http://anpsthemes.freshdesk.com and include site url and wp admin login data. Also please enable all errors on your site (in ftp root folder edit wp-config.php and set define( ‘WP_DEBUG’, true ); to true (like on this example.

Best regards

Yes, of course, you can modify all aspects of the theme. Hope to see you as our client. Thank you and best regards

Hi,

thank you for contacting us.

It seems like you didn’t have installed woocommerce and importer didn’t import woocommerce products. But everything else should be ok.

If you have any question, just open support ticket and we will help you.

Best regards

Hello, longitude and latitude are supported for the “location” field as well. For example 46.0569484,14.5056536 will add a marker in Ljubljana.

no, if I enter this it is showing blank space, Please check

Hello, we have tested the longitude and latitude before we responded previously and it is working on our testing server. Make sure you are using the latest version of our theme (3.5).

If you cannot get it working, please send us your a link to your site and login access on https://anpsthemes.freshdesk.com

Also please check the developer console (F12) and check if any errors are reported by the Google Maps API.

Hi,

thank you for contacting us.

Please open support ticket on: https://anpsthemes.freshdesk.com and include site url and wp admin login data and we will check what could be wrong.

Thank you.

Best regards

Thanks for your quick replay – already did

Hello, the telephone number and 2 buttons are already available on mobile, just hidden and can be shown by pressing the down arrow.

You can use CSS and disable the drawer effect:

@media (max-width: 991px) {
    .top-bar,
    .top-bar .container {
        height: auto !important;
        padding-bottom: 0;
    }

    .top-bar-close {
        display: none;
    }
}

Place the code under Theme Options – Custom CSS.

Hello, under appearance – theme options – page setup, you will see the section general top menu section there you will see the options for search icon.

I hope that helps. If you need any further assistance do open a ticket at http://anpsthemes.freshdesk.com and our support staff will be glad to help.

Thank you and best regards

Hi,

thank you for contacting us.

Here is an article how to update a theme: http://anpsthemes.freshdesk.com/solution/articles/12000026424-how-to-update-theme If you have any question, please open support ticket: http://anpsthemes.freshdesk.com

Best regards

Hello, please do open a ticket at http://anpsthemes.freshdesk.com and our staff will be glad to help you. Thank you and best regards