147 comments found.
Hello, great Theme!! Any 2018 update…?
Yes, we will update next week. Thanks,
Hi, once again i made a ticket on jakiro support and still, i have not received an answer -> can you check it?
Please paste ticket link here I will let my technician check it soon
Have noted with my engineer. Process soon
Hello, I made the purchase of the extension of the support a while ago, of the doubts I have had so far I have not been able to solve any and now I have more than two weeks with two new questions that have not even answered me. Can someone tell me why?
Please paste your ticket here that I can call to our techician about your case, thanks
What is the relation between “Jakiro fashion shop wordpress theme” and “jakiro prestashop theme”? I want to make an online ecommerce website, witch kind of themes i need to buy? Both of them or i can only use the standard “jakiro fashion shop wordpress theme”? I would like to do an ecommerce website like this site : www.peoplestorekr.it (for this site you know witch kind of themes did they use?) many thanks for your cooperation. Br /Emilio
Wordpress and Prestashop are different CMS. And we are only the author for Jakiro Wordpress, we do not provide Prestashop. Thanks
I’ve been waiting 6 days for a reply on jakiro support site… same user as here.
We are sorry that we have moved our office this week for new hear. Please give us your ticket link and I will let my engineer answer you on Tuesday (GMT+7). So sorry about this. Thanks,
Hi!
Ineed helpwith the image slider. Onlyone ofthe pictures have the text and “shop now” button. Tried to copy the text and add link but stilldoesnt work
We only submit through ticket, you can submit to PreSale category on http://jakiro.ticksy.com Thanks,
Greetings! After updating the plug-in store and updating the theme itself, the statistics of the plug-in store shows that the theme uses obsolete files. And if this is not a problem, then where are the standard methods of payment and delivery, which are present by default in the store plug-in? thank you very much for the answer!
We have updated in latest version 1.1.20, Please redownload and reinstall. Thanks,
You can post on PrePurchase category on http://jakiro.ticksy.com
I also have that same message about WooCommerce has a bunch of outdated templates… is this going to affect my site right now when i finish it or do I have to wait til you guys update the theme?
It is only notification. It does not effect to any functions. We will update theme tomorrow then you can download and update theme. Thanks,
ok thank you!
also with the slider… i imported the dummy content but then it says on some there is no slider… and i see there are 2 different zip files for the slider im assuming thats the content for those missing.. where do i upload that and put it where so it shows up?
Please submit a ticket to http://jakiro.ticksy.com that our engineer can guide you step by step. Thanks,
We have checked and WooCommerce templates are updated to the latest version. Please redownload jakiro package from themeforest and re-install the theme. We recommend you should submit a ticket to http://jakiro.ticksy.com that our engineer can guide you step by step. Thanks,
I just received the following notice that the theme needed to be updated any intel you could provide from your end on when this will be final? Your theme () contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Thanks for your recommendation. We will fix it soon. Then you can update theme.
We have checked and WooCommerce templates are updated to the latest version. Please redownload jakiro package from themeforest and re-install the theme. We recommend you should submit a ticket to http://jakiro.ticksy.com that our engineer can guide you step by step. Thanks,
Hello, i have problem with the background (shop page.) Page: http://ferrera.sk/shop/
Unfortunately, does not show image (header). What should I do? Thank you.
Please submit a ticket to http://jakiro.ticksy.com If yes please give us your link. Thanks,
HI, I have a big issue with minicart. It is completely unclickable -> when someone mouse in on minicart icon the minicart show but it is disappearing immediately when someone mouseover from the icon. This issue highly decreasing conversion! How can I fix it?
Please submit a ticket to http://jakiro.ticksy.com that our technician can help you soon. Thanks,
Hmm – check your system. I’ve sent a request 5 days ago and so far I have not received any response. My ticket – PRIVATE TICKET #1315641
My technician has answered on your ticket. Please keep in touch. Thanks,
Hello, I placed in a ticket (https://jakiro.ticksy.com/ticket/1249075) and have not heard back from anyone regarding it. Its been about 2 weeks now with no response. Thanks!
Hello – I think there is a bug with the theme. When I activate the Siteaso Core plugin, this is when the visual composer does not work properly. When it is deactivated, it seems to work but with issues.
I have noted with my engineer, he will answer today. Have you updated the latest version? And please give us admin account on your ticket, my engineer will take a look your site.
I have given admin access information already in the ticket referenced above. The update causes problems with the website. After I update, the whole site goes blank.
Our engineer has answered you on your ticket, please follow up your ticket. Thanks,
Is compatible with Loco Translate ?
Yes, it does
I also reported with a ticket a while ago, the part of the cart header I can not translate it
Ok please follow on your ticket
I have noted with my engineer, he will answer today
hello, news for ticket ?
he has been answered please follow your ticket
‘Live Preview’ button not working on your product description page. Please advise
We have fixed live preview link, thanks for your notification, or you can go directly to http://demo.lunartheme.com/jakiro
Hello – if I download the latest download, will this include the latest updates? My visual composer isn’t working properly so i think an update may fix. Thanks!
We have update latest version, please downloaf and update, Please submit a ticket to http://jakiro.ticksy.com that my engineer can support you. Thanks,
Hello, this is a great theme. I have one problem. I have theme style with left menu. But when i watch website on mobile device, menu is very bad. When i open some category in menu, menu is re-open on all mobile screen. Our customers have problem with this. because they dont see products but only they see full menu on screen.
Please submit a ticket to http://jakiro.ticksy.com that my engineer can support you. Thanks,
I am having an issue with the number of products displaying on my Shopify page using your simple Jakiro theme. When I show the page it has one row of 4 products, then a row of 1 product, followed by a row of 4 products, then a row of 3 products. What I would like is just 3 rows of 4 columns each. Not sure why this puts one row with only 1 product in it. Can you please help? I have submitted a request on jakiro.ticksy.com/ticket and no one has responded.
Dear, we only sell wordpress we do not sell shopify, please contact the author that you have bought shopify version. Thanks,
This is author for Jakiro shopify: https://themeforest.net/user/engocreative
Hello I opened a ticket but I did not have any answer.
I will noted with my engineer about your case soon
hi ive bought your theme i have a little problem whit it only cause sidebar on shop arent visible… i really need all that filters.. can you help me?
Please submit a ticket to http://jakiro.ticksy.com and send us admin/ftp account, we will double check your case. Thanks,
Every time I install, I get the message “are you sure you want to do this”. I know this can mean a few things but I’ve updated my hosting space, I’ve tried the downloaded zip and the one inside that folder. The one inside only installs a few elements so I’m assuming it’s the entire zip ??
Have you post to http://jakiro.ticksy.com ? Then give us ftp and admin account we will double check your hosting. Thanks,
Will do thanks..I have an incredibly basic question: I’m struggling to find where the background images are loaded, not on the page in VC, not in theme options, not in DHslides or Slider revolution? What am I missing?
Please copy your question in to ticket. and give us some describe by images. Thanks,
