170 comments found.
Hey,... when I want to edit the functions.php, i always get an syntax error. But i know there is no error 
What could that be?
Hi,
we do not often support for customizing but you can post a ticket on our support system. Our supporters will check it for you
Thank you, if you need some data, than you can send me an email.
Ehm, where can i find your ticketsystem?
Hi
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hi, First of all thank you for the wonderful theme, I’m facing a problem after installing the WPML with the theme, in the other language the cart doesn’t update after i added products to it, i need to refresh the page or go to the cart to notice that there have been products added.
Hi,
Many thanks for your order! but we do not support here.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Hi there, im facing a problem while entering the supporting system, is there a way i can send my issue the developers without entering the support system by e-mail for example
Hi
Pls send me the purchase code to my email: kutethemes@gmail.com. I will help you to check it with my support system. Thanks
I bought this template today, after i updated woocommerce i get this notice: Your theme (TechOne) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Another thing i always see mailchimp api notice but i dont use mailchimp and i dont want it. How can i turn it off?
Hi,
Many thanks for your order! We do not support here.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
I did but no answer !? Can we solve these problems?
Hi! 3days passed still no answer, no solution? Than i ll send refund request!
No support at all!
Hi
Our supporter asked a FTP account of your site but you have not provided it for us.
So could you send me one FTP account and admin login to my email: kutethemes@gmail.com. I will support directly for you.
Thanks!
I am still waiting for you
After installation on wordpress i just get a white screen saying “do you want to try that again?” Could you please advise?
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
Is there any way to add GBP to the currency?
Yes sure! pls post a ticket on our support system. We do not support here. Thanks
Nice looking theme. Does it work WITHOUT Visual Composer?
Hi,
Most of themes on themeforest are made with VC Thanks!
Thanks, but you didn’t answer the question?! Can I deactivate VC?
Nope, it is made with VC. Thanks!
Ah. That’s a shame. Too many good themes are married to VC. There are far better page builders out there – like Beaver Builder and Elementor.
Most of buyers are familiar with VC and they want themes that supports it
“Supports it” is not the same as “Won’t Work Without It”!
It can work with VC but the home pages can be built faster and easier with it
Great! Now you may have a new customer!
Thanks for the feedback.
Shortcodes can work without VC but you can need to work much more a bit to make home pages like my demos, if you do not want to use VC
Hello
this is Ciro Coppola: I HAVE PAID BUT THE TEMPLATE DOESNT WORK
I have en error message and you didnt help
Why you suspended my account? I am not FAKE like you stated and NO i dont want to “destroy” your item?
I have opened a case with Paypal. Please refund asap
Ciro Coppola
If you use other account to spam my item. I will contact with themeforest
As I said: We are here to support for you. Send me the admin login to my email: kutethemes@gmail.com. I will help you to setup it for you.
Hello, great theme I need to translate it but I don’t know how, any suggestion? Thanks
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
hello, just purchased your template. Cannot install, I had the following error message, can you tell me why? Thanks “The package could not be installed. The theme is missing the style.css stylesheet.”
Hi,
Many thanks for your order! Perhaps, you did not setup-ed it correctly.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
hello, please refund ASAP.
I paid
It doesn’t work
I’ve wasted time
Please refund my money
Thanks
Hi,
As I said above: perhaps, you did not setup correctly. All of other buyers did not meet the issue like you and I double checked my theme and it is still OK.
You can either post a ticket on our support system or send me an email to kutethemes@gmail.com and do not forget to provide the admin login plus one FTP account. We will help you to setup the theme on your site.
P/s: pls notice that: setup service does not include in the sale but we will help you for free.
Thanks!
I am still waiting to get the login information to support for you. Thanks!
I would like a refund please
Hi
There are no buyers who want to refund except you. If you do not know : how to setup. Pls send me an email to kutethemes@gmail.com and do not forget to send me the admin login. I will help you to setup it.
You also can contact directly with me via Skype: kutethemes.
Thanks!
after support from creator, I am now keeping the item
Adding tl currency
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
HI! Great job! Before i buy pls check the functions.min.js:1:115 firefox says: unreachable code after return statement Thanx
Hi
OK sure, let me check and if it has the issue like what you said, I will update for my theme. Do not worry. Did you check on my demo?
Thanks
Hello! Sure i checked that’s why i sent msg about the error! Regards
OK, let me check and update for the theme. Thanks!
Hi
I have updated the theme. Please re-check it and you can buy it now.
Many thanks for your great comment
I am looking for your documentation but I can’t find, any hint?
You have not bought my theme yet
Just install your theme, as I wasn’t happy with the store I was using. So far I’m very happy, you have such a nice looking theme. However, I’m seeing some problems. “Sorry, no products matched your selection. Please choose a different combination.” This appears for half of my inventory? Can’t figure out why
Hi,
Many thanks for your order!
You only need to configure a bit. We do not support here.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login. Our supporters will guide for you.
Many thanks for your patience!
Hello, with the products the stock is not displayed in the shop, they can fix this error
Greeting Mille
Hi
Could you post a ticket on our support system pls? and send us some screenshots there too.
Thanks!
Hi, Credit card gateways is not display correctly on checkout page
Please can you fix the issue
Hi
OK let me double check and update for the theme if it has issue like your comment. Many thanks for your great comment.
My coder said with me that. He could not login with the information that you provide via our support system. Please re-check it then resend us… Thanks
Now I checked and it worked, login information is correct. also i sent login information by email to kutethemes@gmail.com
OK, thanks!
When we use your template, on our products page all our text is showing big double line spaces. We need to have only single blank line spaces added to our text. Is there a code to fix this issue?
Hi
OK, let me update for the theme. Do not worry. Thanks for your comments.
Hi, I just received an update notice through mail. how do we update the theme? i’ve checked “theme options” and the documentation provided in the zip but found nothing. thanks in advance
Hi
You can download the latest package from themeforest and check the changelog file here: http://techone.kutethemes.net/changelog.txt
Thanks!
my question was rather about how to update the theme??
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Hi!
just buy your theme and have problem uploading the file techone.wordpress.2017-05-19.xml is this the data content for demos?
When uploading the file every times I get 500 Internal Error. Exist other manner to upload the demo content?
memory_limit 248M
max_execution_time 60
max_input_time 60
post_max_size 128M
upload_max_filesize 128M
regards
Hi
It’s strange!
Yes, it is…
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will support for you.
Many thanks for your patience!
just created, please see the ticket, and thanks
Yes sure! It is midnight here. We will check and reply to you in the morning. Thanks
Hi
why is the demo not working? http://techone.kutethemes.net/
Showing Error – The page isn’t redirecting properly
also kutethemes.net, your website is also not live.
Confused to proceed with buying, please advice.
Not sure it’s a local issue, I can see in google chrome. The problem was with cookies. website loaded when I clear it.
Hi
Could you re-try now? It is still OK here. OK, I will contact with my hosting provider. Thanks for your comment.
Hi I already made the purchase. Now implementing it. I might need some support from you. I will talk to you on support.
good theme, all the best for future sales.
Hi
Yes sure! If you need some help, pls post a ticket. Our supporters will reply to you.
Many thanks for your purchase!
I am not allowed to log in to support
Hi,
Pls send me an email to kutethemes@gmail.com. I will help you. Thanks!
Hello, how can I enable Catalog Mode?
Hi,
Many thanks for your order! It is night here.
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account. Our supporters will guide for you.
Many thanks for your patience!
