24 comments found.
Hello, sorry for the incovenience, already bought the new license, please can you help me solving the problem I´m having with the mobile device contact form fields and also receiving the messages sent through the contact form.
Thanks
Please create ticket here with FTP access we will check https://www.radiustheme.com/ticket-support/
Thanks
Nivo Slider can’t slide otomaticly, i have copy from templete, give solution
Hi there,
I wonder if you can help me with a very small change to the Elvis Template please?
I am trying to make the menu area at the top of the page have a black background instead of the transparency. I have managed to change it to black when it scrolls but not when its static at the top of the page. Can you please help?
Kind regards, Marcel
Hi there,
I am having problems trying to get the contact form to send emails to Office 365. I know PHP doesnt normally support this with authentication but can you please provide me with a script that can send emails to Office 365 for my company website. I have purchased the template and this is the last thing that I need to get working!!
Thank you for your help. Kind regards, Marcel
Hello,
Thanks for purchasing our Template.
Sir our form send mail via PHP sorry sir don’t work with office 365 better ask your hosting to enable PHP mail.
Thanks
Hello,
I´ve noticed the responsive version of the contact form is not working, I can´t fill the fields, please, can you help me?
Thanks a lot.
Hi,
Can you fix see this https://www.dropbox.com/s/4ey194x7vumn97r/In-mobile-device-contact-form-not-working.jpg?dl=0
Or send me FTP access I will fix.
Thanks
Thanks a lot, it works perfectly now.
Thanks too !!
Hello, you helped me a while ago with this problem and the mobile device was solved but I didn´t noticed until now that i´m using this template again for a client, that the messagges are not being sent 
Can you help me? www.webdsg.com/rp-asesores-final
Thaks a lot for your support
Or if you can help me telling me what was the mobile device error before, cause the link you sent me that time doesn´t exist anymore.
Thanks again
Hi,
How many licenses you bought? Single license can not use for another client. You need to buy another license.
I need to solve the problem on the original license, like i mentioned before, when you helped me, the problem of the mobile device contact form fields was solved but I didn´t notice the messages were not being sent. Please can you tell me again where was the problem so I can fix it or update template with the problem solved? or do I renew support? what should I do?
Sorry you are using in another domain another client as per license policy you need to buy another license.
We provided support 1 year ago support also Expire.
This is violation of license of Envato
Your message
“i´m using this template again for a client, that the messagges are not being sent”
Didn´t know…i have no problem buying the other license and I´ll contact you again, thanks for letting me know
Iam purchase this template code : 49b53cff-7ff1-41c4-bc04-0f6e76bb8425. on 18 jan 2018
1. in our home page (index page)
http://opsinghania.com/ops/index.htmlThe home page main image doesn’t scrolling. how to configure file then image scrolling auto. which file how can change this setting.
2. Under About Us page http://opsinghania.com/ops/aboutus.htmlUnder about us page Discover More and Our Partners between blank space so long how to reduce this space very short.
plz resolve my problem & reply this msg.
Thanks
Hello,
Thanks for purchasing our Template.
1) You can change it from vendor/slider/home.js line 28 manualAdvance: true make it
manualAdvance: false
2) You remove a section so top section got a bottom padding and team section got top padding so it get double. Need to write a custom css to remove one padding.
If can not figure send me FTP access support@radiustheme.com
Thanks
Hello,
Can you please answer 2 questions.
1. Where is the preloader.gif ? I uploaded a new one but the old one is still showing…
2. Is there any way to load the site FIRST before all the images, etc. My site has a lot of images so when users login all they see is a BLANK WHITE SCREEN until the loading is finished. Can you tell me if there is a way to make the page load before all the images etc, so there is not a blank screen for a few seconds?
http://www.initialcoinofferingmarket.comI know it’s partially because I have over 200 images on the home page.
Hi, Happy New Year !!
1. Though your gif image is already changed which is show in loading time nevertheless i say the file location of preloader. Location: img/preloader.gif.
2. For first loading you can optimize all images from here https://tinypng.com. Then your site improve loading time.
If you not want to see the BLANK WHITE SCREEN loading time then you only remove the preloader section which has the below of footer. Remove: <div id="preloader" />
Thanks
Hello, I have changed my mind, I want to know if I can make the images SMALLER and have more per line? say 5 images across instead of three and smaller sizes.
Can this be done? I’m talking about the tiles that automatically align and move to 3x across, I would like for 5 or 7 max? is this possible? please explain how kindly awaiting your reply.
3 per row: col-lg-4 col-md-4 col-sm-6 col-xs-6 col-mb-12
4 per row: "col-lg-3 col-md-3 col-sm-6 col-xs-6 col-mb-12
Thanks
Hello, there is a loading image in between every page, and mine is missing, it says 600×360 blank image and it is nowhere to be found. Where is this referenced? and what is the file location / name?
Hi,
You mean pre-loader image?
Thanks
hi i am wondeirng if there is any documentation for this?
Sir it is HTML template most of text you just open by any editor and replace as your own text. Yes see in the download folder there is a documentation how to change google map, contact form etc…
Thanks
I still cannot edit the ELVIS on the top of the mobile menu,
Please tell me exactly which code changes I need to do and where to change them?
Tell me which files of mine I need to send and I can email you them or upload to zippyshare
please use my support@btcethereum.com email address
thanks
Hi, Please mail me Site URL & FTP access I will apply your site.
Thanks
I emailed you the private ftp info from support(at)btcethereum.com to your email support(at)radiustheme.com If you didn’t get in your inbox it may have been sent to your spam.
THANK YOU FOR THE HELP!
Yes I got it. Working on this.
Will update you when done.
Thanks
Thank you for the fantastic support, everything I asked for was done very quickly. Thanks, best bootstrap theme too!
Thanks sir !!
Can you provide instructions for HOW TO UPDATE so we don’t lose our changes we already made?
I purchased 1.0 and now it’s 1.1 and I don’t want to lose all my edits.
Thanks
Hello, HTML need to update manually mainly mobile logo fix in this version. If you need that need I can tell how to update that. HTML and CSS changes needed.
Thanks
Hi,
can you please tell me how can I change the Elvis template logo on mobile and how can I do i redirection after the contact form has been sent?
Hello, It is Text base logo. You want image logo? Then wait I will update tomorrow.
Contact form is AJAX submission no page refresh to add redirect need to work on AJAX JS.
Thanks
Congratulations! Nice Work, Good Luck With Sale 
Thanks !!
Congratulations! Good Luck
Thanks a lot !!
Great theme, thanks
Hello, Thanks for purchasing my template. Can you send me url?
Yes sir in HTML original image don’t allow with download version when themeforest reviewer check. You will replace placeholder image with your own image.
Are you fetching any other issue? Please let me know I will support you.
Thanks
I sent you an email, thx
I replied you.
Clean and Professionnal work RadiusTheme 
Thanks a lot !!
Great Work, Congratulations GLWS
Thanks a lot !!
very cool work, nicely done i wish you all the best for the upcoming sales
Thanks !!
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks !
Congratulations! Nice Work, Good Luck With Sale
Thanks a lot !!
