28 comments found.
Hands off that theme! Last updated more than 2 years ago it only works with WP 4.9 … sorry guys, this ain’t an option
will there be a template update?
Hello. Sure, in the near future we will release some updates for the theme.
I bought this theme unfortunately and it’s broken. I change my header settings in the Theme Settings page but it doesn’t matter, the theme doesn’t want to change anything, it keeps the default ones active. Stop selling broken themes….
Hello and thank you for purchasing. Please read our documentation, which is in the archive with the theme. There you will find the answer to your issue. If you still have problems please write to our support team your message using Support Tab on a product page.
Hi Have problem: Unpacking the package …
Installing the theme …
The package could not be installed. The theme is missing from style.css stylesheet.
Theme installation failed.
What should i do?
Hello and thank you for purchasing. Please make sure that you are uploading the right THEME_NAME.zip archive (in the archive there should be css style files, php, etc). If you still have a problem please write your message to our support team. I think we can solve your issue.
Hi,
will you be adding WooCommerce any time soon?
Thanks.
Hello and thank you for interest in our products. At the moment we do not plan to add a WooCommerce, but it is possible in the near future we will implement it.
“but it is possible in the near future we will implement it.” know when is the near future)
Guys, I really wanted to buy this theme for one of my personal projects. However, after reading some of the comments – I double checked mobile performance issues and they are still quite there. Any plans for fixing that and improving mobile experience? You’ve done quite a nice job for bigger resolutions, it would be a shame to not follow the same thing on mobile.
Hello. Thank you for interest in our products. On mobile phones, in any case, there will be performance problems because they are weaker than computers. However, these issues are only on our demo site because we use tons of elements, animated objects, etc, which greatly slow down the work of mobile phones. Anyway, most users will not be used so many elements on his pages, accordingly the speed of the site will be default. Sure, we can disable all big elements and animations on mobile resolution, however this will produce extra code and possibly for someone unnecessary code and also contradict our paradigms – to make the themes universal and easily customizable.
Love the theme and really want to buy it but when I visited the demo site on my iPhone it didn’t work as well as on my iMac. It loads really slow and scrolling down the page is almost impossible. Is it possible to look into this matter? Thanks.
Hello. Thank you for interest in our products. Please try to reload the page several times and I think everything will be displayed well. Anyway, some slow page loading/scrolling on the demo website will be quite a bit visible (especially on phones). Because on demo website we try to show maximum theme functionality with tons of elements, sections, effects and animations (icons, blocks etc) for each page. Most users will not be used so many elements on his pages, accordingly the speed of the site will be default.
Hello?
I sent two support requests last week with no response. Is there a better way to get in touch with the author?
Hello. We checked all your tickets and answered your every question (about xml demo data and header items issue). Just duplicated the answer again. Could you please check a spam folder in case you did not receive anything?
What email address did they come from? And did you send them to the address address specified in the ticket? brocasbrian@gmail.com
Please write again to our support team, and we will try again respond to your last message.
What am I missing? There are NO settings to allow for different logos for header and sticky header? Only ONE logo can be used? And NO settings for mobile ANYthing?... logo or otherwise?
Please… tell me I’m missing some settings here somewhere.
Hello and thank you for purchasing Jugo. Our support team has already answered to your question. Please check your email.
hello! I am having some problems installing demo content. and I can’t find any DEMO FILES… Perhaps, I must purchase ‘theme installation’?
I need my website to look like this
http://preview.themeforest.net/item/jugo-responsive-multipurpose-wordpress-theme/full_screen_preview/20143137?_ga=2.179610212.1348744183.1501461097-665424259.1499652312and I already read other questions. but I can’t find theme archive
How can I do?
Thanks!
Hello and thank you for purchasing Jugo. Please write to our support team your message using Support Tab on a product page.
I already sent messages, but item’s author does not send any messages… after 1 previous week. so, I sent today repeatedly twice.
We checked all your tickets and we answered for last one 1-2 hours ago. Just duplicated the answer again. Could you please check a spam folder in case you did not receive anything?
Thank you for quick answering 
I checked all my email folder(included a spam folder) however, anything can’t found mail. Could you send an email to other my email address? pakhyosang@naver.com
Ok. Please check your email. Now we’ve sent you a message to your new specified address.
There’s and error when the site is visualized from a mobile device. A horizontal scroll appears that shouldn’t be there. The website is dismantled.. a bit messy. I need your help to correct this.
Hello and thank you for purchasing Jugo. Please write to our support team your message using Support Tab on a product page.
Hi!
I’m having some issues with theme customization. That is, even after you change the settings in the logo, it does not change on the page. Always keep the text “JUGO”.
Two other issues, the navigation customization is not working. I can not change the navigation that appears on the website, nor change the contents of the footer. I can change but the changes do not roar effect.
Thank you for your help.
Hello, thank you for purchasing. Please write to our support team your message using Support Tab on a product page.
Hello, love the theme, but just have a quick question. I want to upload the xml file of all the site content onto my site, but there is no demo xml anywhere in the files and documentation that I downloaded. Where do I find that?
Hello and thank you for purchasing Jugo. Please check theme documentation (in theme archive pack) to find lInk to XML demo file and detailed instruction for demo content import. Hope it will help you. With any difficulties, please contact our support team using Support Tab on a product page. Thanks again for using our products.
Hello, Does this theme include the Envato Plugin?
Hello and thank you for purchasing.Nope but you can download/install it yourself.
fantastic work! best for your sales in 2017
Thank you very much 
hello! i’m having some problems installing demo content 
i need my website to look like this: http://jugowp.aisconverse.com/single-work/new-zealand-adventures/
can you help me? i can send WP details and access.
Thanks!
Hello. Thank you for purchasing. You can find demo content installation instructions in theme documentation. Please check it in theme archive that you downloaded after purchasing. If you are having difficulty installing demo content please write to our support team (using Support tab on a product page) this message and attach the wp-admin access/details for your website.
good job on this, fantastic I wish you big sales and a nice day
Thank you very much, Eric
It is very very very good design and awesome work! GLWS
Thank you very much!
Great Work, Congratulations GLWS
Thank you very much!
