96 comments found.
Hi, I am waiting for a reply for an issue raised 3 days back on ticksy. Please help!.
Hi,
Please, note that ticksy is under maintenance mode since big update should be released soon. In the meanwhile, please, reach us here support@edge-themes.com and we will assist you there.
Edge
Hello, is it possible to play a video on the homepage?
thanks,
Hello,
Thank you for taking interest in our Shade theme. Yes, you could achieve that usign Slider Revolution.
Best,
Edge
excellent! thanks.
You are welcome!
Re http://shade.edge-themes.com/portfolio-item/big-slider/ anyway to prevent images being linked to a pop-up gallery? Within the resulting pop up on a mobile Android the images are extremely small why?
Hello,
Thank you for taking interest in our Shade theme. Yes, there is option to enable/disable lightbox for images in single portfolio items https://www.screencast.com/t/0OVT2VHSp9 Lightbox script is making that proportion, but with minor css code, it could be full width on mobile.
Best, Edge
When I add video to this page it appears at the bottom of the photos. I want you to look at the top. What can I do?
Hi,
Please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support team will gladly assist you.
Edge
Ticsy website not working
Hi again,
If you just purchased the theme, maybe data isn’t ready yet so try just a bit later. Also, make sure that you are logged in with the Envato account form which you have purchased the theme, and you can also try to clear browser cache and to login again. There is also another way for submitting a ticket: logout, and then enter your purchase code https://www.screencast.com/t/nqAo4OktrqS so try that also.
Best, Edge
I opened the ticket 5 days ago. But no answer.
https://edge.ticksy.com/ticket/1269999/Hi,
Our support agent has already answered. Please re-check your ticket. Thanks. 
Best, Edge
Hi there,
Theme looks awesome.
Simple question : Can we add a category filter in the portfolio page ? I can’t manage to find it on your demo.
Best, Alex
Hi Alex,
Category filter is available from element options https://www.screencast.com/t/x8JVs5dBE
Edge
Hi. This is a great looking theme!
In your examples the masonry portfolios both have 8 items. Can I add more to this or is it just limited to 8?
Hi,
Welcome and thanks for taking interest in our theme! Glad you like it!
Yes, for sure. In Edge Portfolio List element settings, you can set your desired number of items.
Please take a look: https://www.screencast.com/t/hIvxlo4siIAA
Best, Edge
Hi! I’m thinking on buying this theme but i really need a subscription box ( would be perfect on the beggining of the pages and or footer) Are you thinking on adding it? Thanks a lot. Susana Cristina
Hi,
Welcome and thanks for taking interest in our theme!
If you are referring to newsletter form, you can make it over Contact Form 7 plugin. Please take a look: https://www.screencast.com/t/3o60IpOXFV
Hope this was helpful.
Best, Edge
im about to purchase please is this theme wordpress compatible ?
Hi,
Welcome and thanks for taking interest in our theme!
Yes, it is. We are selling only WordPress themes on our profile.
Best, Edge
Hi Good day, i interested with you beautiful theme but wondering is the proof gallery can be further zoom in the photos? cause sometimes we want to view the details.
Thank you.
Hi,
Welcome and thanks for taking interest in our theme!
As you can see http://shade.edge-themes.com/proofing-gallery/proofing-gallery/ the gallery photos are already opening in Lightbox popup so people could view the details clearer.
Just click on the image and you will see popup functionality.
We didn’t implement any additional zoom options for proofing gallery images.
Best, Edge
Hi, Im trying to activate my revolution slider with my purchase code but does not work. Can you please help? Thank you, Regards
Hi,
Welcome and thanks for writing in!
We bought extended license for Revolution slider plugin, and we can’t give you license code because of policy and terms of Theme Forest, because of that we included this plugin in our theme (you can find plugin in theme folder/plugins/ there are installation files of this plugin), also we will update this plugin to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugin if it exists.
Best, Edge
Hi, I have raised a ticket for the horizontal portfolio issue. Would appreciate an early reply as I have a client delivery tomorrow. Thanks.
Hi,
Welcome and thanks for writing in!
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Hi, the revolution slider plugin is not getting activated. I put the purchase code of this theme but it says wrong purchase code. I hope i don’t have to purchase it separately again. Please help. Thanks.
HI,
Welcome and thanks for writing in!
We have located your ticket on our support forum. It will be answered asap. Thanks.
Best, Edge
Hi there,
How can I edit the Portfolio info headers on the single portfolio pages. (Ex. CATEGORY, PHOTOGRAPHER, YEAR, SHARE) I don’t see a ‘single-portfolio.php’ file to edit or any options in the theme options to edit or delete these titles, only to add additional ones.
Thanks!
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Excuse me, 2 questions: where can I change the favicon and where can I change the preloading symbol. thank you. Luca
Hi,
1. You can change favicon in Appearance -> Customize -> Site Identity. Have a look: https://www.screencast.com/t/omNBT1btvy
2. Please go to Edge Options -> General -> Settings -> Preloader style https://www.screencast.com/t/HUBgwox2Best, Edge
Hello, I’ve just bought your theme, can you help me? I can’t hide or delete the little square buttom at the bottom of the pages. the of reports “quick links” if pressed. Thenk you. Luca
uh I have found the quick links plugin and disabled it…
Hi,
Welcome and thanks for using our theme!
Glad you found solution! Thanks for update!
If you need any further assistance, just submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
WOW ! Ass soon as I get paid, am purchasing this theme! Looks stunning! Do you have all the examples included for the import?
Hi,
Welcome and thanks for taking interest in our theme!
Yes, once you import all demo content successfully, you will get all pages in Pages tab in the dashboard and will be able to set your desired homepage in Settings -> Reading.
Best, Edge
Hi,
When I use the “Default header”, my logo is positioned correctly. I want to use the “Light version” to have the white font. When I use the header and the Light logo, my logo is no longer displayed. Can you help me please?
www.leslietouati.fr
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
could somebody help me please? i have a menu navigator problem and i don’t know how to fix it. please tell me what to do. www.ramyabouantoun.com
Hi,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
I can’t see the Edge menu in my menu bar
Hi,
Welcome and thanks for writing in!
We have located your ticket on our support forum so one of our support agents will assist you asap.
Best, Edge
Dear Author, does it have prebuilt sites which can be imported in WordPress to have the same look as you have in live demo?
Hi,
Welcome and thanks for writing in!
Yes, you only need to use our “One-click” import functionality and import all demo content. After that, you will get all pages and layouts like on our demo.
Please have a look: http://shade.edge-themes.com/documentation/#!/getting_started_importing_demo_contentBest, Edge
