143 comments found.
Hi ProThemes_Net! Great theme!!!!
I have a problem with the contact form. All of the steps are done ( add the validation plugin/and the extension code/After that include HTML code/changed E-mail), but still when I click “Submit” – nothing happens.
Now what I have to do…? :/
Pls heeeelllppp 
I get in the error log (/include/php/error_log) this: PHP Parse error: syntax error, unexpected ‘[’ in /include/php/comment-form.php on line 12
Hi,
Thanks for your feedback.
Can you share a link to your website?
ProThemes
I’ve send you an email.
It seems you have forgotten to include <script type=”text/javascript” src=”assets/plugins/jquery.noty.packaged.min.js”></script> file. For this reason you are not receiving any notifications.
I didn’t get it. Should I add ”<script type=”text/javascript” src=”assets/plugins/jquery.noty.packaged.min.js”></script>” to my contact page or there is file that missing in the Plugins folder?
Please add this plugin script to your contact page.
Done, but nothing happens. + I can’t find file “jquery.noty.packaged.min.js” in my package. I have version 3.3.1
It is in the plugins folder which is in turn, in the assets folder.
After the jquery.newsletter-popup.js file
By me the file is called “jquery.noty.min” and when I try with <script type=”text/javascript” src=”assets/plugins/jquery.noty.min.js”></script> still doesn’t work.
The prefix .js or any other prefixes are not shown under the “name” category, they are indicated under the “type” filter.
On top of that, please be advised that contact form does not work through localhost. For this reason you will need to upload it to your server.
The page is on server, it’s not local host I am testing everything live. I have send you an email with the URL of the contact page. I have just downloaded one more time the .zip with the template. The file there is also “jquery.noty.min” and not ” jquery.noty.packaged.min”.
Please add the
<script type=”text/javascript” src=”assets/plugins/jquery.noty.min.js”></script>
file after the
<script src=”https://maps.googleapis.com/maps/api/js?key=AIzaSyBsXUGTFS09pLVdsYEE9YrO2y4IAncAO2U”></script>
In addition,
<<script src=”https://maps.googleapis.com/maps/api/js?key=AIzaSyBsXUGTFS09pLVdsYEE9YrO2y4IAncAO2U”></script>
starts with two <<. Please remove one of them
The quotation marks that are used in the following script are incorrect. Please use the correct HTML characters.
<script type=”text/javascript” src=”assets/plugins/jquery.noty.packaged.min.js”></script>
Also, you have duplicated the following scripts,
<script type=”text/javascript” src=”assets/plugins/validation/jquery.validate.min.js”></script> <script type=”text/javascript” src=”assets/scripts/components/comment-form.js”></script>
Please remove them, since they are already included at the end of the HTML page.
”<<” – 1 removed; “The quotation marks” – edited; the scripts – removed. Doesn’t help :/
Can you please provide me with the file – jquery.noty.packaged.min, if it is update version of jquery.noty.min
I have gone ahead, copied your code into my test file and tested. The result is it worked just fine. However, there might be an issue with your host server. Please contact your hosting support team towards resolving this matter.
Could you please send me your jquery.noty.packaged.min file. And I’m gonna try also to another hosting provider.
There is no need to update the jquery.noty.packaged.min file. Because, you are using the same version as it is used in the live demo. If you feel that you have made some changes to it, you can always re-download the template in the Downloads section of your profile page.
:))) just try another hosting provider… That was the answer Thank you for your pation!!!! You are top
Just one more question – where can I find “Please fill out this field.” – I want to translate it.
You are most welcome.
For more information regarding the error message, please see the validation plugin https://jqueryvalidation.org/
Kindest Regards, ProThemes_Net
Hi, under mobile view, how can I make the navigation sticky? Navigation always visible. Do let me know how can I achieve this? Thanks.
Hi,
Please remove the position: relative; CSS style in the global.css in line 32715.
Kindest Regards, Prothemes
thanks
You are most welcome
Hola, estoy desarrollando la web pero me encontré con la sorpresa que no contiene acentos para las vocales, ya lo compré y necesito usarlo, cuál es la solución?
Gracias
Hi, This is a great looking theme. I want to buy it for a project but it seems the portfolio section is not responsive
Hi,
Ark is a full responsive theme. However, can you specify the page you are referring to?
Kindest Regards, Prothemes
Hi thanks for quick reply. Please check this page in mobile
http://prothemes.net/ark/HTML/portfolio_5_col_grid.htmlI have gone ahead and tested the page in a mobile device and it works perfect. What mobile device are you using?
Hi I am checking in galaxy s6
What is exactly not working properly? Are other pages working properly? May be you can drop us an email with screenshots. Thus, we can assist you more efficiently.
Hello, what add. files do I need, to make the shop functionality working ?
Hi, I cannot figure out how to remove the “Ark” in the breadcrumbs. I changed the title translation of the front page in default titlebar but that doesn’t help. How to change that? Thanks!
Hi,
Thanks for reaching out.
Can you please specify the page you are trying to edit?
Kindest Regards, Prothemes
This affects all pages of developing-minds.at Also how to get the image there again? It seems like I crashed the titlebars with experimenting how to get rid of this issue…
Can you please specify the breadcrumbs or which block you are applying the changes? For example, index.html or shortcodes_breadcrumbs.html
if you open this page: http://developing-minds.at/ then you will see a title and the breadcrumbs on grey background. It says: Home Ark / Home even tough I changed it in your theme settings > titlebars all other changes (picture, padding etc) did take effect, but not replacing the “Ark” with “developing minds”
Hi,
Please note that you have contacted the authors of Ark HTML. Kindly contact the authore of WordPress regarding your issue at https://themeforest.net/item/the-ark/19016121?s_rank=1
Kindest Regards, Prothemes
Hi,
Thank you so much for the amazing theme.
I am however having trouble getting the contact form to work. Can you please provide a step by step guide on how to get it to work please.
I look forward to hearing from you.
Hi,
Thanks for kind comments.
You will need to add the validation plugin,
<script type=”text/javascript” src=”assets/plugins/validation/jquery.validate.min.js”></script>
and the extension code,
<script type=”text/javascript” src=”assets/scripts/components/comment-form.js”></script>
After that include HTML code,
<form id=”comment-form” action=”#” method=”POST”> ... </form>
At the end, do not forget to include the gmail account you would like to receive email to in the following path HTML/include/php/comment-form.php in line 35.
For more information please see the given example of the contact form in the following page http://prothemes.net/ark/HTML/page_contacts.html.
Should you have any additional questions or concerns, please feel free to contact us.
Kindest Regards, Prothemes
Hi,
I want to track events in google analytics. So I use class names for tracking. But all button’s class is ffb-contact-button-send.
So ı can not Disassemble these. Is there any ID for buttons. or can we enter different ID’s or classes this buttons.
Dear Reader,
First of all: Ark is a magnificent template.
But i do have a question: Is it possible to implement 2 different Masonry Fullwidth portfolios with each have it own numbering and so on? Please send me an example or a link to such a site.
Thank you in advance. Bebje
Hi,
Can you please drop us an email, so we could send an example file.
Kindest Regards, Prothemes
Your installation instructions do not make any sense.
“You’ll need to upload all HTML files along with all directories (sass, css, js, video, img) in the structure that they appear in your download package. That is, all HTML files should reside in the root directory, and all other files should reside inside their associated folder. ”
The download package folders are called: Documentation, HTML, PSD, splash.Where does the contents of each folder go?
Please note you can upload them according to your desire or you van just upload thr HTML folder along with all folders and files. In addition, you can upload splash folder if you are going to use it.
Contact form does not work, included email in contact-form.php still not working
Hi,
Please try to clean your cache or try to open in a different browser. Sometimes, the cache can cause an unexpected errors.
Kindest Regards, Prothemes
hi , in RTL mode the “Animsition” function not working sometimes in the mobile devices and the screen is white! What do I need to do? Thanks
Hi,
Can you share a link to your website? Thus, we could provide sufficient assistance.
Kindest Regards, Prothemes
We had the theme installed for about a month and was working fine but then the site showed a white screen and we couldn’t access the WP Build Page. Contacted GoDaddy and they disabled the Plugins so we could get in. We’ve found when we Activate the Ark Theme Core Plugin and try to access WP we just see a white screen. Good news is our Site works for now, we’re hosting with GoDaddy. Any ideas? Thanks.
Doug
Hi,
Please note that you have contacted the authors of Ark HTML. Kindly contact the authore of WordPress regarding your issue at https://themeforest.net/item/the-ark/19016121?s_rank=1
Kindest Regards, Prothemes
I purchased the Ark theme on themeforrest but I don’t the instashow plugin that’s suppose to be included for free. Can you help with this?
Hi,
Did you purchase a Wordpress or a HTML version of Ark?
Kindest Regards, Prothemes
Hi there, Im creating a page and it looks fine in the backend, but after i save it and when i look at the page from teh frontend, I get a 404 page error. The urls are the same as specified in the back end but fro some reason the front gets a error page view viewed.
here is the page http://compasstrainings.com/aboutCan you help?
Thanks, Robert
Hi Robert,
Regarding your WordPress issue, please contact WordPress authors of The Ark template. See https://themeforest.net/item/the-ark/19016121?s_rank=1 Ark – Responsive Multi-Purpose HTML5 Template is a raw HTML theme and the actual server side implementation on the server side is not cover by Prothemes.
Kindest Regards, Prothemes
Hi! I would LOVE to buy your ARK theme for my website. I would like to have a ‘blog’ section in it, and I was wondering if this theme offers support for Google AMP and/or Facebook Instant articles. Cheers!
Hi,
Thanks for interesting with our product.
Please note that the Ark Template does not include above-mentioned Google AMP along with Facebook Instant articles.
Please let us know if there is anything else we can do for you.
Kindest Regards, Prothemes
Hi I really like the theme. It takes a little to get used to with all the options
How do I make a boxed mode version? I would like to have max 1000 px as the banner images for the header I have access to are only that width?
I am using default page and default transparent header.
Also is there an actual support forum?
Hi,
In order to use a boxed version of the page, please follow the steps: First, add a “boxed-layout-overlay” class to the body tag. Secondly, add a “boxed-layout” class to the wrapper class. Thirdly, add a “navbar-fixed-top-boxed” class to the header tag.
Please note we do not have any support forum at this moment.
Kindest Regards, Prothemes
Hi thanks for the quick reply, however, I am lost on where to put these.
ie dashboard->ark > sitemap> page ->???
dashboard->ark >header>default-classsic->transparent ->???
but where? or am i looking in the wrong area?
is there any way you can send screenshots?
thanks
Hi,
Sorry for late reply. We had an emergency case.
Can you please drop us an email. Thus, we could provide more efficient assistance.
Kindest Regards, Prothemes
Hola, hace una semana que estoy desarrollando mi pagina web con vuestro theme, pero hoy me he encontrado despues de tenerlo casi todo terminado con que solo aparece todo en blanco,con todo la web por debajo del blanco, incluso funcionan los enlaces, pero solo se ve blanco por todos lados. ¿Qué esta pasando?
Hi,
I think your problem might be related wih the page loader. Can you a share a link to your website? Thus, we could provide more efficient assistance.
Kindest Regards, Prothemes
No os preocupeis, ya lo hemos resuelto, se trataba de Performance Cache que da conflictos con la versión PHP que tenemos en nuestro hosting. Gracias de todas formas
Hi,
You are welcome.
Kindest Regards, Prothemes
Hi,
This is pre-sale question. I am considering this template but wanted to know how difficult it is to build a theme out of it so as to work with WP? Any pointer in this direction would help me.
Regards
Suhas
Hi,
Please note this is a HTML version of the Ark Template. For the WordPress version, please see https://themeforest.net/item/the-ark/19016121?s_rank=1
Sincerely, Prothemes
my Wordpress website completely stopped working when I activated the plugins associated with the theme. I don’t know code so I have absolutely no solution to how to restore my website. It’s been a week now and I use my website for my business. Maybe the frustration is clouding my judgement and my problem solving skills but I have no way of accessing my dashboard to deactivate the theme or the plugins. If the developer is reading this. Please get in contact with me.
Hi,
Please note this is a HTML version of the Ark Template. For the WordPress version, please see https://themeforest.net/item/the-ark/19016121?s_rank=1
Sincerely, Prothemes
