124 comments found.
Hi there! I see the theme has MailPoet, but is the theme compatible to MAILCHIMP? And if so, can mailchimp be integrated to your Form Builder?
Thanks for asking!
In fact there is not much we can guarantee, as we did not integrate a MailChimp plugin into the theme, but likely you can try installing it to see whether it will be helpful to you (sometimes plugins work fine just out of the box). Appreciate your understanding.
Thank you!
I want to sell tickets from the my site using this theme. Is this Buzz Club compatible with WooCommerce? If not, what is your best option to build a store/shop?
Hello, thanks for contacting!
At the moment we can’t guarantee WooCommerce plugin compatibility with the theme. As much as we’d love to help, making the WooCommerce plugin compatible requires significant modifications, that are beyond our support policy.
I can recommend you to read the following articles about it: https://docs.woocommerce.com/document/declare-woocommerce-support-in-third-party-theme/ https://docs.woocommerce.com/document/third-party-custom-theme-compatibility/Hope they will be helpful. But I’d also like to pay your attention that we strongly recommend not to change the theme files as it may cause problems with the theme functioning and we don’t bear responsibility for the customization you provide, in fact customization and code changing are beyond our support policy. Besides we provide support and answer technical questions just in case they concern unmodified theme code. Appreciate your understanding.
You can use another third party plugin for selling the tickets, we just can’t recommend any at the moment as we haven’t tested mentioned plugins compatibility with the theme, that’s why can’t guarantee it.
Thank you!
Thanks you so much for your response, it’s very helpful! But once i submitted my question i realized that you have an add on in The Events Calendar plugin lol. Great freakin theme, Great job guys!
hi guys, i have this error:
Fatal error: Cannot redeclare class Browser in /web/htdocs/www.MYSITE.it/home/wp-content/themes/buzz-club/framework/class/Browser.php on line 41
can you help me please?
Hi, thanks for contacting!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi there! Does the theme have any Multi Language support? Thank you!
Hi, thanks for the question!
The theme is compatible with WPML plugin so you can use it to have your site in different languages. Just please note, that it should be purchased separately.
Another solution I can suggest is to create a subdomain for the second language – to create a multisite. I can recommend you to read wordpress articles about creating multisites and you can also find useful information by searching in wordpress support answers: http://codex.wordpress.org/Create_A_Network
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
I am having issues changing my header. When I try to customize the option isn’t there like other sites I have made. It also does not display under appearance. I did find some basic options under theme settings, but they are very limited.
Hello, thanks for contacting!
Settings for the Header can be found in the Theme Settings – General – Header tab: https://www.screencast.com/t/1wlYXPoDoJzr
Could you please specify what a desired result do you need to achieve? In case if you need any personal assistance, please do not hesitate to contact us directly at http://cmsmasters.net/support
Thank you!
Hello again! I am having issues with the subscribe button on the Home page. It is not displaying. How do I connect it to Mailchimp? How do I get it to show?
Also, when I attempt to change the header on the posts, the link does not take me to my media gallery. It doesn’t go anywhere. I am stuck with the placeholder and I need to change it. Please help.
Hello, thanks for contacting!
Please note that the Subscribe button on the Home page is added with the help of the MailPoet plugin and the MailPoet Subscription form widget added to the Subscribe sidebar. Our support agents will be happy to set it for you if you need any assistance on this.
Concerning the issue with heading image – as the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Thank you! I have done this. Looking forward to hearing back!
Thank you for the ticket submission (its number is #39449), our support agent Alex has responded to it, so please check your inbox and Spam folder.
Thank you!
Hello, one question, is the theme compatible with the last Wordpress version? 4.9.x Thank u!!
Hello, thanks for contacting!
An update for WP 4.9 is currently under upload to Themeforest, yet it might take some time to be reviewed and become available for download. Please submit us a support ticket at http://cmsmasters.net/support and our support agents will provide you with the latest theme version right away. Appreciate your patience and understanding.
Thank you!
I get this error on installation attempt.
Are you sure you want to do this?
Please try again.
Hello, thanks for contacting!
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you with the theme set up.
Thank you!
Hey! I purchased the theme and I did install the demo content. I am trying to remove all of the menu options but I do not see an option for Home menu and footer menu. I have created a new menu but it still shows ALL of the pages from the demo. Please help me.
Hello, thanks for contacting!
Please set the needed menu as a Primary navigation: https://www.screencast.com/t/xNGb4zQbh0q.
Please note that the Buzz Club theme also provide opportunity to choose the Secondary navigation which will be displayed at the right side from the logo.
Please don’t hesitate to ask further questions. Thank you!
Hello, Events Calendar is connected to Facebook Events. I would only like to enter events once. Thank you
Hello, thanks for contacting!
Facebook events can be imported to the Events Calendar plugin by one of the third-party plugins, like the following one: https://wordpress.org/plugins/import-facebook-events/. Please note that we haven’t tested mentioned plugin compatibility with the theme, that’s why can’t guarantee it, but likely you can try installing it to see whether it will be helpful to you (sometimes plugins work fine just out of the box). Appreciate your understanding.
Thank you!
Hello,
when will you release an update for wordpress 4.8.x ? Thank u Camilla
Hello Camilla, thanks for contacting!
The Buzz Club theme is compatible with the latest WordPress version (4.8.2), yet should you experience any issues, please feel free to contact our support for assistance at http://cmsmasters.net/support
Thank you!
Wow super!
Thank u, camilla
You’re always welcome! Thank you for choosing our product!
How do you change the event image?
Hello, thanks for contacting!
To change the event image please edit the event and set needed Event featured image here.
Thank you, should there be anything else you wanted to ask please do so!
I just bought the wordpress theme. It seems that the documentation on how to install this wordpress theme is overdated? Can u help me to install this theme fully please?
Thanks for contacting!
Theme docs have all the needed info on theme installation, yet our support will be glad to assist you, just please submit a personal ticket with all the needed credentials at http://cmsmasters.net/support
Thank you!
I having issues. I cant see the events. After I post them. It was working fine. Dont know what happen
Hello, thanks for contacting!
We have not received any similar reports so far, that’s why we would appreciate if you submit us a ticket so that we could take a look at the issue from your end – submit now. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi there,
where do I setup access token for instagram feed within the Homepage. I’ve insert trought Visual Composer on the Instagram Feed Section the user ID, but its not enough. Also, I’ve installed the Instagram Lite plugin, getting the access token with my credentials here, but again its not enough.
What am I missing? Where do I configure it out it? Thanks
Hi, thanks for contacting!
Please install and activate the Instagram Feed plugin: https://wordpress.org/plugins/instagram-feed/. Then add your Access Token and User ID, it should be helpful.
Please let us know about the results. Thank you!
It works like a charm! Thank you very much!
You’re always welcome! Should there be anything else you wanted to ask please don’t hesitate to do so.
Great work 
Thanks, love to hear your feedback! 
Hello. I am unable to install this file on my Wordpress site. Please help me. I have tried about 5 times and it keeps telling me to try again. I have put it on my desktop, unzipped it and zipped it back. I really do not understand what the issue is. Thank you!
Hello, thanks for contacting!
It seems that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation). If you need any personal assistance at this point, please don’t hesitate to contact our support team via this form. Please make sure to add WordPress and FTP credentials.
Thank you!
Hi thanks for the reply. That did work but now I am coming to find that the slider needs to be upgraded and the file is also missing the CMS Masters mega menu. Please help. I have submitted a few tickets.
Whenever I try to install the External Sourced plugins I get this message: “Download failed. Unauthorized” ? Sent a ticket to support team 2 hours ago… No answer…
Hello, thanks for contacting!
Please note, that response time might be up to 2 business days, though we surely do our best to reply to the requests as fast as possible.
We received your request, its number is #35380, our support agent Max has responded to it, so please check your inbox and Spam folder.
Besides usually such problem occurs because of server restrictions and only hosting provider can remove them. As a possible solution we’d advise you to upload plugins manually via dashboard – using Plugins – Add New – Upload plugin functionality. All theme plugins are located in the theme archive, here’s the path: /buzz-club/framework/admin/inc/plugins folder.
Thank you!
Hi,
I’ve tried that and it work, but now I get messages like: “You need to activate this site in order to get upgrades or premium support for this plugin”
Thanks for your reply!
As for the messages concerning purchase code – as developers we are the owner of proper purchase code exactly for Revolution and Layer Sliders. Slider licenses prohibit us from distributing sliders purchase codes, that’s why we cannot provide it. Theme purchase code won’t be accepted in slider as it refers to a completely another product. But please note that purchase code isn’t required for slider functioning, it allows to get plugin updates via dashboard, it’s not necessary as updates will be provided in theme updates on the Themeforest. Or you can always contact us to get the latest slider version via email. You can read more about bundled plugins in the following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923
Thank you!
The Instagram Feed Shortcode Settings isn’t working?
Hello, thanks for contacting!
Please make sure to configure the Instagram Feed settings in the appropriate tab.
If you still experience any problems, please submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you.
Thank you!
thanks its working
My pleasure! Glad to hear everything is finally fine, please feel free to contact us if any further question occurs!
Hey one last question. I want to add a video to my homepage just like the one in the template. I want my video to stretch and cover in the background or section. Do I use custom html? Because the video element does not work well. It gives me a video with controls. My website is http://hervys.com/home-2/ for references.
Hello again, thanks for the question!
On our demo we use Revolution slider shortcode with video added as a slide background, and Full width layout set in the slider settings. Hope it will be helpful.
Please feel free to ask further questions. Thank you!
thanks your the best. And how would I add button or CTA on the video?
Thanks for asking!
You can add different layers to the slide with buttons, text or images. Here you can find more info about the slider setup, hope it will be helpful.
Thank you!
Hello I’m having the following error
How do I get it?
cmsmasters_divpdel () em /home/danghai/public_html/site/wp-content/plugins/cmsmasters-content-composer/inc/shortcodes.php
Hello, thanks for contacting!
We have not received any similar reports so far, that’s why we would appreciate if you submit us a ticket so that we could take a look at the issue from your end – submit now. Just please make sure to add all the needed credentials to your ticket.
*Please note, that according to new Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Thank you!
Can you do it for $ 17?
Thanks for your reply!
Please note that when the support is expired, you need to pay 87.5% of item price: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support You can purchase a support renewal from the “Downloads” tab of your Themeforest account: http://screencast.com/t/hP9uFT3NoL4j or at the Item page: http://screencast.com/t/xsNWJtpA – you should login to your ThemeForest account to see the option and buy support.
Thanks!
