520 comments found.
1- hi, i want to know if floor demo can be used as multi page website inseatd of onepage ? 2- Can i add a shopping page for construction demo using woocommerce plugin ? 3- I need also to know if it will be easy to translate the theme ? Thank you
Hi.,
Sorry we do not have that feature in our theme.
Regards., DesignThemes Support.
Hi there, while working on my site, all of a sudden any page I designate as being the “front page” no longer appears. The page content flashes quickly then the page goes blank. I deactivated all the plugins and it made no difference. Please help. The site is https://steelcasetires.ca/
Hi.,
Thank you for contacting us.
1 single license of Veda can only be used on a 1 single domain, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Yes, I know that. A new licence will be purchased when the site is ready to go live. However that will not happen until we can get it to display properly. That is why I have written you. Can you please take a look at it and let me know wha no pages are displaying? Thanks. https://steelcasetires.ca/
Hi fourword.,
The admin details, which you have provided does not work. Please resend us the exact admin details. So, that only we will check your issue.
Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Hello, How do I reduce the height of the menu. The width is proper, I just want to play around with the height? Can you please tell me the css code?
Website: http://softags.com/M/
Hi Viraj…,
Kindly add the below given code in order to reduce the height of the menu.
#main-menu > ul.menu > li > a { line-height: 70px; }
#logo a { padding: 0; }
Regards., DesignThemes Support.
Hi, do you have any plans of updating this theme ?
Hi.,
Thank you for contacting us.
Our support team is processing of upgrading our theme. We will update you as soon as possible.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
I would prefer to wait till the update is released, thanks
Thanks!! Looking forward your purchase happily 
Hi I have open a topic in your forum, please reply : http://wedesignthemes.com/support/topic/slider-is-not-responcive/
Hi Ywarnas..,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . so that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
I’m using Testimonial Carousel #4 and I’m wanting the testimonials to auto-scroll. How can I do that? Thanks!!
BTW – I requested a password for the support site and after entering my purchase code, I never received my password via email as promised.
Hi Bigmomma.,
Thank you for contacting us.
1 ) Do you want to enable the auto scroll for testimonial carousel http://prntscr.com/g73a2p ? then get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/js/shortcodes.js under the testimonial carousel enable the option by change the “auto: false” to “auto: true”
Refer : http://prntscr.com/g73ai0
2 ) Kindly send us your forum mail id ( Registered mail id ), so that we will send you forum login details.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Tools.pingdom.com shows a slowdown https://tools.pingdom.com/ data:application/x-font-ttf;charset=utf-8;base6 … bgAAAAMAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA= How to fix it? thanks
Hi Ehermosilla.,
Kindly refer our knowledgebase link for how to increase the theme speed.
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/
And also please follow the method explained in the below links for configuring the w3 total cache plugin and have a look.
http://www.onlinemediamasters.com/w3-total-cache-settings/ https://www.shoutmeloud.com/how-to-install-configure-w3-total-cache-wordpress-plugin.htmlRegards., DesignThemes Support.
Hello,
I have made couple of questions, and now really worried about your after sales service. I am stuck on this. Please reply for my questions on your support system.
Hi ywarnas.,
Sorry but we cannot see any open requests from your name in our forum. Can you please send us the forum link so that we can check and let you know.
Regards., DesignThemes Support.
I need all the plug ins and I do not have them: the theme is suppose to come with : I do not have Desginthemes core … , and others. Domain is ” intellectualtradesecret.com .... I get the error message: Warning: require_once(/home1/intelle5/public_html/wp-content/themes/languages/../kirki/index.php): failed to open stream: No such file or directory in /home1/intelle5/public_html/wp-content/themes/functions.php on line 22
Fatal error: require_once(): Failed opening required ’/home1/intelle5/public_html/wp-content/themes/languages/../kirki/index.php’ (include_path=’.:/opt/php55/lib/php’) in /home1/intelle5/public_html/wp-content/themes/functions.php on line 22
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
I bought the theme and trying to put tickets in support. I already veriied my purchase code but I am unable to create an account with http://wedesignthemes.com/support/wp-login.php. I verified purchase code with noman_quraishi@hotmail.com ... I need to ask some questions. Why Support is not easy and straight?
Any one there to help or reply?
Hi.,
Thank you for contacting us.
We have sent the login details to your email ( noman_quraishi@hotmail.com) . Please check.
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Dear its been 3 days now. I registered and verified my license under noman_quraishi@hotmail.com. I never receive any email. then I tried forget password no confirmation email. Its been 3 days. When I try to register another account with same license it gives me error that another user registered with same license. I bought the theme and wanted to put seek some support. when the first basic step registration is failed what I expect for the future.
Please help me. I never receive any email. I am a Web Developer I have checked every where but no email is from you. please fix this asap. I want to ready the website or else I have no option unless change theme and stay with a bad experience. please help
Hi.,
Sorry for the inconvenience,
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to helping you!
Ok
Hi Multiflags.,
OK, Thank you.
Kindly mail us some screenshot like references where you have the issue. So that, we can check and have a clear look from our end.
Regards., DesignThemes Support.
Hello i’m having problems with mobile version can you please check? https://gyazo.com/8547228444090a74e78e3420120399d7
Hi Ivanabo..,
1) We have fixed the email text issue in mobile view as per your needs. The below given code are added in your custom css.
@media only screen and (max-width: 767px) {
.dt-sc-contact-info.type2 p { font-size: 12px; }
}
2) You can find the language selector inside the mobile menu. Kindly refer the screenshot given below.
http://prntscr.com/fy17oiRegards., DesignThemes Support.
i apologize what i meant about language is that i have 2 sliders in revolution slider: one called spanish the other one english. but somehow when i change it to english in english it doesn’t work. The other question was if you have another mobile header style. Regards!
Hi ivanabo.,
1 ) Kindly refer the below knowledgebase link for how to change the sliders in a secondary language page,
2 ) As of now we don’t have another mobile header style.
Regards., DesignThemes Support.
The best support team, you are great!
Hi ivanabo.,
We hope you had a great experience with our theme and support,Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello,
I have a problem with layout of the “Recent posts from category” plugin. I need a two column layout but it looks like it is taking a three column layout (See the the second screenshot). Infact when i try editing the page and write ”...one-half.first” it goes as it should be. How to fix this?
One column and 3 column layouts work perfectly.
Screenshots:
https://ibb.co/faWycv – The back-end options https://ibb.co/g0JTcv – What i see on the front-endCache is cleared The site is offline right now
Hi Alegini09.,
Get into the file path /wp-content/plugins/designthemes-core-features/visual-composer/modules/recent_posts_by_category.php at line number 42 ( Approx ) modify the code like the screenshot,
Refer : http://prntscr.com/fxgzy9
We will fix this issue in our next update.
Regards., DesignThemes Support.
Ok, now the column size is right, but the second column goes under the first column https://prnt.sc/fxm0cp https://prnt.sc/fxlzqe
Hi.,
Get into Admin Panel > Appearance > Veda Options > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
`.tpl-blog-holder .dt-sc-one-half { width: 48%; }`
Regards., DesignThemes Support.
Hi, Thank you for your patience. Now the only part missing is the responsive layout under aprox 1183px until 750px (when it all goes one column). https://prnt.sc/fy1c1e
Thanks
Hi.,
Kindly, send us the page link, along with your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hello, i sent the credentials
Hi Alegini..,
Thanks for the credentials!!..
We have fixed the recent posts as per your needs. Refer the screenshot given below
http://prntscr.com/fzgv6iRegards., DesignThemes Support.
Fantastic! Thanks!
moved to new VPS and getting the Following Error.
[17-Jul-2017 11:40:51 UTC] PHP Fatal error: Call to undefined function mb_convert_case() in /home/techwordsmith/public_html/wp-content/themes/theme/functions/register-widgets.php on line 40
Please Suggest
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for fixing the fatal error:
http://wedesignthemes.com/support/knowledge-base/mb_convert_case-fatal-error/Regards., DesignThemes Support.
Can you provide sidebar on single post?
solved
Hi.,
Glad that you have resolved the issue.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
If you are happy with our theme and support, Please rate the quality of service you received, visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end.
Regards., DesignThemes Support.
Hello rsriram,
I am trying to use the responsive Google map in my website but an error is appearing.
I generated the API key and want to put multiple location pin on the map but still it is not happening.
I am not sure what is wrong the API key or the some process I am missing out.
Also in the Veda google maps option is not appearing so I am using it from the Ultimate VC addons.
Please guide to resolve this problem.
Regards Robin
Hi Genesis.,
Sorry for the inconvenience, we will fix Ultimate VC addons google map issue in our next update. Now you need to install/activate the “API KEY for Google Maps” plugin and there you can provide your google map API key and check out the issue.
Plugin Link : https://wordpress.org/plugins/api-key-for-google-maps/
Refer : http://prntscr.com/fu6gfb
Regards., DesignThemes Support.
Hi rsriram,
I installed the API KEY for google map and now the map is appearing on my site. But there is another issue. In the website map name, sharing options and other details are appearing. Please check the following link. https://prnt.sc/fudkiq
I like the theme but getting a solution to a problem on the forum is very discouraging. i have registered with a valid license to access the forum but am always being prompted to enter a valid license again whenever i want to read a solution to problems forum members has already faced. this is really annoying. My drop down menu disappears too fast so i search the forum to to read details of the solution and am asked of a valid license again.
Hi Richame.,
1) Sorry for the inconvenience happened to you. Have you already registered to the forum section or not yet created the account? If you have created the forum account already just let us know the email id so that we can check your forum account.
2) Regarding the menu drop down issue, please let us know the page link so that we can check and let you know.
Regards., DesignThemes Support.
email id- 1christme100@gmail.com pagelink- http://musiga.tentvghana.com
Hi Richame.,
1) We have sent your forum updated login to your email. Now you will be able to view the veda forum topics. Please have a look.
2) Just add this css code in Dashboard > Appearance > Veda Options > Layout > Custom Css & Js > Enable Css > Yes > Pasted the css code inside the text area > Save All.
#main-menu ul li.menu-item-simple-parent ul { top: 59px; }
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
The problem is highly resolved. Thank so much for the fast response. Am going ahead with a 5 star.
Hi Richame.,
Glad that your issue is resolved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
One more thing please, how can the change the sub menu Active font color
Hi Richame.,
Please have a look at this screenshot http://prntscr.com/fua5op for changing the sub menu Active font color.
Please take a moment to review your experience with us. Your feedback not only helps us, it helps other potential customers.
Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
how do i remove the titlein each page? i tried this but it doesn’t work
.main-title-section h1 { display: none; } .breadcrumb { display: none; } .header-on-slider .main-title-section-wrapper { padding-top: 47px; }
Hi Ivanabo..,
Kindly get into your Dashboard -> Appearance -> Veda options -> Layout -> General -> Others and refer the screenshot in order to remove the breadcrumb.
http://prntscr.com/fu72fhRating!!
We hope you had a great experience with our theme and support. Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached url :
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
it didn’t work 
check below the logo : https://gyazo.com/c61ff6476c6333bbda2f1d1fc76aed89
Hi Ivanabo..,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes .So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
Solved. Thanks you are awesome!
Hi ivanabo.,
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963.
Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello,
now i have a new problem. As you can see on http://www.ristorantecamelot.net/, the news row and the map row are full width. But on the english version they’re different http://www.ristorantecamelot.net/en/.
To make the english version: i saved the template from the visual composer panel and copied it into the english version so all the settings are the same.
The FTP is the same as before – i’ll send you an e-mail with the new credentials.
Thank You, Nuovaera
Hi Alegini..,
It seems that the “Calendario di prenotazione” ( Booking calendar ) Plugin gets conflict which is the cause of the issue. Kindly de-activate that plugin or contact that plugin support team for fixing this issue.
Regards., DesignThemes Support.
Good Afternoon. I am looking to purchase your theme. Our Art directors and client would like to have videos as backgrounds in various sections of the website. Currently in the theme examples you have I do not see any examples of videos. The following is a link to a example of what my Art Directors are talking about (https://avada.theme-fusion.com/agency/) There is a hero video at the top of the page and a background video in a full width area farther down on the page. Would you please advise me as to the capabilities of your theme with respect to placing videos as art through out the website?
Hi.,
Thank you for your interest on our theme.
In the reference “AVADA” theme link, they have used the slider plugin to display the full-width video in top of the page. In our theme also we have two slider plugins files,
1 ) Layer Slider
2 ) Slider Revolution
Using these plugins you can display full-width video like the reference link,
Refer : https://revolution.themepunch.com/wordpress-youtube-header/
Looking forward your purchase happily
Regards., DesignThemes Support.
