205 comments found.
Hello, I would like to hide the price range of the product page and the list of products. How is it possible? How do I access the HTML of the web?
http://www.hyrax.us/product/hyneo7/Hi florreyes,
You go to Theme Options > Product Details tab and Product Category tab. You find the Product Price option and turn it off. About the product shortcode, I see you use the shortcode of WooCommerce. You should use our TS Products shortcode (in the Theme-Sky tab) https://prnt.sc/gf6upm. You will have the option to hide product price https://prnt.sc/gf6v5b. You won’t need to touch the HTML of the web.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, I try to translate some word into the theme but I received an error on file pot. ” invalid nplurals value” ” header field `Project-Id-Version’ still has the initial default value”
How can fix it?
I try to translate some word but I don’t find into file sanzo.pot “All Categories” “Search for products” on the search bar of the header. Where Can I find it? Thank you for your help
Hi krillsite,
Please try re-creating the pot file. You can use Loco Translate plugin to create the pot file and translate our theme. After installing Loco Translate, you go to Loco Translate > Themes > select our Sanzo theme. You click Edit template https://prnt.sc/gckk40 and delete it https://prnt.sc/gckkma. Then, you click Create template to create it again https://prnt.sc/gckl7x. You edit your language file and click the Sync button https://prnt.sc/gckm56 before translating https://prnt.sc/gcknn7.
If you still can not translate, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.
Best regards,
Ok, thank you for your help!!
Hi we just purchased the theme, and can I see the back end of your demo?
Thank you
Hi DTS_Web,
You purchased our theme, so you can install the theme and see it on your site. We can not share the backend of demo. If you need help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, thank you for the response. Where can I edit the Horizontal menu on the super market 1 page? I included a pic here of the menu I want to edit: http://drstoystore.staging.wpengine.com/wp-content/uploads/2014/12/menu1.png
I can NOT access ticket system 
It wont load. Thank you,
Randy
Hi Randy,
You go to Appearance > Menus. You select Main menu (Primary Navigation) and edit it https://prnt.sc/gbpcuw.
Best regards,
Hi, is your theme appropriate for a multi-vendor physical goods? If so, would you have any example of a website working on it?
At the beggining it is hard to get traction with multi-vendors sites. So, does your site has any feature to promote high value users (people who can attract other people)?
Hi netojose,
Thank you for your interest in our theme!
Our theme is compatible with Dokan plugin. We can not share the link of other customers. We don’t have permission to do this. You can get more information and check the demo of Dokan here https://wedevs.com/dokan/.
About the second question, it is more related to marketing. You can send mail, use facebook or google adwords to advertise your website.
Best regards,
Hi
Documentation page is not working. I just purchased your theme and need to urgently start working on it but BOOM documentation page is not working
Hi allaire16,
I’m sorry. There is a problem with my hosting now. So you can not access our all sites. My hosting provider is trying to solve this problem. You can download the package which contains documentation from themeforest and read it on your local. You just select All files & documentation from dropdown list https://prnt.sc/g4jndj. After downloading, you extract the package, you will see the Documentation folder in there. You open the index.html file with your browser, such as chrome or firefox.
Because our all sites are not working now. So you should not import our demo content now. Please check our demo to make sure that our sites go back.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Again, I’m sorry for this inconvenience!
Best regards,
Hi allaire16,
Everything goes back. You can access our online documentation now http://demo.theme-sky.com/documentation/sanzo/. If you need more help, don’t hesitate to let me know!
Best regards,
Hi,
Your support page does not work anymore..
Kind Regards,
Hi MolarKibbles,
It is working now. If you still can not access it, you can go to the Support tab https://themeforest.net/item/sanzo-responsive-woocommerce-wordpress-theme/17492330/support. You click the Contact Author button and send me a private message.
Best regards,
hi./... i buy your sanzo themes.. but i have little problem… why the user cannot register?it don’t have register button… thx
Hi tonixcomputer,
You don’t see the Register button because your password is weak. You need to enter a stronger password. If you want to remove Password Strength Meter, you can add the code in this page https://gist.github.com/WPprodigy/91df9848c2deb469cba0 or use this plugin https://wordpress.org/plugins/wc-password-strength-settings/. For more information about WooCommerce Settings, you can read its documentation https://docs.woocommerce.com/document/configuring-woocommerce-settings/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Dear Sir,
I have purchased Sanzo theme, i got Slider revolution purchased code with it but it is not working, : PURCHASE CODE ALREADY REGISTERED.
Kindly help in fixing the issue.
Best Regards
Omer Waheed
ok sir got reply
OK Omer. If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Thanks Sir, i got the point. i was confused about registration. Regards
Dear, Greetings,
I Just Bought Sanzo theme, while activating My Slider Revolution Responsive WordPress Plugin, it is not accepting license, PURCHSE CODE ALREADY REGISTERED.
Please Help.
Regards
Hi omerwaheed,
Thank you for using our theme!
This is a common question. So we wrote an article. Please read it https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
how can I get custom css on footer? example I need to set color and font. tsk
Hi RimdaAsor,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and tell us exactly what you want. Our support team will help you.
Best regards,
I’ve made a new page and when I put visual composer woo recent product works, but when I put woo Sale Products does not work. Why?
Hi RimdaAsor,
You may not have any discounted product. In Product Data section, you need to set Sale price for your product. Please see my screenshot https://prnt.sc/fxuzyt. You should use our TS Products shortcode instead of WooCommerce’s shortcodes. Because we provide many options for our shortcode. All our shortcodes are in the Theme-Sky tab. Please see my screenshot https://prnt.sc/fxv0ui.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
in shop page I can’t display revolution slider after header, only works before header. What can I do to solve this?
Hi RimdaAsor,
You can directly add Revolution Slider to your Shop page content. Please see my screenshot https://prnt.sc/fxuy3j.
Best regards,
Hi I have install the theme. But the top menu is not coming in good format. Please check this and reply me.
Hi tfguru,
I can not access your site. Please check to make sure that you assigned your main menu to Primary Navigation. Please see my screenshot https://prnt.sc/fxuvcv. For more information about adding menu/mega menu, please read our documentation http://demo.theme-sky.com/documentation/sanzo/#menu.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
i dont know how to change pictures of the (ts logos slider) screen shot: https://prnt.sc/fxaeo4
Hi EnesAlatas,
You go to Logos. You add/change logo in there. Please see my screenshot https://prnt.sc/fxet0d.
Best regards,
can I register visual composer and slider revolution with item purchase code? I`ve tried and I received the message: “Purchase code already registered”. How can I resolve the issue? tsk in advance
Hi RimdaAsor,
This is a common question. So we wrote an article. Please read it https://skygroup.ticksy.com/article/10856/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi amiyapatra,
You go to Appearance > Widgets. You remove all widgets in Product Category Filter widget area https://prnt.sc/fx4oxl.
Best regards,
Perfect!It worked like a charm! Thank you for the immediate reply, Best regards,
How do I remove the bulleted list of all the sites pages from the Supermarket 2 demo page? (I’m trying to use Supermarket 2 as my front page).
Hi Kealweb,
Could you please give me a screenshot about it? I don’t see any bulleted list on our supermarket 2 home page. You can also create a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you better.
Best regards,
Hi,
I have tried importing the Revolution Slider slides through the sanzo importer but it doesn’t add anything, i have also tried to install the sliders via the zip files included in the theme under sanzo importer slider revolution but they seem to be broken,
Hi geekgaming,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will check it for you.
Best regards,
Hello, how we can change the topbar in header ? The language.. etc.. thanks
Hi carterfilms,
You go to Theme Options > Header tab and configure header in there. About language switcher and currency switcher, you need to install WPML and WooCommerce Multilingual plugins. You will be able to add languages and currencies in the plugin settings page. If you don’t need them, you can also disable them in Theme Options > Header tab https://prnt.sc/fv00sw.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
thank’s, it’s work, i have one last question, i have do a translate of the Template in french, but i do not come, to change the text in the top bar =” My account / Logout, and in the mini cart it’s checkout and cart, where i can change this ? what page ? Thanks
Hi carterfilms,
You can use Loco Translate plugin to translate our theme to your language. For more information about using this plugin, please read its description. Please note that cart is cached by WooCommerce. So after translating the texts in cart, you need to update cart by adding/removing a product from it.
Best regards,
Hello, when i change the color of the theme, nothing change, but when i change other things like logo, it’s work it, whats going on ?
Hi carterfilms,
You need to clear all caches if you have: hosting cache, plugin cache, browser cache and CDN. About hosting cache, if you don’t know how to clear it, please contact your hosting provider for help.
Best regards,
