570 comments found.
Bu sorunu çözemiyorum lisanslı bir ürüne sahibim ?
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It seems that you do not have any valid license for Visual Composer. What does it mean? It may be so that you got Visual Composer by purchasing WordPress theme which does not grant you with direct license for Visual Composer. Why do I need direct license? Direct product license unlocks several benefits:
Hi, Thank you for purchasing our product. We are only allowed to give you the latest version, but not licensed. That is the info the author Visual Composer feedback. Thank you!
Hi, i did all the steps in documentation, but the content was not imported correctly, had some errors. I need the theme exaclty the way it is on live theme. Please take a look!!
Hello, Thank you for purchasing our product!
Please send for us your fpt account and admin account of website to our email: hello.mtheme@gmail.com. We will check it for more detail.
Thanks!
Again, this is such a beautiful theme! I’m running into a small bug. My revolution slider and multiple images on the page won’t load in Safari until…. 5 minutes after page has loaded. eek
OH, forgot.. here’s the link http://triproproducts.com
Hello, Thank for your informing. We will check it more detail. We will notice you when it completed.
Thanks!
Great theme so far! I was able to install all of the plugins and demo data; however, I’m getting this “Fatal error: Cannot redeclare class Kreme_Plugin_Shortcode in /home/tripmaster/public_html/wp-content/plugins/kreme-plugin/inc/shortcode/shortcode.php on line 2” when I try to activate the MTheme Plugin. Please advise. Thanks!
Hello, Please ignore plugin Mtheme Plugin. It only use for our intro page purpose.It is not necessary on your site. So you can delete this plugin.
Thanks!
Hi, I love the Kreme theme. I was able to get everything setup easily. I’m just having one issue with the footer widgets. It appears that there’s only one “Widget Area” in the widgets sections. So All the widgets that are in the “Widget Area” display in all 4 widget positions that I added under Theme Options – Footer. Can you please help me fix this or let me know if there is a setup set that I missed. Thank You Heather
Hello, Thank you for purchasing our product!
Please send for us your fpt account and admin account of website to our email: hello.mtheme@gmail.com. We will check and setup it for you.
Thanks!
Hello, We have setup footer sidebar for your site. Please check it.
Thanks!
mTheme Loop Items Settings > Welcome. Why can’t I add links within the content windows or make the image icons clickable? Seems pointless having calls-to-action that you can’t click.
I’ve added a standard ahref link within the content box and it doesn’t work.
Hello, Thank for your informing. We will update it in a few days. If you need right now. Please send for us admin account of your website to our email: hello.mtheme@gmail.com. We will fixed it for you first.
Thanks!
For the newsletter signup, i have entered the list ID and API key but get an error that says: Error: Something went wrong, please try again later when I enter my email address to test the signup.
Also, is there a way to enter a group in a list you want people to be subscribed to rather than just the list?
Hello, Thank you for purchasing our product!
Please send for us your fpt account and admin account of website to our email: hello.mtheme@gmail.com. We will check it for more detail.
Thanks!
I cannot get the products to display on the mtheme products widget. The category name shows, but none of the products. I have tried different settings (number of products, different categories) repeatedly, however this does not work. Please can you respond with a fix. It’s style V2.
in addition to this, it wont display 2nd-level categories.
Hello,
Mtheme products widget only show featured product. So you need set featured for each product to display in this widget. https://www.screencast.com/t/urqtWAkkvlMZ
In our design, This widget only show 1st level category. https://www.screencast.com/t/aOXCP8yoqbpy
Thanks!
How do I install the sample pages? thanks!
Hello, You can setup demo content using all in one plugin. Please read document for detail, section “Importing Sample Data Using Plugin All In One”.
Thanks!
Hi, I’m Brazilian, and I’m using Google Translate. I really liked your theme, but I had problems installing on my server, the parameters of the theme are giving serious errors. I am using PHP version 5.6 and my provider is the locaweb company. The Theme installed perfectly, but at the time of the plugins presented errors
HTTP ERROR 500
I need to install and activate the theme very urgently, waiting for feedback.
Purchase license
F84af772-4ef4-47cf-8903-23196d1965ea
Hello, Thank you for purchasing our product!
Please send for us your fpt account and admin account of website to our email: hello.mtheme@gmail.com. We will check it for more detail.
Thanks!
Hi, how i can use mega menu like this page?
http://kreme.mthemes.org/style1/hemmm… but.. the sub menu in responsive design??
nothing sorry for sthe sub menu in responsive design, was a conflict with a external plugin
I solved the mega menu problem with the “megamenu col-4” class, but could not you write it in the documentation?
Thank you, we will update in the document in next version.
Hi,
I imported the demo content, but some page like : http://kreme.mthemes.org/style2/about-us/ and http://kreme.mthemes.org/style1/shop/ did not come. How do i correct this?
Hello, Thank you for purchasing our theme.
Please send for us your admin account of website to our email: hello.mtheme@gmail.com. We will check it more detail.
Thanks!
Hello, i send e-mail.
Hello, We have answered to your email. Thanks!
Good afternoon, My home page is boxed but is selected for fullscreen. What should I do ?
Hello, Please description more detail. Thanks!
Hello, in my site : produtossabordaterra.com.br/novosite, on the home page the layout is boxed, but i’d like full width. I set in the page, but not changed.
Hi,
When i try to add some page/link to the menu, appear a wheel in loop. I’ve the version 1.09. How can i fix ?
Thanks.
Hello, Thank you for purchasing our theme.
Please send for us your admin account of website to our email: hello.mtheme@gmail.com. We will check it more detail.
Thanks!
The new update (1.0.9) has issues. It erases all of your Sidebar Settings (in Appearance > Theme Options) and does not let you change the Header style.
Hello,
In our demo it still work well. We only change how to set sidebar for Top Left and Top Right Sidebar for simpler.
You can change the header style in Theme Options. Please send your website admin to email: hello.mtheme@gmail.com, we will check it more detail. https://www.screencast.com/t/hrpJIQlxh2
Thanks!
I renamed Kreme folder and upload a new theme but WPBakery Visual Composer is still the old version. What is the easiest way to upgrade your theme? I can’t see any documentation for this.
There is a new version of WPBakery Visual Composer available. View version 5.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?
Hello, You can update kreme theme and other plugins to latest version by reference link: http://www.mthemes.org/documentation/how-to-update-kreme-theme-and-other-plugins/
Thanks!
It works. Thank you.
We’re glad to hear that.
Hi I got the3 following message after installation: Your theme (Kreme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. Do you have updated files?
Hello, Thank for your informing. We will update it in a few days. Thanks!
Hello,
We have update kreme theme to version 1.0.9. Please update to latest version.
Thanks!
Hello support team,
Hope you’re all well. Can you please have a look at my site? Our Products section on home page is not working properly, it should display the products when I clicked the product category but it’s not.
I believe there’s a compatibility issue of Kreme plugin and the latest version of WooCommerce (Version 3.1.0).
Here’s the URL of my website: http://reicovital-australia.preview.net.au/
Please advise. Thank you.
Hello, Thank you for purchasing our theme.
Kreme theme work good with Woocommerce 3.1.0 Please update theme to latest version 1.0.8 and re-check your problem.
Thanks!
Hi,
I purchased your theme in this month and now WPBakery Visual Composer needs to be activated.
Can you please send me an update?
Regards,
Hello, Thank you for purchasing our theme.
What is your email ?
Thanks!
Hello,
We have update kreme theme to version 1.0.9. Please update to latest version.
Thanks!
Hi, I’d better not posting my email to this public comment.
I renamed Kreme folder and upload a new theme but WPBakery Visual Composer is still the old version. What is the easiest way to upgrade your theme? I can’t see any documentation for this.
There is a new version of WPBakery Visual Composer available. View version 5.2 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?
it looks like you forgot to include kreme_plugins
Hello,
- kreme_plugins is external source from our site. Not include in theme packages.
- You can update kreme theme and other plugins to latest version by reference link: http://www.mthemes.org/documentation/how-to-update-kreme-theme-and-other-plugins/
Thanks!
Hi,
This is not what I am referring to, but rather further down the product. Please see screen grabs below:
http://www.screencast.com/t/ZT19u4xyY http://www.screencast.com/t/s7mwPo2JurThanks
Hello!
Please send for us your fpt account and admin account of website to my email: dvkiem1985@gmail.com. We will check it more detail.
Thanks!
Hello,
We have update kreme theme to version 1.0.9. Please update to latest version.
After update you can change Tab title in Theme Options -> Translation Text. And remove section “Guaranteed Nutrition” in Theme Options -> Shop -> Product Detail: choose turn off param “Turn on/off info: GUARANTEED NUTRITION”
Thanks!