694 comments found.
Hey there,
Seems a very nice theme… I am willing to buy it for an online catalog. All I want to ask you is if it is possible to disable prices from the whole site.
Thank you very much for your time and feedback.
Best Regards
Hi,
Yes, prices are optional. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thank you very much for your feedback
Which version of Visual Compose is with the theme at this moment ?
Hi,
It is 5.2 at the moment. The 5.2.1 will be included soon. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello I want to know if all the content can be translated. for example the part where is the product Info. Before I buy it I want to know if is really possible to change the language.
Hi,
Yes, you can translate everything. It is easy and we have tutorials for it.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thank you. I done the purchase. Can you help me with the tutorials for the translation? Thank you in advance.
Hi,
Please follow http://docs.rtthemes.com/rt-theme-20-documentation/#article-34832 or http://support-rt.com/forums/topic/translating-themes-by-using-po-files/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Congratulations to everyone with the smart choice buying this theme! I have a quick question: how do I handle social sharing settings on a product page? In theme customizer I can set up social settings but they don’t seem affect products sharing. All sharing links from the box are set to ”#”. Thanks in advance!
Hi,
First of all thank you very much for the kind words. The social share is not related to customize -> social media settings. It’s for page share and works automatically. If you have a pop-up blocker, it might be blocking the share window.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I am planning to buy the theme. Wanted to know which version of Visual Composer is given with the theme ?
Hi, We are just one version behind (5.1.1) the latest version. Although there are only a few differences between those versions, we will update the theme in 1-2 days. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
If I buy today, then again after 1-2 days I can download and get the latest VC, right ? Just wondering if you have child theme included with theme as well ?
- Yes, you’ll get all future updates for free. - Yes, a child theme included.
Waiting for the latest Visual Composer. What is your ETA ?
Hi, It has been just updated.
Thanks! Just purchased it now
Thank you! We hope you enjoy the theme!
Hi,
Our demo was using an older version of the theme and those CSS issues have been corrected when we updated. You can check again now.
Only these two are not related to a CSS issue, it is the design. http://imgur.com/OpGntpA.png http://i.imgur.com/Gsla80i.png But there are theme settings that allows you customize those spacings.
WooCommerce has an option to enable the registration form in the my account page like this https://rttheme19.rtthemes.com/my-account/ but it is not available in the sidebar as default ( http://i.imgur.com/EZmNtyB.png ) but we can help you to customize the section and add a link to the “my account” page below the “Lost your password?” link.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
It is possible to remove the animation loading of a new page?
Hi,
Yes, you can disable it via Customize -> General Options ->Page Loading Effect section.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi, I have a problem with the team member page margins. I would like to have to no margins. This issue is only related to the Team pages. The normal WP pages are fine. Thanks for your help
Hi, You can use this custom css code to remove the padding between items for the listing pages;
.team.border_grid .col {
padding: 0;
}
.team.border_grid .type-staff.loop .profile {
padding: 15px;
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
What is the best minify plugin for RT 19 themes, that do not clash with other plugins or addons
Hi, You can use Autoptimize https://wordpress.org/plugins/autoptimize/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi, Enjoying the theme so far. In your description it says Visual Composer is included (“save $34”) but after installing it, to compose the product page I’m asked to activate it by purchasing (for said $34.
How do I get the promised free Visual Composer activation?
Hello,
The Visual Composer included to the theme with a special license and you can use it for free. The “plugin license” activation is for their direct buyers only, you don’t need to activate the plugin to use. Just ignore the message.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi … i am trying to implement demo 2 for this theme but i need to move the left side panel to the right … how can i achieve that? thanks
Hi,
Unfortunately, It is not possible with the current version. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi,
Pre-Sale Question:
Need your RT-Theme 19 for an aromatherapy online shop, the client wants to have the new site similar to this site:https://www.savonmama.com/collections/feminine-care
I think your theme matches the left side menu part and the products view are similar this is why I suggested my cient this theme, in particular the Cosmetic Shop Demo you have, here are my pre-sale questions:
1). Can the Pink color be changed?/>
2). Can the Product categories be displayed the same?
3). On Product page can have filter function?
4). Can the style be customized to be similar to that other site?
Hope that your answers are positive as I want to start my project as soon as possible and buy this theme.
Thanks,
Joseph
Hi Joseph,
1) Yes, you can change any color of the demo via the customizer. 2) Yes, you can add product categories to the menu 3) You can use any WooCommerce default options like WooCommerce price filter, tags, categories like in the URL. 4) You can change any color, including the left side style, menu colors, borders etc. It is possible.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thanks for your reply, I’m waiting for my client to decide to buy the theme, much appreciated
Hi,
any update theme?
Hi, Yes, there will be a small update, soon.
I have over 500 items in the Product Showcase.
How can I edit them without having to open each Product one at a time?
Thanks!
Hi,
It depends on what do you want to edit. Please give us more details about it by opening a support request on our support forum at http://support-rt.com we may provide you a custom code or alternative methods if it is possible.
Best Regards
Hello, the downloadable theme file, does not include the demos. I found the demo files but cannot upload that file because it does not contain a css file. How can I access the demo content ‘with one click’... I have been working on this for hours to no avail.
Hello,
The demo importer is a part of the RT-Theme 19 Extensions Plugin, make sure it is installed first ( http://docs.rtthemes.com/rt-theme-19-documentation/#article-3340 ) then you can find the “Demo Import” link under main “Customize” link http://docs.rtthemes.com/rt-theme-19-documentation/#article-35
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Tolga
i cant demo import.because its given internal server error. can you give me xml file for import demo 8
Hello,
You can find all XML files in the “all files and documentation” package under “Demo Contents” folder. You can download the package from your Account / Downloads page.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi. Can I demo import all the content in Visual Composer? (Actually is only in muffin)
Thank you.
Hi,
Yes, you can import demo contents via Customize (menu) -> Demo Import.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi! Possible to have a product without price (: When the field “price” is left empty)? Thx
Hi,
Yes, it is optional for the product showcase http://rt19-demo7.rtthemes.com/our-products-custom-layout/ screenshot http://rttheme19.rtthemes.com/wp-content/uploads/sites/5/2015/03/edit_product_showcase.png
Thank you.
Hello, I would like to change the background of city.jpg but I can’t find the way. Where can I do it?
Hi,
You can change the left side background via Customize > Styling Options > Left Side. For more details, you can check http://docs.rtthemes.com/rt-theme-19-documentation/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, I would like to buy this theme for a website which need to have a product catalogo a product pages, as this themes already provides in demo. But it will not be a online shop. So my question is: can I deactivate the online shop and cart functionality and still preserve the catalog and product page options? Bests Alma
Hi
Thank you for our interest and excuses for the delay in answering. We had a local holiday…. 
The theme comes with its own sustom post type products. You can build the same looking like a shop demo without the shop ability.
feel free to ask any further questions.
Best regards,
Theme support
