204 comments found.
Hi, in my website header part its not working so please help me its very imprudent one so please replay me soon
Hello, have you opened a ticket regarding your case. Let’s see what s going on at your side. Regards
hi, i can’t see the website preview on my ipad mini (2013). the problem i just for the preview?
Hello,
I don’t have an iPad mini in my hand right now, but http://wedding-planner.freevision.me is working good for iPhone and iPad Air devices.
Kind regards.
Hello In the mobile version, the slider revolution can not be seen in full screen. How can I do it to see it in full screen? Thank you
Hello, thanks for contacting us. May I ask which slider you’re addressing? Please open a ticket and state your case along with admin credentials. Regards
.
I having trouble uploading the files. I opened a ticket. Can someone please help me?
Thanks
Hello,
As shown on your “Import Demo Data” section, you need to set Max Execution Time to 180s (as recommended), please make necessary changes and let us try again.
Kind regards.
Thank you. I increased the Max Execution Time to 300s but I still cannot upload the demo data files. Can you please take a look at it again?
Thanks
Sure, checking immediately.
Thank you
woocommerce plugin is posible in the theme?
Hello,
As a WordPress theme, WooCommerce and other plugins should work as expected, but no special integration has made.
Kind regards.
5 days now no support: https://freevision.ticksy.com/ticket/1192460/
Hello, I couldn’t access your admin panel. Somehow it’s redirecting me to a false URL. Please confirm if it’s accessible.
Apologize for delay. Regards
I updated the ticket. Thank you very much.
Responded already, please check.
Thanks. Rated 5 stars.
Hello, pls support new ticket (new issue) for me, too!
Hello, we asked admin credentials to investigate your case. Regards
Hi, How can i make the header menu/footer background 100% width on scrolling down? Thank you!
Hello,
Sorry, missed to response your question. That requires much customization in order complete your request.
Kind regards.
Nice design, Congratulations GLWS 
Thanks mate 
I have problems editing web pages with Virsual Composer, especially pages where the option is obscured by overlap (such as changing the image of page 04-Mini Wedding) Please guide me how to change that
Hello,
Please let me see it in place, so I can help. Submit a ticket via http://freevision.ticksy.com and let us access to your wp-admin panel, and share more details about your issue.
Kind regards.
I submited a ticket but after 3 days pass when the last reply still no one can help me fix… Im so sorry to say here, can you pls support me fix that issue?
Hello, your ticket has responded. Regards
Hi, we get an issue on mobile views. You can see here: http://italyweddingplanner.it/portal/services/catering/
Mobile content float on the left and there is a large padding on the right.
Can you help me?
Hello,
Can you please submit a ticket on http://freevision.ticksy.com and let me login to your wp-admin panel, just temporary.
Kind regards.
Hi, I purchased this theme and am unable to install the portfolio page. I have installed all the other pages but portfolio one is missing. Kindly guide me with the steps to install or any other thing I require to do!
Hello, thanks for contacting us. Please open a ticket and state your case along with admin credentials so we may check things in place. Regards
Hi, I have raised a ticket. Please check.
Hello, your ticket has responded. Regards
Can you share the HTML. i need HTML Version
Hello,
We don’t have HTML version of Wedding Planner theme.
Kind regards.
Hello there.. i can not edit the banner texts with visual composer..There is always a problem.. I updated the theme and pluqins..Whats wrong? Do i have to open a ticket for this ?
Hello, thanks for contacting us. May I ask which banner you’re addressing? Yes please open a ticket and be more specific. Regards
i opend the ticket.. not only for banner.. i have a problem with whole site i think 
Thanks, your ticket will be process soon. Regards
2 days passed and you dint reply my ticket..This is a big problem you know
You can always use translation files to translate, or you can make changes on the code. Please check functions/functions.php line 2131
echo '<div id="floating-share" class="content-font">'. esc_html('FOLLOW US', 'wedding-planner'). '';</div>
and replace it as you like.
Regards.
Guys.. there is 2 ticket.. I asked for translation and visual composer is not working.. u didnt reply that ticket for 6 days.. What are you doing there ?
Hi, your ticket has been responded already. Thank you.
Hello,
Sorry, currently we are having difficulties to access ticksy’s system. We will respond your ticket immediately once we get connected.
While mean, please make sure you have granted us access to your wp-admin panel within your ticket. You can response to the automatic mail if you received one from us.
Kind regards.
Hello,
Your issue resolved and your ticket responded.
Kind regards.
Hi, how can i disable fixed header for scroll down ? thx
Hello,
Please try to add following CSS rules to Appearance > Customize > Custom CSS
@media (min-width: 1025px) {
body.ozy-alternate-menu .nav.navbar {
position: relative !important;
}
}
Kind regards.
Does it has wishlist and budget calculator?
Hello, thanks for contacting us. Usually whishlist gets created via popular online stores like amazon, ebay. That’s why we didn’t included it. As for budget calculator is a specific feature we didn’t included that too. However there are cool cost calculator plugins on the market.
Regards
Im bought that but can you check why dont working on Safari Browser? Thanks.
Hello,
Thank you for purchasing.
We’ve mainly developed and tested our theme on Safari browser. If you can be more specific about the system and browser by dropping us a ticket via http://freevision.ticksy.com we will investigate your issue in the place.
Kind regards.
Very Nice Work, Congratulations and Good Luck With Sales 
Thanks a lot
Good to hear positive feedback!
Hi! Awesome theme! Can you give me as your first customer in this theme coupon for sale? 
Hi, thanks for the kind feedback however there is no such sale feature on market. We appreciate if you purchase by regular price.