45 comments found.
Hi,
after updating WP to 5.0.2 I can’t use the Visual Composer, that is a very old version. Trying to update, I get a “You don’t have permissions to acces this page” on url https://www.studioferri1968.it/wp-admin/themes.php?page=tgmpa-install-pluginsI installed theme in a developer ambient, I can go to this page on a fresh installation, theme installed v. 5.1.1 of visual plugin, I manually removed from live server the plugin folder and uploaded the same folder from developing machine. On the developing machine, after first installation of plugins, I get the same permission error on the page /wp-admin/themes.php?page=tgmpa-install-plugins
What I have to do to make the editor work again?
I tried to open a ticket, but it says my support has expired.
Thanks
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get the latest plugin version. Thank you!
Regards
hi guys, how do we get an update to visual composer from you? thanks
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and we’ll provide you with the latest plugin version. Thank you!
Regards
Hi, when I click on “Install Plugins” (url: /wp-admin/themes.php?page=tgmpa-install-plugins) I get error: no permissions to access the page. How can I solve it? Thanks
Hello,
I have tested it locally, and didn’t get any errors while installing the plugins. Looks like the issue is caused by specific settings on your server.
Please submit a ticket at https://themerex.ticksy.com/ and provide your website URL, WordPress login details and FTP details and our support team will check it for you. Thank you.
Hello, could you tell me how to change the height of the Slider Revolution?
Hello,
Please check this video with detailed instructions on changing slider height: https://www.youtube.com/watch?v=qYXhbcDDl6AHello, could you please tell me how the forms on the homepage and contact page work? Do they flow to admin portal or do I need to connect them to mailchimp?
Can you please tell me how the contact forms are working? I am unsure if I need to connect mailchimp or if they work similar to contact form 7? Please let me know. Thanks
Dear Innolutions, By default the emails are sent to the email address you added to the Settings->General->Email field in the admin panel. Also you can add contact form using shortcode: [trx_sc_form type=”default” labels=”” title_style=”default” title_align=”center” title=”Get In Touch” description=”Send us an email with a few words about what you are looking to achieve and we can schedule a FREE initial consultation to discuss your problems and goals.”] MailChimp is a newsletter service that allows you to send out email campaigns to a list of email subscribers. Check this link https://wordpress.org/plugins/mailchimp-for-wp/ for more information. More guides are available here https://mc4wp.com/kb/#utm_source=wp-plugin-repo&utm_medium=mailchimp-for-wp&utm_campaign=faq. Kind regards
Hi, i like to work with this theme, how to update theme? i am using old version now
Hello, You can download the latest theme update in your account. Please check this video on how to update theme -https://www.youtube.com/watch?v=_c1qwkUTjpI We strongly recommend that you make a full backup before any updates. Thank you
Thanks, and one more question is page banner for each page, how can i show that in my site,
i did breadcrumbs banner for pages, but i need to show different breadcrumbs images for each pages, it’s possible in this theme ?
Hello,
Breadcrumbs section with image is set as a Layout. Each page has an option to choose a Layout. To have different image for specfic page, you should duplicate one of header layouts, change breadcrumbs image there, and assign this new layout to the desired page.
Hello,
Thanks for your reply, If i have 20 pages i should duplicate 20 headers? it’s really bad, do u have any other optional ways to do this?
Unfortunately, this theme doesn’t include any other options to achieve what you need.
Hello, Great theme! Can you give me a video instruction on how to create the entire site to be like your demo site?
Thanks, Andrija
Hello,
Thank you! We are glad you like the theme. Please check this video on how to install theme: https://www.youtube.com/watch?v=5D4jrBhDzGY If you get any questions, feel free to submit a ticket at https://themerex.ticksy.com/ and our support team will gladly assist you.
Hello, how do I fix the white line in Home 1 style header? So it would stick to the top along with menu line?
Hello, Could you please send some screenshots? Unfortunately your question is not clear for me, you can also submit a ticket at https://themerex.ticksy.com/ and attach your screenshots there. Thank you.
Hello,
I would like to turn off sidebar in Custom Post Types but I don’t know where. How to do it? Also there is something like number above the service items inside one of CPT “defult” how to change value from 00 to something else?
Next time you should just move all options to one Theme Setup, like other theme developers do. I spend a lot of time looking for everything in random places.
At this moment your template is really difficult to configure 
Documentation looks like “configure our demo”. I can’t find key comments inside code
Keep your head up high, I saw a lot of worse themes here. Just please improve usability.
At this moment: Demo looks like – 5 stars – this is why I bought it. Usability – 2 stars – this is why I wrote this comment.
Regards, Piotr
Hello, Please take my apologies for delayed reply. You can disable sidebar for custom posts by editing each post > Theme options > Widgets > Sidebar widgets. Could you please specify what you mean by “there is something like number above the service items inside one of CPT “defult” how to change value from 00 to something else”? Could you please send the example?
What can I say… category page is something different than post. Im just tired. I waste my time with solution that should help me save time.
I sent you screens for every issue via your support page. But if I have to explain it once again here I will do it:
1. Open your demo page. Go to bottom of the home page to section “Our Latest News” – there is a box with date – numbers with gold background and month with black background. Found? Ok, so now change date of any of those posts to added 2h ago. Great. What you can see now? -> http://imgur.com/a/EC3zJ
2. Open your demo page. Go to “Our team” scroll down to “Meet Our Attorneys”, everything looks briliant. But what happens when you set just 1 column instead of 2? and open this page with iPhone? RWD CHAOS. Also just bad design appear but its something you can change. -> http://imgur.com/a/qhp5E
3. I would like to translate some strings, so I have to download software 
4. Change form go to the code. I think If someone would like to just buy it and make website will be really disappointed of customizability.
Problem happens always when I try to do something that is not same as demo
I have been using around 12 templates all of them from themeforest but first time I bought 1.0 version. Now I know that 1.0 means only for testers & developers. 
Im just curious why I have to pay for something like that full price? Maybe next time give 10 licences to people who will test it before selling on the market?
This template is my big mistake.
Where I can translate that elements -> http://imgur.com/a/Vhrui
You can translate it in language files, please check this article for detailed instructions: https://axiom.ticksy.com/article/9674/ As for your other questions related to responsive design, please reply to the tickets you sent with your wordpress login details – our support team will check the issues on your website.
This theme is completely broken. Simple task of uploading replacement logo won’t even work. Header Style 1 reverts to default demo logo and ignores newly uploaded png file.
I’m getting all kinds of strange layout problems. Your ‘theme customizer’ simply does not work. Bad decision to use that for customisation.
This is completely unacceptable. Developers buy themes to save time, not to waste time – and I really, really hate having my time wasted. 2 hours spent messing around with this and I can’t even get past the logo stage.
Last time I ever purchase a theme that has doesn’t have a star rating. Absolutely disgraceful.
It seems the solution was to manually edit the header style within the ‘Layouts’ section in the admin panel. Logo selection can be made here. But that makes the ‘theme customizer’ obsolete.
Works fine now but a strange decision for header manipulation. Needs to made A LOT clearer in documentation.
Hello,
I am sorry that you got difficulties while customizing the theme. Layouts are created for advanced options for header/footer. We will take into account your remarks for improving documentation. If you have any questions/issues feel free to contact our support team at https://themerex.ticksy.com/ and they will gladly help you and answer your questions.
Hello, how do we edit form’s fields? In the visual editor there are no field editor.
Hello, Default contact form doesn’t have an option to add/change fields, but as an alternative solution you can install additional plugins such as Contact form 7 – it offers advanced form configuration for your needs.
How do we create a popup layer window in this theme? We need it for “Free consultation” button instead of separate page with feedback form.
How do we put some info for markers on Google maps? So it would be displayed when clicking on them.
Where can we find and edit elements for bread crumbs? We need to change “Home” to something else. Translation doesn’t help here. Same question regarding “Read more” links for services.
Hello,
Unfortunately, creating a popup window requires additional customization of the theme source files, which is beyond our support service. You may contact them at http://support.mockingbird-studio.com/ or reach them by mcbcustomstudio@gmail.com You can add marker description in Google map settings as shown here: http://prntscr.com/fdetu2 You can change “Home” in language files, please make sure you set the same localization as in Settings > General If you have any troubles, do not hesitate to submit a ticket at https://themerex.ticksy.com and our support team will be glad to check your questions.
Hi there, Is this theme compatible with WPML please? Thx.
Hello,
Yes, this template is compatible with WPML plugin.
Thanks for your answer. However, I just realised that there’s no lightbox gallery which I need (not a portfolio masonry leading to portfolio items).
You can use Essential grid gallery – it offers a great variety of skins (with lightbox), and advanced options for customization. Essential grid plugin is included in theme package.
Thanks a lot for the info.
You are welcome!
Hi, I’ve got a question regarding Fontello icons:
I couldn’t find the same icons you used at the demo site in their collection. Also, I am planning to make a web site for a printing agency so I would need different icons (not about lawyers) but same style: where do I get new ones for Fontello?
Thanks!
Almost bought your theme
Hello,
The existing fontello icons can be found in legal-stone\css\fontello folder. You can easily add new icons according to this video – https://www.youtube.com/watch?v=kvqRNIINsds
Do you have this in a psd template to sell?
Hello,
You can contact our support team at https://themerex.ticksy.com/ to get PSD files for this template.
Awesome Theme, Good Luck With Sale 
Thank you very much!
Nice layout but getting a google page rank of 0 (zero) on your demo site.
Hello!
Google page rank is a way of measuring the importance of website pages – you may check more information at https://en.wikipedia.org/wiki/PageRank You should understand that the purpose of demo is to show the design of the theme, it’s functionality and structure, etc. but it doesn’t contain seo tools that will give a high page rank.
Congratulations! Excellent work:-)
Thank you!)
Amazing Work, Good Luck With Sale
Thank you for your kind words!
Great look theme!
We appreciate your comment!
Congratulations! Nice Work, Good Luck With Sale
Thanks! We’ll keep it up:)
