121 comments found.
Hi
It’s been almost a week since I sent an email to contact@nootheme.com and I still have not received an answer.
Could you check it for me please?
Thanks
Hi.
Thank you for feedback us and sorry for the late response.
We will check and feedback you soon.
Thank you.
NooTheme.
Thank you for your help. I loved the theme and support, everything 5 stars, you guys are great.
Thank you so much 
I love this theme. Is there a zoom plugin that is compatible with your theme that you would recommend for zooming in on product images? If so, I may purchase this theme.
Hi.
Thank you for contacting us.
Our theme has some custom WooCommerce plugin and also disable the zoom function. But we can help you make it work with WooCommerce Vertical Zoomifier as this site http://vivinkaa.com/
Thank you.
NooTheme.
Are you scheduled to update noo-umbra/woocommerce/cart/cart.php? The current template includes version 3.0.3 and WooCommerce is now using 3.1.0. Please advise.
Thanks.
Hi.
Thank you for feedback us.
Yes, we will check and update this theme in this week.
Please waiting for us.
Thank you.
NooTheme.
Hi, i need some help about products detail page.
https://prnt.sc/g3bz2qHow can I make the product detail page as it is on the screenshot?
Thank you.
Hi.
Thank you for contacting us.
Okay, we can help you with some custom CSS, please contact us via contact@nootheme.com email, give us your site URL, admin account and don’t forgot attach the screenshot, we will help you do it.
Thank you.
NooTheme.
hi please help us to solve image zoomifier issue.We have facing too much problems.As you suggested i already mailed all the credentials of website.but still its not working…please have a look..Your theme is good but after latest update we’re stuck in zoomifier problem….please help us
Hi.
Thank you for feedback us and sorry for the late response.
We also check our theme with that plugin and found the same issue. Because we have changed something. That why the plugin does not work with our theme. Please wait for us. We will help you fix that issue soon.
Thank you.
NooTheme.
Hi, I really need a help
I already sent an email, but some things I managed to fix. This address gives me an error: https://nootheme.com/forums/forum/umbra-wordpress/
How can I make the woocommerce shop page work with the side menu (Home 7)? When I set Home 7 to be the shop page, it changes to horizontal menu
Hi.
Thank you for contacting us.
Sorry, our support site has come back, now you can submit a ticket.
With header left sidebar, this is page template, you can’t choose the header left sidebar for the archive page ( shop page ), it just use for page setting.
Thank you.
NooTheme.
This answer disappointed me a little, I expected the 7 menu options to be fully integrated with woocommerce. =(
Hi.
Thank you for feedback us.
Yes, we will check our theme again and add this header style to theme option in next time.
Thank you.
NooTheme.
Hi Guys,
I have a problem on this theme. I have just purchased it and download, but i can’t install the demo content, it only load but never ends.
Can you help me? Thanks.
Hi.
Thank you for contacting us.
Can you submit a ticket on our support site https://nootheme.com/forums/forum/umbra-wordpress/ and give us site URL, admin account? We will help you check that issue again.
Thank you.
NooTheme.
Hi, We have facing problems after latest update. some of our plugin is not working due to Noo Umbra Core plugin.After deactivating this plugin, all other plugins start working properly… Kindly guide and provide solution.
Hi.
Thank you for contacting us.
Are you update the latest version of our plugin and theme?
Please check it and let us know again. If still have the issue, please give us your site URL, admin account, we will help you check that issue soon.
Thank you.
NooTheme.
Hi mail send to you with user id and password kindly have a look and help us
Okay, we have received your message. We will check and feedback you soon.
Thank you.
NooTheme.
hi mailed you the ftp user id and password along with plugin name which is not working kindly provide solution
Yes, we will help you check it again.
Thanks.
hi please help us to solve image zoomifier issue.We have facing too much problems.As you suggested i already mailed all the credentials of website.but still its not working…please fix it asap
Hi.
Thank you for feedback us and sorry for the late response.
We also check our theme with that plugin and found the same issue. Because we have changed something. That why the plugin does not work with our theme. Please wait for us. We will help you fix that issue soon.
Thank you.
NooTheme.
Hi You got any solution for plugin problem…please help us asap.14days left already.please provide us some solution.
Hi.
We have enabled the zoomifier option for your site, but it will lose some our layout.
Please check it and let us know again.
Thank you.
NooTheme.
hi how to update theme or guide us for auto update
Hi.
Thank you for contacting us.
To get the update version, you need to go to your dashboard/ updates, it will auto check the latest version of our theme and plugin. Then you can update our theme. Or you can get the latest version from Envato and install to your site.
Thank you.
NooTheme.
Hi, I’m having problem to import demo content. Importing never ends, it only ends when I reboot, but it does not look like the online demo. Is lacking some sections and some elements dont display correct.
Example: Home page one does not show the next section after the slide, jump to Top products. It looks like it’s not importing full layout.
Hi.
Thank you for contacting us.
We have received your message, we will check it and feedback you again.
Thank you.
NooTheme.
Thanks for help me… Now is looking better
Thanks.
Hello Noo Theme team, I will like to purchase the them, i wan´t to know if is Woocomerce plugin with the Theme together. thanks regards Davizd
Hi.
Thank you for contacting us.
Yes, our theme base on WooCommerce plugin and it work together.
Please check our demo to know more this theme.
Thank you.
NooTheme.
Hi i ask few questions yours support forum. I am waiting answer. Thanks in advance.
Hi.
Thank you for contacting us.
We have checked and reply you via our forum.
Please check it and let us know again.
Thank you.
NooTheme.
Hi I have purchased the theme a few days ago, it’s a great theme. But I have found a displays problems about the tick box on the checkout page. The tick box on “Accept T&C”, “Ship to different address” are not in the right place. Just wondering do you have any solution to fix that?
Thanks
Website URL https://spazior.com/checkout/Hi.
Thank you for choosing our product.
Can you give us your site admin account? We will help you add the custom CSS to fix that issue.
Thank you.
NooTheme.
Hi.
Thank you for feedback us.
We have fixed the issue on your site.
Please check it again.
Thanks.
NooTheme.
Hi.
2 questions before you buy the topic: In the blog / post, can you insert videos? And the headers can be changed, regardless of the Home chosen?
Thank you very much.
Hi.
Thank you for contacting us.
#1, Yes, our blog post type support the video content and another type as this http://prntscr.com/f9liqz.
#2. Yes, we have an option in page option to change the header for each page.
Thank you.
NooTheme.
Hi, This is so good theme but i have a answer for custom fonts. When in turn on use custom fonts button i can’t see any font selector. and i wonder can i use Local font in this theme? or only google fonts? would you help me please thanks!
Screenshots are here :
http://prnt.sc/f5cvs3 http://prnt.sc/f5cwaeHi.
Thank you for contacting us.
Do you check your theme version and make sure to use the last version of this theme? If still have an issue with the last version, can you give us your site info, admin account via our email contact@nootheme.com. We will help you check it soon.
Thank you.
NooTheme.
Hi
Nice theme, are the PSD’s included? Also is it possible to mix elements from different home pages into one?
Thanks
Hi.
Thank you for contacting us.
Sorry, our theme not included PSD file in the package.
With element content, we use shortcode to show the content for each page then you can copy to another page as you want.
Thank you.
NooTheme.
I am interesed to buy this theme, but I have one question. Do you have translation in Romanian? Thanks
Hi.
Thank you for contacting us.
So sorry, our theme not available this language in theme package. But you can use some plugin to do it, example loco translate plugin.
Thank you.
NooTheme.
Hi Guys, There is a problem on this theme. I have just purchased it and downloaded the all the documentation then extracted them all. But it kept given error that “Do you want to copy this folder without encryption? A problem is preventing this folder from being encrypted.”
Afterwords I tried to upload the theme noo-umbra.zip file and again it gives error. It does not let you to install the required plugins and keeps giving error that “Download failed. cURL error 56: Failure when receiving data from the peer”. I could not install the theme
Cold you please update me what is the problem.
Regards. B
Hi.
Thank you for choosing our product.
Can you give us your site info, admin account, FTP account via Envato message or create a ticket on our support site nootheme.com.
Our developer will help you check this issue soon.
Thank you.
NooTheme.
Hi, Thanks for your reply. Someone did sent me a similar message about 1 hour 30 min ago from your support theme. I did send the detail on private reply so Can you check the your support tickets Please. Any question let me know please. Thanks B
Thanks. Okay we will help you check it and feedback soon via ticket.
Please waiting for us.
Thank you.
NooTheme.
Hi Team, I like the theme. before i purchased. I need some clarity regarding the template. In product section is it possible to some customization. Screen shot is attached for your reference http://prnt.sc/ekzocl a line of confirmation is highly appreciated to this regards. Manoj
Hi.
Thank you for contacting us.
Sorry, can you tell me what is want to use for your theme?
I’m not sure about that image. Do you want size variation for products?
Thank you.
NooTheme.
Hello Hello,
Love the theme. I’m in a market for a good woocommerce supported theme and I’m strongly considering you guys. I have a question. When I’m on the product description page I like how I’m able to click on other variations and I’m not taken to a Lightbox. Is there a way to have the images change in the main box when I hover on the thumbnail variations instead of clicking, similar to how amazon does this? What are the steps I’d need to take to do this with your theme?
Thank you for your time and I look forward to your response.
Hi.
Thank you for interested in our theme.
With hover product image change on hover thumbnail, it needs to change something. We will consider adding this featured in next time.
Thank you.
NooTheme.
