286 comments found.
How to change “by” to “posted by” in single posts and blocks?
Hi,
This needs to change in the code, Please send me your site login details and FTP login details via the support URL, I will check to help you.
Sincerely,
Hello, I am getting this error at the bottom of each page. What can I do to solve this problem?
Warning: Cannot assign an empty string to a string offset in /home/tra30vyiy4je/public_html/wp-includes/class.wp-scripts.php on line 426
Hi,
Something was wrong with your WordPress core. Please try to update your website to the latest version.
If not, please extend your support time and send me your site login and FTP login details via support URL, so I can help you.
Sincerely,
Hi, How are your issue? Have you solved yet?
Sincerely,
Hello,
I have the problem that at the beginning of the auth description the HTML tagand at the end
is displayed. https://d.pr/Imhsl5The problem exists with Theme Version 4.0 and 4.1. WP Version: 4.9.1
How can I remove this?
Thank you best regards
Hi,
Please help me to contact via the purchase account so I can validate your purchase and help you.
sincerely,
Hello,
this is a Bug in the Theme: I found this: “Note that on earlier versions of WordPress (pre-4.9), you may need to replace “user_description” in the above code with just “description”.”
In your Code is only “get_the_author_meta(‘description’)” and when i change to “get_the_author_meta(‘user_description’)”, then it works!
Thanks
Hi, can the themes support video sliders? Especially on the top featured area?
Hi,
Thank you for interesting in this theme.
Unfortunately, The theme only supports post sliders. However, you can use 3rd plugin to create a custom slider if you want.
Sincerely,
Hello! After updating the WordPress, something has become wrong with the images in the articles. They moved to the left, a gray area appeared. Although the editor all the pictures in the center.
Hi,
Welcome you back to me.
Please be more specific about your issue and send me your site login details via the support URL, I will check this issue for you.
BTW, your support was expired. Please consider extending your support.
Sincerely,
Hi,
I got a quick question.
After I installed WP cache plugin, the number of view tends to be frozen. Before plug in is installed, every time I refresh the page, number of view will +1. After I installed plugin, number of views stay the same no matter how many time I refresh.
Why is it like this?
Hi,
Yes, When you enable cache, Your website will load static HTML file from cache folder so the counter will be refreshed when the cache reload.
Sincerely,
I tried to remove the tags from the bottom of a post as suggested in the custom.css file:
.single-tag-wrap { display:none !important; }
However, this did not work. Any other suggestions?
Hi,
Please send me your site login credentials via support tab URL, I will check this issue for you.
Sincerely,
Hello, I love this theme and I am going to purchase but I didn’t notice a secondary navigation in any of the demos. I love the navigation at the top but I need a secondary navigation under the logo. Is that possible with this theme?
Hi,
Thank you for interested in this theme.
Yes, the theme supports a black top bar for you can place 2nd menu but we haven’t show it in the demo.
Sincerely,
Okay, I saw the black top bar. I am looking at the demo for the fashion news theme. I wanted to make sure I could put a navigation bar below the large logo.Thanks, I just want to make sure.
Hi,
yes, you can put the main navigation below the logo and the 2nd navigate at the top bar. The theme supports those features, so don’t worry about that.
Sincerely,
Perfect! Thanks so much for responding so quickly! Purchasing now!
Hi, Great!
Please feel free to contact me via support tab URL if you have any further when using this theme.Hello! Can you please advice where can I change the color of post-review criteria? It looks too light for me and I would really like to make it more noticeable. Thank you
Hi,
Please navigate to Innovation > Color Options > Review Color Icon.
Sincerely,
Can you please include template – full width feature image above the title?
Here it is, but title is on feature image. We need it below the image. Can it be possible?
Hi, Yes, it is possible, I will consider adding this in the further versions.
sincerely,
Thanks! Tell, is it possible to add some code in the Custom Code? that title below the image.
Hi, when are you going to release an update to the Redux Framework? The latest version available via Wordpress causes a 502 error. Thanks!
Hi,
Thank you for purchasing the theme.
Please send me your site login details and FTP login details via the theme support URL, so I will check this issue for you.
Sincerely,
Hi,
This is an issue of the new redux version. you can back to the old version via FTP. maybe they will release a new version to fix this issue soon.
Also, you can send me site login details and FTP login details via support tab URL, I will help you.
Sincerely,
How do I change the background color of the two posts on the right side of the TECHNOLOGY NEWS homepage?
Hi,
Thank you for purchasing this theme.
Please send me your site login details via the support URL so I can check to help you:
https://themeforest.net/item/innovation-multiconcept-news-magazine-blog-theme/14672414/supportSincerely,
Is it possible to get a test-version before buying?
Hi,
Thank you for interesting in the theme.
Sorry for this, I doesn’t have the test version for you can check. However, you can purchase and try to use this theme, I will allow you can refund (in a week) if it doesn’t work as you expected.
Sincerely,
Hi, how do I prevent tags from appearing at the bottom of single posts? I’d rather not have these active. I also need to add some third-party ad code into the themes header, after the opening /body tag, but can’t find this option in the theme panel. Thanks.
Hi, Thank you for purchasing the theme. To hide the tag in the single post page, Please try to add the code below into Innovation > Custom CSS > CSS Code:
.single-tag-wrap { display:none !important; }
For ad questions, please contact me via the theme support tab, so I can help you. Sincerely,
Version 3.9. The Facebook counter doesn’t work 
.
Hi,
Please send me your site login details and FTP login details, I will check this issue for you.
Sincerely,
Hi, I’ve recently purchased your theme and have noticed that featured image description and/or credit needs to be added on a post-by-post basis. Could you please consider in your next updated allowing the option for this to be taken from the image description? Post subtitles would be great too. Thanks!
Hi,
Thank you for purchasing the theme and your feedback!
I will consider this advice in the next version.
Sincerely,
Hello, how can i update the new version?
Hi there.
You can install the them plugin below and install the new version as a new theme: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/You can also refer the theme documentation for further information:
http://docs.themeruby.com/innovation/#updateSincerely,
Think I’ve found a pretty bad bug on the theme.
I recently built https://www.empiremusicpromotions.com
No matter how big we make the retina logo , it always comes across as Blurry on a mobile phone. It looks fine on the preview on my website, but on phones the logo is always blurry, any ideas?
Hi,
Long time no see you. I hope you are doing well.
Do you enable retina support on theme options? Please check at Innovation > General Options > Retina support.
BTW, is this another website? have you purchased the theme licence for this website?
sincerely,
Hello there, we are migrating our website to new hosting. There are some problem 1. right header off canvas menu and search button didn’t work. 2. The main slider didn’t show the images. I already try to re upload the image but still the same. What should i do?
Thanks
Hi,
Please extend your support time and send me your site login details and FTP login details via support tab, so I can check for you.
Sincerely,
Hello,
I’ve found a small issue/bug with the Innovation theme.
I built https://www.empiremusicpromotions.com/
The front Page / Home Page is using the Ruby Page Composer.
It is laid out like this
’ Full Width Slider ‘ ’ Composer Latest Blog ‘
I love this look, however I am unable to ’ offset ’ the ’ Composer Latest Blog ’.
Therefore the Slider is showing my latest post, then the composer latest blog is also showing the post, causing a duplicate post.
Is there a way to offset the ’ Composer Latest Blog ’ by 1 so It is not duplicating the same post in the slider?
Hi, Your support time has been expired. Please consider extend your support and send me your site login details and FTP login details via support tab, so I can help you. Sincerely,
