229 comments found.
Hello,
The contact form can already be sent emails, but I do not receive them.
Where can I change this header image? http://doctorpomes.es/service/ortodoncia-en-malaga/
Thanks.
Hi!
I have replied your ticket with same questions already.
Communicate there in that ticket if you would need any further assistance.
Kind Regards,
PearlThemes
Hello, I just created a ticket on your website for a problem with the contact forms.
However, I don’t see any Status page where I could follow it… Will I get an email notification of your answer?
Thanks in advanced
Hi Dario,
Your ticket has been replied 
Thanks,
PearlThemes
Hello,
I have a question regarding the breadcrumb. In all tabs there is no prefix but in the blog page there is a prefix [:en]. How can i remove the prefix?
Thanks in advance, Maria
ok i fixed it.. I did not put content in post area. So, i added and the prefix disappeared.
Thanks. Maria
Hi Maria,
Glad to know that
Let me know if you would need any help from my side.
Thanks,
PearlThemes
What icon styles are available and or class icons. Can we swap them out? Essentially we are looking for dental icons and like say these http://imgur.com/a/4crvw
Hi,
You can see all available icons and their classes on this demo site page: http://www.pearlthemes.com/theme/medicalguide/icons-classes/
Thanks,
PearlThemes
I see my support expired – I will renew ASAP.
Wondering about why my site won’t respond to asking to use excerpt only/read more for the post/page grids. They always show the full article content.
The link above shows the post grid and the issue that is occurring.
Hi,
Please use more tag in your posts to show only selected excerpt of your posts.
See this helping screenshot: http://jmp.sh/jARRRCA
Let me know if you would need any further help.
Thanks,
PearlThemes
I have an error in the syntax of the contact form. It gives me error in the part of “email” What do i have to put I have [Your email]
Hi,
I am not clear about your question. Please can you explain it again and provide a related screenshot? So I can help you in the right way.
Thank you,
PearlThemes
I have two problems:
1. Contact form gives me an error in the email part. http://doctorpomes.es/wp-content/uploads/2017/08/Captura-de-pantalla-2017-08-23-a-las-20.40.31.png 2. Because I have left this white hole on the right http://doctorpomes.es/aseguradoras-dentales-malaga/Hi,
1. This issue is related to contact form 7 instead of this theme. However, email me your site access details on hello[at]pearlthemes[dot]com and I will try to help you in this regard.
2) You are using the default template with sidebar. Please use full width template to utilize full page space for only content area.
Thanks,
PearlThemes
Hi there,
I can not filter departments, can you help me?
You can check the fallowing link;
http://entropilab.com/department/ekstraksiyon/Hi,
I have checked your site and it seems like you have no departments to display.
If that is not the case then please create a ticket on our support https://www.pearlthemes.com/support/ site with your issue and site access details. We will be happy to help you.
Thanks,
PearlThemes
I did
Thanks, I have replied it.
Replied again with e-mail
I have replied your email, please follow up.
Thanks
Replied
Replied again
Hi Team
0I purchased the template using the Saphirserahevolvation domain. But I want to remove the template and use it for Cerynth Technologies on the same domain. Only the name has changed.
Could someone please help me with this, my email id is: dr.sumitra27@gmail.com/ruresh888@gmail.com contact number is 9986861321 / 8884744162
Hi,
Please create a support ticket on our support https://www.pearlthemes.com/support/ site and copy your question details there. Support team will look into it.
Thanks,
PearlThemes
Support,
I am using wordpress v 4.8.1 and getting error when i activate the pearl medical framework plugin:
Error: [08-Aug-2017 11:42:07 UTC] PHP Parse error: syntax error, unexpected ‘[’ in /home_ssd/binaryad/public_html/northcoastimaging.com/wp-content/plugins/pearl-medical-framework/visual-composer/shortcodes/shortcodes.php on line 132
I found this at line 132: $img_src = wp_get_attachment_image_src( $app_image, ‘full’ )[0];
Please advise how to fix.
Hi,
It’s a technical issue, you would need to create a ticket on our support https://www.pearlthemes.com/support/ site so support team can help you to fix it.
Thank you,
PearlThemes
ok
Hi,
I would like to remove the one column from the footer. So, i opened the css file from bootstrap and edit the following:
.col-md-3 { width: 33.33333333%; }
But nothing has changed!!
What can i do?
Thanks in advacne
Maria
Hi Maria,
Thanks for giving us a chance to help you out. It would require minor class and div changes in the footer file.
Please create a ticket on our support https://www.pearlthemes.com/support/ and one of our support team member will help you with it.
Best Regards,
PearlThemes
Hi! How can i put a link on static services icon on first page. Please help me!
Hi,
That’s is not an option by default. Please create a ticket on our support site and our support team will help you in this regard.
Support site can be reached here: https://www.pearlthemes.com/support/
This option will be added in the next theme update as default.
Thanks,
PearlThemes
Good day, I have imported the demo content. However I only can one home page demo. On the preview before i purchased the theme there were 4 home page options. Could you please assist?
Hi,
I have excluded those pages to make the import file light weighted. However, you can download the full demo contents XML file from the following link.
Let me know if you would need any further assistance from my side.
Thanks,
PearlThemes
You should make that clear before we purchase the theme because the preview is then false advertising! Now you have given me extra work! I thought I’m going to simply install the demo content, edit it and then move on. What nonsense!
No wonder it was cheap
The slider is also full of issues – Ajax error, other themes are so seamless. Is it possible to get my money back and delete this rubbish?
Hi,
Sorry for any inconvenience. Please get in touch with me directly at hello@pearlthemes.com and provide me your site URL along with WP admin access information.
I will set your site up right away.
Thank you,
PearlThemes
Hi,
Any feed back on this? Ive sent URL with WP admin and even FTP access to the above mentioned email address last week.
Hi,
Looks like I missed that email somehow or didn’t get at all. Please send it to me again through my profile contact form here: https://themeforest.net/user/pearlthemes
I am waiting for your message. I will get back to your right away.
Thanks,
PearlThemes
Can I put the logo to the left in the header?
Hi,
The theme logo is already placed to the left side of the header. Please, can you be little more specific how you want to have it?
Thanks,
PearlThemes
I have replied your that comment.
Hi, I have a list of questions about working with the Medical Guide Theme, Pearl built-in tools.
I will try to be brief and clear: 1) Pearl FAQ – it randomly uses the latest FAQs. How can I call SPECIFIC FAQs to a page where they are most relevant. For example – I wouldn’t have FAQs on a baby page that are really about the liver.
2) Same concept with both Pearl Doctors – is there a way to SPECIFY which doctors I want to have appear. For example, only OBGYN on baby page and only Orthopedics on joint replacement page
3) Is there a way to add LINKS to the Pearl Static Product list? Or to the bulleted Pearl Lists?
4) Last, big question: CSS style sheet – I assume it should be complete. For some reason, there is only introductory information. Possible issue when theme was installed?
I appreciate the nudge in the right direction when able.
Hi,
1,2,3) Unfortunately, there are no such default options to do that. However, we will consider to added these in the upcoming theme updates. If it’s important for you and you want to have it right away then you can hire our customization services here: https://www.pearlthemes.com/contact/
4) I am confused about your last question. Please can you explain little more. So, that I can help you accordingly.
Thanks,
PearlThemes
How can I put the icons of social networks as widgets in the footer?
Hi,
You can configure the footer social profiles icons from Appearance > Customizer > Footer options panel.
Thanks,
PearlThemes
Hello,
I want to put a summary in each service. How is it done?
Example: http://doctorpomes.es/servicios-clinica-dental-malaga/ apart: periodoncia It has been left alone and I can not do it in the rest
Thanks.
Hi,
You simply need to add those services contents in their content area from their add/edit page as I have displayed in this screenshot: http://jmp.sh/lrgf9XD
Let me know if you still would need any help.
Thanks,
PearlThemes
I did it, but it does not show it.
Hi,
I have checked your site again and almost all services have that description.
Screenshot: http://jmp.sh/76RSxpT
If you still have that issue then create a ticket on our support https://www.pearlthemes.com/support/ site and support team will help you to debug the issue.
Regards,
PearlThemes
I got the template to work except one thing.
I want to add 2 additional fields to the appointment page, please let me know which page to modified to have these fields display in the email.
Hi,
To add new appointment form fields you would need to edit the page-templates/appointment.php file as displayed in this screenshot: http://jmp.sh/ja4LOui
After that add those fields to the related email handler in the plugins/pearl-medical-framework/admin/pearl-mail-handler.php file.
Helping screenshot: http://jmp.sh/Eh7lUdq
Thanks,
PearlThemes
Hi,
When I take a look at my website on my mobile phone and I click on the menu, I see the text “Medical Guide” on the top and in the footer I see also the text “Medical guide”. Can you tell me where I can edit this? I’ve edited the footer for the website, but it isn’t changed on the mobile version.
Kind Regards,
Inez
Hi Inez,
You can change it from Customizer > Header section. Related fields are located at the very bottom.
See this screenshot http://jmp.sh/Kn87971
For more help you can create a support ticket on our support site https://www.pearlthemes.com/support/
Thanks,
PearlThemes
Thanks for your reply. I can’t see the fields you showed in you print screen. I only see this -> http://imgur.com/a/Qgesh
Ensure you are running the latest theme version 1.3.0 on your site. If you still remains unable to see those fields then reach our support https://www.pearlthemes.com/support/ site and create a ticket in this regard.
Support team will help you to debug the issue.
Kind Regards,
PearlThemes
You’re right! Thanks!
You are welcome
Hello ! I wanna buy this medical guide theme ! kindly update me after payment after how long will you send me the design with the code and all files ,
whats app : +923125180872 Thanks
Hi,
You will have access to this theme and its related files right after you proceed with the buy procedure.
Helping screenshot: http://jmp.sh/xSfrwqv
Thanks,
PearlThemes
