696 comments found.
Hi Stmcan: From what option can I update the contact information that is below the main menu ?. Thank you!
Hi,
You can update via WP-Admin -> Appearance -> Widget -> Common Sidebar. Please take a look at the documentation for more details http://docs.rtthemes.com/rt-theme-19-documentation/#article-11308
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello, For this theme there is a translation into Russian?
Hi,
You can translate it easily by using the free Loco Translate plugin. https://wordpress.org/plugins/loco-translate/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, i have an issue with your theme.
I tried to create links with anchor (www.example.com#first) But those links didn’t work at all …
When the page is opening, the link become www.example.com/#first
All third party plugin are desactivated, i only keep your RT Theme 19 extension plugin …
Hi,
Can you please provide us the page URL by opening a support request on our support forum at http://support-rt.com Thanks! Best Regards
Hello, Pre-sale questions about RT-19 Theme. 1. What are the requirements of hosting for this theme?
2. Does RT-19 have THAI fonts?
3. I have zero knowledge about web builder, but after I read articles about Wordpress, I feel confident that I can create my own website. My plan is to purchase Theme RT-19, use its templates without any alterations, put it on my hosting (in Thailand), and start uploading contents. Do you think this is possible? Or are there any aspects that I have to consider before doing website myself?
4. I plan to purchase Regular license which I will get 6 months support. 4.1 But after that, will I still be able to get new updates (like solving bugs, upgrading version for better security and so on)? 4.2 What if 2-3 years pass and I want to 1:1 support, can I just pay support fee?
Thank you.
Hello, I’d like to add some information of my current hosting: - direct admin control panel - Auto install CMS (softculous) - PHP 5.4, 5.5. 5.6 - MySQL 5.5 - Reverse Proxy NGinx + Apache - Zend optimize - PHP security - Web application Firewall - Free SSL (let’s encrypt) - Disk space 10GB - Data transfer 100GB
Will this hosting be compatible with Theme RT-19?
If not, what are other themes do you suggest for my hosting capacity? I need “product catalog” theme.
Thank you.
Hi,
1) Here are the requirements http://docs.rtthemes.com/document/requirements/ It is pretty much the same with all WordPress theme.
2) You can use all Google fonts. Also, there is an option to use custom, self-hosted fonts.
3) You can import a demo you like then start editing. It is pretty straightforward and there are a lot of documentation and tutorials about the builder.
4) The regular license is just fine! Updates will always be free. If you need any extra support when your support package expired, you can extend it.
5) Your hosting package seems ok. Install WordPress to your hosting space manually or use their auto installations if it is available then upload the theme.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello, I already hired a website builder to do the job, with purchased regular license of RT theme 19.
1. But how could I verify if my website builder obtains authentic regular license? He gave me license code, of course. But where could I verify this code, and how?
2. Do I have to register the license code with Envato (so I can have your support for 6 months)? Where to register..? Can I use this account to register?
Thank you.
Dear sirs,
I’ve done it. Already get to support center and register my license. Thank you. Problems solved.
Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi there, I’m using the RT Theme-19 theme on one of my sites and realised that the dropdown menus don’t work properly on tablets. If the parent menu item has a page associated with it, then the site starts loading that page right after the user taps on the main menu item so he cannot drill down to the sub-menus. This causes the visitors not being able to access certain pages if browsing on a tablet. You can replicate this issue with your demos as well – I’ve tried it with the construction – factory demo (e.g. accessing the Catalog > Product Categories > Category 2 page is pretty much impossible). Can you please advise on this issue and suggest a viable solution that works on tablets as well? Thanks, Peter
Hi Peter,
Can you please provide us your URL by opening a support request on our support forum at http://support-rt.com
Best Regards
Sorry for the late reply. Sure I can open a support request on the above site, but since this is an issue with the theme, and not my implementation, I’d really appreciate if you could provide some info / fix here too. You can see this issue happening on your demo pages as well. As I mentioned above just open the Construction demo on an iPad and try to access pages in any of the sub-menu items in the main menu. Thanks
Hi, Thanks for posting to our support forum. We’ve replied your ticket. The theme will be updated soon.
Hello. I have an inherited an exceptionally out of date website running at version 1.6. I’d like to update it to the latest version. Can you recommend the best way to go about that? Once re-licensed, will the updater plugin work for the update or will this have to be a manual install over FTP? I wrote to support, but did not hear anything back. Thank you.
Hello, We have just replied your email.
Hello, on rt19 theme, is possible add filter for products list like in portfolio? thanx.
Hi, No the feature doesn’t not available for the products. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi, when i load the woocommerce single product page unless the resized product image also a full sized image is loading which appear only when i put the mouse over the image. Can i disable this so as to load faster and use less bytes? How can i also disable the related products which appear at the bottom of woo product page? Thanks.
Hi,
There are two product image gallery options available for the theme. ( see Customize -> WooCommerce Options -> Single Product Page / Product Image Gallery Style ) If you select the “Plugin’s Default Gallery” the gallery images will be resized following the settings in WooCommerce -> Products (main tab) -> Display (sub tab) / Product images section. Don’t forget to regenerate thumbnails as stated on the page.
If you select the other gallery option, the images will be resized automatically.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Commented about a supposed bug which turned out to be server cache misconfiguration! Sorry about that… Congrats on the great theme!
Hi, Glad to hear the issue has been resolved! Thank you! Best Regards
Hi, stmcan it is a nice and powerfull Theme. But after the last Update I can´t use in the contact form 7 the dropdown menu for selectfields. I found on the layout css this class “customselectInner :before” and this class has no function.
Please Help, Tank you
Hi,
Please update the entire /rttheme19/js folder with this one http://cloud.rtthemes.com/2017-09/cf7-patch-js.zip then
add “notcustomselect” class name to the select field like this;
[select menu-846 class:notcustomselect "Option 1" "Option 2" "Option 3"]
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Tolga
Hi there,
First of all, great theme, very flexible, easy to customise.
I’m setting up a site for a client. She provided this theme. All is going well, except two things that I can’t seem to change: 1.) Can you please tell me how and where I can turn off comments on the blog posts? I can’t seem to find the settings for that. I went to Settings > Discussion and unchecked “Allow people to post comments on new articles” but it didn’t help. I also looked at the Customisation options with no aval. 2.) How can I set up / limit the number of social sharing options on the individual post pages? I could only find settings in the Customisation options to show / hide them all. Checking and filling out the social accounts under Social Media options doesn’t seem top have an effect on what icons show up on the single post pages.
If you could help me with the above two issues that would be great!
Thanks, Peter
Hi Peter,
1) The setting in the “Settings > Discussion” page for new articles only. http://beta.beantin.se/disable-comments-pingbacks-old-posts-wordpress/
2) The social share and social media links are different. You can do it with a custom CSS like the one below;
.social_share_holder .pinterest {
display: none;
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi, can i use this theme as woocommerce catalog (hide prices, cart etc)?
is it compatible with any woo product filter plugin? if not could u help me if i focus any issue?
can i use woo product categories on mega menu and also wpml switch dropdown on main menu?
thanks
Hello,
We have a built-in product catalog http://rt19-demo7.rtthemes.com/our-products-custom-layout/ but it doesn’t have advanced features like WooCommerce.
There are some free plugins that let you use the WooCommerce as a product catalog https://wordpress.org/plugins/search/Woocommerce+Catalog/
Yes, you can use categories in the mega menu and also compatible with WPML.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
what about woocommerce product filters?
Is there any specific plugin you referring? We can test it for you.
i already bought it so i hope everything be fine… thanks
Hi, I’m trying to use your demo importer and it’s just hanging. The loader icons are spinning, but just hangs on ‘Loading Contents: 1/10’.
I’m using the latest theme.
Hello,
It could be a plugin conflict or a server configuration issue. Can you try to import manually http://docs.rtthemes.com/rt-theme-19-documentation/#article-35
Also, I recommend enabling the WordPress debug mode before to see PHP errors if there is any https://codex.wordpress.org/Debugging_in_WordPress
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
Thanks for your response. It is clearly an error in the theme. I see a lot of errors in inspector.
I have posted to your support forums with those errors.
Many thanks.
Note to other users with this problem.
Support found the problem. I had WP Importer active in plugins and they conflicted.
It’s great to hear you got it sorted out! Please let us know if we can be of further assistance. Best Regards.
Can you please quickly tell me exactly how and where I can remove the “shopping cart” icon and the “my/your account” icon from the side navigation? Thanks!
Hi,
For the horizontal header designs: Customize > Styling Options > Shortcut Buttons For the vertical header design: Customize > Sidebar Elements > “Shortcut Bar” — select “Do not display” then you can use the WordPress search widget in the sidebar widget area if you’d like to have a search.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I have taken over managing a client’s site from a developer that used your theme with version 1.7.3. My security scans are indicating vulnerabilities with the packaged version of visual composer. Since the theme will not allow me to update just visual composer what options do I have?
Hello,
You’ll need to update the theme first, then you can update the bundled plugins including Visual Composer and Revolution Slider via Appearance -> Install Plugins page. The current version of the theme is v 2.3.5.1.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Tolga
Hi, I have a pre-sale question. I was about to buy the RTTheme 19 when I saw the RTTheme 20. So is it more advanced than the 19? Which one should I buy? Bests Alma
Hi Alma,
Both themes are powerful and come with similar functionalities. The main difference is the design and demos. So, you can choose which theme you like most. Additionally, RT-Theme 19 has more demos and portfolio. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
I want to buy a newest rt theme, when will it launch? I want the features of RT theme 19 but the and even more features.
Hi, Our new theme is coming soon but it won’t be a replacement or upgrade theme of this theme. RT-Theme 19 is already very skilled theme and has a lot of features 
Please keep watching our portfolio for new themes. Thank you.
I will wait the new theme and see how it looks like. Will it include the product block? Currently I am using rt theme 17 but I want a wider theme, and rt theme 17 seems stop and updates and just fix the bugs in new updates.
Hi, We don’t plan to include the product showcase to the new theme but it will be WooCommerce ready.
Hey there,
Seems a very nice theme… I am willing to buy it for an online catalog. All I want to ask you is if it is possible to disable prices from the whole site.
Thank you very much for your time and feedback.
Best Regards
Hi,
Yes, prices are optional. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thank you very much for your feedback
Which version of Visual Compose is with the theme at this moment ?
Hi,
It is 5.2 at the moment. The 5.2.1 will be included soon. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello I want to know if all the content can be translated. for example the part where is the product Info. Before I buy it I want to know if is really possible to change the language.
Hi,
Yes, you can translate everything. It is easy and we have tutorials for it.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Thank you. I done the purchase. Can you help me with the tutorials for the translation? Thank you in advance.
Hi,
Please follow http://docs.rtthemes.com/rt-theme-20-documentation/#article-34832 or http://support-rt.com/forums/topic/translating-themes-by-using-po-files/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
