163 comments found.
I can’t even find your ticket support page, I guess it was buried together with your lousiest support and SCAMMY TEMPLATE where customer can’t even edit the homepage. Kindly process my refund ASAP.
Hi,
We replied all your tickets and we replied with the solution. then why we want to give refund?
https://steelthemes.ticksy.com/ticket/1343041/ https://steelthemes.ticksy.com/ticket/1342928/How NOT to make the carousel scrolling?
HOW TO make projects to 2 Rows and not scrolling?
Hi,
We replied your ticket, please check it
Thanks
Please process my REFUND. thanks
Hi,
We replied all your tickets and we replied with the solution. then why we want to give refund?
https://steelthemes.ticksy.com/ticket/1343041/ https://steelthemes.ticksy.com/ticket/1342928/VERY POOR DOCUMENTATION, homepage area project section not even editable! Submitted 2 tickets to the support and still no reply. I AM ABOUT TO REQUEST FOR A REFUND! And NOT RECOMMENDING THIS TEMPLATE TO NEW BUYERS!
Hi,
We replied your ticket, please check it
Thanks
Hi Admin,
How can I add this 4column projects into my homepage? Please refer to this page: http://demo2.steelthemes.com/factoryhub/project/?project_layout=full_width&project_columns=4
I want that 4column to be inserted to my homepage? I do not the default carousel on the homepage.
Thank you.
Hi,
We replied your ticket, please check it
Thanks
Hello Admin,
How can I select other Project Category aside from your selected default ‘All’ ?When I click the select box, there’s no option to select other category.
See screenshot: http://bit.ly/2zGKYXc Please reply ASAP.Thanks.
Hi,
We replied your ticket, please check it
Thanks
Hello Admin,
How can I select other Project Category aside from your selected default ‘All’ ?When I click the select box, there’s no option to select other category.
See screenshot: http://bit.ly/2zGKYXc Please reply ASAP.Thanks.
Hi,
We replied your ticket, please check it
Thanks
Hi, the Settings/reading section does not allows to select the correct pages for Projects,services,testimonials when using WPML. It only allows to choose pages from one Langagua even you have multiple languajes installed.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much! 
I imported the demo content which is displayed here: http://anilamparts.com/new/, but this is supposed to be same content as HOMEPAGE 2 and it’s missing top header content and footer content.
Any idea how to get this?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
hai sir, my contact7 form is not working with factory hub theme can you please help
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
Hi, I am Having issues with the WPML implementation on posts of type project, service and testimonials. The documentation is actually very ppor on that aspect. do you have a documentation update to check?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
Is there no icon package with this? No Font Awesome?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
It’s a simple question not a request for support. The answer would also be helpful to anyone contemplating the purchase of the theme, as Awesome Fonts are very useful for all of us. So I’d rather get a Yes or No answer here rather than open a ticket and wait again for a day or 2 to get the answer.
Hello,
Yes, FontAwesome is included. Please create a new ticket on our forum and send us your account admin, website. We will help you check this.
Thanks.
reason why people ask questions here because they are not secret information and it helps others to evalute what and how you guys dress thing.
Hello,
Thank you for your suggestion.
We only support users who purchased our product and they can easy manager their questions, find our answers. So, users should create question in our forum.
Besides, if users have any question about pre-sale, we will answer it here.
Thanks.
The XML file was imported for demo content, but the demo content is “missing” – all plugins installed and activated.
Potential issue?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
I am very disappointed with the support. Simple stuff takes ages to get an answer. Ticket #1298239 is still waiting for an answer.
Hi,
Hope you got reply, if not let us know
Thanks
Yeah I got it. Thanks.
You Welcome
Hi, does this theme work with WordPress 4.8.1 ?
Hello,
Thank you for your contact.
We tested the theme with WordPress 4.8.1 and it works fine.
Thanks.
Hi, Is there any way to customize the front color of the lower slider text instead of having it be the theme’s scheme color?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
Hi, Is there any way to customize the front color of the lower slider text instead of having it be the theme’s scheme color?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
Hey where is the documentation for this, and how do I activate visual composer license ??
Nvm, I figured everything out
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
hey where do you install the demo?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
hi, I just finished the installation of the demo by cons I meet a small problem is the top bar. How to do it my website : https://img11.hostingpics.net/pics/739248Capture2.png that’s which i want to do : https://img11.hostingpics.net/pics/567199Capture3.png Thanks
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100009839 our support team will help you ASAP.
Thank you very much!
