88 comments found.
Hi,
I wanted to ask if the theme is rtl compatible, aslo is the demo content available when i download the theme into my website in terms of content and images??
Hello, Theme doesn’t support RTL. Demo content is available, you can get it by one click demo importer. It will fetch all content and images for you. Thank You
Hi, how can I update the required Visual Composer plugin if it’s not not included in the latest theme download? Am I missing something?
Hello, All plugins will be installed automatically and you get latest plugin. Every time you install the plugin, it would be updated one. Thanks
Hello, I am trying to change the footer font color on one of my sites and I don’t show the option under ‘Theme Options’ as noted in the online docs. Please advise. Thanks!
Hello, Please raise a ticket at: https://themechampion.ticksy.com and share your website details (URL,wp-admin and FTP). Our team will check and assist you fixing your issue. Thank you
Is it possible to customize the header graphic?
Hello, Yes you can customize the header graphics. Go to Admin-> Appearance -> ThemeOptions -> Headers Thanks
I’m looking to customize the image that is used in the background. Is that an option I overlooked? Thanks.
Hello, Please raise a ticket at https://themechampion.ticksy.com and share your website URL and wp-admin details. Our support team will assist you. Thanks
Is there a way to have the street address break from the city in the header. The example shows the street and city separate, but the only way it works is with a set amount of characters. Otherwise the city starts on the first line with street.
Hello, Please share your website URL, wp-admin and FTP details at https://themechampion.ticksy.com our support team will do the needful. Thanks
I am having a difficult time finding the demo importer. The interface is completely different on the backend of WP compared to the documentation link provided in the zipped file.
Never mind. I finally found it.
ok, thanks
Hi there – I’m trying to look at a demo of your theme and the connection keeps timing out. It worked before, is something happening now?
Hello, It is fixed now. You can check demo now There was hosting issue. Thank you
Hi there. The “Return to top” button that floats on the page does not work. There is a Javascript error on the page, but I’m not sure if it’s related. This has an error: <script type=”text/javascript”> $(“div”).click(function(){ window.location=$(this).find(“a”).attr(“href”); return false; });
</script> Apparently, the function should be written like this: jQuery(function ($) { Anyway, I’d like to get the “Return to top” button working.
Hello, We regret for the inconvenience. Please raise a ticket at https://themechampion.ticksy.com/ and share your website details (URL,wp-admin and FTP). Our support team will help you to resolve the issue. Thanks
Hello, I purchased this theme , followed the installation process carefully and successfully. but the site didnt come up as in demo. Please help out
Hello, Please follow the instruction here: https://themechampion.ticksy.com/article/10976 If you still face any issue, please share raise a ticket at https://themechampion.ticksy.com and your website details (URL, wp-admin and FTP). Our support Team will help you. Thanks
just curious does this theme work well with PhP 7.0 or 7.1?
Hello, Theme works perfectly with Latest WP 4.9.1 and PHP 7.0/7.1
Hello I contacted support over a week ago, and still no response. I have the #btt arrow not working on my site. Can you please get back to me? Thank you.
Hello, Please share your ticket ID. Our support team will assist you ASAP. Thanks
Hello, I do not have a ticket ID as no one has contacted me. All I had done was send you an email regarding the issue, through the “contact author” link on this page.
Please share your website details and query at themechampion.ticksy.com our support team will assist you. Thanks
Hi there. I am unable to get Google fonts to work with this theme even though they seem to be supported and installed. Any insight?
Hello, Please share your website URL and wp-admin details at themechampion.ticksy.com We will check and fix the issue (if any). Thanks
Hi I have sent in multiple emails regarding the blog settings on our site and have yet to receive any support. I have went though all the prompts of downloading the theme and setting up everything yet i cant get the blog to show as per the template.
Replied, please have a look. Thanks
Yes, but i have yet to resolve my issue?
Please share your website credentials via email, so we can check and fix it. Thanks
I did multiple times:
here it is again: As per my multiple emails both the blog settings are not displaying properly and the contact form isnt working either. I dont understand why you guys are not receiving my support ticket requests??
I would just really like to get this fixed please.
Have you raised any ticket on our support system. Please let me know ticket ID. Thanks
Here is the support ticket number i received via-email with still no reply? #1382977
Hello, Your last query was related to contact form. We have already replied on it 3 days ago. Please have a look. Thanks
Just replied with the FTP access again which was in the original request.
Hello, You are sharing FTP details but we required wp-admin details to enter into website admin. Please provide thanks.
hi there, how did you add the left side menu that shows up in your example pages?
Hello, please go to Admin -> Appearance -> Widgets You can manage the side bar here. Thanks
I’m trying to add Designation to individual team posts, but the spacing between words keeps automatically removing. i.e., “Team Professional” renders as “TEAMPROFESSIONAL” when updating.
Hello, Please share your website details at themechampion.com.ticksy.com we will check and fix the issue (if any). Thank you
i’ve been trying to reset my pswd to login to themechampion.com.ticksy.com – I receive the link notification to reset, I’m given a message that says the new pswd will be emailed but it never arrives.
No problem, plz send your details at themechampion@gmail.com
send, thanks.
Menu is not working properly. Whenever i take cursor to click on some button or link near menu, dropdown menu appears. Dropdown menu must appear only when i take cursor on menu. I am not able to use many links and even search box. Please check www.cialfor.com
Hello, please share your website details/URL at https://themechampion.ticksy.com We will; fix your issue. Thanks
Hello, I juste buy the them, when I upload it …it doesn’t work, all my page come white and I can’t do anything ?
Hello, Please read the given document with the theme. and install it step by step. Install WP, install theme, install all plugins and than run the importer. If you still face any issue, please raise a ticket at https://themechampion.ticksy.com and share your website details. We will check and fix the issue (if any). Thanks
Hello, I would need to edit the 404 page layout. How could I do? Thanks for your support.
Hello, 404 page is linked with error template and its layout can be managed by the file 404.php. Thanks
Hi! i’m about to buy this theme I just want to know, can I put any color I want? or just a few?
Hello, Yes, there are options in admin panel to change the colors. You can also check at demo by changing colors at side switcher. Thanks
Hi there. On certain fields in the Team post type, the theme removes all spaces and symbols. This proves very problematic when entering a Designation/Position such as “General Manager” or a social media URL. Please let me know how to get these fields to stop formatting themselves into one continuous string of letters. Thank you!
Hello, We regret the inconvenience caused. Please share your website details/wp-admin at themechampion@gmail.com We will check and fix the issue (if any). Thanks
It’s cool. I figured it out. You should update the TMC Post Type plugin. It sanitizes a bunch of fields for no reason. It removes spaces from the “Designation” field and removes “http://” and all punctuation from all the social link fields. Starting on line 254 of tmc-post-type.php, I removed the “sanitize_html_class” code from each of the items in that function. It makes no sense why you did that.
Hello, Thanks for your detailed message. We have optimized the plugin and update it on TF. Please update your plugin. We have fixed all your concerns and removed extra code. Thanks
