149 comments found.
Hi, I can’t activate visual composer with purchase code. when I tried to activate the plugin it redirect me to envanto.
Hi,
That’s feature for envato account buy direct plugin. You can skip it and update plugin via our package
Thank You
Ok, wishlist doesn’t work for me. When I add product to wishlist I don’t see any product aded in wishlist. ( I add yith shortcode to wishlist page and all the settings of wishlist are true ).
Please send us your admin account to contact.7uptheme@gmail.com. We’ll check it for you.
Hi, I creat a ticket in your forum. Your support is veryyyyyy good here 
but forum support take long lime to reply 
.
Hi,
May be due to time zone differences. Or we are handling the issue for another customer. You will have to wait a bit. We will try our best to solve customer problems as quickly as possible. Thank you for your review.
hi, i installed and actived the theme and also Imported the demo content. then I changed the home page to HOME 7 and start working on it and see i can’t change the logo or other features… i can only edit the regular HOME page… if i want to work on another HOME page from your demos – i can’t… can you help me fast please? i don’t know what to do
Hi,
You are using Home 7 is default home page, so you need find Home 7 in all page to edit content. In home 7 of our demo use Header 7 is header page, so you find Header 7 in All pages to edit logo or content of header http://prntscr.com/ghoy1e http://prntscr.com/ghoylxThank You
tell me please: after i click on one of the tabs in the main menu above the background color of the menu is change – how can i make it the same as the home page color?
Hi,
In each home page we have set color independent, so you can go to edit page remove main color, main color will be return value in theme option http://prntscr.com/gkh61q
Thank You
Hi, I would like to buy this theme, and I will use woo commerce, since I read the above comment, are you guarantee there is no error since
2. Can we use this theme for Multi Vendor / Multi Merchant
Thanks Terry
Hi,
We have quite a lot of customers. But even for beginners, we are always there to help them solve problems.. Please be assured that we are always there for you if you have any difficulties. And finally, you can use the Wc vendors plugin, WC Marketplace for Multi Vendor features
Thank You
Hi Team 7uptheme. I setting theme in WP on localhost, in Dashboard show title error. Please help me this error: Warning: call_user_func_array() expects parameter 1 to be a valid callback, class ‘VC_MEGA’ does not have a method ‘showVcVersionNotice’ in D:\Xampp\htdocs\bb\wp-includes\class-wp-hook.php on line 298
Hi,
Are you using a plugin other than our suggested list via TGM-Plugin-Activation ?. VC_MEGA class does not exist in our theme. You try deactive the plugins you are using and check again
Thank You
Thanks so much!
Hi Team 7uptheme When I select Edit page by Classic Mode, then press button “Update”, sheow error:
Fatal error: Uncaught Error: Call to undefined method YITH_Woocompare_Admin::add_product_url() in C:\xampp\htdocs\bbg\wp-content\themes\megastore\7upframe\function\function.php:624 Stack trace: #0 C:\xampp\htdocs\bbg\wp-content\themes\megastore\7upframe\function\function.php(750): sv_compare_url() #1 C:\xampp\htdocs\bbg\wp-content\themes\megastore\7upframe\element\product-list.php(1183): sv_product_link() #2 C:\xampp\htdocs\bbg\wp-includes\shortcodes.php(345): sv_vc_product_list(Array, ’’, ‘sv_product_list’) #3 [internal function]: do_shortcode_tag(Array) #4 C:\xampp\htdocs\bbg\wp-includes\shortcodes.php(223): preg_replace_callback(’/\\[(\\[?)(contac…’, ‘do_shortcode_ta…’, ‘
[vc_row">vc_row
[vc_…’) #6 C:\xampp\htdocs\bbg\wp-includes\plugin.php(203): WP_Hook->apply_filters(‘[vc_row][vc_…’, Array) #7 C:\xampp\htdocs\bbg\wp-content\plugins\wordpress-seo\admin\links\class-link-watcher.php(45): apply_filters(‘the_content’, ‘[vc_r in C:\xampp\htdocs\bbg\wp-content\themes\megastore\7upframe\function\function.php on line 624
Support me!
Hi,
Please send account admin, we’ll support for you
Thank You
Please send your address email of Team, I will send account admin
Hello,
We are having problem with our product page. When I select a color, I see an error: “Sorry, no product matched your selection. Please choose different combination”. Here is an example link: http://www.solongosbaraa.mn/product/test/ I double checked to see if stock management was causing it but that wasn’t the case. Could you please help us on this issue? I think you already have our credentials
Hi,
We try to check when deactive WooCommerce Variation Swatches plugin. It’s works. You can try to config again
Thank You
The “One click import demo data” will make my site look exactly like your demo? And do you have any rtl demo?
Hi,
Yes, you’ll have demo like our demo when you use one click import demo data features. About RTL, After import demo data you just go to theme option and turn on rtl style
Thank You
Hello, SV Shop pagination is not working on our site. Could you help me resolve this issue please? Here is the link: http://www.solongosbaraa.mn/%D1%88%D0%B8%D0%BD%D1%8D-%D0%B1%D0%B0%D1%80%D0%B0%D0%B0
Hi,
Please send to us your admin account (contact.7uptheme@gmail.com). We’ll check it for you.
Thanks you.
Hello again,
We encountered following error when trying update some of the posts: https://ibb.co/n6uvzv Could you please help us on this issue?
Thank you in advance.
Hi,
We had resolved issue. Please re-check your site
Many thanks for your rate 5 stars help me
Thank you very much
Hello, we are using the theme but we noticed a problem even in the demo pages.on load pages design is broken . Here is a screenshot from ypur demo : https://www.awesomescreenshot.com/image/2689548/440a198926cd4b202a0f0da3c68548c7 we have the same problem in our website
Hi,
You can re-check your site. If you like that we’ll help you do that. Please send to us your admin account (contact.7uptheme@gmail.com)
Thank You
Hello, Pre-sale question: what is the difference(s) between this theme and ‘Alo Shop’? Thanks
Hi,
Mega and aloshop have similarities in features. The main differ in the content display. Choosing 2 themes just like you are choosing 2 styles for your site. Both are awesome
Thank You
Hi, After installation of the theme and import of the demo data, the selected homepage is viewed correctly, but all athers pages or links of the website gives the 404 Error page when we select them from the menu, and also from the wordpress Dashboard / All pages.
How can fix this problem please?
http://www.clicstore.ma/ http://www.clicstore.ma/blog/ http://www.clicstore.ma/home-2/ http://www.clicstore.ma/product-category/electronics/Many Thanks
Hi,
Thanks You
Hi, No, there is no IP limit ! the website is accessible, but the problem (404 Error) always persist. Can you Help please ? Thanks You
Hi,
Please send admin account to email:contact.7uptheme@gmail.com we’ll check for you
Thanks You
Hi, I sent you admin account to : contact.7uptheme@gmail.com. I’m waiting for your request. Thanks
Hi, Please, any idea ?
Hi, Please i’m waiting for a solution, we can’t work with your theme ! we receive “PAGE NOT FOUND” for all the website links or pages ! What can we do ? We sent you the admin account, please be fast. Thank You
Hi,
Please check email
Thank you
How to put all the text and templates on the website to change its language
Hi,
You can use translate plugins to translate text of our theme. Example is Loco translate, wpml …
Thanks You
Please tell me what plugins to use to translate other languages this site
you can use any plugin that it has translate theme feature to translate our theme. Loco translate and wpml are the hint for you some the popular plugin. You can use other plugins that you know
Many thanks
Do you have RTL demo ?
Hi,
No, theme support RTL ready
Thanks You
Hello, I need to know the latest changes of the new release of the theme. Where is the changes LOG please? Thanks
Hi,
Please check file changelog.txt in package (http://prntscr.com/frtgn6)
Thanks You
Hello, Since Wordpress version 4.8 owl carousel stopped working. Could you please help me on this issue? Console error goes like: owl.carousel.min.js:1 Uncaught TypeError: Cannot read property ‘clone’ of undefined at e.run (owl.carousel.min.js:1) at Object.d [as run] (jquery.js:2) at e.update (owl.carousel.min.js:1) at e.refresh (owl.carousel.min.js:1) at e.initialize (owl.carousel.min.js:1) at new e (owl.carousel.min.js:1) at HTMLDivElement.<anonymous> (owl.carousel.min.js:1) at Function.each (jquery.js:2) at a.fn.init.each (jquery.js:2) at a.fn.init.a.fn.owlCarousel (owl.carousel.min.js:1)
Hi,
Could you give us your admin account (contact.7uptheme@gmail.com)? We’ll check it for you
Thanks You
we sent you email from dashka@gmail.com Thank you.
Ok
hello again.
https://ibb.co/jvCjQ5 – visual composer’s shortcode not working on quick view mode.Hi,
Default short description get a part of content, so the shortcode not full it’ll be not working. We fixed it only get content in short description. Please enter short description if you want to show in quick view popup content.
Thanks you
hello again. https://ibb.co/jWa7DQ slider not working
Hi,
We checked your site and your sliders are working. Please re-check your site
Thanks You
Hi,
Your site have a lot of image with large size and not optimize. Large image will make your site slow . You need optimize images before upload and use cache plugin to increase speed load for you site. Example, This section has too much tab and large image http://prntscr.com/fol0jr
Thanks You
I want to use header4 but with fixed menu. Now,after scrolling display but I do not like
please help!!!!
Hi,
You can turn off Menu Fixed on Theme Option http://prntscr.com/flewa4
Or remove Menu in Header 4 page. You go to All pages—> Header 4 and edit it http://prntscr.com/flewph
Thank You
Hi there, my problem is about translating to Turkish language, there is some areas cannot be translated for example on header page there is product search area and a list of categories and its say All Categories, it has to be translate on Turkish but its in English also product buy button still in English. I try to find to translate them to Turkish manually but couldn’t do this. Can you show me the way to translate all this to Turkish language.
Hi,
Could you give us your admin account (contact.7uptheme@gmail.com) and screenshot locatiob of string can’t translate. We’ll check it for you.
Thanks You
hello. how i show all discounted products in one page?
by grid
Hi,
What’s style product list you want to show discounted product?. If you use SV Product list element, you can select Product Type is On Sale to display sale product. All style of this element can filter sale product to display.
Thanks you.
Hello again,
I would like to display on sale products as shown in this image: https://ibb.co/i6B2Nk Is it possible to have 10 rows and 4 columns and add pagination to show more products?
P/S: I want the style to be same as your template’s style.css
Hi,
Sorry, that’s require about develop theme. We just support about theme guide and fix theme bug.
Thanks You
hello i cant connect user account, log out and login? how can do that
Hi,
Could you give us your demo link?. We’ll check it for you
Thanks You
Hi,
here is your login page http://www.solongosbaraa.mn/my-account/ http://prntscr.com/fhp7da . And you also add logout link near login link and use custom css to show/hide
Thanks You
Hello I am using wc vendors pro and I am unable to display a list of stores. Will you be setting up this integration soon?
Hi,
Could you give us wc vendors pro package and demo link with list of stores. We’ll check it for you.
Thank you
Free to download. Once the free version is integrated the pro version should work fine also.
Hi,
Have you purchased the plugin yet? Let’s give us wc vendors pro package. We’ll check it for you.
Thanks
1. How to change categories in SV Product category list short code ?
Thanks for your quick support always
Hi,
You just find to Product category item in content of SV Product category list and edit it. view detail here http://prntscr.com/fbu3bh
Thanks you
Hi
Yes, We have a bit of confusion about the element. Has your problem been solved?. If you have any problem with our theme, let’s feedback to us.
Thanks you.
