Hi.,

Please be more specific about your query with some screenshot where you have met the issue. So that we will help you better.

Regards., DesignThemes Support.

In my site with theme i look the message : Premium features is available for preview purposes only. We’ve detected that you’re using premium features in this slider, but you have not yet activated your copy of LayerSlider. Premium features in your sliders will not be available for your visitors without activation. Click here to learn more. Detected features: Play By Scroll

Hi.,

Thank you for contacting us.

The plugin is already activated and please ignore the message that is showing in your dashboard.

Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hi.,

Thank you for your interest

In our theme we have used S2member Plugin, so you can use membership/restriction option,

Regards., DesignThemes Support.

Hi.,

Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes.So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

We sorry this has happened. We understand your frustration, and we will do our best to help you.

1 ) Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

Note : Kindly, Use either page builder or WordPress editor in the pages. If you have some content in the WordPress editor and then you click page builder button and enable it and drag and drop some modules or without putting the modules, if you update the page, the WordPress editor content will be erased. In short, when you try to use WordPress editor, just disable the page builder and use the WordPress editor.

2 ) Kindly refer the below screenshot for how to change the icon,

Refer : http://prntscr.com/hhkmpk

Regards., DesignThemes Support.

Hi , and thank you for your kind and quick answer ! Ok good to know how to create the icons again . But in the screen shot you send me http://prntscr.com/hhkmpk , When i press the “UPLOAD” button to select an image it doesn’t work ! and it never uploads any picture

And secondly i cannot take a look on what i done as the view page takes me to the under constructions front page aith out any tools to go back to my admin space

I will try to send now my credentials so please if you can help me as i iam quite stresses i cannot focus on planing and designing my project.

Hi.,

The admin details, which you have provided does not work. Please resend us the exact admin details. So, that only we will check your issue.

Regards., DesignThemes Support.

Hi.,

We have not tested the theme with SportsPress plugin. So we cannot guarantee that it will work with our theme.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hi Jmhaxon.,

Thank you for your interest on our theme.

You can change the icons/sports below the header image to different sports as per your need.

Looking forward your purchase happily

Regards., DesignThemes Support.

Hi meetnshow.,

Kindly refer the below knowledgebase link for how to install the theme.

If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hi.,

Thank you for your interest on our theme.

1 ) Yes, you can easily enable/disable the ball icon as per your need.

2 ) As of now our theme supports maximum six column. So, you can’t display the icons/sports more than that.

Regards., DesignThemes Support.

Thank you for your quick reply, that’s very helpful. Is there a minimum number icons/sports squares you can have?

Hi Jmhaxon.,

Thank you for your interest on our theme.

Minimum you can display minimum one column icon/sport module.

Looking forward your purchase happily

Regards., DesignThemes Support.

Hi Juampaflores..,

Kindly get into your Dashboard > Appearance > Whistle Options > Integration > Custom Css and add the below given css code.

.main-menu-container .main-menu { background-color: rgba(0, 0, 0, 0.8); }

Change the RGBA values as per your needs.

Regards., DesignThemes Support.

Thanks, but that doesn´t work. Only change color from black to white. I would like to get transparency header, so Logo and menu appears on Main Slider, not above. Thanks for your time.

Hi.,

Do you want to display the header like the screenshot http://prntscr.com/gk6tzb ? then kindly add the below code,

.home #header-wrapper {
    position: absolute;
    top: 30px;
}

.home .fullwidth-background {
    margin-top: 0;
    padding: 0px;
    padding-top: 80px;
}

.home .main-menu-container .main-menu {
    background-color: transparent;
}

Else if you are referring to something else, please let us know a screenshot/video so that we can help you better.

Regards., DesignThemes Support.

Hi.,

The Visual Composer plugin works with only newly created pages and not with the dummy pages that are created using the “Import Option” . Instead you can use the sample layouts module, which will build the home pages, about us page, etc as our demo in page builder. Please have a look at these screenshots http://prntscr.com/dncldt , http://prntscr.com/dnclh3

Regards., DesignThemes Support.

Hi Thanks a lot, it works perfect this way Have a nice day! Yuni

Thank you.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

Hi.,

Yes, our theme is compatible with WordPress version 4.8.x.

Thank you for contacting us. It seems that your support has expired on 23/12/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Visit the below link for renewing the support

Regards., DesignThemes Support.

Hi.,

Glad that you have resolved the issue.

Translation Get into the file path wp-content/plugins/designthemes-core-features/languages/ there you can translate the timetable days of the week,

Refer : http://prntscr.com/gjn7i6

Please follow the instructions in the below knowledge base link for translating theme.

Refer : http://wedesignthemes.com/support/knowledge-base/how-to-translate-the-theme-2/

Regards., DesignThemes Support.

I would like to see only one category but it does not work .

WORK [dt_sc_activity_items excerpt_length=”25” limit=”6” categories=”” posts_column=”one-third-column” /]

NOT WORK [dt_sc_activity_items excerpt_length=”25” limit=”6” categories=”Azzurri” posts_column=”one-third-column” /]

I want to see a single category.

Hi.,

You have to enter the category id for the categories attribute.

Sample Code:

[dt_sc_activity_items excerpt_length="25" limit="6" categories="1,2" posts_column="one-third-column" /]

To find the Category Id value there are two ways available.

1) Mouse Hover Method

Just login to Dashboard and navigate to Activities > Categories. Just hover the mouse on the category items and you can see the id value at the bottom of the URL. Just get the tag_ID value from the url.

2) Category Edit Method

Just login to Dashboard and navigate to Activities > Categories. Get into the Category Page, click ‘edit’ link of the category, item and you can see the id value in the URL section. Just get the tag_ID value from the url.

Ratings:

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Note :

We want to reward our customers like you with a discount of 10% on your next purchase of any of our themes. All you need to do is to give us a 5 star rating and you can avail the 10% off on any of the themes you may download. [CLICK HERE](http://wedesignthemes.com/support/discount/) for more details.

Regards., DesignThemes Support.

Hi smbrady07.,

The sports icons that you see under the slider is not from the slider section. It is from the theme files. The icons section can be implemented only in the whistle theme. Thank you.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes

If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.

Kindly refer the following links for getting clear idea.

Regards., DesignThemes Support.

In this server I’ve been using other themes, I think the requirements are good.

I,m about to enter in your support page, I’d like you help me there, thanks

Hi.,

Kindly check your mail inbox a separate email has already been sent to your login credentials.

Let us know, if you find any difficulty!

Hi CKGMarketing.,

Sorry for our previous reply. We do have the team page in our theme. Please have a look at the below link.

Regards., DesignThemes Support.

That looks great, does this support an “About” section for each team member? A description to add designations, education, write up, etc?

Hi CKGMarketing.,

Sorry but we do not have that option. But we can modify such that, you can link the name or designation to an external page. In the external page you can add all the details as per your needs.

Regards., DesignThemes Support.

Hi appsbudget123.,

Thank you for the interest in our theme. The events section in our theme uses the plugin “The Events Calendar”. You add, update, delete the events from your dashboard.

Please do let us know if you have any queries and we are happy to assist you.

Regards., DesignThemes Support.