89 comments found.
hello, where can I find the flation list please ?
Cheers
Ophelie
preloader logo? and slider help my admin email : nesscity@gmail.com
Hello, I purchased ap68 creative studio theme few days back. Now i used it in live i setup the whole thing but can’t change / remove to things. 1. Cart icon from header. I checked in theme option as well as i tried with change in core file but can’t get success. 2. Cant remove / hide $ symbol from pricing table. 3. One error is showing during add / update any pages. screenshot is attached 4. I am not able to do changes from core file i tried but after save file there is no changes in live. So, I humbly request you to please solve my error and issue.
Dear softwebx.
Thank you for your purchase. Can you send me your problem and wp-admin via email: themetrademark@gmail.com . We will review and help you.
Thank you.
Hello,
I’m trying to install your nice theme.
But, I have some errors when I try to activate plugin “theme-common”.
Each time I activate it, it breaks all: no front page neither admin page.
I need to disable this plugin using my FTP access to fix it.
Thanks for your help!
Christophe
Dear christophe.
Please check your email. We have check and contact with you.
Thank you.
I have not received any email, please help me to fix this issue.
Sorry, indeed, I have an email. Thanks. I will reply to you by email.
Hey Vergatheme, can you please tell me how to go about using my own icons?
Hello, can you please tell us how to go about adding social icons for the “Follow Us” section on the menu page?
Dear BWAAdmin.
Sorry for delay.Can you send me wp-admin and your problem via email: themetrademark@gmail.com. We will review and help you.
Thank you.
Great theme … But I am trying to change Icons, but cannot find the short codes like : fi flaticon-pen
Dear Sarkis.
Can you send me an email via : themetrademark@gmail.com. We will guide you use it.
Thank you.
No reply yet ! I sent you an E-mail .. How can I change the loading page Icon ?
Another problems : “Options Object” is not working
Dear sarkis.
Can you send me an email again with your problem. i will help you.
Thanks.
E-mail sent … Thank you
It’s the first time I by a theme and find that bad support and bad documentation and lack of functionality. Thank you for the waste ... I will hire a designer to help me. One star … If there is Zero I would give this theme. I changed the Password for admin panel after waiting full day without any fix.
Hi, vergatheme. Is there any way to customize a slider at the top of homepage? I have looked in every section in admin page, but I couldn’t find any. I can’t find any information in a documentation included in a package either.
Thank you.
And, how can I change preloader logo?
Dear noppawit.
Can you send me wp-admin via email: themetrademark@gmail.com. We will guide use Slider and change preloader logo.
Thank you so much.
Amazing theme! Is it possible to add video to the home slider?
Dear ocheat.
Thank you for your question. But our theme is not support Video to the home slider. Maybe we can update that function in future.
Thank you.
Hello, Totally love the theme. I too need information on how to change the preloader image. Please send me an email to: admin@bluewaterads.com
Dear BWAAdmin,
Please check your email. We have contact with you.
Thank you so much.
how do I set the horizontal menu for all my pages? Also, home 2 has the horizontal menu about half way down the page and I want it at the top of the page. I like the layout of home 1 just hate that menu, this theme would look amazing with a top menu. If I can’t have menu at top than this theme is useless for me
Dear Chadlamothe.
Can you send me your problem via email: themetrademark@gmail.com . We will customize free for you.
Thanks.
The Theme is awesome. I need more information in how to change the preloader image and also the icons in the main menu (loggin and cart) I dont need those. Thank you so much
Dear doachecopg.
Can you send me wp-admin via email: themetrademark@gmail.com . We will help you.
Thanks.
Hello, i bought AP68 theme but your totarial manual is very sux. I cant change theme’s color. What can i do?
Dear fotomemetbursa.
Can you send me an email via: themetrademark@gmail.com. We will review and help you.
Thank you.
Awesome Theme! I purchased recently. I just have 2 questions. How do you change the Image Preloader at the beginning of any page? Also how do you disable the Shopping Cart icon on the Top Menu Header. For those who do not need the Shopping Cart function. I tried to deactivate the WooCommerce plugin but the site no longer loads since it is a required plugin. Is there another function?
Thank you
Dear alfredg.
Sorry for delay.
Can you send me wp-admin and your problem via email: themetrademark@gmail.com. We will review and customize free for you.
Thank you so much.
Hello, Vergatheme. Thank you for your message. I recently sent a email with information to your email address.
Thanks again!
Dear alfredg.
Please check your email and your website. We have support for you.
Thank you.
Hi Vergatheme,
Thank you for your message. I have checked my email and replied.
Thankyou
Hi,
I have been following your theme, really nice design. The mobile menu does not work on iphone and Chrome DEV tools.. it simply wont work.. the others work fine. but this page has an issue..
http://themetrademark.com/demo/apcreative/?page_id=330Dear chaichai21.
Thank you for your comment. I have just check and all page is working fine with menu on moblie. But this page: http://themetrademark.com/demo/apcreative/?page_id=330 We will check it and fixed now.
Thank you so much.
Dear chaichai21.
We have fixed the bug on the mobile. That’s just a small install in the back-end. You can check it again.
Thank you.
yes its working thanks – will you update the package?
Dear Chaichai21.
Sure . we will update it after a few next hours.
Thank you.
Dear Chaichai21.
We have release new version for AP68. Can you check again.
Thank you so much.
Beware of misleading statements from this Author. Their theme does not work as they describe here on their item page. It does not display properly on mobile, can’t even see the logo. And when you reach out to them for support, they tell you to email them. And then, they get back to you after a day and tell you their support only works between these days and these hours! Wish they mention that on their Item page!
Most developers are not going to sit around waiting for you to get back to them. They will move on and find another theme. Which is what I did, and requested a refund, and they said no. Its not about the money, its their product which doesn’t work as described and their service to their clients, and they lost a client today.
I buy a lot of theme here at Themeforest and very rarely do I request a refund. Authors here work hard and most of the time govern themselves in a professional manner. Its not about the money with this author, its their attitude that drove me away. Most likely they will flag this comment to have it removed, because its honest. And if that happens, why would anyone want to buy from a Author who wants to hide the truth?
Dear inetmakeover.
We do not have time to support you. You did not say no to our support and you requested a refund as soon as you sent us your login information so that we could help you.
And our website works well on mobile, You can view at here: https://itinsb.com/ That’s one webstie of other customer . it’t working fine on mobile.
We look forward to supporting you with the problems you encounter. Just that you have not properly installed the steps in our theme. And now we are always ready to help you.
Thank you so much.
I am confused, your opening sentence you are saying “We do not have time to support you”. And then on the 3rd paragraph you are saying you are looking forward to supporting the problems. Very confusing. In case you try to edit your message above of what you wrote I just took a screenshot. That’s my point, you are sending misleading information about your support in your item page of your theme.
Bottom line you got back to me too late. I had already deleted your theme and bought another one. I am happy your theme is working for other clients. Its good to see people’s money not being wasted. For me, it did not work. And since I have bought hundreds of themes here, I am not a rookie developer in setting up websites. And I do follow the steps. And those steps are also very confusing.
Again why would I want your support now that I have deleted your theme and don’t plan on using it due to the issues I got. You must be really hurting for money to be arguing with a customer for $49. You were slow to respond to the my support, and you don’t mention anywhere on your item page that you only provide support within certain hours, which you outlined with a reply to my email. So why would I sit around waiting for your majesty to get back to me?
Stop being cheap and stupid and issue the refund. We both have better things to do with our lives.
Question, bought the theme, and downloaded the demo content. And when looking at the portfolio work pages, I don’t see the Background Clouds Mountains image? I also can’t find a way to add it? What am I missing here?
Dear iNetMakeover.
Can you send me wp-admin and your problem via email: themetrademark@gmail.com. We will review and help you.
Thank you.
Email sent with details. Also the logos are not showing on mobile and the responsive layout is looking not right. Hope you take a look at that too. The header menu is showing a space gap from the top as you scroll on desktop and looking even more messed up on mobile.
Congratulations! Nice Work, Good Luck With Sales! 
Thank you so much.
I’m not having any success with any media content. I’ve run through the updated download and install process. All data is appearing, no image content. I realize stock images aren’t going to be shown, but I’m under the assumption that placeholders would load?
Please ignore / delete this comment. I was able to resolve issues by downloading the update, cleaning out the theme and all plugins. All is well. Excellent work!
Good Luck With Sale! 
Thank you so much.
Congratulations!
Amazing Work, Good Luck With Sale
Thank you so much.
