102 comments found.
Hi, i have a pre-purchase question. There is the possibility to create a specific profile page for a single wine product? I can’t see a way to do that in the live demo.
Best regards, Fabio.
Hello, Thank you for your interest in our theme! Please, specify what do you mean by profile page? Theme has woocommerce and you can create a single product page according to the functionality of Woocommerce.
Hello: On December 20, 2017, I purchased a support extension for the Laopn Wine House template. The new code and the extension have not activated yet. I sent them three mails and I have no answer. I regret to have had the opportunity to work with this staff because of the problems that technical support is causing me. I have a problem in the template so I have to get in touch with technical support. At the moment I do not have news of you. Paid but not activated. I hope you can resolve this issue.
sincerely
Hello, Please, submit a ticket by this link https://themerex.ticksy.com and describe all your issues. Our support team will reply immediately.
J’aimerai partir de la page d’accueil par default http://laonwine.themerex.net/ Mais impossible de le trouver sur wordpress dans le template pouvez vous m’aider?
Hello, Please, submit a ticket by this link https://themerex.ticksy.com/ and verify you website name and WordPress admin panel details so we can check this issue for you.
I have a problem with the video header, in the Internet explorer and edge browser, the video is not shown full, across the width of the browser, could you help me?
Hello, Please, submit a ticket by this link https://themerex.ticksy.com and verify your website name and WordPress admin panel details.
Hello,
I love the theme, but before I purchase it, I have a little question. On the front page now above the fold you have one big image (i suppose you can change the image) where you have certain “dots”. When you hover over those dots you can see a product. Is it possible to put a category behind these dots instead of just one product? I would like to put a timeline there and that when people click on it, they can see all the wines from that year… Thank you for your response!
Kind regards,
Tamara
Hello, Thank you for your interest in our theme! You can replace big image. Dots are made with the help of hotspots. There is a code https://www.screencast.com/t/S34i8Kj5 You can try to pate category shortcode withing hotspot shortcode,
I love this theme but I’d need to put the 2-4 most recent blog posts on the homepage (with title, featured image, date, categories and excerpt). Is there a way to do this easily? Thank you!
Hello, Thank you for your interest in our theme! We have blogger shortcode in our theme. It allows to show blog posts. There is a screenshot of the layout https://www.screencast.com/t/dp8UbBSCC
Thank you, that’s good to know. I assume there are also ways to show image galleries? That’s something I’d need as well.
Hello, Yes you can show gallery. There are some gallery shortcode and essential grid also. So you can select any layout of the gallery you need. Best regards.
Hi, i want to link my youtube channel on the social profile addons, but there isn’t…how can i do ?
Hello, Please, submit a private ticket by this link https://themerex.ticksy.com/ and verify your purchase code in ticket.
Hi, before i buy the theme , i have one question on the “Home Page 1” can i put the menu instead on the right vertically can i put it split between the logo?
Regards
Hello, Thank you for your interest in our theme! Yes you can set it. In every page there is an option to set top menu. There is a screenshot https://www.screencast.com/t/O7y9oeg7 Best regards.
Ticket #1360686 , thanks
Hello, Thank you very much for submitting a ticket. We have sent reply. Please, check it,. Best regards.
Hello, do your theme Laon has a Coming soon page ? Thanks
Hello, Thank you for your interest in our theme! You can use any WordPress additional plugin for coming soon page. After theme purchase our support system will guide you with a plugin installation. Best regards.
I bought the template 6 months ago for support at woocommerce, now version 3.1.x of woocommerce and version 4.8.x di Wordpress, are not yet supported.. Think of making it compatible in the near futur? Thank You
Hello, Our latest theme version is fully compatible with the latest version of Woocommerce and WordPress engine. Please, log in to your Envato account and download the latest theme version.
Google maps are not showing in the events pages, they were fine for a while but now just blank.
Hello, Please, submit a private ticket by this link https://themerex.ticksy.com and verify your WordPress admin panel details and FTP details, so we can check this issue for you/
Hey there, thanks for the great Theme. I did previusly asked for also geing the home screen video. you told me there would be a chance, when i buy the theme. But i didn’t saw a chance to buy additionaly also some of your used picures. So where can i get the video ?
Hello, Please, submit a ticket by this link https://themerex.ticksy.com/ and verify video that you need (I suppose video with grape leaves) You can submit a presale ticket. Best regards.
i cant open a ticket in my opera browser! try to verify my account with envato. but its not working. Where can i see my purchase code?
*thanks for your comment. I am sorry its not working. So how can i do it?
Please, check this guide https://help.themeskingdom.com/knowledge-base/how-to-find-your-themeforest-item-purchase-code/
Best regards.
Good morning. I have installed the your wordpress Theme, but I some problem with installation of dummy data. I tried with different browser (safari, firefox, chrome) but the installation stopped at 89% of media import. Please help me. I need of dummy for start.
Hello, Please, submit a ticket by this link https://themerex.ticksy.com/ We will provide you with media files.
I tried but, when I post my ticket, my code purchase (associated at LOAN wine house theme) give this message “Sorry, that purchase code is for a different Envato product.”. But it’s not possibile! My purchase code is exact.
Hello, We have got your ticket and sent reply. Please, check it. Best regards.
Hi. Bought the WP theme, how can I get the psd? Thanks.
Hello, Thank you for purchasing our theme! We have sent line to your email where you can download files.
Best regards.
Dear Customers, In case you have issues accessing our support website https://themerex.ticksy.com, feel free to contact the support operator directly via email at themerexthemes@gmail.com We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards
Hello, Please, submit a presale ticket with your issue and provide us with your WordPress admin panel details, we will help you with this issue.
Best regards.
Hi, I have a problem with your template. I can not import the demo images always stops at 33%.
Hello, Please, submit a ticket by this link: https://themerex.ticksy.com/ and verify your wordpress admin panel details and FTP details Best regards.
I purchased the theme and tried to use your ticket system, but it won’t allow me to log in using my Envato login. When I try to use my email and login information it says doesn’t recognize it. How to I submit a ticket regarding the header image and header text title form Home Option 1?
Hello, Please, submit a ticket by this link: https://themerex.ticksy.com/ and verify your purchase code. There is a screenshot https://www.screencast.com/t/xIqAoxRe
Best regards.
Also, one other question before I purchase for my client. On the Home Page sample 1 you have the great mouse over and then the varietal pops up over the images on the home page. And in the Home Page Sample 2 you have video as the home page slider. Can we use the video (home page 2) and add the varietal pop ups like in home page 1 over the video? They have two vineyards that they want to show the drive over and also love the varietal pop ups. Thanks,Rose
Hi, i have a couple of troubles, the first and most important is, i can not edit my slides, when i try to enter to a single slide, just loaded a blank page, and then nothing, never appears anything, this is really a big trouble because my client wants to update the info, images, etc, etc. What can i do?
In second place again the WP-Bakery has an upgrade version, but like before it’s impossible to make.
¡Please help me!
P.s.// I tried to send you a ticket but since my support has expired it’s impossible, however this troubles have warranty, right?
