252 comments found.
Hello, how can I enable the Shop Grid view for products list, instead of Shop Classic?
The same question goes for the Single Product page, where right now the image of my product does not provide the zoom functionality. How can I enable that?
Thank you in advance.
Please check reply to the ticket.
Does this theme work for the new WP version (4.9.x)?
Dear Customer, Yes, the theme is compatible with Wordpress 4.9. Kind regards
This theme have very bad translation system.
I cant translate many text example: Home, Search, Scrool to Top, Your Cart… POT file dont have this text.
In Woocommerce i cant change “Your cart” and “Checkout”, In Checkout i have strange label – “FName1” “user1@user-mail.net” – how I can edit this?
Dear Customer, Please subm it a ticket request at https://axiom.ticksy.com/ and our support team will gladly provide you with instructions how to complete theme translation. The screenshots of the elements you’re looking for are highly appreciated. This will be faster and more effective. Kind regards
After updating i can no longer edit the team section or any testimonials. I can make the team show up on the about page but there is nowhere in the admin to change the content or images anymore that i used when i created them.
Same thing with testimonials, can you please advise as i cant see any warnings or confilcts with anything. I shouldnt have to renew my support for something like this, why is this happening?
Dear darrencnz, What do you mean by ” i can no longer edit the team section or any testimonials”? Do you mean that you cannot edit them via Visual comoser? If yes, then please open admin panel->Visual composer->Role manager and enable it for team and testimonials. Kind regards
I used to have the option on the LHS admin area where i could edit the Team & Testimonials. It is where i added the images and text content and then used them in the pages. But now i cannot see those options and i would like to make some changes.
I have added the appropriate settings in Role Manager but i still cannot see the Testimonials or Team options…
Dear darrencnz, It seems like you uninstalled or deactivated Organics Utilities which is included to the theme package. Please install it and try again. Kind regards
How can I switch off Magnific Popup in woocommerce product?
Dear Customer, Thank you for your questions! Please submit a ticket at https://axiom.ticksy.com/ and our support team will gladly help you! This will be faster and more effective. Kind regards
Hello Sir, Im getting some error on subscribers button . Can you help me? https://ibb.co/c2Y0yG https://ibb.co/mGU7dG
Thanks anyway , i resolved my problem.. Also , import dummy Media is taking ages to import .. Any other idea how to import them ?I hope you to respond today and not after 2 weeks .
Dear Customer, Thank you for your questions! Please submit a ticket at https://axiom.ticksy.com/ and our support team will gladly help you! This will be faster and more effective. Kind regards
Hi,
How i can translate contact form. “Address”, “Phone number”, “Have any questions”, etc. in pot file i dont have this text.
Dear fineliner, Please edit these words in the wp-content\themes\organics\templates\trx_form\form_2.php file. Kind regards
Where can we edit the 404 text that is displayed?
Dear Customer, Please edit 404 page in the \wp-content\themes\organics\templates\404.php file. Kind regards
thanks!
My pleasure!
Right now the theme 404 states:
“Go back, or return to http://themeforest.net to choose a new page. Please report any broken links to our team.”
How can we change this link?
Additional question:
How can we quickly remove / change any other of these links that might be hidden in code?
Dear Customer, Thank you for your questions! Please submit a ticket at https://themerex.ticksy.com/ and our sopport team will gladly help you! This will be faster and more effective. Kind regards
Where do I go within WordPress to create a new contact form template?
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I just extended it.
Dear annepurplegoddess, Could you please submit a ticket request at https://themerex.ticksy.com/archive/100004730/ and our support team will gladly help you! Kind regards
Hi, Can the client choose the delivery date of item while purchasing?
Dear dnm_malta, Unfortunately, Woocommerce doesn’t support such option by default. You should use extra plugin for example https://wordpress.org/plugins/order-delivery-date-for-woocommerce/ Please note we do not guarantee fully compatibility with 3rd-party plugins. Kind regards
gallery GRID not SHOW, how to fix ?
and why ? No Essential Grids found! ?
Please check the reply to your ticket.
please check my tiket again
please check my tiket again
please check my tiket again
Dear Customer, Please check the reply to the ticket. There’s no need to write in the comments regarding the ticket. Usually it takes 16-24 hours to reply or even faster. Kind regards
Hi, The theme is not reading the RTL CSS file. What might be the reason behind this?
Dear mohamadhussein, Could you please submit a ticket request at https://axiom.ticksy.com/ with website link and admin details. The screenshots are much appreciated. Kind regards
Ticket submitted. Please respond.
Please check the reply to your ticket.
Hi, Half the issue is solved. Please check my ticket reply.
The reply has been sent in the ticket.
Does your theme supports latest version of woocommerce? Also please update your sidebar latest versions thanks
Dear xhellbornx, The update of the theme which is fully compatible with the latest Woocommerce is under processing right now and will be released soon. Kind regards
I just bought the theme and install it but when I try to download the dummy data, but it only installed partial data and then takes me to “500: internal error” page. i went back and clicked on Continue Import form (ID= #) but still not working. Can you please help?
Dear iosman, Please submit a ticket request at https://axiom.ticksy.com/ and add website link with admin details. Our support operators will gladly help you. Kind regards
Hi, I am interested in buying this theme. I just installed a brand new WordPress and it is version 4.8.x. Will this theme work for the new WP version?
Dear ish3, Thank you for your interest in our theme! This theme is fully compatible with WP 4.8. Kind regards
Hello, great theme! I purchased it and it’s been working great but now we are having a small issue with the website not working in Safari (thebalancedbee.com) on Desktop, laptop or mobile devices. Please advice. Thank you in advance!!
Dear Customer, Please send your purchase code, website link and admin details at miraclarke2@gmail.com Thanks in advance!
Hello,
I know my time for support has passed (may 2017) – but I have never asked for any support in the time I had – because I then did manage to find out how to setup the site by my own. I have modified about 20 files to fit my need, and translation to Swedish. But now I have run into a task that is very hard for me to complete.
I maybe could help you with translation? I translate for Wordpress and a invoice plugin for the moment.
I kindly ask for help. How do I hide the search-function on mobile devices? Alt. change the search to Woocommerce search products.
In the themes setup this function under global options > search this wont change anything.
Best regards
Dear minpublik, We’ll provide you with steps to hide search field from the mobile menu as an exception. Please add the following line to Additional css area in the admin panel: .search_wrap.search_style_regular.search_state_fixed.search_ajax.inited { display: none; } For further assistance please proceed your support. Kind regards
Many thanks mira_support!! You have made my day! I will recommend your products. Best regards
My pleasure! I would really appreciate if you rated the theme/service in your Themeforest account. Thanks in advance!
HI is there WooCommerce?
Dear Customer, Yes, Woocommerce is included to the theme package. Kind regards
Hi Andrew Larson, I had a Ticket #1210923 which was marked as resolved and closed. However after downloading version 1.4 and installing it has caused more problems. When I visit the SHOP page it only shows 1 product (not all 103 products). When I reinstate version 1.3 all 103 Products are displayed. Please can you re-open Ticket #1210923 so that I can get this resolved? Thanks.
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
This theme was bought a couple years ago for a client. Is no longer available and I am wondering if this is the same theme as the one currently being used. If it is, do I have to repurchase?
LICENSE CERTIFICATE : Envato Market Item
This document certifies the purchase of: ONE REGULAR LICENSE as defined in the standard terms and conditions on Envato Market.
Licensor’s Author Username: fox-themes
Licensee:
Item Title: Organic Market – Friendly Ecommerce
Item URL: https://themeforest.net/item/organic-market-friendly-ecommerce/5836734Item ID: 5836734
Item Purchase Code:
Purchase Date: 2015-05-07 17:56:36 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741) PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
Dear Customer, Please contact https://themeforest.net/user/fox-themes regarding this issue. Kind regards
