282 comments found.
hello , i have big problem i can’t log in to admin panel
Hello,
Please use the ftp or Cpanel to access to the site folders, then go to ( www/wp-content/themes/ ) and rename the theme name, for example:
- If the active theme has name (enar) rename it to (enar2)
- Then try again to login!
Please tell me if this works??
Regards, Hamdan
it’s not working
Please delete the theme folder from ( www/wp-content/themes/ ).
If it still not working, then you think to install the latest WordPress version!
Or please try to rename all plugins folders, inside ( www/wp-content/plugins/ ). rename each folder inside the previous folder, maybe there is a plugin cause this issue 
Regards, Hamdan
still not working
Hi,
I think you should contact with your hosting provider, maybe there is a hosting issue, because the issue is still occurred even when you deleting the theme folder!
Please send me the issue link to take a look!
Once we install the theme is it okay to update to the current version of WordPress (4.9.1)?
Hi there. Installing demo content fails. Can you please help?
Hi,
Please send me your site login details to install the demo for you!
You can send the details using my support form here https://themeforest.net/user/idealtheme
Regards, Hamdan
Hi there, a fatal error occured when using Enar Theme together with “Toolset” plugin (when activating the “View” module):
Fatal error: Cannot declare class RWMB_Loader, because the name is already in use in /homepages/.../wp-content/themes/enar/theme-admin/metaboxes/inc/loader.php on line 13
The Toolset Plugin works fine with other themes such as the native Twentyseventeen.
Thanks for your help!
Hi,
I need this plugin to test it with my theme! can you send it?
Thanks!
Sure, which email-adress should I use?
Are there any known issues installing the 1.7 update and installing the updated WP Bakery plug-ins? I’m using multi-site and everything is running smoothly until I try to update WP-Bakery to the version included in the theme update. I Consistently get 500 errors.
Hello 
Sorry for the delay!
Please send me the screenshot for this issue! i think the 500 error is a hosting issue, and it’s a common issue.
Please tell me if the issue still occurred?
Regards, Hamdan
Hi, I have built my website [www.persismusic.com] with this theme pretty much succesfully. However, I am trying to add a blog page to my website and the problem with that is: when I try to create a blog post in the backend of wordpress, the text that I type shows up white in the editor. I also get a very minimalistic text editor, without any options, so I am pretty much clueless on how to create a nice looking blog post without having any options available.
What to do? Am I overseeing something / options?
Hi,
Please show me where do you need an options? show me screenshot 
Regards, Hamdan
where can i send you the screenshots to?
Hello,
Just to known, is the WPBakery Page Builder licence included in the theme ? Cause they ask me to activate the license to have access to the page models…
Thank’s and regards,
Lea
Hello,
I have the ( WPBakery Page Builder licence ) but it’s not for sharing 
This is against the rolls, also the activation code will works for one user!, so if you used it, no one can use it as long as you use it.
Sorry for that, my licence gives me the rights to include it in the theme not to share the licence 
To do that, you need to purchase a private licence for you.
Regards, Hamdan
Hi, I’m running your theme on the website http://penta.ch. I’m wanting to add some of the nice items that I can see on http://www.enar.ideal-theme.com/ But they don’t seem to be available? Specifically something like this http://preview.themeforest.net/item/enar-responsive-multipurpose-wordpress-theme/full_screen_preview/14165258?_ga=2.245290757.1070900093.1510235639-1687738609.1510235639 Under Services Where do I select this element with the Visual Composer? Also we set this up with an older version last year. There are elements that we have on the current page that I can no longer find in the Visual Composer. Like “Icon Box” It’s a bit frustrating as I don’t understand where all these elements are and how to add them to my page!
Hi 
Don’t worry i will do my best to fix it, i just need to take a look on your admin!, please send me your site login details using my support form here https://themeforest.net/user/idealtheme
Regards, Hamdan
Hello,
I’ve a question about the core of woocommerce present inside the theme.
Some file are apparently obsolete : nar/woocommerce/cart/cart-empty.php version 2.0.0 est obsolète. La version du noyau est 3.1.0, enar/woocommerce/cart/cart-shipping.php version 2.3.0 est obsolète. La version du noyau est 3.2.0
Have you plane an update for this file ? I have 59 file with this obsolete tags.
Regards
Hello,
These are a template files!, it’s not affect on the woocommerce new versions. it’s just a normal message, there are always woocommerce.
even if i did the updates today, tomorrow will there another woocommerce and you will show this message again!
But i will update it in the next updates to the theme.
Please tell me if there any issue with the woocommerce new features!
Regards, Hamdan
Hello <strong>meygraph</strong> (not meygraph? <a href="http://mysite.com/my-account/customer-logout/">Sign out</a>). From your account dashboard you can view your recent orders, manage your shipping and billing addresses and <a href="http://ibackdrop.ir/my-account/edit-account/">edit your password and account details</a>.
i thing link not word !!!
Hi,
Please use the last version of “Enar”! because you using an old version!
Also please make sure to use the account you used for purchasing when you leave support comments 
Regards, Hamdan
Hi, I still haven’t had a resolution regarding the careers page. I can not see a template or tool for the ‘APPLY FOR A JOB’ on the CAREERS page section; with the required fields..name/date of birth/ etc. Please could you email me the template so I can download it and use on my website – I can not see a template anywhere, only the portfolio and blog templates. Thanks, Elin
Hi Elin,
the careers page is not a template! it is just a form created using a ( contact form 7 ) plugin!
I can install the form for you to include inside any page using the page builder!
Please send me your site details ( link & user ) to install it for you and show you how it simply works.
You can send the details using my support form here https://themeforest.net/user/idealtheme
Thanks!
Hi, i installed the ENAR template. I cannot change the size of the font. Aonly the Paragraph txt (Alinea in Dutch) is avalilable. I can also not changing the txt color in de panel text editor. Can you tell me wat could be the problem/solution? Thnx in advance. Erwin Roelink
Hi Erwin!
Here is the option for controlling the site font size, as you see in the screenshot https://www.diigo.com/item/image/5tiac/9563
If the issue still exists? please send me your site details link using my support form here https://themeforest.net/user/idealtheme to fix it for you 
Regards, Hamdan
is this theme support variant page builder?
Hi, After updating the theme i got the error in post page link as : Array ( [0] => 9 [1] => 20 ). How to fix this error?
Can you please provide the response asap?
Thanks.
Hi,
1 – Please download the new ( single.php ) file from here http://enar.ideal-theme.com/single.zip
2 – Extract the single.zip file and take the ( single.php ) to replace it with old file located here ( wp-content\themes\enar )
This will fix the issue!
Thanks.
hi there,
i would like to center the navigation at top.
How i will do it ? i tried centered on the elements with no luck.
my structure : <nav id=”main_nav”>
i dont use a searchbar or anything else on the right side just the menu buttons thanks in advance
Hi,
Please send me the site link to take a look, and send you the new custom css code to centered the navigation!
Thanks
I send it to you.. thanks for your time and wonderful support each time.
Dear Hamdan,
My colleague Vanara pointed out 10days ago on this blog some really annoying speed issues with the Enar Theme on our website that are plummeting both our website UX and SEO.
We are still waiting for your feedback on this issue while it becomes very urgent to fix this as we are days away from our biggest yearly marketing event, for which we need a quick and visible website. This is critical for us.
Could you please answer us urgently to help us fix this speed issue? For direct contact I mailed you on your company gmail.
Thank you very much for your understanding and for your swift reply.. Best regards, Tomaso
Hello Tomaso!
I reply on your client mail and send the way to increase the site speed by doing the recommendations here https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fpenta.ch%2Fexpress%2F&tab=desktop
Please send me a message using my profile here to can contact by to get the ftp to do the google recommendations for your site speed!
Regards, Hamdan
Hi, I have purchased the Enar theme and am having trouble with putting the Careers page together..can you advise how to install/use this page in my website design please? thanks
Hi 
What do you mean by ( putting the Careers page together. ) ?
I can create this page for you and make it ass my demo if you send me your site login using my support form here https://themeforest.net/user/idealtheme
Or i will send you the page content by mail to paste it inside any page editor to get the ( Careers page ) layout!
Regards, Hamdan
Hi,
We purchased your theme 1 year before. But multi language support is not working properly. Also the site is too slow when your theme is active.
Now, We have planned to buy latest version of your theme. Will we get proper support for this latest version?
Hi,
1 – To integrate the ( multiple language ) you need to install the best plugin that makes ( multiple language ) sites, it’s WPML https://wpml.org/
2 – i need to test your site to see if there is a speed issue, so please send me your site link!
Sure! I will be glad to give you the best support here, any time 
Thanks!
Hi,
we have purchased your latest theme version. Still we are facing a performance issue. After adding your theme, the site speed is decreased 20%.
This is my url http://www-dev.penta.ch/. Please check and let me If we need to change anything in the theme.
We have already spent lot of time for your old theme. Then we decided to go with your new theme. In new theme also we are facing the speed issue.
Please provide suggestion for improving the performance as soon as possible.
Thanks.
After activating the theme, header content html are broken. Is there any option to fix it?
Thanks.
Hello,
I opened the site link and it’s opened very fast for me without any issue!
But if you need more faster? please follow the recommended steps by google for your site here https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fpenta.ch%2Fexpress%2F&tab=desktop
You just need to make some changes to the .htaccess file to increase the speed Please see the tutorials here https://wpshout.com/10-ways-to-use-htaccess-to-speed-up-wordpress/
Don’t worry because it’s not theme issue! it’s just need some .htaccess tricks.
Regards, Hamdan
Hi,
My Client has purchased your theme for wordpress.
We are now facing below mentioned issues.
1. Cannot integrate multiple language support. 2. Site is very very slow for loading. If I change the theme then it is working much faster.
It is very urgent task. We have to fix these issue in a couple of days. Can you please provide the response as soon as possible so that it will be more helpful for us.
We are ready to provide the admin details. Can you please provide the guidelines to fix these issues?
Hi,
1 – To integrate the ( multiple language ) you need to install the best plugin that makes ( multiple language ) sites, it’s WPML https://wpml.org/
2 – i need to test your site to see if there is a speed issue, so please send me your site link!
Thanks!
Hi there,
since the last Wordpress update I get the following error when people try to subscribe to my newsletter: Fatal error: Call to undefined function get_template_directory() in /home/trampsha/public_html/wp-content/themes/enar/theme-admin/inc/mailchimp/subscribe.php on line 3
could you help me fix it?
Thanks. Cheers, Jaime
Hello 
I’m so so sorry because i was in marriage vacation 
This issue occurred sometimes when you using the child theme, do it fixed now?
Regards, Hamdan