767 comments found.
Before buying I need to know: Is it possible that the menu options have background as the icons of social networks? What font is the default font?
Hi.,
Yes it is possible. You can change the background value as per your need.
Regards., DesignThemes Support.
Hi, I have downloaded the 1.8 theme.. but when I open the style.css file I see 1.7 instead of 1.8. I’m wondering if this is the right version then? I didn’t buy a support membership because in my opinion this is a general theme issue instead of a problem from my side. Thank you. Regards Niels
Hi youniqidz.,
Sorry for the inconvenience happened. Now we have updated the correct version of the file. It will be available in few hours. Please download, once you receive the update email from themeforest.
Regards., DesignThemes Support.
Hi,
how can I migrate from your internal page builder to visual composer? It´s really annoying using your selfmade page builder. Partly pages can´t be edited because javascript fails at my browser.
Hi hausamstrom..,
Kindly, Use either page builder or visual composer in the pages. If you have some content in the page builder and then you click visual composer button it shows the content in the text block. In short, when you try to use Visual Composer, just disable the page builder and create a page with Visual Composer modules.
Regards., DesignThemes Support.
Hi, yes, I know how to handle plugin activation. My question was: how can I migrate fully from your page builder to visual composer? For now all content is created by your page builder, but I would like to switch to visual composer.
Hi.,
As of now we have only updated the theme to be compatible with the Visual Composer plugin. So, if you want to use it you have to rebuild the home page using “Visual Composer Builder ”. There you have to add a shortcode manually.
You can create only new pages with visual composer. The pages that are created with dummy contents import cannot be edited with visual composer.
Regards., DesignThemes Support.
OK, what would cost a customization for migrating?
Hi hausamstrom..,
Sorry, we cannot transfer the dummy content pages to Visual Composer, because Visual Composer is a plugin which was added years after initial release of the theme. Initially we have built the theme only with page builder and shortcodes.
Regards., DesignThemes Support.
Hi,
it´s not about any dummy content, but self made content. If you say, that I can use visual composer, there has to be any way to migrate my content from your page builder to visual composer?
Hi hausamstrom..,
Sorry as we have said previously only in new pages you can use Visual Composer plugin and not with any pages built with page builder or shortcodes.
Regards., DesignThemes Support.
Buenos días, no me aparece el slider en http://jardininfantilcometas.edu.co/about-us/ Me aparece: The slider cannot be found Please make sure that you’ve used the right shortcode or method to insert the slider, and check if the corresponding slider exists and it wasn’t deleted previously.
Me pueden confirmar que debo hacer o activar por favor, gracias.
Hi.,
Kindly refer the below video link for how to display the slider on about us page.
Refer : http://recordit.co/jJhGv04Naq
Regards., DesignThemes Support.
Presale question: What page builder do you use for this theme? is it custom or visual composer? Or another plugin? Where can I find info on the page builder? Thanks!
Hi Arathol.,
Thank you for your interest on our theme.
We have our own awesome DTpage builder and also our theme is fully compatible with Visual composer module. But as of now we have only updated the theme to be compatible with the Visual Composer plugin. We will consider it future about the dummy datas in Visual Composer modules.
Looking forward your purchase happily 
Regards., DesignThemes Support.
Thanks for the reply. Are there any videos or documentation or demo that I can see how the page builder functions? I need to make sure that its easy to use for my client.
Hi.,
Thank you for contacting us.
If you have further assistance for theme setup:
1) Knowledge Base
http://wedesignthemes.com/support/article-categories/kids-life-kindergarten-wordpress-theme/2) Help Videos
https://www.youtube.com/watch?v=p9jCctAYHRI&list=PL6kpawNbFm9XiJg-72r78BXE02_ZlQyLR3) Live Demo Request
http://wedesignthemes.com/support/request-demo/Thank you, we look forward to helping you!
Thanks again. I am trying to request a demo, but the captcha on your site is not displaying, so i can’t submit the request form.
Hi Arathol.,
Sorry for the inconvenience, we are updating our database and the errors will be updated asap.
Regards., DesignThemes Support.
hello. i would like to check this theme and purchase today still. When will I be able to see the demo of the back end so I can make a decision?
Hi.,
Yes its been resolved., Please check over demo http://wedesignthemes.com/themes/dt-kidslife/
Please send your demo request via http://wedesignthemes.com/support/request-demo/
or
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hola! instale la plantilla, pero no me carga el hexagono del portafolio en el home, que debo hacer para que aparezca? gracias!
Hi.,
Please refer attached video : http://recordit.co/1qi7vEXbTp
You need to give a category Id of your portfolio category.
Refer the screenshot: http://prntscr.com/c6cu7v
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
las opciones que me salen en el editor son totalmente diferentes a las que muestran en el video, ya envie mis credenciales de sitio (WP y acceso a FTP de inicio de sesión) quedo atenta, gracias.
Hi.,
When we have visited your you have already added the portfolio item as like our demo, And we have removed the duplicate content in the footer widget section.
Regards., DesignThemes Support.
Hi,
I just download update and install on site and said it is version 1.7, but in KIDS LIFE CHANGELOG is last version is 1.8
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, I have some issues and try to update theme to solve tham. I update more time and always show me that is install version 1.7 insted 1.8
https://www.evolve-designstudio.com/wp-content/uploads/2017/09/Capture-tema.png
If I do not solve it in the next few days, I will send you login ditails
Hi.,
Ok let us know if you cannot fix it.
It seems that your support expired on 20/12/2016. Please renew the support to get more help from us.
Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Buenos Días, realice la compra de la plantilla pero al instalarla me sale un problema con la hoja de Style, me pueden ayudar. Gracias
Hi.,
Yes, we are always ready to help you.
Kindly send us some screenshot/video where you have met the issue, along with your purchase code, WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Note : If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
I’m having a problem on displaying 1 column blog. I tried the shortcode and the drag and drop block but it automatically converts to 1/3 column when saved. Do anyone has any idea?
Hi danakeenslee.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end. Then we’ll help you get rid of it ASAP!!
Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Hi, i’ve bought your theme and I cannot activate layerslider plugin.
Hi.,
Thank you for contacting us.
The plugin is already activated and please ignore the message that is showing in your dashboard.
Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Regards., DesignThemes Support.
Hello. Sudenly, the content box font doesn’t allow me to change fonts. When I go to the content box, write something, and now I want to change the font to bigger or paragraph, the options arrow don’t give me the options. The theme was working fine. I updated and deactivated several plugins, but still. Please advise
Hi Roggertoro.,
If you want to change the font size, then get into the admin panel > Kidslife Options > Appearance > there you can change your font size, and font family.
Refer : http://prntscr.com/g85kbw
Else if you are referring to something else, please let us know a screenshot/video so that we can help you better.
Regards., DesignThemes Support.
Here is a picture, in the editor dont alow me to change size of the fonts or color, that start a week ago
https://www.transfernow.net/076js2i18s20?lng=enHi Roggertoro.,
Sorry for the trouble, for some design tweaks we have removed those options. If you want to customize the body text, then get into admin panel > Kidslife > Appearance > there you can change the font style, size and color.
Refer : http://prntscr.com/g9i2h9
Regards., DesignThemes Support.
Does the slides and images come when to buy this?
Hi Sudamar.,
Thank you for the interest in our theme and contacting us.
Yes, Our theme package comes along with dummy slider files, theme files and theme documentation.
For the theme image : Its not includes with the theme package.
The images which we have used in the demo are all licensed images. After purchase the theme, if you need to use those images, we can send you the purchase links. The placeholder images that replace the template files are of same size as the image that we have used in the demo.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
dummy slider files = same sliders? Or I have that build another elements?
Hi.,
The slider file comes along with same functionality as the demo slider, the images are used in the dummy slider is dummy images. you need to replace your own images.
Regards., DesignThemes Support.
Hi we’ve tried contacting your support email on your profile a few times, with screen shots once you replied and heard nothing after the initial email and we are having problems with the theme which needs to be sorted asap, The Buddha panel is not working and the images are not showing & a none of the buttons in the panel are displaying, all of which is needed, please can you provide us the support and reply to our emails which has the purchase code: 357a1857-……4c07…..-1cc819a4a04c in it. (didn’t think i should put full purchase code on here), we look forward to hearing from ASAP.
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
How to disable SEO?
Is there a way to disable it as I have a another SEO plugin.
Thanks and Kind Regards
Hi Danakeenslee.,
When you have installed/activated other SEO plugin, our default SEO option will be hidden automatically. So, there is no need to turn off the option manually.
Regards., DesignThemes Support.
very frustrated.. kidslife pagebuilder doesnt work! I cant update content at all! please advise asap. HELP there is an important information wer really need to change. I can not edit. the pencil icon doesnt work at all… nor in chorme, safari or mozilla
Hi Maytar.,
We are sorry this has happened. We understand your frustration, and we will do our best to help you.
Make sure that you have not enabled the “UNYSON Page Builder module”. If you have activated the module kindly deactivate it and check out the issue.
Refer : http://wedesignthemes.com/support/knowledge-base/unyson-page-builder-module/
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, I would like to change the search placeholder text. It currently says Enter Keyword. Which file is this in? Many thanks
Hi Rgannon.,
Get into the file path wp-content/themes/kidslife/searchform.php there you can change the text as per your need.
Refer : http://prntscr.com/flup8b
Regards., DesignThemes Support.
Thats great many thanks for the direction.
Hi.,
We hope you had a great experience with our theme and support,Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Note : It seems that your support has expired on 07/11/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi, on a desktop web browser, if I reduce the window size of the browser to see the mobile layout, it shows the mobile drop down navigation menu, however if I put the browser window full screen again, the full menu does not show, if does not show any menu. Your live preview is the same also. Any suggestions on how to fix this?
Hi Leateds..,
Its not an issue, Kindly reload the page after resizing the browser.
Regards., DesignThemes Support.
Hello, looks amazing! We have a question, can we easily deactivate de Shop options, no prices, no cart?
Hi.,
Thank you for contacting us.
Kids Life is compatible with WooCommerce and includes full design integration as well as custom shortcodes. To get started with creating your online shop, you need to install the free WooCommerce Plugin.
Hello,
When editing a box specifies
the content is displayed as item 1 and 2 following link: https://prntscr.com/feh59s
Is something wrong?
Hi Luciano.,
Please be more specific about your query, so that we will help you better.
Regards., DesignThemes Support.
